Have stayed at the Sofitel Gatwick for several years now, it makes the holiday more special.
Always have an early flight, so can take the cases over the night before, and all you have to worry about in the morning is your hand luggage.
Would recommend this hotel to anyone.
Great overnighter, crisp linens and comfortable bed, quiet too.
1 night stop before flight , comfortable rooms , good parking close to Terminal . Food average and grossly overpriced
We were initially given a room that hadn't been cleaned from the previous occupants (unmade bed, dirty cups, etc). We had to wait 25 minutes for the concierge to come and give us keys to a new room. We were exhausted and hungry, so this was quite an irritation after a wait at check-in.
We then ate in the Vanda restaurant and were extremely disappointed. The food was terrible - overpriced and small portions. I then literally had dirt in my mouth as the mushrooms weren't cleaned and I had to show the manager.
To top it off, the wifi wasn't working, but the front desk sorted it out after a phone call.
This was my first experience at the London Sofitel and I have to say that we won't be coming back as it was awful. (I'm not usually the type to complain like this either. :( )
Asked for a bottle of wine at the bar to take to our room, charged a service charge when all he did was remove the bottle from the fridge and pass it to me ! Will take my own next time.
Room was average but I had a broken bed which the cleaner making it would most definitely have noticed. It was replaced with another bed that was also a very poor quality and felt like I was sleeping in a hammock !
Customer service called to offer another room but we were already in pjs and settled for an early morning wake up. Offered a free upgrade if I go back within a year...a bottle of wine would have been a much better offer, after that I might have slept better !
A free upgrade to a deluxe room with complimentary drinks - a fantastic start to our holiday.
Great service. North terminal so best ease of access to the airport. Delicious menu and 24hr room service.
Nice hotel considering it's an airport hotel, just next to terminal train station, few minutes and you are at South Terminal
Comfortable after a long flight back and the price is reasonable too.
Ideal night stopover although a bit pricey but what the he'll your on holiday..
Fast check in to a nice room and then a short walk to the terminal for our early flight the following morning. This gave us at least another 30 minutes sleep before our long day travelling to Greece
Very good start point for your holiday when flying, rooms are excellent access to the airport a short walk for the north terminal and a simple transfer to the South Terminal. Have stayed there 10 times in the last 5 years. Booked already for our next trip.
Staffing shortages not to mention a 7 hour power cut during our 3 night stay. Room located on the fifth floor lifts out of action due to power cut turned into a asthma sufferers nightmare. Then on top got billed for someone's food and drinks. When I argued my case staff questioned my integrity.
Beautiful hotel and big welcome from Benjamin. We will certainly be back at this lovely customer service oriented hotel. Lovely room and staff. Reminds me of a nice cruise ship.
The Vanda restaurant was very nice, excellent food and friendly staff.
I didn't stay here; just a work conference for a few hours. Nice food and refreshments, and a pleasant conference room and facilities.
Excellent quality of service and location, brasserie restaurant food exceptional
Well appointed room, quiet and comfortable night's stay.
That Thai was memorable. DO NOT have set menu if you want to fit into your shorts
The car reception chaps were great. Check in was easy, the food at the restaurant was poor quality and expensive. The room was tired and the shower wobbled. Will nebstayong at the holiday inn next time and will be telling my 5000 Facebook followers also. Not impressed at all.
Overnight stay here and cannot fault the service and quality of food.. would recommend this hotel for the perfect stay before travelling out of Gatwick
very poor room if we had not had a deal would of asked for refund and lwft
Check in staff very friendly and professional. Clean and comfortable room, excellent breakfast,
Nice but getting a bit tired. Even a Luxury room wasn't great
Chris at reception was amazing and very happy to give us an upgrade on room and a lovely free drink. Fantastic start to holiday. Just be very careful when leaving your car as my husband's brand new car ended up with a small dent which they are not taking responsibility for. Get your car checked on arrival as they will only take pictures when your car is moved
So the car originally parked next to us did the damage. We are very disappointed at the outcome form a hotel of their standing
Perhaps we would have got something done if we had been one of the Bentleys or huge Range Rovers. Left a bitter taste to our experience.
