Lake Austin Spa Resort Reviews

I ve always had amazing experiences at this top-rated resort. The staff is friendly, tidy & everything runs well managed. I like the recent changes in decor, as well as the safety policies surrounding covid.
Spa services & therapists are on point and very experienced in techniques. They also offer a wide array of professional & boutique products in their shop.
The grounds are lovely and well kept, with a variety of quiet spaces to curl up and read a book or focus on self care.
The classes offered are a lovely touch & there s freedom to guest itineraries to join in as many or little activities as you d like. From fitness to creative arts, there s much to explore. Plus if you don t prefer group settings, all classes and hikes can be taken privately.
The lake activities were a hit each time with wine cruises, paddleboarding, kayaking, pedalboards & tubing. Don t forget your swim suit!
The food is incredible, organic, fresh, and often homegrown in the garden. The chef demonstrations are my absolute favorite and they can accommodate any allergy safely.

I stayed there one weekend and I will definitely not go back. I reserved a room with a jacuzzi and pre booked 2 massages for me and my friend in the spa. When I got there there was nobody outside. We had to carry all our luggage to the front desk and once checked in to the room. The room was tiny. My friend and I then headed to the spa. When we got there the lady at the front told us we didn't have a reservation and all massages were completely booked. I told her I had pre booked again of time and she insisted I was not in her list. She didn't even apologize and just told me she could book me for the next day, and they only had 1 spot. I asked to talk to the manager and when I explained the situation she also didn't even have the courtesy to apologize and told me the best they could do was give me a 25 dollar gift card for the next time I came to the Spa...really like I would even go back there. We had a terrible experience and regret every dollar I had to pay for that place. Please don't go there.

Just the relaxing escape I needed. You dont have to worry about a thing. Food is good. Classes are great. Really the only thing I would change was the pillows! They were just too big for my taste.

My wife and I spent an extended weekend here. We had a great time, nice and relaxing. The food was really good, but the plates were small. We learned to order multiple dishes per meal. If you want a cheese burger and fries this is not the place for you. All meals were healthy. We enjoyed lots of different activities on the lake, in the pool and we hiked the local trails. The staff was friendly and accommodating.

Such a frustrating experience at Lake Austin Spa. I went to have my hair colored via a balayage technique by Carla. Prior to scheduling the appointment I sat down with her & had a detailed consultation to show her exactly the look that I wanted & to confirm that she felt confident that she could do the precise technique - she confirmed that she could. I further asked the ladies at the front desk if they had ever seen Carla's balayage & they said that she had done several of the girls who worked there and that she did a wonderful job. Having done my due diligence, I felt comfortable setting up the appointment. Needless to say, she did not do anything close to the inspiration photo & my color looked like someone from supercuts had botched my hair - meanwhile this disaster cost me $356.70. I immediately spoke to her about seeing if she could fix it because I was so disappointed - she said that she could have me come back & she could try to fix it. Don't get me wrong, she is a sweetheart & if I had just needed a single process color, i probably would have been fine. However, upon further inspection of my hair when I got home I realized that her technique was amateurish - she even had "spots" in my hair where she left a spot of blonde in the middle of a brown low-light. She said that this "calco" effect would wash out in a few washes, but as anyone would know it did not. The next day I went in person to speak to the manager Kathrin & another spa associate with an English accent & showed them my hair. They both agreed that it was poorly done & they agreed that it wasn't worth my time coming back to have Carla fix it because she simply doesn't have the skillset required to do it properly. Kathrin said that she would speak to the owners & get back to me. 1.5 weeks later after several phone message that were never returned - I finally got a hold of her in her office. She said that she had left me a message - which she did NOT. She said that the owner agreed to reimburse 1/2 my money & that i should see it on my credit card (I NEVER did). I asked her to speak to the owner again because 1/2 was not sufficient because not only did I not get what I paid for - I then needed to pay even more to another salon to do an expensive color correction. She said that she would speak to the owner once again. Nevertheless, I had not heard from her since (it's been another week), even though I have left her & the other manager Janelle several messages asking about the status of the refund. I had to start a dispute via my credit card company to see if I could get a resolution at this point. All in all - I'm shocked at the poor quality of service & the even worse customer service. For such a notable resort, I would expect an impeccable experience. You can see from the photos what I asked for & what I received - you can even see the "calico banding" - Thank goodness I now have gone to another salon who fixed it - but now I'm out of pocket over $650 from this & the color correction.

Great landscaping and feel. Service was terrible. Men's locker room wasn't serviced from 10am - 3pm when I left. Service at restaurant was just as bad.

Guess where they had plenty of people? The front desk, to take your $.

They asked me about my visit and I shared with them. Guess what happened? Nothing, here is your receipt, hope to see you soon.

Had heard so much about this place and finally made reservations. Initial check in was challenging as information was a little unclear (whether we needed to let the valet park, luggage assistance, etc). Had difficulties in getting a dinner reservation as initially nothing was available until late in the evening yet upon asking someone else we got a reservation as a good time. Massage at the spa was decent. But the room was well below average. There was black mold in the shower (not cool) and the lamp next to the bed fell apart. The next day breakfast was delivered to the room (per the resort s recommendation due to safety ) but it was incomplete and did not include cutlery, necessitating a walk to the front desk in the rain. Considering the price point (over $1500 per night including taxes and fees ) we decided to cut the trip short. We had enough issues with the room and general subpar service for such a renowned resort.

