Such a frustrating experience at Lake Austin Spa. ...

Such a frustrating experience at Lake Austin Spa. I went to have my hair colored via a balayage technique by Carla. Prior to scheduling the appointment I sat down with her & had a detailed consultation to show her exactly the look that I wanted & to confirm that she felt confident that she could do the precise technique - she confirmed that she could. I further asked the ladies at the front desk if they had ever seen Carla's balayage & they said that she had done several of the girls who worked there and that she did a wonderful job. Having done my due diligence, I felt comfortable setting up the appointment. Needless to say, she did not do anything close to the inspiration photo & my color looked like someone from supercuts had botched my hair - meanwhile this disaster cost me $356.70. I immediately spoke to her about seeing if she could fix it because I was so disappointed - she said that she could have me come back & she could try to fix it. Don't get me wrong, she is a sweetheart & if I had just needed a single process color, i probably would have been fine. However, upon further inspection of my hair when I got home I realized that her technique was amateurish - she even had "spots" in my hair where she left a spot of blonde in the middle of a brown low-light. She said that this "calco" effect would wash out in a few washes, but as anyone would know it did not. The next day I went in person to speak to the manager Kathrin & another spa associate with an English accent & showed them my hair. They both agreed that it was poorly done & they agreed that it wasn't worth my time coming back to have Carla fix it because she simply doesn't have the skillset required to do it properly. Kathrin said that she would speak to the owners & get back to me. 1.5 weeks later after several phone message that were never returned - I finally got a hold of her in her office. She said that she had left me a message - which she did NOT. She said that the owner agreed to reimburse 1/2 my money & that i should see it on my credit card (I NEVER did). I asked her to speak to the owner again because 1/2 was not sufficient because not only did I not get what I paid for - I then needed to pay even more to another salon to do an expensive color correction. She said that she would speak to the owner once again. Nevertheless, I had not heard from her since (it's been another week), even though I have left her & the other manager Janelle several messages asking about the status of the refund. I had to start a dispute via my credit card company to see if I could get a resolution at this point. All in all - I'm shocked at the poor quality of service & the even worse customer service. For such a notable resort, I would expect an impeccable experience. You can see from the photos what I asked for & what I received - you can even see the "calico banding" - Thank goodness I now have gone to another salon who fixed it - but now I'm out of pocket over $650 from this & the color correction.