We had by far the best car buying experience we have ever experienced in our 70-plus years. I can't say enough about how well Angela treated us. They were more than fair in their offer for our trade in; the net cost of the car was significantly lower than other dealers we visited.
I had the pleasure of working with Mark Olegario with Kuni during my most recent Lexus purchase. This was one of the easiest and most enjoyable vehicle purchasing experiences I have ever had. I was given all of the facts on the vehicle and services available up front, truly a no pressure experience.
I highly recommend Kuni Lexus if you are looking for a new or pre-owned Lexus - make sure and ask for Mark, you won't be disappointed!
1 is the least I can give. I sincerely advise people to be careful with the sales department. Though I purchased a car from them, I am not happy with the way deal ended. They played my mind by quoting a lesser monthly payment before signing and a higher price after signing. All they said is a "SORRY" for mistake on their part. I honestly feel this is very unprofessional. Forget about the promises they make, they won't even talk about it when you buy the car. All they want is to sell their car and not even think about customer satisfaction.
Coming to the service department, nothing great to say. I am supposed to receive a call to schedule my window tinting from past 3 weeks but no call yet. I never received a call to enquire about my experience with new car. LexusPlus is a program designed for dealer's advantage and to fool people. Be careful guys!
Andrew, is bar none the best. Personable and exceptional when it comes to details and explaining the process for us. He was incredibly patient and so helpful! I truly wish I could leave more than a five star review!
Top notch service even if something goes wrong they make it right.
Recently bought a used ES300 from Kuni. The staff was extremely helpful in fixing any kind of problem that the car had before taking it home. The building and location itself are beautiful and it is a pleasant place to wait if your car is being serviced. I would gladly come here again to shop for a Lexus or just to enjoy the facility. Thank you for your service, Kuni!
Seems understaffed. A simple maintenance took two day. Staff seems rushed to help the next person.
Love the car I bought but they sold me a vehicle with locking lug nuts and no key to get them off. Left me with a flat on the side of the road and no way to change my tire.
Kuni Lexus - please don't do this to anyone else, it cost me a lot of time and money.
We are very pleased. Our service tech, Josh, was excellant.
Great place. Very friendly for the entire car experience, from buying to service. The cars are new and used with many options even past Lexus, such as Toyota and even more. There are opportunities for test drives without hastle making the process much faster.
It took over an hour and 45 minutes to drop off a car and get a loaner. Could have lost my job over it if I had a less understanding manager. Worst service I have ever had with a dealership. And that is saying something because i've had nothing but awful service from Kuni who is supposed to be a Lexus Plus dealer where you are taken care of.
Kuni Lexus provides excellent service. It is extremely difficult at this hard time of corona-virus pandemic for many businesses to assure the safety of all customers and staff members. Kuni Lexus goes above and beyond to take care of our cars and also to make us feel welcomed. I especially want to express my appreciation to Kelly Kennedy, the service manager, who exceeded my expectations on how I was treated as a customer, when I had a few extra requests. I also want to express my appreciation to Shane Garcia, my technician for doing an excellent job servicing my car.
DO NOT TRUST. This company is posting spam prices on car apps and using bait and switch tactics. Spam artists are scam artists. BEWARE
Had a great experience at Kuni Lexus buying a pre-owned certified car. My sales person, Jon Alvarez, was knowledgeable and patient. He made the experience relaxed and enjoyable. My only complaint is that the paperwork took much too long to complete.
Your staff couldn t have done a better job during a pandemic. They handled all contact within the CDC guidelines and were very professional! Thank you for making my visit an experience I won t forget during these uncertain times.
Prices were high. I've since then bought about 6 Lexus elsewhere)
Fantastic dealership!! Have been their customer for many years. Always received great service. State-of-the-art dealership!
I just moved to Greenwood Village from Phoenix and have purchased most of the Lexus' I've owned at dealers down there. First off, I am younger, (30) and clearly not the normal Lexus Client in Greenwood Village apparently. Not one person even said hello as I walked into the Dealership.
