My wife gave a birth at this hospital and then she stayed at ward 5 (Kensington building). They have a , horrible, careless, and aggressive staff in ward 5 (Kensington Building) at night shifts. We are not paying taxes in this country to get such a level of service.
Waiting times in some clinics are very poor
Can sit for up to an hour if not more!
Not good when you finally get called & walk down to the consultants room & see them laughing & joking around in the corridor whilst having a nice cup of coffee & a bit of leisure time!
If your clinic is running late then you should make every effort to catch up!
Please remember that people are paying excessive parking charges etc & really don't want to be kept waiting or even be there in the first place
It's not a social visit!
Disgusted at A and E triage nurse. Chewing gum, rolling eyes, humiliating me in front of packed waiting room. I am in pain, have been very unwell. GP sent me in for tests, he basically sneered that GP was useless. I will complain
The ward is AMU 15. During the day was very nice place to be but as soon as 8pm came it all changed. Absolutely shocking extremely rude staff that really don't seem to care about patients at all. The ward was very loud at night. And because a patient had asked 4 a commode 10mins prior to me having to remind the nurse i was threatened with security lol. If I could 0 stars they would get that. Never again
Absolute joke!! Doctor told me one thing that supposedly cannot be carried out and so i leave thinking okay ill go the other route. Fifteen minutes later the nurse calls to say what he said was wrong and if i could go all the way back to sign something in order to get the procedure done. I ssid no. I wasted a whole day. I chose to work xmas eve in order for the procedure to be done and then go to wirk. When i couldve just been in be. Now stuck in town having to waste two and a half hours before work and im.absokutely echausted and upset that they messed up on an important procedure that needs doing right away.
A&E really crowded. Sometimes could be up to 4 hours before you actually see a doctor.
The worst behavior of people I have ever seen. I called for urgent medication even they didn't herd at all and put my call on answering machine. I just moved from London and surgery asked me to contact this centre and then again contact to surgery for other procedure. Very much disappointed..
Quality staff dealing with difficult people. Can't fault their efforts.
My partner had an accident two days ago and is currently waiting for surgery which was cancelled on him yesterday. It took us from half 7 in the evening when we was admitted to the hospital til half 3 the following morning for them to do an X-ray and to get a doctor out to explain and move him to a ward. He's had a ct scan since then, being yesterday about 3pm and he has still not been told his results, neither has he been told what is happening regarding surgery. Most of the people there don't seem to give a damn and some HCA's you can't understand. My partner has been in a lot of pain asking for medication and they've not given him any. They don't seem to care at all. Doctors are very scarce apparently. Still shouldn't be taking this long to get sorted, surely??
Absolutely superb. A&E is unbelievably good, modern, clean, efficient and caring. Staff in 'Majors' were superb. Follow-up appointment with TIA/Minor stroke clinic made immediately. Specialists in TIA did a fabulous job. Thank you.
Just like to THANK Kate Ross who found a wheel chair for a stressed out husband and then helped my wife out of the car who had a broken arm.
The nurses that I had we really kind and caring. I m having surgery in September and they were able to make me not worry about it. I recommend going here
My father had a stroke at the age of 57yrs. He was stuck on a trolley for 13hrs in a corridor before he was diagnosed or even looked at in 1994. This severely affected his life as he lost a third of his brain and affected close family & friends for his life afterwards. He then regained with positive input. Nurses/Doctors have been great sometimes. Just before he past away in 2015 I felt as if he was NOT recognised as a person in the hospital & was 'shifted around from 'pillar to post'.24 different times.This wore him out & also family coming to see him. Was VERY hard to gain details - even though had Power of Attorney for Health & Welfare
Couldn t give less than 1 star otherwise I would.
Dr modi is the rudest, obnoxious man I have ever met. Totally and utterly unpleasant. Couldn t get a word in with this horrible little man, just because I asked a question he didn t like. I wonder if he would address me the same in the street. I m almost positive there will be complaints about this little disgusting man.
No wonder the NHS service is in a mess because of people like this.
Putting official complaint in.
We used the restaurant today Sunday lunch time I was disgusted with the state of it wabbing tables and dirty tables and dark it was like a motorway services station and smells so we only had a drink .you want to look at the general.
