Kuni Lexus Review

Kevin is awesome! Very knowledgeable, professional, and courteous. The entire staff is top notch and the facility is beautiful and spotless. I highly recommend visiting this Kuni Lexus team before any other dealership. We love our new RX350. Thank you Kevin and team!

Addie was phenomenal! Made the process incredibly easy, had me in an out with no pressure and I absolutely love my new ride!

We leased an LS 460 from them. They did a bait and switch on the mileage, so we got a big nasty bill at the end of our lease. We verified twice the mileage during the lease process, and called back a year later to be certain. Then we turned in the vehicle it was a very bad situation. I would think twice about working with this dealership because when we brought this to their attention they said there was nothing they could do. Shame on us for having trusted them!

Not a typical dealership.. while servicing your vehicle you can play pool, use an iMac, have a latte on the house or watch a movie in the theater.

Best dealership around. Great people. First class. Great cars.

Marcus resolved our Bluetooth issue on the drive effectively and our recall was completed without issue. Thanks so much

I had an emergency where my car battery had to be jump started, when I called the gal who answered the phone was so understanding and got me an appointment for the same day. She suggested I drop the car off early since I was only a few miles away. When I arrived, everyone was so kind and Josh arranged a lovely loaner car which I really enjoyed driving. In a world where customer service is being replaced with AI/robots and DIY apps, Lexus really stands out. Thank you for making the customer your priority.

Very efficient handling of service with social distancing first and foremost.

Got a quote for having a key programed. It was twice as much as the competition. I called the supervisor as requested and gave him my vehvcle information. He gave me a competitive quote. Either way, when I asked for a service advisor and the repesentive said she was in service I felt like I was speaking to someone who would be able to give an accurate quote.

Nothing but amazing things to say about this Kuni Lexus! Ask for Bryson, he was extremely knowledgeable and helpful throughout my entire experience!

Always great service and support.

Had the passenger side seatbelt get locked up and become unusable. Drove to the dealership. Don H. in service attentively saw to our needs. The seat belt unit was serviced professionally and in short order we were on our way to other appointments.

I could not ask for better service and support from a most professional team !!

Bryson was amazing! He was very knowledgeable and attentive. When asked something he might not have the answer, he was quick to find out. We recently bought a car from another dealership in town and had an awful experience. Bryson insured that our experience with Kuni was over the top. It was such a pleasurable experience. Short of giving us the car for free, we couldn't have asked for a better deal! We will definitely be repeat customers.

My Service agent (Nate) made sure that all of my needs were met. Service was completed in the time estimated and discounts were provided without me asking. Very nice experience

Everyone at Kuni Lexus is great to deal with. While their new facility is gorgeous, it is the service team that brings me back. I have worked with Jeff Kidwell for years and he is exceptional. He goes over everything on each service appointment, what the car may need or may not need and explains all of it. He has consistently gone above and beyond to make sure I am happy and that the car is taken care of. He is easy to deal with an never forgets the small details. I would highly recommend Jeff and the entire staff at Kuni.

No one came to offer service, In the market for new Vehicle purchase

Chris and the tech did an amazing job. Love the video of my service. Appreciated they picked up and delivered to my home. I had to make a road trip to Texas the next day and looked at all my needs!

Beautiful facility and dealership. Salespersons are a little too pushy for me.

Usually just go to service my Lexus.. has been a great experience so far!

Working with Bryson Gardell, (point of contact ) And managment, at Kuni Lexus ,was made easy! I was in the market for a Acura TL sh-awd I did a little research online, I found four of the vehicles in question, All around to same miles and year. And the one that I found at Kuni Lexus! Was to be the very best looking, cleanest well detailed Gray 2012 Acura TL hands down! Had the lowest miles out of all of them! And the best one for the price point! Thanks Guys!!
Charlz Green

Treated us like low life scum. We had been car shopping most of the morning and arrived there about 2PM. First they were upset because we hadn't made an appointment, although nowhere does it say you must make an appointment, then because we were in our casual clothing they didn't really want to show us any vehicles. Ms. Idoo showed us one used Lexus then stated she had nothing else to show us and said there wasn't a reason to take it for a test drive as it didn't have all of the features we were looking for. What I wanted was to test drive to see if it was a good fit for our needs. I realized we would have to wait for one to come in that had the navigation system and blind spot monitoring. I guess if you want to buy from them you had better go dressed in you Gucci or Louis V. Clothes!!!

