Lariche Community Review

A lot of these places I see from a business to business standpoint. five star customer service the only problem is they're tight parking lot.

My husband and I were on our way back to the Detroit area; coming back from a family funeral in Tennessee, on Sunday July 1. Our check engine light came on in Cincinnati but we were able to make it to a rest area near Findlay when our car wouldn't go any further. We got in touch with On-Star and arranged to be towed, by Dick's Towing, to LaRiche Chevrolet Cadillac. We left our key in the overnight slot and hoped for the best. Alex, our service advisor, got in touch with us before 7:30 on Monday July 3. They prioritized our repair (variable timing valve solenoids) and finished the work before 9:30. Amazing service! My husband and I would recommend the dealership highly!

1. Super friendly
2. Had just the right car for me
3. Offered significantly more for my trade in than Kia
Great job guys!!

Chad the service manager went out of his way to make sure my wife and I were pleased with the warranty work on our 2019 Chevy Blazer. Also the rental was perfect. It met my wife's high standards! A big thank you to Tom Wood for his help!

We had such an awesome experience with LaRiche and especially Jennie! She helped us find exactly what we were looking for and was so kind and considerate and worked around our busy schedule. Everyone at LaRiche was super friendly and helpful!

Todd Steen worked very hard for us to find the truck we were looking for. Great job Todd!

Nice experience as always, just wish I would've received a better answer/solution for the rattling noise I have in my front right area of my vehicle

Dealer was willing to negotiate.. I needed a budget stuck to and we came pretty close.

My husband was in Ohio working and was targeted by thieves. They broke out his window in his truck and stole his work tools. Not tools that his employers owned, his tools that he uses to feed our family. Kelly in Body shop and Alex in service went above and beyond to turn his week around. They fixed his truck and and restored his faith in humanity again. It was a horrible week for our family and will take us awhile to absorb the impact but their kindness went a long way towards making us feel safe again.

Was good my car going to get work on so can't wait to get my car back

Good experience at LaRiche Chevrolet. Wonderful service.

I arrived a bit early and was greeted warmly and quickly. I needed an oil change and tire rotation and it was completed in a timely manner. The service department here is attentive and great!

***STAY AWAY & DON'T USE*** My vehicle was damaged in an accident. The "at fault party's" insurance adjuster called me and mentioned that La Riche Chevrolet was a "preferred body shop & service center." So, I agreed to take my vehicle there to have it repaired. I left my vehicle with La Riche's body shop & service center. I eventually received a call from a male from the body shop. He told me what was damaged and need repaired. I told him that the windshield wiper fluid reservoir was knocked completely out of the vehicle. He laughed and said, "I didn't even notice it. I will have to go back an add that on." My car was eventually repaired. When I picked it up, they told me that my left rear tire had a bulge, there was some tread missing and there was some unrelated damage to the right front that would need repaired. I bought tires elsewhere, but I made the mistake of taking it back to La Riche. When the vehicle was picked up, it was parked in the parking lot on the south side of body shop & service center. The front was parked facing away. The vehicle was driven straight home from La Riche and parked. As I was walking away from the car, I looked back and noticed a medium sized hole in my brand new front bumper. That hole was not in the bumper when it was left my car in La Riche's custody and care. I called Kelly, who I had been dealing with about the damage to the front bumper. I was told everytime that she was not in the office and she was away from her desk. I left messages, but she never returned my calls. One time, somebody must have asked who was calling for Kelly, because I heard the male who answered the phone say, "It's a 740 number." I was going to give up, but decided to send an email to La Riche. I received a response from a Mr. Baker on 03/09/16. Mr. Baker said he would look into and get back to me. I still have NOT heard from him and that was a few days ago. DO NOT USE FOR REPAIRS!

This is our first purchase from LaRiche but it will NOT be our last!

Always a great experience when purchasing a vehicle at LaRiche Chevy. Stop in and ask for Pat Faeth, he will take good care of you.

Very good. People were excellent, coffee was great. Todd was really great. If you are looking for a new Chevy ask for Todd !!!

Brett, salesman was extremely knowledgeable and friendly. Loved dealing with him

had to cancel original appointment but stopped in by chance to see if I could get it and they accommodated me. great service

Only fixed 1/2 the problem. The problem is very obvious and they keep saying it needs out of our pocket services like tire balance $45 which we knew wouldn't help but we did anyways. Now saying we need new tires. Call GM who also says now if it us they will pay for them because it is most likely not our problem and to take to different dealer!!!!

