Leicester royal infirmary Review

My niece is 35 weeks pregnant and had to stay in for observation. The staff FORGOT to give her dinner but gave 2 other women theirs. They advised her to eat a sandwich!

First of two treatments to have nipples tattooed after bilateral diep. The girls were so warm and friendly. Put me right at ease. Professional service and fabulous results

10/10 would recommend. Excellent place to watch not just Take me Out but also the chase. I got kicked out of a spoons for watching half an episode of countdown but not at the LRI. They'll even test your blood for free

Nice enough but not a nice experience going to hospital

There are always waiting times in hospital a & e's so I give the stars to the staff. They are very good and are very quick. The normal waiting time would be 4 - 5 hours.

I was with My baby here in this hospital i want to Say only thank you For All the Staff who work here and Also in special for the nurse on the ward 11. The Best nurse. Very kindly ! Thank you s-o much For your hard work

Waited over 4 hours to be seen and was asked if I wanted painkillers still nothing arrived , sandwiches .... No ..... I appreciate there care truly but had 15-20 medical students outside my room talking and giggling about KFC and Pizza and last nights party ...... Not very professional at all ......

Terrible service, terrible hospital, blood stained curtains and sheets and 7 hours wait for no treatment!

I came here after being told by Glenfield Hospital that because I'm not registered to a nearby GP, they can't see me. Silly policy in my opinion.

When I arrived, I was worried that it would take ages as it was really busy. Pleasantly surprised that a doctor was able to see me in 20 mins and fix me up in a further 2 mins.

I would like to thank the staff. They did a great job. It's shameful that the other hospital was not able to help me even though it looked like no one was busy.

This place was amazing. I thought I had broken my finger and I had to go in for an x-ray the only thing that annoyed me was the waiting time as it took 4 hours the doctor I had was very friendly and he was very understanding. After I had that doctor I then went to another really friendly doctor who took my x-ray. I would recommend this place to anyone.

Excellent service whilst staying in over the New Year

Attended today with chest and throat infection. The staff were really pleasant and the doctor i saw in the triage dept was very thorough and reassuring. I was really really impressed with the walk in department. The waiting area was full but there must be many clinics running at the same time. I waited 15 minutes and had a longer consultation than i would have had i gone to my GP. 10/10 In a day of many pressures on services Leicester Royal are proving that the NHS staff are dedicated and hard working. Thank you so much for you attention and care.

Ps...im a qualified nurse at a much bigger hospital in Birmingham so i know a quality service. Thanks again!

Have eye issues. Rang 111 who advised to go to A&E and asked them to book Eye Casualty. Receptionist/nurse at the desk advised I don't need eye casualty and booked me in for some department. After waiting for 2 hours 8 got my number and doctor advised me 'I can only apologise but you are at wrong place you need to got to Eye Casualty. Here I am now. Where eye casualty booked me and asked me to wait for another hour to be seen by doctor. I have wasted 3 hours and going to wait another hour or so. Guess this is what I pay my tax for. Ridiculous.

Waited in childrens AE for hours as there is a policy that the older the child the longer they wait ..ridiculous a child is a child no matter what the age..

Service here is absolutely brilliant. Had better treatment here in 8 hours than a course of visits at my own GP practice. Lauren was great & broke the boredom up waiting. Not that the other staff weren't friendly. They were all brilliant.

I took my 1 year old son to the A+E 3 times in 4 days because my boy had a fever and sickness all they did was take his temperature and gave him fruit juice to get his sugar levels up and after 4 hours they kept sending him home in the end I told the hospital that we weren't going to go home until my son was 100 percent I'm glad I put my foot down because it save his life he had septice and spent 4 days on antibiotics they are to quick to kick these sick kids out of the hospital I even had one doctor leave the cubicle when he was sick all over the floor and didn't bother coming back I had to go and find her to find out what was going on all I can say to people who's worried about there sick kids put your foot down it save my son life.

Even if the staff was polite and helped me to get thru after the very first diagnosis of my broken ankle then after the RTG I was left alone for 5h whole night waiting for treatment of paracetamol and ibuprofen prescription. Hardly could walk up back to home.