I was looking at getting back into a Lexus ( just had to buy the 2011 535i and I was interested in trading that in) Preferably the new GX. Finally after walking around for about 15 minutes I approached the front desk to figure out why nobody has spoken to me. They sent someone out. I'm not interested in getting anyone fired so I won't name names on here.
I told him the situation and what I was looking for. Filled out the app online and went back and forth for about a day or so with details on my trade. Then communication just stopped completely with repeated emails to the salesperson.
I just couldn't understand why this was the case. He has just wasted about 4 hours of my time to not follow up?? What gives? Did you think I wasn't serious or something? Was my credit bad? I couldn't figure it out. I'm not buying a car at some mom and pop joint on Broadway where I would expect service like this. Maybe I was asking too much from a dealership that brags about their new enormous and fancy dealership. I guess I just assumed the service would match their new digs.
I then received a call from Don Wood @ Stevinson in Lakewood. I filled out the credit app. Pre approved in less than 5 mins with Toyota Financial. So that wasn't the hiccup at Kuni. I guess it was either a bad salesman or bad management or both.
Bought a new GX and taking delivery when it gets off the boat. The entire situation just frustrates me based on the fact that I live about a half mile from the dealership in Greenwood Village and that would have been very convenient.
Kuni just lost what would be a great customer. You better believe when my friends even mention they are looking at Lexus, I will tell them to stay away from Kuni and go talk to a dealer that actually gives a young professional the time of day. You don't get the fancy 80 Inch Flat Screens and the upstairs Espresso bar at Stevinson but you will get great service and people that actually seem to care.
Hopefully management sees this at Kuni and fixes it. And hopefully Google doesn't filter it.
Excellent communication as always.
Thanks
Kuni Lexus is the nicest and most helpful dealership I have ever dealt with. Any questions on the new equipment and how to work everything is done in a helpful and professional manner. From the moment I walked in the whole experience could not have been better. Love the new facility. It's very user friendly. Not only do they have a great dealership they have an exceptionally great product. Love my new NX 200T.
Brian was great and took lots of time to educate us and he worked with me to find the car I wanted. Then when the car and I were both ready, Brian had to be out and Mark ably stepped into work with me on the final steps to complete the lease. Great work all around.
My wife and I went in to look at a Lexus RX 350. She found one she liked and we made an offer. Our offer was rejected. We asked our sales person, Raymond, if there was any room to negotiate. He went to ask, and in a couple minutes the sales manager, a man named Anthony (I think), came over, stood over us where we were sitting, leaned over the top of the desk, looking down at us and proceeded to tell us this was the price and we could basically take it or leave it. And he turned and just walked away. Incredibly rude. I mentioned this to our sales man and although he apologized, we never heard a word from the manager. We went and bought a Cadillac. Excellent experience. I would never go back to Kuni Lexus. The only reason I gave it two stars is the sales guy, Raymond was very knowledgeable and considerate, and he was very dedicated to the Lexus product. Very professional.
I've always had an extraordinarily pleasant experience in my experiences with the dealership. Everyone is thoughtful, competent, and friendly. I would highly-recommend them.
I wanted to pass along our thanks and a hearty "well done" for the outstanding customer service our service consultant Mr. Jason Burkhart provided to my wife and I during our last visit. Jason went above and beyond to get my wife checked in and out-the-door with her loaner vehicle in time to meet her morning appointment. He communicated the progress of the work (new front and rear brake service; 2005 RX-330) throughout the day and when our vehicle would be ready for pick-up. Once we arrived in the afternoon, he took time to go over the service and then talked us through the excellent price point - which was significantly lower than the original estimate. As always, the vehicle was washed and brought to us in an efficient manner.
If you are looking for a top-notch, courteous and efficient service consultant who knows Lexus and their products - contact Kuni Lexus of Greenwood Village and ask for Jason Burkhart. He will provide you superb customer service!
Yesterday I test drove a used car at Kuni Lexus of Greenwood Village and spent about 2 hours with salesman Danny Tyson, driving the car, reviewing the Carfax report, being schmoozed and treated to all the luxuries Kuni has to offer its customers. Danny is a charming and personable man.