Very clean and modern. Very expensive too especially for room service but the food was wonderful
Very clean and trouble free booking.Convenient for north terminal.
Stayed in a very basic room which felt like it was last refurbished 20 years ago.
Noisy until midnight. Obscure lift system. Convenience to terminal was main driver to book. Reasonable bar service and food downstairs but nothing special and pricey.
Stayed here prior to flying back to Australia. Easy check in. Nice breakfast. Room was comfortable and well appointed. Concierge was really helpful.
I have previously stayed at the Sofitel at Terminal 5 Heathrow. The difference with Gatwick North Terminal was stark. The main issue in the room was the lack of sound proofing so the noise od aircraft movement as still present in the room.
In additionI was so disappointed with the Vanda restaurant I am surprised that Sofitel allows it to hold a franchise there
As always the Sofitel Gatwick offered us an excellent room and services. Would definitely recommend booking carparking at the hotel as this makes life so much easier with just a short stroll to the airport.
Beds were very nice, rooms were surprisingly affordable. Bathrooms were rather lacking though.
Very comfortable hotel & really convenient for North terminal. Felt so much more relaxed than the usual airport hotels
Would be useful if there was a sign saying where the free car parking spaces are on arrival - parking spaces a bit tight and manoeuvring big cars is quite tricky.
Staff very friendly and helpful - lovely authentic asian meal. Shame we didnt have longer to enjoy the facilities.
A three star hotel charging four star prices. Location excellent, service friendly but slow.
Thank you very much for the care and attention you have shown me, considering it was not a scheduled stay, you made me feel at home X
Just stayed one night prior to a 6am flight. Very impressed by the hotel. The staff were very friendly and helpful. The room was clean and comfortable. I would certainly stay there again.
Staff very friendly and helpful.
Room and public areas clean and pleasant.
Amazing Hotel with such friendly staff. Highly recommend
This hotel is convenient for the airport but I'm surprised it's allowed to call itself a Sofitel, the rooms look like they haven't been updated since the 1980s and I've seen better bathrooms in a travelodge. Still waiting to receive my fast check out invoice...
Location is right next to the north terminal so ideal for early flights. The hotel has all you need, comfortable and quiet rooms and three restaurants.
It's rubbish. They pump perfumed air out in the public areas. The smell is nauseating and unbearable. I was still coughing an hour later. Don't go there.
Overnight stay before a flight. Very comfortable room and great dinner. A good start to our holiday.
check in quick / room clean and spacious and parking facilities
Friendly people. The restaurant was cozy with Christmas Eve.
We always stay at the Sofitel before we go away as it makes the start of our holiday , we park there for all the stay and eat there too so it's all in all a good package to have .
I HAVE STAYED AT AT THE SOFITEL GATWICK QUITE A FEW TIMES AND LIKE A CERTAIN EXTERIOR ROOM
WHICH IS USUALLY KEPT FOR ME. I DO ASK FOR THIS ROOM AT TIME OF BOOKING. THIS IS USUALLY NOTED ON THE COMPUTER AS IS MY CARD NUMBER. THE STAFF USUALLY ASK IF I WOULD LIKE THE
RESTAURANT RESERVED WHICH I AM ALWAYS PLEASED ABOUT. I HAVE ALWAYS BEEN VERY HAPPY AT THE SOFITEL AS THE ROOMS ARE COMFORTABLE AND CLEAN AND THE BEDS SUPERB. THE STAFF ARE FRIENDLY AND HELPFULL AT RECEPTION AND THE RESTAURANT. I AM ALWAYS HAPPY TO RECOMEND THE SOFITEL TO PEOPLE.
Beautiful hotel. Wonderful service from staff! Lovely start to our holiday!
Nice room with view over airport. Dinner in cafe was good. Only problem was that one (of the two) lifts was unserviceable causing delays.
We were lucky at checking because there was only one person ahead of us. Later there was a huge queue and even to get a lift was a problem. Breakfast was basic and we were not offered any more coffee after the first cup. It is next to the terminal so that was good. Disappointing overall.