Waited 4 hours to be seen after a car accident, while the doctor was examining me the woman in charge of the assessment area knocked on and spoke to the doctor outside my door. I heard her say "you need to assess them and get them out"! He tried to say he was concerned about some symptoms I was having but she said "I have 26 people out here"!! I am appalled at this. Yes there are 26 other people waiting but I waited my turn so shouldn't I have my assessment just like those before me?? Discusting

The doctor I saw was brilliant!!!

Bad reviews for LRI are invariably the result of too many patients for too few Doctors and nurses.
Ambulance crews and their vehicles are tied up for hours at A and E waiting for hand over of patients for assessment. Good pweople operating under difficult conditioons. Everyone is the victim of insufficient funding and staffing. We have to pay more tax to achieve better results.
The telephone system is another matter. Almost impossible to navigate your way through the maze. It took me 40 minutes of unanswered calls and wrong information before finding out where a patient was held.

A hospital should be a place that is run by humans, from what i have seen until now, there is no humans here.

Second time at the new Leicester Royal Infirmary A&E this year and on both occasions the staff and the treatment were outstanding from reception through to the doctors and both times only around 2 hours. Thank you!

Fantastic service. Here with elderly mum. Kind caring compassionate and professional.
You don't get this anywhere else in the world.
Well done NHS

I have now taken out private health care after visiting this hospital. There are some amazing staff however a handful of bad people spoil it. There is a thief at large along with some very bizarre activities. I do have to say again there are some amazing staff, who deserve a medal for what they do.

Been there quite a few times with major and minor injuries. I think they are very dedicated and caring as well as being incredibly efficient .

Just want to say a huge thank you to everyone in Children s A&E for looking after us all when we as a family visited recently. Special mention to Simon Li, Maz the play specialist and Felix.
The Knight family

I have visited this hospital several times over the period of 3 years. The doctor/professional care has always been excellent however, some of the admin staff are beyond rude. You can expect to be hung up on when calling or reception staff not bothering with information - very unhelpful! One with such maners and attitude would not last a day in private sector.

Now the hospital itself as far as I know is fine...however the security are terrible...I appreciate they have a difficult job nevertheless the attitude from some of them absolutely disgraceful...makes me wonder if they are taking out their frustration that they failed to make it as policeman...yes you may have muscles and be hard...but manners never go a miss

Fast service at the pharmacy. But had to pay to park. So knocked off a star.

I have been to the Royal Hospital many times when my parents were ill. I have to say the customer service from some of the nurses are so bad that it makes me think they were better off at home. The nurses just giggle every second amongst themselves and do not pay any attention to the patient who need some assistance. The poor service and unfriendly and rude staff make this by far the WORST hospital ever. This is coming from some one who has experienced this many times. I think it would be my worst nightmare if I was ever admitted here.

When I came in with fever and very bad pains in waste area back and tomy I had to explain at least 7 doctors/consultants/students what's happened.
After sorting me out every single doctor/consultant state something diferent. Kept me from 3AM freezing suffer from temperature, nurses couldn't give any medicine as it's not prescribed and need to wait for Doctor to come. Doctor came 7AM when I almost dead with fever over 41c.One day they taking off fluids and wait when fever again hit 40c. To realise that probably I need something stronger.give me oral paracetamol after 3 h suffering from fever and it's don't helped.I had to suffer 4 more h to get proper iv paracetamol only one which helped to hit fever down for last 2 days. Next day when fever come back they again want give me oral paracetamol tablets! Only on my let's say loud under fever refuse they change to iv.Every day diferent plans- one day do scan and send home other day keep for 48 h-3th day for 7 days and next day says that may be you will be able to go today!
In ward where I spent so long 5 days, from all of them I have not seen cleaning ladies room at all! Only bin bags change.How it's possible!no sanitizer around toilet floors with dirty spots!no clean policy at all !! This part absolutely disgusting!!!
Staff- not all staff is nice but there is quite a lot nice people working. This is them tanks for 2 stars.
What I can tell, name of hospital tell the trough, you are treated like experiment and next doctors just guessing and playing trying to help and will help but you must undarstand that time till they figure out what's wrong with your helth you will need to suffer from whatever you suffering from...