At several points in our meeting Danny told me how much he wanted me to have the car, assuring me that I didn't have to fear him selling it to anyone else but warning me that the other 15 salesmen would be trying to sell it also. Danny seemed to support my plan to have an independent evaluation done by my regular mechanic, which I attempted to arrange by phone before leaving Kuni. My mechanic was unable to look at the car yesterday, so I came home without it.
This morning Danny called to ask my progress toward buying the car. I asked him if other people were interested in the car and he said "I'm hiding it for you". Within an hour I had scheduled the evaluation and called Danny. My call went to voicemail, where I left the message that I wanted to come for the car as soon as possible. When Danny finally called me back he told me that he, personally, had just sold the car to someone else.
Being that it was a good car offered at a good price, I believe Danny would have had many later opportunities to sell the car without rushing to sell it while he knew I was actively working in the direction of buying it. Perhaps there was something about the car Danny did not want me to learn from my mechanic, or perhaps the transaction was simply not of sufficient value for Danny to feel any need to honor his assurances to me that he would not sell it to another. In any case, this was a very disappointing customer service experience.
If Kuni bothers to respond to this review they will no doubt explain that they don't, and by law can't, hold cars for customers, as I've already been told by the used car sales manager. While I'm sure this is true, it's also true that they should not allow their representatives to tell customers otherwise.
The whole experience was great. Nate was very fast to respond; the texting made it extremely easy. Everything was taken care of and well explained. The car was clean inside and out when I got it back. I had a loaner, and that whole process was super easy. I was busy when the service was finished (was not expecting it done so fast), and there was no pressure on rushing to switch cars immediately when my car was ready. Nate was totally understanding and helpful with everything. Very happy with every step of the process.
Once customer is notified vehicle is ready and no additional services will be performed close the invoice to expedite the check-out process
Easy, fast, convenient and I appreciated the tank of gas after the recall work was done!
It was way better than any service I've received at a car dealership in 35 years. Great people, very helpful and friendly. Shelly was very helpful and the new location is like nothing I've ever experienced at a car dealership with all the amenities while waiting.
If you want to be disrespected - your search is over. My wife and I went in tonight and asked for someone to show us a car. We quickly explained to Bryson what we were looking for and he took us upstairs where there were two cars that were close to what we were looking for. The cars were locked, he never offered to unlock them, or bring them inside so my pregnant wife could look at them where it was warmer... so I had to look through the window. Apparently, the two cars are there for decoration because after asking three times to take a test drive I was told "We don't like putting miles on our inventory". This made my decision to not purchase very easy.
The standard by which all other dealerships are judged.
I recently purchased my RX330 from Kuni Lexus of Littleton. I am very pleased with my purchase and I love my Lexus! I was on a super tight schedule due to work constraints on the day of my purchase but the dealership personnel were very quick and efficient. The purchase process was very fast and the people who work for Kuni Lexus are super professional and easy to work with. I can guarantee that this will not be by only Lexus from Kuni, it is only my first.
Had slight mishap with a service part being out of stock. The service manager was able to resolve the problems quickly and get me on my way.
From scheduling service, to bringing our vehicle in and getting the courtesy loaner, they've been so great! Treated like a person and not an inconvenience...because they (seem to) care! Thanks, Kuni!
KevIn Lee was great....the wait time however was beyond frustrating. I had an appt at 3 for a test drive that was 45 minutes got at 3:45 and filled out all the paperwork. I sat there and kept being told I was next in line for finance. I didn't walk out of the facility until 7:15pm. I have only purchased 5 cars in the past and have NEVER been a dealership that long. My credit and financing wasn't an issue I was told there was only 1 finance on staff. Aside from the wait Kevin was great as was the gentleman in finance..... again only complaint was the wait time I truly almost left and just walked away from purchasing the vehilce.
I love how I was treated and how my vehicle was clean and full of gas when I got it!! You guys are awesome!!!
Efficient and friendly service. $867 for 30k checkup and to replace a reflector light seems expensive.