Ok, nice Espa products in the bathroom and comfortable beds. Not great (slow) service for breakfast so just go into the terminal instead.
Covered walkway from terminal, lovely and polished look, choice of restaurants ( very limited if vegetarian) if you are looking for a decent night's sleep pre flight, in a dark room with a bed that doesn't feel like a lumpy water bed then definitely book in the premier inn next door.
Reservation and check in worked smoothly. (Lucky no big queue at time we arrived) Wait for lift as one of the two initially used out of order.
Room fine for over night pre flight stay.
Relaxing ambience in the bar area
Urban cafe dinner service - slow to take order had to remind staff x 3
Check out very easy.
Location for Gatwick on airport big plus for early morning flight
Lovely hotel. Personal intuitive customer service. Modern decor. Great rooms. Stylish. Easy on the eye. Affordable!!
Very good hotel, just in front of the airport. Comfortable room, great experience in the lobby. However, the elevators and the breakfast waiting line were painfully slow.
Great Hotel as always but each ice machine on each floor was broken or absent.
Extremely efficient staff. Unexpectedly quiet and spotlessly clean room
Fantastic, great accommodation and the staff were amazing, very friendly and attentive. Urban cafe resteraunt food was lovely. Great location at Gatwick airport. Would definately recommend
Ticked every box for us. Location; Cleanliness; Helpful Staff; Good food What more could you ask for before or after your flight.
great hotel, front staff great , house keeping and room service great, you sirs have a winning staff.
The hotel rooms and the staff were very good, however the bars and restaurants attached were too expensive and im not sure they were very good value for money. Overall, i would probably stay again but if other places were available i would likely pick those first because of these extra costs.
Room was clean (bath was sparkling and inviting for a bath!) and appreciated use of the fridge. Very comfortable bed and pillows. Food excellent and due to food allergies the chef could not have been more accommodating.
Best hotel at North terminal but annoying to have to book meet and greet parking and hotel stay with Tui as your telephone staff could not offer valet parking...... sadly also cheaper for meet and greet hotel & parking through Tui website than your park yourself options.... did try to give you the direct business but sadly you couldnt offer the services despite others allowing us to book them with you
Killed a few hours waiting for a flight, nice and calm compared to the airport
Hotel conveniently located across from Gatwick North Terminal. However the size and level of equipment of the rooms does not justify the price charged, including in the airport area. We regret a bathroom veillotte and passably equipped.
Lovely place would recommend weathespoons for breakfast nice area good wifi
A relaxing start to our holiday.
Excellent reception, spacious rooms and all necessary mod cons, a stone's throw from departure lounges.
Great location, attentive staff, clean and tidy. I do wish they would put sockets by the bed though!
The breakfast is amazing, lots of choice and well cooked.
fine, it served a purpose as we had an early morning flight
This was our first time at the hotel.
We had a superior room which allowed us 10% discount for drinks and food (as advised at reception)
When our card was presented at the bar, this was not deducted from our bill and we had to ask twice.
Also, in the Thai restaurant we were overcharged for drinks, and no 10% discount taken off our bill, the bill had to be presented 3 times before it was correct!
We only had 1 dressing gown in the room and had to request another.
We noted later in the evening, when putting this on, it had dirty marks on it.
We have stayed here five or six times for one night only before going on holiday. The rooms are comfortable and clean, the staff are always friendly and helpful. We are vegetarian and the food is enjoyable, we always enjoy our stay here that's why we keep going back highly recommend this hotel.
Great hotel, very clean, great staff. Super helpful reception, very careful to details, a pleasure to talk to. One of the best hotel experiences I've ever had with hotels. Definitely 5 out of 5.
We were only staying overnight before leaving for Barcelona very early the next morning. We also had arranged to leave our car with the hotel during our trip. We had an enjoyable meal in one of th restaurants before an early night. Our Wake up call was puctual and we left the hotel at 04:30 am.
Everthing went according to plan, including the collection of our vehicle when we returned. The hote was exceptionally clean and well organised despite obviously having a continuous flow of guest, most only short stay.
Great food at the restaurant and room was very comfortable. Air con unit was a tad loud but that's the only complaint.