I couldn't believe my eyes today as people were queing to park in havelock street and there were tigers fans actually parking in the hospital car park. We sat in that queue for nearly an hour only to find this was happening. Absolutely disgusting. Should have security on the gate so this doesn't happen!!!!!!!

I had to go to hospital A&E in emergency..I must say that doctor and nurses were really good and caring..I couldn't even breath but one nurse named rebbaca really nice lady was trying to make me comfortable..and then I moved to ward 6..all midwives were really good and caring..Wendy,Anna, Natalie amazing..thanks to all ladies..I been there for 5 days..cause I had pneumonia..so those guys really looked after me.. except one person I seen was really rough..that was a Asian lady who used to come to check my blood pressure and temperature....
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They are only making a good situation out of a bad one. Some of the wards are dated and scruffy but the staff are trying to cope with lack of funding and poor infrastructure. Fortunately my mum is the brand new state of art unit so they are all ok. However some departments are very stressed and underfunded like the Discharge Lounge which is heartless and soulless. Like all hospitals parking and getting around can be a bit of a challenge and if you are visiting be prepared for some quite old equipment and wards. Also if whoever is in the hospital please make sure they don't get bored as some wards have no TV's, Radios or Day Rooms. My Dad died in here and the after services are very good as are the Chaplaincy if you require it.

Tuesday 8th March 2016. I attended UHL NHS Trust LRI and for the first time used their new multi-storey car park. It is a vast improvement over the previous, much used but out-dated facilities. For the first time in many years on a weekday I did not have to spend 45 minutes or more queuing to get in to the car park, fantastic. The only downside was the stairs. My wife has a fear of lifts so we always use stairs wherever possible. To be honest the cleanliness was appalling. It does not look as though the stairways have been cleaned since the MSCP was opened. If the Trust want people to respect the new facility then the Trust should make sure it is kept clean even if it is still work in progress. Other than that, well done UHL NHS Trust in providing this much needed facility. I would have given it 5 stars if it had been cleaner. I do not believe the car parking charges are any higher at LRI than they would be anywhere similar. Like many people I do object to car parking charges at any NHS establishment. I have always found the staff at all of UHL NHS Trusts to be caring and willing to do what they can to make your visits as comfortable as possible within the bounds of the resources available to them.

To the fiendish nurses of 2011 who were immature and unprofessional and made me seem delusional i hate you more than anything war, pestilence and after the time i was here even myself. And the pain that you have caused is terrific because it is preparing me for hell! The place i am now going after i spent time here.

My dad was admitted recently , through A & E , and I was amazed by the improvement I saw, compared to previous experiences . The new A & E department was suberb. It simply bares no resemblance to the old one, neither in terms of the building itself or the care level. I now feel privledged to live in a city with such a great facility .

The staff kept saying just a few minutes more. But took 1 1/2 hour to do a blood test!

They have no sympathy or empathy And they egnore sick people.

You save lifes so thats why you get 5stars. Staff at the hospital allowed police to discharge me whilst I was having a haemorrhage so for that you have never got my trust! The bouncers whom you've got as staff are a disgrace. I've got underline medical problems that you completely missed.

Mother in law is currently in LRI and the care is disgraceful. No staff around when you need them, never get a straight answer, blatant lies when you ask how she has been, simple day to day care not being carried out. I was a senior care auxiliary for many years and I have never seen anywhere as bad as this. Shocking. I am in the process of writing a formal complaint.

So it took my 2 year old daughter here because she hadn't been feeling well for 2 weeks and had a really bad chest.(I also had to take my 3 month old daughter). The staff were mostly friendly. But there are alot of downsides so kids are running around and because it was 5:00pm and daughter wasn't feeling well she was trying to sleep and her 3 month old sister was aswell. There where children throwing up all over the place which mad my daughter feel even more unwell. But the thing that annoyed me the most is the waiting time, I understand there was alot of children in there but we where given a number and you had to wait until it said your number on the screen now the first wait took about 4 hours. But after that you get put back on the board to see a doctor. We must of been on that for 5 hours+. And at around 3:30 we got seen by a doctor and there wasn't much said except sorry but we are quite busy is it alright if you stay overnight and we'll examine her properly in the morning. As I had a 3 month old I wasn't happy. I had to ask my husband to come up and help me out (he wasn't well either that's why he couldn't come earlier). So in the morning she did get examined but we are still waiting for results now and we where told she could have to stay for a week for the results hubby took the baby back and still haven't got anything!!