The best - I have bought corvettes, Acura, Infiniti, Mercedes and at a lot of others and dealers over the US. This was the quickest, least stressful experience I have ever had I've 50 years. Knowedgible professional sales rep, knew the product, warranty, service and financing and I only had to deal with one person. Angela was very polite and personable and isn't oversell. Five star triple a callit what you want it was excellent experience.
Kuni is fantastic. Gorgeous facility and so much more convenient now that they are closer to I25. Wouldn't trust my Lexus to anyone else. Impeccable service.
Our experience with both sales and finance was fantastic. Gary and Tony were detail oriented, helpful, and affable. They definitely made sure we were well taken care of! Also, the facility itself is great.
Words cannot describe how amazing Harold at Kuni is. He worked his tail off for 5 hours and got us a deal on my dream truck! We are so grateful and will definitely be coming back!
Beyond the exceptional amenities we have come to expect, and being treated with respect and consideration as a Kuni Lexus customer, the real test of their service department came when the unexpected/unfortunate happened. I experienced what could easily have been been a very difficult situation, but it instead became a very impressive experience that will keep me as a long term Kuni customer. The service department at Kuni (Jeff Valley and Kelly Kennedy in particular) is the primary reason we will remain remain loyal Kuni Lexus customers for sales AND service.
I had a fantastic experience! Idoo was so so helpful and her knowledge of Lexus was superb! They worked with me to stay within my budget, down payment, and the model I wanted with all the bells and whistles. Will definitely continue to do business with Kuni and highly recommend working with Idoo!
Really impressive dealership and staff. Convenient location.
Worst Customer service experience I have had at a car dealership. They won't work with you on price or even help you find a car that better suits what you are looking for. I highly recommend not purchasing a vehicle with them. They are only looking out for their bottom line.
Jeff Kidwell is fabulous. He is honest, caring, and always gives 200% service quality.
Service was efficient and fulfilled the requirements for the 160,000 mile check up. Although there were dozens of cars there, the service was done in less than 2 hours.
I recently had the opportunity to take my Lexus to Kuni Lexus in Greenwood Village for some recalls I had received. I was astonished with the Customer Service I received during my visit. I was immediately greeted when I pulled into the Service area and cordially escorted to a room to wait for my Service Representative to be available to take my information. Once I met with the Service Representative and was all checked in I was guided to yet another waiting area where I was able to wait in a comfortable chair for my car to be serviced. I was offered refreshments during my wait and was treated with great respect. And after all of this royal treatment I discovered that they had not only completed the work on my car but they filled my gas tank since I was in for recalls and they washed, vaccummed and wiped down the inside of my car until it shined inside and out. Let me tell you when I pulled out of their parking lot I was feeling like a queen. My only regret is that my service contract on my car is not with Kuni Lexus. Customer Service is superb.
I like the vehicle inspection report! Otherwise to take 3 hours to change a tire was a bit too much. I wish Karen, who did a nice job scheduling the appointment, would have known there was a back up in service. Again, 3 hours to change a tire?
I appreciated Marcos and Donnies help, but 3 hours later?
The Kuni Service Agent Donnie Kaegebein is very thorough with my Lexus and updated me all the way with the servicing of my IS250.
100% confident with all of the work done at Kuni because of the reassurance received from Donnie.
Thank you for your commitment to customer service.
The team at Kuni Lexus of Greenwood Village were outstanding. I did my research before entering the dealership but it was not necessary to do so. The price for the car I purchased was the same price as a number of different websites said it should be. Dutch did not pressure me in the business office and Bryson was awesome in getting me acquainted to my new vehicle. He even offered to come to my house and get my garage door opener synced!
Marshal, my sales person was professional and followed up with me enough but not too much. He got to know me throughout the sales process and ended up recommending a car for me that was more appropriate to my needs.
I can not say enough about my great experience!
Most Excellent Experience!
How often do you get to say how fun it was to buy a car? I had the best of times at Kuni Lexus. First i was greeted by charming Mark Davis, who even remembered my name a month later when i was back for a car wash.