Grade A service especially considering the current state of living we re all in. It was nice to have my vehicle delivered to my home! I appreciate the team at Kuni going above and beyond to provide me with what I needed. Love my car it s beautiful!!

This place really does take care of their customers. Nate is always helpful and goes above and beyond to help me out! Great atmosphere and everyone is so friendly.

Terrific experience having my cherished automobile serviced at the new Kuni location. I'll definitely be back for every service need.

Good buying experience. Easy purchasing process and no pressure was put on me to buy the vehicle I was looking at.

Good overall experience. People are respectful. One negative is that I supposed to have a loaner car ready for me but there was none. The rep explained that the loaner hasn't been returned yet. I ended up having to wait for over two hours.

Professional service in every way. I'm driving my third GS purchased from Kuni. Always feel treated like a king.

I purchased a RX330 from Kuni Lexus. I had it for a number of years and was very happy with the SUV. When I purchased the Certified Used SUV I was told it had never been in an accident & was given the Car Fax. When I went to sell the SUV I was told that the SUV had been in an accident prior to me purchasing it. I was given the Car Fax they had pulled and sure enough it had been. Kuni Lexus had given me a shortened Car Fax with the accident left off. Due to this I was shorted over $2,000 on my trade in. I contacted Kuni and never received a response. I would not recommend going there. Obviously their Certified Vehicles are not really legitimate!

Just a few minutes with Scott Bakay and you know you'll be taken care of. This is our first Lexus experience, and we couldn't be happier.

Super nice lounge up stairs ..they send me video of my inspection

After Marshall Colston sold us our first Kuni Lexus we were impressed. After our second Lexus, even more so. Besides the customer-first attitude of Marshall we get to continue our trips to Kuni's beautiful Greenwood facility, with its elegant ambience, for needed repairs.

Bryson was terrific. He did an excellent job explaining the technology on the car and was very courteous. He even went out of his way and offered to come to my house to program my garage door opener! Thanks, Bryson!
This review came up on my son's computer. I bought the car.

The small of tobacco ~
I'm Good credit but I didn't surrgest a good way~ y??
Payment to high, No discount, ,
1month before my friends make perfect way ~

Amazing guest amenities. It was hard to leave. Hope they will let me drop in without a scheduled appointment.

My service person, David, was great...he was not the problem. I was supposed to get a call when you were able to address the recall for my car (I had been waiting since April). Never got that call. Finally made the call to schedule my service and the recall was able to be repaired and I scheduled for a loaner car (the appointment was a week later). When I arrived, no loaner available, it had been given to someone who didn't need one. I was told you would call for a Lyft (no way am I getting in a Lyft with COVID) my husband had to leave his work to pick me up and bring me back when the loaner was ready (you should have delivered it to me and could have done that with the no more than 2 people in a car rule I was told was the reason you couldn't deliver the loaner). The car was to be ready by 12:00 the following day. It wasn't ready until 3:00 so I had to cancel my daughter's driving instruction appointment. This was BY FAR THE WORST service experience. If I show up and the loaner car I had scheduled isn't there I will have Stevenson be my service center. Kuni made me feel as if I am not a valued customer given all of the inconvenience fell on me and there were no offers to lessen the impact of the mess up you all made with your scheduling. Again, David was NOT the problem.

See my wife's post. I have never met a more Incompetent, rude, and dishonest group of "professionals". We take our lexus to stevinson lexus for service. Way better organization. I hope this keeps at least a few interested customers from having to go through the same experience my wife and I went through.

Every time I go to Kuni Lexus I am amazed at the service provided and how nice the staff is. The video of my car was great! And I felt the disinfecting process was a big relief. Thank you!

could not have been better -- really appreciated your fitting my car in (no appointment) when your service center was obviously very busy -- and really appreciated the loaner car when
mine was kept overnight (to insure that it would start the next morning -- starting problem)
-- and took the time to reset my radio station presets which had scrambled when my battery
went out -- far exceeded my expectations -- could not have asked for more.