I had been suffering with tonsillitis for three weeks and over the counter pain killers were not doing anything so went to the drop in centre on a Sunday morning mainly to try and get some stronger pain meds. The triage nurse I saw was excellent and said that I needed to be in A&E, not because she couldn't help but because I was actually quite ill, she took me over there and within 10 minutes had been seen by a senior Dr, within 20 minutes there was an ENT Dr with me and 10 minutes later there was a Senior ENT Dr in the A&E. Had a number of tests done and was told that I needed to be admitted, another 30 minutes or so and I was tucked up in bed being drip fed antibiotics, steroids and pain medication. 24 hours later I was feeling significantly better and was discharged with plenty of antibiotics to make sure I was completely better. All the staff were polite and considerate and although I was in considerable pain for most of the time I was in there I don't have a bad thing to say about the place.

Given the difficult situation the hospital currently finds itself in (and in fact the NHS as a whole) I think the staff are doing a tremendous job! Everytime I use the A&E/Urgent Care facilities they see me as quickly as possible, care for me and let me go on my way. I look forward to seeing the new A&E centre next year!!!

born here, had 2 children here, currently work here - plan to one day expire here!

No intelligence whatsoever. I broke my collar bone and they suggested that I should wait for it to heal itself and that if the bone that broke pierced through the skin that I should come back... I should also add that I was in A&E all day lying down on a hospital bed in a corridor without being told a thing. I went to the Wrexham Maelor Hospital a few days later and I was straight away sent for an operation because the bone had pierced through my muscle.

Excellent place. My son was born there and l have been on several wards needing treatment. A & E need a mention majors work really hard and give great care. Thank you

Have both received and provided care here. Staff are generally great, despite being under a huge amount of pressure from all fronts. Brilliant that the A&E is upgraded now, as the old one felt woefully inadequate for the volume it was seeing. The site can be a bit tricky to navigate but it's full of character and history -- kind of an archetypal NHS hospital in a way.

My father is currently in LRI. The standard of care is careless and generally unsatisfactory. Among the apathetic staff there are both nurses and doctors who are genuinely talented and caring individuals. Sadly they are in the minority. I feel truly sorry for them and hope the system does not manage to grind them down too. All I expect is a standard of care which is knowledgeable and compassionate. Hard pressed staff and busy wards are no excuse for poor and sub standard care. Patient notes seem irrelevant and the very important gets lost in the mess of general paperwork - maybe why no-one absorbs all the information. When someone enters the hospital and is moved from ward to ward who is responsible for that patient's care? Who are the patient advocates within the system?

New car park is great. However is pricey and need to be able to accept card payments.

Awful experience, my first and i pray my last!
No COMMUNICTION, from doctors to nurses or to the patient, this increased my anxiety, When i went to ask it was as if i wanted special treatment, after all i had a kidney infection and felt v ill with it. No respect.

Dr Foram Patel was especially professional, kind and caring in A&E with my Mum. A very good Doctor and LRI are fortunate to have her working for their team.

The new A&E unit seems to have done a lot for morale amongst the staff and everything appears much more organised now.

I was disgusted the way i got treated got told by receptionist to stay away and stop wasting there time because nothing wrong with me got told by ambulance staff the same don t call us again and waste their time got referrered to mental health tried sectioning me shouldn't all tests be completed before u think im a hypochondriac having brain seizures daily got told to take paracetamol I don't think paracetamol is going to do much for a brain infection or antidepressants I never got took seriously ended up going to a private hospital to prove to u this wasn't a imaginary illness angry everyday

Simply the best care and medical treatment we could have wished for..... My mother who is 89 was admitted through A and E and then into Majors...