Hospitals aint the best things in the world! But all i have ever had is care whilst being in there the nurses dont mind helping you anything even if you do get quite emotional because ur fed up and missing home like i did they try and comfort u in the best way they can, had quite a few experiences here as its my nearest hospital but all over quality care and nurses who will help you, i even had a nurse who came to me after her shift was over to see if i was ok
I really appreciate the staff doing their job (nurses, doctors etc.) however the truth is that if you want to be seen, the waiting times are atrocious in A&E. The department is not efficiently run and you always get that odd drunk person who misbehaves. I think more security and policing is needed. I really worry about the state of the NHS and believe it is deteriorating with the ever increasing waiting times and lack of doctors.
Absolutely disgusting. Son had a large cut to his hand. Got there to accident & emergency at 10pm was accessed then left. Asked a nurse after 5 hours waiting to be told A & E closed at 12 midnight. He got seen at 5 am. Its a terrible service who in their right mind closes A & E
Been to A&E so many time s for body pains and have been dismissed numerous times.
Went to A&E yesterday as felt suicidal due to being in so much pain and severe chest pain NO OBV was taken was told that I have black magic on me which triggered me of into a state of frantic so left the hospital and walked the streets all night crying
Incompetent staff and badly managed hospital. I would avoid at all costs.
A&E
I don't like coming to A&E unless absolutely necessary but was sent here via my gp, who was concerned about my knee after it was bent the wrong way in an incident with a wall and I couldn't walk properly.
It's the first time I've been since they did the place up and was quite impressed, very clean and airy.
Adults and children are now in separate departments for ease.
There's security there too and were on the ball when someone pointed out an unattended bag left in the area for sometime.
Thankfully nothing untoward, it was left by a patient who forgot to take it with them.
Receptionists on arrival were helpful and I was seen relatively quickly, given it was A&E.
The Dr I was seen by was really nice and had a student Dr with her who was also nice.
Can't fault the staff and Dr's/Nurses on duty and NHS for the care given, thank you so much.
So grateful and lucky we've got you.
Absolute shambles of an A&E nurses are not botherd 6 hour wait in a&e
2 Stars Only because the last tie I was there the A&E staff were friendly and help me stay calm when I badly injured myself.
Today I called enquiring about a serious health related problem, the first time I phoned the woman on the end of the line hung up on me while I was trying to explaining the situations and asking if I could book an appointment. I phoned 10 minutes later and spoke to a different person. Thankfully they were much nicer and told me what to do.
Can you imagine that, calling a Hospital for medical help and advice and they hang up on you mid conversation appalling. I Honestly felt so hurt by the fact that I got hung up on while I was asking whether I could book an appointment for a serious health related issue and I really do hope serious action is taken place to ensure that this does not happen again to people with legitimate problems
Absolutely shocking how down hill this place has gone was admitted in ward 22 which is a general ward but it was so dirty floor was sticky rubbish on the floor,the cleaner would come but it was as good as her not coming.Some of the staff are so heartless i was lying in the corridor in agony they would walk pass and not wven help.The toilets were the worst looked liked they were never cleaned staff would ask patients for urine sample which would just sit there for hours and hours.
It's true that I waited a long time at the A and E to get my injured and swollen wrist checked. What I have to say about it though, is that I'm grateful to the NHS and to the Leicester Royal Infirmary for their everyday heroic job dealing with human pain and grief in composed, smart and efficient ways (nothing is perfect). I understood my waiting time; the fact that urgent cases were prioritised was a reflection of a thoughtful system that I hope is working for everyone.
My wife was in Balmoral ward 8. The staff were wonderful, caring helpful and nothing was too much bother. Plus the food was excellent.
Despite the waiting times for some specialties (depending on the days) very good staff!