I love going to Kuni Lexus. The people are very pleasant and make me feel very welcome. From the advicer to the person who takes care of my car wash. They seemed always happy and I enjoy the smiles on their faces. it's so hard to find such nice and professional people anymore. I had the RX 330 and now I just purchased CT 200H. I love it.

My Rx 350 is less than 1yr old has only 275 miles, and I went to start my car and it was dead, road side assistance came out, started up my car, had me turn it off, and three times it would not start, on the 4th try left my car on and drove it straight to the Lexus Dealer, per the service dept. had to leave my car there, but it was taken care of.

Your sales representative, Andres, was completely unattentive during the process. Not only was he texting or whatever on his phone when I was directly talking to him but he would constantly get details wrong and I'd have to ask him multiple times to get me things I asked for. There were two occasions I would ask him to ask his sales manager things for me and upon finally talking to the sales manager I discover he never really asked him. He was entirely unaware of the details of the car he was selling. I spent almost 6 hours there for something that should've taken half of that. At one point I got fed up with the financial process because the sales team wouldn't be updating me about the financing process and decided to figure out financing myself. But they had the audacity to try and still persuade me to finance through their lenders. Teach your sales reps the motivation to actually make a car sale and I would happily recommend to my friends buying a car at Kuni

Our family has two Lexuses. We love the reliability and high quality of the cars.
Kuni Lexus has provided us with exceptional service for over 14 years.

thanks, Kuni for living up to your great reputation!

We purchased a used vehicle here, and had a very pleasant experience. Beautiful dealership with prompt, attentive staff.

Wonderful service! Salvador Deleon assisted us with our purchase of an RX350. We love the vehicle but we also really loved our experience at this dealership. Everything about the process was professional and positive. We highly recommend buying from this location, and I would recommend Sal to anyone looking for a very low-pressure experience.

Bought 2 Lexus from Kuni and great service and fantastic facility.

Angela Drake was by far the best salesperson I have ever dealt with. I m an out of state buyer and even with that and the current state of our country she made the car buying process pretty easy.

Don't forget to bring a paycheck if you want to test-drive a car.
Stopped by the dealer today and was told they don't have a car I wanted. The conversation could've been over with a promise to give me a call when they have it in the inventory. Instead, the salesperson called her manager who started explaining to me that the car was too expensive for me to afford. He went on and on explaining how luxurious and expensive that car was and how it's well over my preferred budget.
If you have to say words like "I am not trying to be rude" you are already insulting your customers. Absolutely terrible experience.

Great service, friendly and attentive to the customer.

If I could have given 0 stars I would have.This has been by far the worst car buying experience I have ever had. Let me fist start off on the first day we went up there to look at a vehicle. We saw a nice Infinity online and drove up from the Springs to look at it. Everything was good and we decided we wanted to go ahead and purchase the vehicle. We had already been approved through USAA and had the draft in hand. The sales lady Marcia and finance manager told us we still had to do a credit application through them as it was their company policy. We were very upset with that and left and drove back to the Springs. A few days later I had decided I really liked the vehicle and if that is their company policy then okay, I still want the vehicle. We drove back up to the dealership even though I did not agree with their policy, and decided to move forward with the purchase. We sat down and filled out the credit application in the lobby, they didn't even put us in a office. 2 hours later the finance guy Thom comes out and kept insisting that since they had already ran our credit he could guarantee a better rate than what USAA had given us. When we asked him if he was sure he could get a better deal than the one we came in prepared with he said " I have done this over a thousand times, so...yeah" So after 3 hours total of waiting Thom comes back with great news, they did beat the rate that USAA had given us. So we decided that okay, we will go with Westerra who gave us a rate of 1.99%. After another hour of going over and signing the paperwork that stated 1.99%, financed through Westerra, all of the paperwork to FINALIZE the purchase of this vehicle we were finally done and on our way. However we left without the car because it had significant hail damage that they had to fix. Marcia said it would take between 5-7 days to get everything fixed which I understood and was very patient with them as I wanted them to do a good job. 5 days later I get a call from Marcia saying all the hail damage had been fixed but they are still waiting for a driver side mirror to come in. 3 days later I get a call saying they still did not put the mirror on and they were still waiting for a new Windshield. She said I could come up and still pick up the car and drive home with a broken windshield and they would send someone to come out to fix it at my house. I told her that I will wait until everything is done correctly because I don't want to drive home with a broken windshield and she said it should be done in a few days then. I also asked if they had a spare key for the vehicle Marcia stated she did not believe so and that most used car dealerships don't. I could not believe that you could not provide me a vehicle with a spare key or even offer to get a replacement one. A few days later I get a call from Thom the finance manager and said that they could not do the 1.99% because the bank did not approve it!!! So please tell me this how can you can sign paperwork stating your are approved for a loan, finalize the purchase of a vehicle and then have the dealer take back the loan paperwork that was signed for 1.99%? And all this being more than 10 days after we finalized everything!!!. . This dealership lies about 1 thing after another and has no communication between their sales people and finance department. This whole process could have been a lot simpler if they would have just gone through USAA instead of trying to go through one of their banks so they can get a better incentive on their end. The next day I get a call from Marcia again saying they did not put the windshield in because the one they got in was cracked. At this point I said "its been one thing after another with you guys and Thom called yesterday taking back a loan that we had already signed for. Marcia said she knew nothing about what was going on. So I check my credit today to see that they had ran our credit AGAIN, They claim they are a reputable business as stated by their sales rep multiple times..I recommend that no one waste their time with Kuni Lexus.