Bill Owens led me through the sales process with patience, professionalism, and was very explicit on the details of each vehicle i looked at. He made sure that the car would fit my needs and expectations. And he was brave enough to ride along when I test drove! Bill is absolutely delightful. He promised me that owning a Lexus would be a great experience, and he delivered on that promise!!
Setting up the financing was also easy and handled famously by Archer Goodman. He is hilarious and quite personable. Bryson Gardell 'trained' me on how to navigate all of the features of the dashboard, and more. Talk about patience!! He loves his job and is great at it. A fine, young man.
Bill Vogel handled my first service visit which was for the LuxCare Protection Package. He was very attentive and made sure I was informed on the details of the treatment, drop off and pick up. The work done was excellent.
Shawn Evans, the general manager, even took the time to make sure i was pleased with my purchase.
All of this attention and care to one buyer who purchased a Certified Pre-Owned Lexus. That's right, i bought a used car that looks and runs like it is straight off the dealership floor and i can fully count on the team at Kuni Lexus to keep it running smoothly.
Best part: if you ask, everyone will show you a picture of their Lexus!!!!!
If you want a fabulous experience buying a car, servicing your car, owning a car, Kuni Lexus is the place to go.
The dealership is really nice and welcoming, everything being top notch! But the best part of my experience was the Sales person, Alex Johnson, he was really welcoming and friendly and was honest about the cars and pricing. He was pretty knowledgeable as well.
A decent group of folks doing a tough job.
Service is solid and the sales people are friendly.
Kuni Lexus is a class act all the way. I have been a customer/guest of Kuni's for many years and they never fail me. I absolutely trust the Service Department and the professionals that are on the front line. Recently they saved me a good bit of time and money, as I had a flat tire, and a garage couldn't fix it - the garage told me that I would need four new tires - not so after talking with the Service Rep at Kuni. They keep my car in top shape, and I go to Kuni for all minor maintenance including oil change. I know it will be done right! Thanks, Kuni!
I would give 0 stars if I could. what a terrible experience trying to buy a car. There is very little care about the customer and their experience when it comes to this particular dealership. If you visit here do not let David help you out. And the sales manager, Jared is of very little help. They even knew that we are a military family and we still were spat on when it came to customer service. I went down the road to Stevinson Lexus and was treated much better. I recommend them over Kuni any day. Shame on you!
Everything went well. I appreciated the virtual tour of the car. This was a nice touch. I was a little disappointed that the car didn't get washed or vacuumed. I have come to expect that from my Kuni experience.
I receive personable, responsive and caring service from the team when I take my car in. Even the folks that park the cars seem happy - that says a lot for a place to work.
A special shout out to Shelley Vogt, my service rep. She consistently goes above and beyond to be a customer advocate. Creates trust with the dealership.
Kuni Lexus is hands down the nicest car dealership in Denver. The staff was extremely courteous. Bryson Gardell was a very profesional sales consultant. He was very knowledgeable of the brand he represents. I had my heart set on a Mercedes, and I will now go with a Lexus. It was really refreshing to experience customer service at its best. "Excellent work Kuni!"
"Excellent work Bryson Gardell!"
The experience I had was exceptional. Jeffery Melendez was avery professional salesman and very knowledgeable. What a smooth and pleasant experience.
Absolutely beautiful but more important was the great service. Everything done in one day , no need to return because they didn't have the parts. I had an appointment in the area, no need to worry they would get me to my appointment and back again to find my car looking brand new. Thnaks again to Travis for taking care of everything and making it a care free day for me!!!!!!!
Very good, fast, and friendly service today. This was my first time at this dealership and this was my experience: I arrived a bit early for my appointment. Everyone was wearing masks and the dealership looked very clean. I was immediately greeted by someone and asked how they can help. I was then asked to wait in the lobby, the chairs were comfortable. After a short while a rep, David, came and got me to go over the details of our service plan for today. He informed me what will be done to the car and how long it will take. He also offered a complementary car wash at the end of my service, which I gladly accpted because I have not had time recently to run through a wash. I was then pointed toward a second floor waiting area which was very spacious and clean, with a workstation and fast wifi so I could get my work done in a quiet and comfortable environment. Complementary water was available on demand. The massage chair, yes there is a massage chair, was unfortunately out of order - assuming due to COVID. There was a pool table, a piano, and a small movie theater, as well. Right on time I received a call from David that my car was ready, and washed. Every employee I interacted with was pleasant and courteous. Thrilled with the experience start to finish.