Very poor service and advertising at the cafe..meal deal labels plasteredd all over the fridge including the wraps to get to the till to be told that wraps are not in the meal deal by the stroppy young girl at the till...DO NOT ADVERTISE what is not on offer
They saw me on time and no one was rude or unpleasant, I'll give them that. However, I felt very rushed and at no point did anyone ask why I had come in or what I felt was wrong. It was just a quick hearing test (where you can see and hear the guy pressing the button to make noises, and hear noise from outside the room) then the doctor just called me in and said that the hearing test was fine so nothing they can do. Like I say, no questions about why I felt my hearing was worse or suggestions for how to cope with it. I only came because a GP and British Tinnitus Association recommended it, so I was under the impression that it might help - even if nothing shows up on tests (which i appreciate gives them limited options), maybe some empathy and advice, not a kick out the door. If this test hadn't meant so much to me, and I hadn't been waiting for months, and I wasn't feeling so desperate and vulnerable I could have stood my ground and not left until I had something practical or felt that they'd tried to give me some support. But I don't think this should be necessary, it should be a bit of give and take.
Good hospital in Leicester city. Could improve more.
Staff were nice but didn't seem too empathetic. Could just be the time I was there really. Overall didn't have any major issues.
I went to the LRI for an appointment today expecting the worse as I d only had a phone consultation 1st!! How wrong was I.......I went to the blood room lady 1st she was lovely bless her and bang on time and so was the haematology lady I saw afterwards for my oxygen levels tests !! Amazing service in hard times x
Taken to A and E in extreme pain. Ambulance staff absolutely amazing and couldn t have done more for me. Gave me morphine and gas and air and did all they could to try and control my pain and keep me comfortable. Get to A and E and shoved in a cubicle where two Male nurses stood by a computer monitor for ten minutes totally ignoring my please for pain relief or help. (I m not usually a demanding person and I can honestly say I ve never ever felt pain like this before, I was agitated and scared). Felt like majors staff just ignored me. They d come in use the computer monitor and go out again without even so much as a hello. There was one black lady I believe she was a carer. She was absolutely lovely though, held my hand and got me wet paper towels to freshen my face up, encouraged me to take deep breaths and relax. Honestly I felt totally ignored by the rest of the staff, when a patient asks for pain relief and is screaming in pain you don t ignore them. (Oh, I didn t mention to them I m an ex ward sister but I can tell you a serious complaint is being made)
Moved to minors to await surgery and the nurses there were the same, attitude of I don t have time to bother with my patients. Care staff were so supportive and friendly. Told I couldn t have gas and air in the hospital as it has to be prescribed by a doctor, but the ambulance staff can give it so literally left in agony for eight hours until surgery. My surgeon was totally amazing, I forget his name but an an Irish gentleman. He explained everything step by step, and his entire team were fab. They put me at ease about what was a very scary experience and serious surgery (4 days in ICU and two weeks in GAU). Intensive care staff were absolutely faultless apart from one Indian nurse who had he been my named nurse I would have refused to allow him to treat me. He didn t know a thing. Couldn t even change the cap on my venflon!
GAU staff need courses in basic manners. Five minutes after getting to the ward they took my morphine pump away, never asked me why my pain levels were, no chance to try and slowly wean myself off. (Bearing in mind ICU staff kept telling me to press the button for a dose every five minutes). So I spent literally days in agony. Night staff were mainly great but two are rude and ignorant and in my opinion one is unsafe to work. (I won t put details here as I am in the process of a serious complaint about her).
Now Joyce, the carer (I think that s her name but I have short term memory issues) was the most amazing caring person I ve met in any hospital ever. She deserved a commendation.
Ward was often dirty. Shower constantly flooding or smelling bad. Most patients don t seem to know how to wipe a toilet seat after them or flush it even. Women literally having miscarriages left on armchairs all day, in a ward of seven other patients some of which had young children visiting (and throwing balls about making noise etc, this must have been horrific for the poor women having miscarriages. (There were several in during my time there) I was totally disgusted. I even offered to give up my bed and sit in the armchair so one of them could at least be comfortable. Staff didn t care, they showed no compassion to these women who were going through such a traumatic event, the staff treated them as though it was routine, which it s not when your the mother loosing a baby.
Reception at the welcome desk are lovely. I was shocked at the awful food though. It s all pre cooked and reheated food, I could get a better microwave meal at Iceland. And the restaurant is appalling. You d expect to be able to get a proper meal, not just sandwiches, snacks, pizza and naan breads. Where s a good proper healthy meal???
Porters were amazing to me and so were theatre staff in presurgery room and recovery.
All in all, if there WAS a choice of hospital to go to I wouldn t pick this one.