Steven and Kuni Lexus far exceeded my expectations. I didn t even know that Roadside Assistance was an option for me when my car battery mysteriously and suddenly died in the parking garage of my office building. Steven arrived quickly and charged the battery quickly. He checked the car file and kept me fully informed about the warranty. When the car battery failed again, he quickly re-appeared and swapped out the old battery for a new one.

He and KL--are fabulous. Both ended up making my day when the situation could have been miserable!

Kuni Lexus, where shall I begin? Initially, I went to this dealership to lease the 2018 Lexus GX460. The receptionist located a sales associate who conveyed to me the specs of the 2018 Lexus GX460. I requested to see the vehicle and was taken to their inventory garage to view the vehicle. I asked the sales associate about the invoice price and the incentives. Instead, she stated the net price on the sticker was the set in stone price and they do not haggle.

Come on! Only the extremely naive or mentally challenged would believe without analyzing the numbers. There were no posted advertisement to say no haggling . In addition, it was a battle to get Kuni to recognize my military service without scrutiny, even after presenting my official military retiree ID card. Later, the sales manager told me the same statement he trained the sales associate to convey to me, which did not inspire or enhance my decision to say, OK guys, I guess you are correct and let s move forward to make a deal at whatever rate seems best because you totally care about the fairness of every customer setting your prices in stone? Even Stevie Wonder can see this pre-leasing experience with Kuni Lexus was bad news.

I proceeded to ask the sales manager the invoice of the vehicle and unsurprisingly, yet [as trained] he avoided my question with another question asking how long did it take you to close your initial deal with another dealership. yet bragging about how fast he closes the deals [snapping his fingers]. Last, he simply said this is what Kuni Lexus have to offer [aka. presented monthly payments/down payments]; take it or leave it! I left upon retrieving my umbrella from their holding bin after seeing this dealership as just another fancy automotive vending machine .

Based on my experience, I would not recommend anyone to buy a car from this dealership or any other dealership where prices are set in stone without enough room for negotiation when shopping to buy or lease a vehicle. A car is the 2nd most expensive investment in your life compared to a house. Research and shop wisely. Remember, you do not have to buy a vehicle from Kuni Lexus or any other limited deal dealership if you feel pressured or mislead. Walking out is not a bad thing because you are the boss NOT the dealership. You control the deal NOT the dealership. As a result, you would avoid any type of bait and switch tactics. There are many dealerships around the US who would love to have your business - excluding the incentives and rebates, dealerships have the power to sculpt any type of deal. Dealers buy the inventory and legally Lexus remains transparent to dealers' financial deals with customers.

Surprising, you do not have to leave Colorado to do business with out-of-state dealerships. Do your research. Kuni Lexus may adapt their business practices after reading this post. Educate yourself with legal counsel aka. Attorney- before doing business with dealerships and/or hire an auto broker to deal for you. After going to safercar.gov (NHTSA), I discovered the 2018 Lexus GX460 did not have a government rated, crash test rating which presents a red flag for any household regardless of the fancy technology the manufacturer includes.