Jakob was very professional and worked quickly to get me the best deal.

Great experience buying my car. Sales gal, Jennie Reinhard was wonderful. I've never had someone as thorough explaining all the workings of a car and so extremely helpful in getting everything synced and set up. Highly recommend her and this dealership

I order parts for my car with a recall they said they would call but never did. Part of the deal when we bought the car was fix the paint on it. 6 years later they still have not done it and we have confronted them many time about it and they said they never agreed.

Jennie was professional, courteous, and a pleasure to work with. She was always available to answer a question during my purchase experience. She saw the entire transaction from start to finish and I appreciated that. Best of all, Jennie thanked me several times for purchasing my new Traverse with her and always had a smile on her face!

Used car department is about as dishonest as they come. I bought a BMW from them. Jerry claimed more than once how he wasn't clear on all of the options because he didn't know BMW's very well, but said if I found anything wrong they would take care of it. I contacted them two weeks later because I found two options not working and a door needed alignment. They said they would have BMW in Toledo fix the items. I get the car back 2 weeks later and find out from Yark BMW that only one issue was fixed (faulty parking assist camera) because LaRiche refused to fix the other problem (COM box outdated and SOS features not working). Then I find that they didn't even pay for what was fixed but used the warranty I had purchased for the car. I also found out that the brakes were below BMW standards, but LaRiche refused to take care of this as well. I'm sure it's because these two issues are not covered under the warranty I paid for and LaRiche wasn't going to pay for it.

Bought a SUV and full size truck from Pat. Have nothing but great things to say about LaRiche

Highly recommend LaRiche Chevrolet Cadillac. I have never been to a dealership that is so welcoming. Scotty and Brit were so helpful to get me and my car back on the road. Several staff members even walked by the waiting area and greeted the customers. Trust me when I say you don't get this kind of service in many places. Wish I lived here so they could be my dealership of choice. Great job to all the staff!

We had stopped at the lot for new cars and it was slightly raining. We had stopped
over the weekend and drove through on Sunday afternoon to get an idea plus had
been looking at the web site. Hunter Dillinger came out and saw us looking at the
cars and asked if he could help us. We told him we wanted to test drive the red
car. He answered our questions after test driving. Very professional customer
service. Also we were able to pick up the car later in the day after signing
all the paperwork. Hunter went over several other things before we left
later in the afternoon. (pointed out several other features) One of the main
reasons to go back to this dealership is the service. I had an Impala before
this purchase and the service availability to have it look over and checked
for the miles drove. Even meet the young woman was is in the service
dept. Casey. Overall, I had an excellent experience in obtaining this
vehicle and the sales person stated if you have any questions or concerns
please give me a call.

they were polite and quick will be using their services from now on !

It was great! Jenni was great and explained all the features and options expertly! We were lucky while testing a Malibu they brought up a 2018 Equinox to display in the front row. Being black it caught my eye and we asked to drive it. Bingo!!

I used to be extremely happy with lariche. I've bought used cars and a new pickup from them. Always left happy. Now the service... It used to be great, now I can't even get a call returned for 2 mud flaps, oil change, fuel filter, air filter, and a driver's side mirror. I've called and left a voicemail and called again to leave my number so they could get right back... first call was September 23rd at 859a, second call was September 25th at 1248p. I'm done waiting, you're service department lost a loyal customer since 2011.

I found this dealership while I had a problem driving out of town and I feel they went way out of their way to accommodate my needs and take care of my vehicle. I live about 130 miles away from here but I would make the drive if at all possible just to come back to be treated as well as I have been by this dealership.

Staff is always helpful and nice. Everyone makes it a good experience every time I come in to get the equinox serviced.

The salesman were not pushy and were more concerned about getting us the vehicle we wanted with the payments where we wanted than selling us the most expensive or most over stocked vehicle on the lot.

I recently purchased a 2013 Chverolet Cruze which my family, especially my daughter, loves. The salesperson was very helpful in the selection of this vehicle and took extra time to make us the best deal she could and to explain the great features of this car, Everyone at this dealrship was very friendly making us feel like we were new members of an extended family. It was a great experience.

I plan to look up Jennie at LaRiche Chevrolet for our next vehicle purchase.

The people at LaRiche are great. Our sales person Brett Frakes went all out to make this deal happen!