This place is mint. Great staff. Especially that Rose bird.
Everyone I've known suffered and died at this hospital, from cancelling treatment to save money or incompetence to just plain leaving you to die on a chair, not one person I know died peacefully in their sleep.
Don't they realise the same will happen to them?
I know everything in this country is under pressure....but the people answering the telephones were less than helpful and bordering on rude!
We've had the most attentive treatment and service from all medical staff! A big thank you!
After going to see my doctor at my local surgery, she was concerned enough to call for an ambulance. The care from my doctor, the paramedics (who were truly wonderful, when I was feeling upset) and all the staff at A&E and in Majors was incredible. Everyone was so kind, efficient and lovely and really put me at ease. I cannot speak highly enough of the care I received.
Had my baby at the hospital and it was a great experience although my labour wasn't smooth end up with emergency c-section... But anyway, staffs were great and the food was ok too... We stayed for 8 days as we both need to be on antibiotics... Not much rest as people will come in to check this and that...
So back to the food... Very surprised as I didn't expect Hospital food have so much choices for supper...
not so much for breakfast (fruits, cereal, toast, yogurt...)
Lunch is always jacket potato or baguette but I love their jacket potatoes... Yum!
Hobbled into an empty A+E and asked for help. Finally one of the five women sitting at reception answered telling me she 'isn't a receptionist'. After a long pause I ended up saying "all those that are receptionists put your hands up!", that got the attention of the of them at least.
The staff at whatever level must remember they are there to serve. It is in the name NHS for goodness sake.
Once past reception the positive attitude of staff increased significantly.
Went in today for an asthmatic attack and was in and out within an hour. Was very impressed with the service.
Absolutely disgusting. After being advised by 111 to go in immediately, I went in with a reoccurring heart problem that had lasted 7 hours, worringly longer than usual, and was told I have a cold. I've never felt so insulted and belittled. The nurse I saw in primary care shamed and dismissed me the moment I mentioned drugs. I haven't done any recently, but told her that these episodes have been happening since last year when I'd 'overinduldged' for a few days and ended up in hospital. I assume it's linked and was hoping to finally get some answers on what it is exactly, or at least be helped in calming it down for now. Instead I was told to have some paracetamol and water. Which wasn't even offered to me, and, to no surprise, didn't work.
I was really scared to return home knowing it wasn't just a cold, so let a receptionist know I wasn't satisfied and asked if I could be seen by someone else, but she too was completely useless. Uncaring, judgemental people should not work in hospitals.
Over a day later the constant strange palpitations still haven't worn off. But it's fine, to anyone who's also experiencing a lot of chest discomfort, don't worry, it's just a cold!
The system is so much better since being done up, all staff are friendly, and it is so much quicker getting results for xRays now, they were back instantly
Cancer treatment
Brilliant
Diabolical maternity care with staff that are rude and off hand. Constant stalling and delay tactics causes an intolerable amount of stress that could be avoided. Do you self a favour and go private if you can.
The Phlebotomy department at Leicester Royal Infirmary is very good, especially for needle users, however possibly a better way to do the blood tests would be to hand out menstrual caps to women who would agree to it, and give them the vials/syringe barrels to take home. That way less damage would be done to people with already damaged veins. It's just an idea, but from my knowledge most tests could be done this way, which is a much less intrusive way. An interesting thing today for myself personally was going to OADBY Central Surgery for blood tests. As previously mentioned my veins are sparse. A 2ml needle was used to try and extract blood. They experience was not bad although the veins were missed. It was like an intense accupunture session courtesy of the NHS. X
Visited urgent care centre with ear ache on a Saturday evening. Was seen within 45 mins, staff friendly and professional. 5 stars.
No one seems to know what they are doing!! . Sent home early hours of Sunday then ended up there Sunday teatime. Told surgery is needed Monday morning go theatre 2.20pm then told don't need it!! Waited over 3 hours to be discharged and still waiting!!! Be lucky if out by 8pm
I took my son to royal infirmary child a & e .when I went to reception I hand over the latter to reception and she behave rude .she avoiding us .we handover gp latter .she not reading latter .she asking questions to us .HAPPY WITH DOCTORS SHE EXPLAIN NICLY
.WORST THINK
Doctor gave me the yellow papper to take next appointment .I WENT WITH THAT LATTER ON reciption .