Great tech as he diagnosed the battery issue and took care of a recall.
Every single individual I have had contact with treats me like I own the dealership. The atmosphere is inviting and warm. Appointments are prompt and they value my time. Nowhere else I would go.
Update: There has been communication between Kuni Lexus and us about this issue and they have taken responsibility. I appreciate their response. I hope there isn't there isn't any other issue for anyone else.
Original: DO NOT leave your cash or anything of value when having your Lexus serviced here. My mother had her RX serviced here about 2 weeks ago and just recently, when she needed her spare cash that she hid in a compartment, it was gone. Never expected this from a Lexus dealership. And my mother also learned her lesson to never trust any dealership.
purchased part for my GX470 and was the wrong part which I spent over $500. kuni Lexus wouldn't return it. Horrible experience and will never use them again.
If anyone is in the market for a new car, Jason at Kuni Lexus is very knowledgeable and had great customer service. Highly recommend the dealership.
The staff at Kuni Lexus were genuinely invested in my lease. They listened, and presented me with multiple relevant options. This was the first vehicle acquisition process that actually felt good from start to finish. Bob, Mark, Jared, and the remainder of the crew have my respect and my thanks. I will be coming back to purchase for my wife next time. Visit this dealership with confidence. The proof is in the details...and they definitely mind the details, accelerating their sales and service head-and-shoulders above the competition! Thank you Kuni Lexus for the wonderful experience!!
Sincerely,
Dr. French
Maintenance went fairly smoothly but took an extra day to do the repair so I got to drive the loaner cars for another day. No complaints, awesome loaner cars. Good service, good reports, trustworthy staff. Just more expensive than the average shop.
I felt safe from the minute I drove in to the minute I left. I was amazing how easy it was to get my oil changed and still feel like I was safe.
The only downside is getting out onto Quebec. Also seems a bit unorganized.
I LOVE Greenwood Village Kuni. I purchased my used RX 350 (from a private broker) a year ago and started going to Kuni for my regular maintenance. They treat me like it's new and from them. The entire experience is legendary. I would apply for a job there if I didn't have an issue working weekends. :-) It's amazing! Kevin Alexander in Service is so easy to work with; even helping me locate other dealerships when Lexi and were on a road trip and she was making a funny sound. What a treat to have a single point of contact who gets to know you and your vehicle. 1) I have access to FREE car washes, but they offer so much more than that. 2) If I have stuff to do, I can reserve a loaner car. But let's say it will be just a couple of hours or even 30 minutes. I can take my laptop upstairs to the lounge, plug in at the business center and work while I wait (no time lost / wasted). 3) If it's been a long day, I can get a massage. 4) Rush out of the house with no time to eat? They offer snacks healthy or indulgent. 5) The views from the terrace are no exaggeration. They're gorgeous. Every single person on staff is kind and goes above and beyond. Especially Mark Davis in the lounge. Lexus is my DREAM car and Kuni GWV has made me a Lexus driver for LIFE. The experience has been amazing. Getting my vehicle serviced has never been something I look forward to until now. :-) Thank you Kuni!!! You did this new facility and staffing right - top to bottom, A-Z.
This was the best car buying experience. I have purchased from many places and this by far was the best. Idoo was amazing. I highly recommend asking for her if you re looking to buy here.
Have always serviced vehicle at Kuni Lexus. Marcus was very attentive, gave timely updates and made the entire process simple, fast and efficient. Good job!
@Tim Hofer, I second your experience as mine was virtually the same experience, not once, not twice, but three times. I guess I'm a glutton for punishment. Michelin had very poor customer service over the phone and via email. As a current Lexus owner and previous Toyota owner, I could say that from a sales perspective, I have never had such a poor buying experience as I have had trying to work with Kuni of Greenwood Village. Even the President and General Manager was a bit arrogant and rude as well, his response was "This is the best deal you'll find...." Unfortunately, that was not true. I haven't purchased yet because of an extreme family emergency, that said, I'm not back on the hunt, and I can honestly say that I cannot visit the sales area of this dealership again, in good conscious.
