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family Waite

3 years ago

This was our first time at the hotel.

This was our first time at the hotel.
We had a superior room which allowed us 10% discount for drinks and food (as advised at reception)
When our card was presented at the bar, this was not deducted from our bill and we had to ask twice.
Also, in the Thai restaurant we were overcharged for drinks, and no 10% discount taken off our bill, the bill had to be presented 3 times before it was correct!
We only had 1 dressing gown in the room and had to request another.
We noted later in the evening, when putting this on, it had dirty marks on it.

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