Recipcenis she just take latter AND SAY SOME ONE GONNA RING .she talk rude
HOW RUDE SHE .7 .2.2018
At 11.20pm
Absloutle joke been waiting 4 hours this new service is terrible Don't go..! Uslsess..! Everyone sat around me felt the same ppl in the primary care don't even get a chance to be look at awful ..! It's was better before at the old walk in centre this is just awful o Don't even want to give it one star but I couldn't post
Waited three 1/2 hours in A&E tonight without even being called for an initial assessment. Ended up walking out at gone 11.30pm as couldn't possibly wait any longer having been up since 5.30am! Appalling service, will request my doctor sends me for an X-ray tomorrow due to this.
Had to visit A&E yesterday was very impressed, from start to finish the service was exceptional and professional, well done everyone who helped me yesterday.
Excellent service from just walking in and asking a male dictor for directions to the Kensington building .Was greeted by very friendly staff at reception the area was very clean I was very impressed. But my Doctor and her assistant who looked after me were absolutely amazing. Thankyou for looking after me you do an incredible job.I really hope they see my comment. Many thanks Marian Sanders
Really bad service i dint accept it to be this bad, asking for a wheelchair for a patient and staff are like go find yourself in rude manner. Each staff in hospital are useless should be trained better and given proper information how to help patients and there visitors.
Always been treated well whenever we have had to visit.
I was rushed into a and e today. I have never been treated so well from triage to the urgent surgery. There are a few people I would like to thank including Nas, Kloda and all the nurse teams plus the people who helped me get round the hospital to x Ray etc. The whole team helped me so much and I am very grateful for this. Thank you again.
Collapsed when I was a month pregnant and got taken to hospital, the staff there were extremely rude, the Doctor more arrogant than ever! Told me I could go home which was fine but i was dehydrated and pregnant and never even offered me a drink.
My daughter had her baby here on Friday 17th and all the staff and the service was first class ! Thank you for the great care you provided xxx happy new Grandma
It was incredibly busy, yet I never sensed that things were 'out of control.' On the contrary the staff were polite, cheerful and professional. I was accompanying my wife who was rather nervous, but she was always treated with respect by the staff, who paid close attention to all she said. Our visit took over two hours, but we didn't have an appointment and never felt we had been forgotten. I was so impressed with my visit, from the multi story carpark to the time we left. The staff were wonderful, and we left feeling that we had received great treatment from wonderful, caring people.
From start to finish I was given nothing but the best care. Paramedics were fantastic and thorough. Upon arrival I was quickly dealt with at A&E Everything explained clearly and they certainly weren't letting me go without being 100% sure I was OK. First class
Nice big hospital and well signed giving clear directions. Loving the new car park
My father was treated for a stroke and he had the most professional care imaginable. All of the staff at the hospital are totally caring and dedicated. Thank you all so much, especially ward 25.
Very rude nurse, false promising, scheduled an appointment thru 111, delayed and not even called by them at A&E even after waiting 5 hrs.
Have had the misfortune to use them a few times :(
Each and every time they have been friendly, helpful, sympathetic and very efficient. In time of need what more could you ask. Well done guys!
I'm reporting nurses beth hirst and nurse Helen who's in her 30s who worked in a&e as risk takers of peoples lives who are cruel, vicious creatures that should not be working in a hospital for the amount of pain they have caused my family stay away from these psychopaths and keep a check on them. An investigation needs to be done here at lri involving these nurses who nearly killed a patient off these nurses are unprofessional and neglectful and don't care.
Terrible experience. night staff is terrible. the doctor does not even care. I waited 14 hours to operate (inital they said 3 hours). I ordered the pizza. because they no longer have food after 6 pm. but it does not interest them that I stood there for 14 hours.When you ask for something, they all say the same thing (I will announce and immediately help you), the liars. it's a shame that there are some honest, but very few people.