You can see staff's and doctors just chat and walk around don't seems they doing anything . I went with my service user we was waiting 10 hour's this is not normal time they just improved hospital not a doctor services. Nurse come every 15 mi to swa they know u are here . Absolutely robis

Had the worst experience .Careless staff in night .They leave the patient unattended for hours together knowing that the patient is in utmost need of medication.

An Operator answered the main switchboard fairly promptly, but her welcome was particularly welcoming. She answered so quickly I didn't get her name, and after asking politely to be put through to Ward 37, with me adding with the hospital name (as the previous day I had been asked by an Operator to confirm the hospital) she said 'I know' with a bit of attitude. I hope that was recorded and you listen to it. Approx 3.00 p.m. 18.7.17.

Friend admitted to A& E waiting for a bed, trying to find out what is happening 10 hours and counting not able to contact department.

Car parking and sign posting is crazy. Took 45 minutes to find cray then told it was the wrong xray department. Staff there were miserable. It is just a chaotic place which adds unnecessary stress

Never have I seen so many Doctors so determined to not help their patients, they won't do a thing until it gets serious and by then its too late, my mother and cousin were not as fortunate as I was, you have to fight to the bitter end for treatment.

My father was admitted by ambulance at 2am feeling very unwell the two members of staff who nursed him were outstanding treating him with the utmost respect and dignity. First class care well done .

Leicester Royal Infirmary Adult Emergency. New building!!! Outside 35+, inside 35+, waiting already for 1 hour and 30 minutes. And will need to wait for around 1 hour more. What a rubbish. 3pm, only 1 doctor is here. Spend millions building new hospital, and no air conditioner, no doctors. Is this a joke? That's how money been washed.

Excellent care, we were seen so quickly, x-ray and out in 2 hours!

Loved the nurses on ward 19 very kind and caring even though the doctors are busy they make time

Medical staff really look after you when something is really wrong, hospital food was really quite yummy too. It is a shame this is tarnished by a few seriously entitled bad apples who need a serious attitude adjustment if they are going to work in healthcare. This was the housekeeping and care staff, the nurses doctors midwives and consultants were all exemplary.

Worst hospital ever. I am an international stsudent from CANADA (where we also get free health care) and this was by far the worst service I have ever recieved. I was lucky enough to have my flat mate with me as I would have suffered more at the hospital than at home. The nurses were rude and abrupt and had NO compassion. I was on the verge of fainting and I was unable to walk but the nurses DID NOT even think to offer me a wheelchair. In canada there would have been no question about that. I was tremendously dissapointed. Luckily the GP at the hospital was the only kind staff member available. Otherwise if I had the option I would give this hospital a rating of ZERO!

Had some worrys with illness, as they always say get checked out. I know I cant get in my local doctors. So I called the NHS helpline 111.They got me a doctors appointment at 20:15 ( which I was grateful for ) she advices me to get my bloods taken but it will have be A&E. which I agreed with because of I thought how long will it take to take my blood. Because there will be alot worse people in there then me.

1.5hrs wait before

First assessment- explained my whole situation. Got to take a seat and wait.

Second assignment- had to explain again my situation but he did take blood pressure and stats. I asked about taking my blood. he told me know has asked for then to be taken and I will have to wait!!!

Third Assignment- had to explain again BUT this time blood was taken. after 2.5 hrs. BUT I was told results would take another 45min and then I have to wait for a doc. After 1hr kindly asked if we had been missed I then got told I have another 3hr wait before a doc can see me......... This will bring my total time for blood test to 7+hrs.

Unbelievable seriously!!! You work all day try and do a good thing and get your self seen because local doctors cant get you in and then you are punished for going in to the system that is all ready strained and not working. No wonder when we have bad weather the NHS crumple when the cracks are there when the weather is good.

Millions pounds spent for a very poor services.

I havent been to the hospital since its been built up. Was in and out in the previous year as i was ill due to my mental health. Some experiances were good some were bad.