This discovery caused me to seek leasing a Tesla S for the city commute and Toyota 4Runner SRS for the mountains. Both have decent crash ratings. Overall, Toyota is a good company. However, I learned to appreciate the evolution of technology Telsa has to offer. It is too bad the independent dealers like Kuni Lexus make the purchase experience difficult and questionable leading to 2nd guessing to purchase another brand. I believe everything in life happens for a reason. Lexus is not for me nor my family. Thanks Kuni for the big-bang experience!

MY SUGGESTION: get with an auto broker to negotiate for you; get the VIN# from the car and pay to discover the actual invoice (aka. Price the dealer paid for the vehicle). The invoice is always minus the MSRP times a set percentage (aka. 6%). SPREAD THE WORD!

Went to Kuni Lexus to get some clips for my engine panel underneath my 2010 es 350, and Scott knew right away what I was talking about in the parts department, I only ordered 3 but he threw in an extra one little did I know when I got home I definitely realized I did 4,, scott is a class act kind of service America needs to standby thank you so much Kuni Lexus for having people like Scott make our day kudos to you

Kinda rude.Just came in for parts for my rx and was told to go around the building.I asked to walk through and they said no.Whatever.

Comfortable Service Department waiting room amenities and excellent service.

It has been the best car buying experience I've ever had. When we started from the house we had not even thought we would get a Lexus RX450h home that. We actually were going to a different car showroom and as me and my wife were talking on the way we decided to check out the Lexus RX450h. As soon as we reached the showroom we got a nice warm welcome and were shown around to take a look at the available cars. Special attention was given to my son who is 3 years old. I was pleasantly surprised when the Mike and Shawn made the deal happen by giving me the price deal that I was looking for. It was an offer that I could not resist and readily agreed to take the car home. It was all in all a hassle-free fantastic experience be it the Car buying or the financing option.

Design schemes and customer experience are great and all but what really comes down to the review is the way they treat their cars, because, isn't that what you're there for? Anyways, I brought my 2011 IS350 in to fix a tire sensor on the left rear wheel and to make sure studs weren't bent on my rotor but I ended up learning a few things. I had interchanged the shift knob for a katana handle and apparently they were baffled as to how I installed it which is only screwing off the OEM knob and replacing it. I find that a little concerning but that isn't my biggest issue. They did not let us know that they were interchanging the tires which wouldn't hurt to let us know but what I really don't appreciate is the fact they took off my front bumper for some reason they removed my front bumper, put it back on and bent one of the inner fitment ridges so therefore the bumper does not fit evenly or correctly anymore. Is this a method of getting us to comeback or poor workmanship?

Came in with my wife to go test drive one of their used cars today, a Jaguar F-Type SVR to be exact. We were confronted by a pretty defensive sales person immediately pointing out a deposit which would need to be put down to drive the car. On top of placing a deposit (which is common on more expensive cars) the used car manager, Jared H., told us we would need to run numbers as if we are purchasing the vehicle, before even driving it. Of all of the exotic vehicles including the one I OWN, I have never had to commit to buying (run numbers, run credit) before test driving it, that is why a test drive exists. So, we asked to see their policy and where it states that we d have to negotiate a deal before a test drive and sure enough, after much unnecessary and rude confrontation, Jared finished off by telling my wife and I that he had the prerogative to choose who gets to test drive this car . Basically refusing me my right to test drive this car.

A few months back I test drove the LC 500, no deposit, no negotiation , nothing prior to driving it. I disliked the way it handled and it wasn t for me, so I left. Jared was not shy to bring that up and stated that he didn t need someone joyriding his cars , when I myself own an exotic vehicle.

The point of buying a car is choosing a car. And in that process you see what you like/dislike. For a car enthusiast like my myself, speed, handling, suspension, etc. is very important. I shouldn t need to commit to something before taking it out for a test drive.

This dealership has no consistency in their policy and customer service. I am utterly shocked by the lack of respect presented from Jared. Jared not only discriminated me by bringing up the fact that I didn t purchase a car from them months ago, but he very clearly stated that I was not allowed to drive this car because he didn t want me to.