While I appreciate the responses I've read from Mr. Folstad, they seem very textbook/standard. Not saying that he doesn't care, but to shine a light on things, when I moved to Denver 10 months ago, the rating for this dealership was higher than its sister store in Colorado Springs, at 4.9 - if I'm remember correctly, now it's 4.6 and falling. I don't live in Greenwood Village, I'm not rich by any stretch of the imagination. I work very hard for what I have, and have never walked away from Toyota or Lexus without a really great deal. However, this dealership was unwilling to budge on price. Their might be a strategy to pricing, but it is always the upper end, on their vehicle and the lowest end on your trade - 3 times, same result, and my 2013 ES 300H is in great condition. It's surprising that they would miss out on all of the back-end bonuses from Lexus just to hold firm on a price that in many cases is $2 - $5K lower on a vehicle with the same options at their competitor dealerships. It was all very shocking because there is such a great disparity between the service department, and the sales department. Blake Horn is by far the best service manager I have ever experienced in a Lexus dealership. So logically, one would think this level of service extended to sales floor, but it did not. I asked for Mark Davis, he looked at me (I was suited and booted) and told the receptionist - I don't know that guy. Well yeah you wouldn't know me because I'm NEW TO DENVER! In comes Jon Alvarez, and he's great btw, I think we are very close to a deal on a vehicle, I'm ready to sign, and something gives me pause. So I ask for time to think. In comes Michelin stating that "I'm so sorry that Jon was working on a deal for you on the wrong vehicle...." Odd given that Jon and I went to the warehouse upstairs, saw the vehicle, and wrote down all of the information verbatim (I even took a pic of it on my phone). I'm assuming that Michelin didn't like the deal. So when he called back to explain, he was not only short with me, but really arrogant, and needless to say I left the vehicle right there on the lot. I'm not sure why I gave him two more tries, but I always try to find the best in people. One never knows what's going on outside of work. I would know after having a family emergency and near death experience back to back myself.
If I could give a zero, I would. I feel that you can tell the quality of a business by its leadership, Michelin only reflected the attitude and disposition of the President/ General Manager, and that's sad. I guess they either do not need to sale vehicles, or they are only catering to the wealthiest of Denverites who have the ability to pay full sticker for a vehicle. :(
Bought a used Lexus from Dave Nichols last week. He was great to work with! We felt very comfortable with the whole process and he made sure we got the right vehicle. We also worked on an item with the service department, which went above and beyond to make sure we were happy with our experience. I recommend the team at Kuni Lexus of Greenwood Village highly!
Briley,
The salesmen understood i was shopping for someone else never asked me to talk to another manager, complete proffesional when my frind wants her new vehicle it will be him making the salem if he isnt there that day we will go a day before or a day after.
The sales man was nice, but I feel there wasn t much follow through. I asked 5-6 times about an extended warranty, was promised follow up and having it added to the loan, no follow through. Also, after receiving the car at my home, I ve noticed a few things that the ad for the vehicle said it had, but it does not. The biggest of these is navigation. Also, no info about my loan in the car upon drop off at my home. I m not even 100% sure what bank financed my car. Let alone how to make payments.