LaRiche Chevrolet Cadillac is great place to do business. The service department and body shop are top notch as well. I have bought six cars from Todd S. so far, and will certainly come back when it's time for number seven.

They are super fast and they always wash my car after an oil change. The employees are all friendly and helpful.

My husband and I just bought a 2019 Blazer and I absolutely love it. Pat was very helpful throughout the whole process. You should go see him for your next vehicle purchase!!

Every one of my experiences at LaRiche Chevrolet has been enjoyable - from the two lease transactions I have conducted to the service and cleaning/detail appointments. This is a very high-class, professional, customer service operation - with a great product line! (The following is the first review I posted - after I leased my first car with them): I leased a new car...and I acquired confidence. I am confident that the team at LaRiche Chevrolet will be there for me every day - and every mile - of my lease. From the moment I walked through the door for the first time, I knew this was where I would be making my new car purchase. Every single member of that team - from the service department personnel and the administrative staff, to the sales department and finance manager - appeared to be happy that I was in the building. Jennie was especially helpful - extremely friendly, professional, and knowledgeable. This is a world-class dealership, selling a world-class product, and providing world-class customer service. This will definitely not be the last purchase I make at LaRiche Chevrolet!

I told them my problem. They said bring it in .I did. They found the problem. Ordered the part. Put it in. Made shure it was ok. Called me. So far so good. Thanks alot there was no hassle. I like it that way.
Ken Kirtland

Top Notch! From the services provided all the way though the financing, for me there's no other place to shop.

Very disappointed. I rescheduled my service so they could do more than just an oil change. They told me everything would be taken care of. My appointment was at 130pm. I got a call at 540pm saying just my oil change was done and i had to schedule yet another appointment to take care of three other things i asked to be taken care of when rescheduling my original appointment. .. very poor customer service.

Clyde Geiser was such a huge help during our process of buying out our lease, he worked so hard to make everything just right for us..I strongly recommend this dealer & Clyde

Very friendly! Went out of their way to accommodate my last minute schedule change. Answered all of my questions with smiles & ease.

Jennie Reinhard is TOP SALES in our book!! She is GREAT!! The very Best!! Go see Jennie no one else but her!!

I highly recommend LaRiche Cadillac for you automotive needs. The have attended to each question from start to finish in the purchase of my vehicle and also have graciously dealt with me since and followed up on their promises.

A problem (would not start) with my 2014 Corvette ( that turned put to be a loose connection after I installed a new Delco 42 month battery) was handled quickly and efficiently within one day with a very minimum charge. An oil change ( I supplied the Mobil 1 5-30 and correct GM filter) for the Corvette was also accomplished during the one day while the Corvette was at LaRiche. I was very impressed with the understanding, communication, degree of knowledge and prompt effective repair by the technician and Service Manager. Thank you, dt

On the road with a company car - overdue for oil change, called from road & they fit me in immediately. Great customer focus! Thanks guys.

Very professional & took the time to explain the truck to me because I was a first time Duramax owner.

Immediate welcome - no pressuring - informative session

had repairs done to the power steering of my car. I was given shuttle transport while the car was worked upon. LaRiche worked with GM to get the company to pay for most of the repair.

I spoke with Chad today in regards to being part of the LaRiche family as a service technician and it went great I look forward to being a huge asset to LaRiche and taking care of the amazing people who choose LaRiche for all their vehicle needs.

Lariche Chevrolet-Cadillac

Sep 19, 2020



I brought a 2019 Ford Taurus Limited from scott I love it i drove from Buffalo was super tired but once I got behind the wheels I dont wanna tell you how fast I drove back home

1st time back in a long time. Much better than before. I will see if the trend continues.

Completely Satisfied My Sales Lady Was Very Knowledgeable!!

Thought that it was great they were opened on a Saturday when I bought my used car from the dealership, but after reading the terms of the financing they got for me (my credit score is 811) which included a high interest rate, I was disappointed. So much to the great "deal" - they will make their money from you for certain - I am sure they must have gotten a nice kickback for the bogus loan they gave me. I wasn't initially too concerned about the high interest rate, because I was planning on paying the car off sooner, but now - over a year later, I find out there is a prepayment penalty in the fine print! Watch out for this sneaky practice!

Stopped in for an oil change and cursory inspection. Always friendly and clean. Wait is a little long at about an hour, but was satisfied in the end.

David Hammer is the nicest salesman I ever meant!! They cleaned our car seats for nothing!! We have a Kia!! How courteous!!