Worst car dealership experience of my life. I will never be purchasing from this dealership. I will be sure to tell everyone to steer clear of this hostile dealership where simple respect for customers is their last priority.

Don't buy a car here until they change their policies. The current policies are disingenuous, deceitful, and injurious to the uninformed buyer!

Okay, so that was pretty direct. How do I get there? Let me explain. Google won't let me write as much as I would like, but here are the highlights:

My mother asked me to go with her to help buy her new Lexus RX450H which she ordered a few months ago. She is single and will be 70 this year, so I'm always happy to help. It should be noted that this was to be my mother's 6th Lexus since 1999 (only cars she's owned during that time), so she's a very loyal customer and has never had a single issue buying any of them (I've been there for each one as well).

Here are the three main issues we had:
1) The saleswoman told my mom I didn't need to be there because they were "no haggle." Not bad by itself, but a huge red flag when taken into account with the other issues. I've work in the automotive industry and I've personally bought several vehicles from "no haggle" dealerships and all sales have been great. Thus, why she asked.

2) The dealership demanded that, despite my mother being completely approved for financing (all docs signed, etc.) from USAA, they wanted to run her credit because:
a. It is their "company policy" since "this is a $60k car" and
b. The finance manager said it was "federal law," but couldn't tell me which law (The federal law that the finance manager was likely referring to, albeit confused about, comes from the Consumer Financial Protection Bureau of the FDIC which requires that the LENDER make disclosures to the APPLICANT. My mom wasn't borrowing money from them or their affiliates, so this law doesn't apply). The finance manager than just said, "Well it won't hurt your credit that much and it's our policy, do what you want."
I don't know what the reason behind this policy is, but regardless, it's not a good one. I can only assume they get finance kickbacks or have been ripped off by a customer.

3) This is the worst issue. When valuing my mom's trade in value, the saleswoman shows us the price that Kelly Blue Book would pay as part of their car buying service (Instant Cash Offer) where they make an offer sight unseen. This was $6k to $9k less than the actual trade-in value of the car which is consistent to what KBB even says about it. When we asked about this, we were told, "This is just our policy to show you this offer FIRST," even though the saleswoman admitted it wasn't the actual trade-in value according to KBB after I pressed her on the issue. If this is truly a store policy, it's DECEITFUL. It was clear she wanted my mom to take KBB Instant Cash Offer value which would have netted them about $12k assuming that the car would have sold for the same as another 450h they had on their lot with MORE miles. They came back with another value at $40k because there was a new recall on my mom's car, but at least they could explain that one a little easier (although the price was probably a bit too far below actual KBB trade-in to be considered reasonable).

Needless to say, we left. The sales manager called a few days later, said that he was returning my mom's deposit because the ordered RX sold fast (he'd actually be required to return it anyway), and that he was disappointed that there was no sale because the saleswoman worked so hard on it. Nothing else. No other apology. No, "We'd still like to earn your business." or "What could we do differently?" Nothing.

Clearly Kuni has forgotten this is a customer-based business. They'll remember at some point, like when the customers go elsewhere.

So why after all this do they get 3 stars, they have a great service department and the sale two years ago (under different company policies) was smooth as butter. Without the service department and the previous sale, this would have been a "1 Star" review. They only get a 1.8 on Edmunds for a reason. Today, if you're buying a Lexus in Denver, go to Stevenson.

Excellent adaption to virus situation demands. Felt good about the process.

Kuni Lexus of Greenwood Village really sets the bar for any dealership experience. The staff who work there are extremely personable and friendly. This is my second time leasing at Kuni Lexus and it has been a fantastic experience from the get go. Jon Alvarez, Anthony, Jared and Archer were all key players in helping making our experience nothing short of awesome and get us what we need. Who can say that about their dealership and experience?! I mentioned to the GM that this process was just "too easy" and he said " that's how we roll!". Highly recommended.

Idoo was excellent. The best car sale person I worked with. She stayed late and lead us through everything we have to know about the car we purchased. I would recommend her to my friends and family.

Your representative Donnie took care of me. When the servicing was going later than expected he got me a loaner. My car benefitted from a discount, and I was not aware of this. He took care of that for me. I trust his doing best for me. I would recommend his name to anyone.