Went in at 4 pm didnt get moved into majors until 1230 am shocking treatment.

my brother died here so i would take people who are ding somwere eles init

Second day visiting childrens A&E, doctors really seem uninterested in treatment or finding out the route cause of illness. High temp they cool you down and ask clothes be removed from child and send you home. Low blood sugar they give kids fruit juice and tben send you home. Basically the target is to send kids home as quickly as possible and hope they don't return. Two days of non treatment so I've given up on A&E and will go private. You would think antibiotics, x rays, blood tests have been banned at this A&E as they won't entertain the idea of using these on the child patients. The drip is a definite no no, as seems as though the doctors have been told treat kids using no medication or resources, just hot air. Won't go back to Royal it's awful.

The new A& East is brilliant staff wonderful thanks to all concerned in majors .

No stars at all, my sister was rushed in to hospital after collapsing, i live in lincoln so rang the hospital, after 40 mins of different people i finally got told she has been admitted to ward 15. absolutely disgraceful to be treated like this , not knowing and being so far away. And thats not all, every time you ring the hospital the recepsionist puts you on to ward 15 but ward 15 just do NOT answer, and oh yes , dont tell me they are busy cos they stand around drinking tea/coffee while the phone is ringing, and ringing, and ringing, thank god i dont live in leicester.this was the royal infirmary by the way.!!

I had a surgery there I want to say thanks all of you

I think these people are just like whimpers just good for taking blood and money doctors are very selfish even if you are trying to ask for help they just ignore people my mother is on last days of her life they don't Care about that they should close the hospital they are just wasting peoples money and killing time I woudnteven give theme any star's come and check it out you're self

Bloody awful place to try and park when you are disabled. Costly and far to few of them usually taken up by those drivers who are NOT personally disabled but merely transporting those who are. ONLY drivers who are themselves disabled should be granted the disabled parking bay rights! Logic tells me that disabled persons attending the LRI could be dropped off at the entrance door whilst the fully able driver could then use a normal parking bay and return again to pick up the disabled person. That would then allow Disabled Bays to be used by those most in need, Disabled DRIVERS, and would doubtless increase the parking revenue gained by that style of parking rule.
Come on LRI, think about it and apply a more fairer rule!

Customer service is very bad not happy. I am trying to rebook my appointment no answer from theM and I am just going round and around.. GET YOUR CUSTOMER SERVICE PROPERLY DONE

A&E constantly busy and people waiting for over 5 hours staff don't seem to botherd. Nurses on there phone texting away and staff just have no sence of urgency what so ever. I wish I never have to gone here again

4 th March to 8th 2020. A Big Thank you to all the staff on ward 9 Leicester Royal infirmary for the care and support that they gave my partner and myself. The staff go above and beyond in their jobs. Thank you

I feed off the left over body's that they threw in the skips, I believe this has given me every single disease making me some sort of superhero, call me Dr. AIDS

Had my really worst experience. Need to wait for almost 3-4 hour to meet the doctor for my little brother who was not able to walk. They really didn t do anything. Seriously worst experience ever in the hospital

I had to go to the A&E for an allergic reaction and I might have been lucky but everything went down very quickly and smoothly too.

If I could go into minus stars I would... 4 hours after being taken by ambulance for a fit and still not assigned a doctor, when asking for a rough time of when we would be seen all we were told was that they don't know...

Staff always do there best under very difficult working conditions, those who moan about the waiting times should not have voted conservative at the last election.

Terrible hospital, uncaring Nurses too. Both terrible in a & e and the maternity services. General care is abysmal with no passion in their job. The hospital is dirty. If I could give a zero I would. Myself and family have experienced nothing but poor care from here. Nurses: if you don't want to do the job you had chosen to learn to practice then leave and let someone that generally cares about their patients / profession do it instead!!! I will never visit the a and e department here again nor have further children here as with regards to maternity services, breaking wind constantly during my labor and then no support breast feeding my baby telling me to just give him a bottle then leaving me alone after emergency c section to defend for myself and baby whilst you sip tea and eat cake... I think that's enough for now! I guess that's good for you, one less patient to walk through your doors and less work for you!

Staff working their socks off with inadequate resources thanks to filthy tories. Wonderful people & care. Thanks from xmas eve to boxing day you are HEROS