When I googled top spas Lake Austin Resort Spa was...

When I googled top spas Lake Austin Resort Spa was there so I figured I d try it. It turned out to be very disappointing. I won t go again.

Things started out well. The front desk representative greeted me at my car door and upon request upgraded my room to one with a view of the lake. The room was spacious and beautiful, and it had a nice soaking tub with the Resort Spa's signature bath and body products. I was only there two days so wanted to make the most of my limited time. I was in town on business and decided to give myself a birthday treat.

I went to the dining room and noticed there were flies dining with us. I attended a yoga class. Upon arriving I asked the instructor where to place my slippers. She indicated outside the room. About one minute later, a White woman arrived and asked the same question. The instructor told her to place her slippers inside the room. Very small, subtle but disparate treatment that left me wondering. The yoga class was very enjoyable outside of that incident and the yoga mats smelling of feet. Next I took the meditation class. I had already been there for yoga so my mat and props were already set up. There were two other students (both White) the teacher was helping get set up. After she was done assisting them set up, she offered them eye pillows. I wasn t offered one so I got it myself. Small, subtle but disparate treatment. And these incidents could have nothing to do with my being the only person on color present (except for the workers) but I wasn t certain.

Then I went to dinner. I was the first to arrive and after placing my order a thunderstorm started and caused the power to go out. The waitress briefed first the other diners who had arrived after me. I was briefed last even though I was first to arrive. I mentioned this to the server who was apologetic. I hated to even mention it knowing they were stressed trying to serve dinner with no power but if I didn t mention it, she would remain unaware of her behavior.

The next morning, I ordered room service and halfway through my meal noticed an insect on my plate. I had had difficulty sleeping the previous night because I kept hearing a mosquito in my ear. Maybe if it d gotten proper rest, the bettle in my plate wouldn t have upset me so much. When I called room service, they offered to bring me another plate but I d lost my appetite. Lunch came and I asked for a to go box and some half and half for my tea. I planned to take my lunch with me. I never received these items so went to the building where we dined to get them myself. I did share my experience with one of the staff members. He listened attentively and extended my checkout through the evening so I could enjoy classes and such without worrying about removing my bags or checking out. That was nice and I appreciated it but it didn t fix the experience I had. Needless to say, I shared all of this on the survey. The General Manager responded letting me know she was "devastated" to hear my stay was less than perfect. She offered me a one night complimentary stay that would complement another future visit. She evidently didn't recognize or appreciate my concerns.

I just received a special offer via mail in recognition of Lake Austin Spa Resort again being recognized amongst Conde Nast Traveler 2019 Readers' Choice Awards. I decided to submit my review so potential visitors are aware of my experience. I hope other guests don't experience what I did. Having lived in Phoenix for years, I am a spa girl. To have had such an experience at a top rated spa is disappointing and I think the accolades are less than accurate.