Just had my gallbladder out. The op was scheduled for Monday 9/9 but was cancelled last mimute and re scheduled for today. I have to say that although I was disappointed about my cancellation the staff made up for it by being excellent and caring. My consultant Mr Chris Neal was excellent. His patient care was amazing. Thank you Mr Neal. Also thank you to ALL the staff from admission to theatre to discharge. You were brilliant. Liz Stevens
Shitt staff in maternity.. she is in pain from last 3 days nd no one care .. they said they gonna induce on Friday coz of diabetes but its its nearly sunday is gone..only one excuse that got not enough staff .. no one care in royal infirmary.. very very sad .
As hospitals go its okey. Very big but staff are helpful in helping you find your way round. Not so good with covid restrictions mind.
Very very disappointing. I had abdomen pain since 2 weeks now. I went to the royal infirmary in Leicester hopingfor a scan or something. They just told me to take paracetamol and ibuprofen every 4 hrs. When i asked for scan she just tild me that i have to wait for 2 months for it. I also told her what if i have a kidney stone or something? She told me that its not very life threatening. I mean what the hell? Should i just keep taking paracetamol and ibuprofen every single day? I don t understand what is the use of having a hospital and doctors if i only have to keep taking pain killers? They should really shut down.
They made sure I wasn't having a myocardial infarction
I am in Ward 16 since four hours I m waiting and I got pain in nobody gonna come and check me and I told the doctor that I have very bad pain in my stomach and they say we gonna come after that this is five hours I m waiting nobody seen me. And they re standing in the room chilling with each other watching football and laughing and jokeing .
Waiting time is horrendous, you better hope you don't get ill near this one as it took us around 7 hours to get treated. The seats were as comfortable as sitting on bare slabs of uncut rock. At around 1-2 am there are a maximum of only 2 doctors available and a high number of people. You have to wait 3 hours to get an "assesment" then another four to get "treatment". Absolutely ridiculous. Also only one of the four toilets here actually function so best of luck.
The doctors don't talk to nurses they do not have a clue
The rudest, most uncaring nurses I have ever come across. I have nurse in many hospitals over the last 30 years and I would be ashamed to be a part of this hideous hospital. My partner I s very ill and scared, 16 hrs on trolley and now he's getting stressed the staff are incredibly hostile. I heard them, I was on the phone to my partner. I will be making a complaint.
Nice staff, excellent surgeons and home tomorrow! Missing my beautiful wife tho!
I was in urgent pregnancy in 7 weeks with big bleeds !! I was sent to stay in the ranks. One hour of state in a row I lost my pregnancy....
When ever I have been to the Leicester Royal Infirmary through our my life I have nothing but praise and admiration for all the dedicated hard working staff who work there. Those who complain about this hospital are probably people who complain about everything! I know people personally who NEVER give praise or compliments to anyone and only judge and whine about things for the sake of whining!!
Have always received really good, professional care. Worst part is the 10+ minute queue to get to the car park from the next street! And that's after the multi storey was built. Food is absolutely dire for inpatients.
Transferred from Northampton general hospital due to my 4 month old having a hernia , can not thank the staff on the children s ward enough from the assistants to the peadiatricions to the surgeons who operated on him always asking if we need anything and if there s anything they could do
Really fast service on a Friday night. Great, friendly doctor. Could not fault it.
Lovely staff, very caring. Really made a difference. Special mention to Mr. Bala Eradi - the most compassionate, understanding and professional medical practitioner we have ever come across.
Can't say enough good things about the place.
I took my friend to the hospital with a suspected broken ankle, we were seen very quickly had a X-ray a and then given the good news that it wasn t broken and told what we should do to reduce the swelling and what to take for the pain, and then we were back home in just under 2 hours, we ll done for such a speedy admission and conclusion.
The LRI is fantastic I have had to come many times with my son and have always found the staff really lovely and helpful.
10 out of 10. Excellent care from the adult emergency department & ward 16. Approx 25 staff helped me in one way or another, all the while dealing with extra covid precautions. The staff don't get paid enough frankly. Thanks NHS staff.
Am so thankful to all staff of Royal infirmary for giving your kind attention care and treatment, feel like home atmosphere, appreciate your work
Rang the 0300 number to try and find out about my mother, the person who answered was rude and her manner was vey unhelpful. I had to ring back as there was no answer on the ward and again was talked down to! please try and remember that people who ring deserve respect and are usually worried about friends and family.
leicestershospitals.nhs.uk