Fast, efficient, friendly service, great on all counts!

Lariche Chevrolet-cadillac is a wonderful dealership. From my purchase in 2013 to the continued service. The service department is wonderful - from the people like Alex Bibler to the shop personnel, especially the shop foreman, Bill. They do a FANTASTIC job on my truck and keeping me informed and satisfied. I cannot say enough good about them. Definitely where i will buy again.

This is by far the best purchase I have ever made. After conversing with Jim, I made the 3.5-hour drive out to see the certified Silverado. This dealership is outstanding, Jim O Donnell in sales is unbelievable and the F & I manager Lois Risner is the best I ve ever seen thanks again I will definitely recommend my friends.

A month later, it was determined that one of the tires had a flat spot. I had taken my Silverado to another GM dealer (closer to home who replaced the tire and force balanced it for free)

The next morning I reached out to Jim, AMAZING! He responded right away that he would talk with the owner and get back to me. Within the hour he noted a check was on the way to reimburse me for this inconvenience. Sure it was only $200 to a company BUT the fact that they compensated me is truly outstanding.

I have shared my experiences with friends and family and will make the 3.5 hour drive the next time I am in the market!

First class people, first-class organization. They gained a customer for life!

I want to take a moment to clarify why you are seeing so many responses from me recently. . We just relocated back to this area and our lease was coming to an end. I was super impressed (Brett) with the way things went with this transaction. That when I saw our car at delivery a 2020 Malibu.
I scheduled my 2020 Silverado for detailing when this was completed I wanted to drive it back to the dealership I got it from to show them what a vehicle should look like when it's being delivered to the customer. Then I scheduled my first oil change and tire rotation to be completed again a great experience. Although after getting it back home I notice a squeaky noise that I hadn't noticed previously while checking it out there was a small mishap where one of my running board got damaged during the test drive. Once again I praise everyone for how this got handled the damage was not noticeable from our view point and very easily could have been ignored and I would have never noticed but instead a new running board was ordered and installed, I am super impressed by the level of integrity.And if all that wasn't enough my wife got ran into a curb and slit her tire on her brand new car and again we were treated very well and promptly to get her car safely back on the road . I can honestly say if all my experiences continue to be handled this professionally and promptly you and everyone I come in touch with will know what a great place Lariche Chevrolet is to buy and service your vehicles at. I might get a few names wrong but I would really like to Thank Brett (sales) Bettsie (detailing) Trish and Chris in (service) and the young lady at the rewards desk that helped us to redeem a new rearview mirror for my wife's car so she could have her garage door openers on it.I believe you have accomplished making a customer for life. A huge Thank you and Happy Holidays to all

Jennie is an awesome sales ladie she always helps me find what im looking for.

Well got a flat tire in front of there left note on windsheild in a handicap parking will pick up in moring so ill let ya know later tomarrow

Friendly. Knowledgeable. Willing to negotiate and help me find what I'm looking for within my price range. Kept me informed and up-to-date. Highly recommend!

We had a great experience at Lariche with Mason our salesman. He took great care of us and we were happy with his professionalism! He took the time to answer all our questions.

I've been having issues with the speakers in my 2013 Traverse. I asked the Lariche Service dept to diagnose the issue. They called me back and told me they needed to take the entire headliner out because of a module. I had done my own research and told the service manager there was no module up there. They insisted they needed to drop the headliner for almost $600 dollars so I told them not to do anything. I took it to another dealer who diagnosed the issue and corrected it for $200 without having to work on any 'module' in the headliner. Lariche has lost a customer for good.

Very good people are nice. Wait time was a little longer than what i was told but they were short some people so it wasnt to bad.

I highly recommend going to LaRiche Chevrolet to see Brett Frakes! You will hands down get the best customer service and it doesn't stop after the sale is made. Brett cares about his customers and puts their needs above his own.

Always helpful and want to make sure you get what you need.

Excellent service and a great group of people. Keep up the good work...................Love the new Equinox

Awesome sales people, I went in telling them what I wanted and for what price. After a few min the salesman came back and it was exactly what I wanted and then some. Thank You for getting me in my new car!!!

They are very friendly and helpful to try to get into the vehicle that you're looking for

Check engine light on. Brought in, quickly out with rental car. Great and speedy service experience!

Always happy when leaving. They tells us what service's are coming up so we have a idea of what needs done