Others have had better experiences. Ours was simply not worth it and unfortunately we will not give them another chance. There are too many better places to visit.

Not recommended.

Thank God for this place it renewed my belief in spas and therapists. Sent my gf here for a massage and facial and she was so impressed and said it was truly the best experience she had ever had. The facility was clean and service was amazing when I dropped her off they made me feel like I was there for a treatment too. These are pure professionals and know what they are doing to keep people coming back.

The staff here are great at what they do . People here are so friendly and helpful to make sure that you have everything you need .

5 stars for location, cuisine, activities, friendly helpful staff, comfortable rooms, amenities galore!

When I googled top spas Lake Austin Resort Spa was there so I figured I d try it. It turned out to be very disappointing. I won t go again.

Things started out well. The front desk representative greeted me at my car door and upon request upgraded my room to one with a view of the lake. The room was spacious and beautiful, and it had a nice soaking tub with the Resort Spa's signature bath and body products. I was only there two days so wanted to make the most of my limited time. I was in town on business and decided to give myself a birthday treat.

I went to the dining room and noticed there were flies dining with us. I attended a yoga class. Upon arriving I asked the instructor where to place my slippers. She indicated outside the room. About one minute later, a White woman arrived and asked the same question. The instructor told her to place her slippers inside the room. Very small, subtle but disparate treatment that left me wondering. The yoga class was very enjoyable outside of that incident and the yoga mats smelling of feet. Next I took the meditation class. I had already been there for yoga so my mat and props were already set up. There were two other students (both White) the teacher was helping get set up. After she was done assisting them set up, she offered them eye pillows. I wasn t offered one so I got it myself. Small, subtle but disparate treatment. And these incidents could have nothing to do with my being the only person on color present (except for the workers) but I wasn t certain.

Then I went to dinner. I was the first to arrive and after placing my order a thunderstorm started and caused the power to go out. The waitress briefed first the other diners who had arrived after me. I was briefed last even though I was first to arrive. I mentioned this to the server who was apologetic. I hated to even mention it knowing they were stressed trying to serve dinner with no power but if I didn t mention it, she would remain unaware of her behavior.

The next morning, I ordered room service and halfway through my meal noticed an insect on my plate. I had had difficulty sleeping the previous night because I kept hearing a mosquito in my ear. Maybe if it d gotten proper rest, the bettle in my plate wouldn t have upset me so much. When I called room service, they offered to bring me another plate but I d lost my appetite. Lunch came and I asked for a to go box and some half and half for my tea. I planned to take my lunch with me. I never received these items so went to the building where we dined to get them myself. I did share my experience with one of the staff members. He listened attentively and extended my checkout through the evening so I could enjoy classes and such without worrying about removing my bags or checking out. That was nice and I appreciated it but it didn t fix the experience I had. Needless to say, I shared all of this on the survey. The General Manager responded letting me know she was "devastated" to hear my stay was less than perfect. She offered me a one night complimentary stay that would complement another future visit. She evidently didn't recognize or appreciate my concerns.

I just received a special offer via mail in recognition of Lake Austin Spa Resort again being recognized amongst Conde Nast Traveler 2019 Readers' Choice Awards. I decided to submit my review so potential visitors are aware of my experience. I hope other guests don't experience what I did. Having lived in Phoenix for years, I am a spa girl. To have had such an experience at a top rated spa is disappointing and I think the accolades are less than accurate.

First time visiting and will be coming back. This is the best way to go on a much needed poolside vacation with all-included bells and whistles without having to travel or leave the kids too long!

Stunning spa with a beautiful location on the river.

I went with three other friends and we had the best time. All the classes and Spa treatments were amazing. The one thing that was out of this world was the food. The two people that stood out for us was Ray and LaMar who waited on us and took care of us through out our stay. We loved them!

Updated: Jen and staff went above and beyond to ensure our visit was relaxing, enjoyable, and memorable -- awesome place, awesome folks! =)))

Pork is a place with a lot of fresh nature on the river bank very relaxed

It was all and even more than my friend and I expected. The spa, food, cruise, water sports and hiking were all incredible. The staff was so friendly and accommodating. We especially loved meeting the interns from all over the world. We re definitely planning to come back.

Have been a couple times! There are places all over the grounds to stop, relax, and enjoy (my favorite area is the hammock by the lake). The heated pool in the barn is lovely when it is cooler outside. The main pool has a hot tub and lots of space for laying out in the sun. The room you wait in before your treatment is relaxing and stays quiet. The lunch menu is delicious and light, so you don't feel stuffed after. The people who work there are fantastic and I will absolutely be back.

Very over priced and the lack of diversity of color (besides workers)there isn't pleasing.. respectfully nice garden manager. Atmosphere felt as if at another wealthy class only country club

*** QUICK UPDATE. The managers at Lake Austin Spa jumped in and handled this the right way and allowed us to reschedule. Exactly what I would have hoped for from a 5-star Spa. Thank you! ***