My wife and I are in the market for a new vehicle. We went to Kuni Lexus because I saw one online that I liked. When we arrived we were helped by AJ, who was initially very nice and professional. I checked the vehicle, drove it and loved it. AJ invited us inside to talk numbers , so my wife and I went inside with the full intention of buying the vehicle. A couple weeks earlier the vehicle was listed online for $1k less than they had it listed at the dealership that day. I let AJ know and showed him their own add. According to Carfax the vehicle was still overpriced by $500. My wife and I asked if they would honor the online price from a couple weeks prior and take off $500. We would then sign the paperwork right then and there. AJ tried 3 times to make it look as if they brought the vehicle down to our price, but would add in their $500 dealer handling fee to bring the price back up. I told him every time our price was with everything included, plus tax. AJ continued to pretend that he wasn t understanding so I clarified yet again. He flat out told me the sales manager wouldn t take our price, though the vehicle was priced that $1k lower a couple weeks earlier and has been on their lot since 09/28/2019. (We went in on 12/07/2019). He wouldn t even take it to the sales manager. Finally, he went to talk to the sales manager and came back about 30 seconds later saying they don t accept it. AJ said the reason they wouldn t go down on the vehicle is that they still needed to detail it, costing money, and no joke because it snowed the week before so the value in the vehicle went up since it has 4WD. I told AJ that they wouldn t have to detail the vehicle and I would clean it myself to save cost, but he just acted like that was a ludicrous idea. I told AJ that we were going to pass on the vehicle, but they have my information so to let me know if they change their minds because we were ready to buy it right then and there. AJ literally got up from the table, didn t shake my hand, didn t give me a card and just repeated what I said, telling me to call them when I change my mind. The complete shift in his attitude when we rejected their price was unbelievable.
*UPDATE*
On 12/09/2019, the used car sales manager Chris called me to get further information about what transpired with AJ. Chris said he was appalled by AJ s actions and they had since parted ways with him. While I told Chris it was absolutely not my intention to have AJ lose his job over the matter, it sounded as if there was a little more going on than just this one incident.
Chris and I had a very good and productive conversation and though he did not concede on that $500 difference we were looking at, we were still able to make a good compromise and come to an agreement. While in most situations I would walk away from this on principle, I appreciated Chris reaching out to try to make it right. Overall I would say this is an average dealership with what you would typically expect from dealers.
I really like Marcus - he is helpful and easy to work with. I love the service I receive there. Thank you!
Jenna Malone was awesome!!
Kuni always does an excellent job servicing my car.
So far I have been fighting tooth and nail for a warranty repair on my is250 that Kuni Lexus will not acknowledge exists, they replaced pistons and rings in my is250 and did shoddy work, after i went to them about idle problems after the fix they said it was a computer problem and that i should drive the car hard and it would solve it, well that didn't work so i looked under the hood and a major ground wire from the engine block was disconnected, and it was also leaking from improperly installed clips on the coolant system, so i went in a second time, they finally said "yea that wire should be connected" well now my car blows white smoke from the tailpipe from start up after not being driven for a few days... an actual cloud that drifts through the neighborhood, I'm headed in for a third time, lets see how they plan on telling me i should accept this diagnosis that they wont be able to replicate. It also has a major rotten egg smell when under acceleration, which i assume is "normal" to them, and just a gas issue, it's beyond strong, people in other cars smell it. I can only wonder if another dealership could do the work, and do it right, instead of telling a me that its something that a car with 70,000 miles should do. Ive owned 12 different cars in my lifetime and none of them have done this 100,000+. I don't think Lexus engineered their cars this way, and no amount of free coffee, bagels, orange juice and heated toilet seats in a dealership solves this problem. if Kuni fixes the issue finally i will retract this review but until then i would avoid any type of repair there
One of the nicest dealerships I have entered. Staff was great and the way they took care of us was beyond anything I have experienced. I wish I had the money to purchase a Lexus their vehicles are top of the line. I will be sure to use Kuni Lexus in the future for the car lot I work for in Nebraska. WOW!!
About two months ago I went to buy a new Lexus for my wife's birthday that night. While I was sitting & testing a car out in the showroom. There was one of the sales guys or manager yelling extremely loud at another employee and was slamming on the desk at him. It could be heard clearly throughout the store, so I just left. I will never buy anything from a place that treats people like that. I'm very happy and proud that I made the choice to leave. I went and bought my wife's present at Mercedes. I had to drive and come home later then I originally planned but my money went to Mercedes where everyone was very nice and professional. Im a Mercedes customer for life now!
I absolutely loved working with this dealership. Bryson is truly wonderful. Huge Fan.
kunilexusofgreenwoodvillage.com