Sean Beattie was fantastic, to the point, helped me get what I wanted, sight unseen. Jesum is still there, we worked with him back in the day, so we BOTH were super happy and grateful. Nice guys.

ISSUE LEFT UNRESOLVED SO I AM VERY UNHAPPY. Apparently only 1 person in the entire territory has to approve issues with original paint on car bubbling so now I have to wait an UNKNOWN amount of time for this to be resolved. Not very professional. I am used to better service from Lexus

The problem was identified and repaired timely as promised. Service advisor was very knowledgeable, keeping me informed
Excellent service.

My car was in for a 3rd repair to previous work done that had not been corrected and still wanted to charge me for it. While in possession of my vehicle they further let my vehicle get hammered with hail damage to no fault of their own. I basically took better care of their loan vehicle than they did mine.
Never again.

I took my car in for service and Kevin is always very good at explaining anything which needs to be done. I also waited for my car in the most beautiful setting at the new location. It is also much more convenient than driving down Broadway.

I came in on a Monday morning looking to buy a used car. I didn't have an appointment, but had researched the cars on your lot before coming in and was able to get assistance from a sales person within 15 minutes of arriving. From the time I made the decision on the vehicle after test driving it and agreeing on the price to driving my new (used) car home, not even 90 minutes had passed. I look forward to returning to your dealership to get my Lexus serviced and owning a high quality car which will last me quite a while!

We actually look forward to visiting Kuni Lexus for service. The staff is professional and courteous, and the waiting area is fabulous, with refreshments, comfortable seating, business center, and entertainment. Have fun, or be productive, while you wait!

Don t rip off and judge people and tell them they can only test drive if they are ready to make a deal. You guys are disgusting.

We just bought a used Toyota Sequoia. Best dealer experience we have ever had. We know what we want before we go so that part was easy. They answer every question we had. Ask for Angela Drake. We highly recommend. 5 stars for her.

Kuni Lexus of Greenwood Village has the BEST customer service! Kelly K. in the service center was awesome! Beautiful facility too!

Very welcoming! The staff is kind, friendly, opening and while waiting they do their best to make your time a smooth transition. They provide snacks, water, coffee etc. which is all a plus. The place is spotless and the service guys are friendly.

The dealership is home of dishonest car dealers. No wonder car dealers are the most dishonest species. I agreed to buy a car for cash and the dealer told me to show up with a banker s check. I did show up with the check for the full purchase price. I asked him to hold the car until my sister arrives from out of state to sign documents and pick up the car. He refused to accommodate my request as if it s an illegal request, based on the manager s order. This was an alibi to deny me of my benefit of bargain. Dishonesty is the motto of your trade. Lying, misrepresentation and misstatements are your tools to take advantage of honest shoppers.

Cherie dealt with the father and myself. Anybody that knows my dad, knows that he is a handful with any sort of transaction. She took care of him, and ultimately me, with grace and a sense of humor. She followed me around from start to finish to ensure I was comfortable and understanding of my vehicle throughout the whole process, even checking on us during the financing portion. She truly made me feel at home, and I will gladly recommend anybody I know (or don t) to this dealership, as well as purchase all of my future vehicles there. I bought an '07 car, with 133k miles on it, but was treated as though I purchased a brand new $70k vehicle. And I mean, they have a floor just for entertainment... Including a pool table and movie theatre? Never going anywhere else. Thanks Kuni! Special shout out to Cherie Vaughan (Used Car Sales), Bob Lucero(Used Car Sales), and Archer (the finance guy). Everybody really made me feel important, and that's huge.

We worked with Van Saukam at Kuni Lexus in Greenwood Village Colorado and he was simply the best, most knowledgeable car salesman we have ever worked with. Highly recommend him.

After a routine service, my wife discovered that a fender had been slightly dislodged. Kelly Kennedy the Service Manager looked at it, immediately recognized the problem, and then scheduled its repair. He buffed out a few scrapes himself, unsolicited just because he saw them, and then he arranged for the repair and a loaner to be delivered to me. This is exceptional service, cheerfully rendered. My wife especially appreciate his caring and professional demeanor.

Time at Kuni Lexus of Greenwood Village is like a few hours at the spa! It is a most relaxing atmosphere while waiting for auto repairs, complete with a snack and beverage area, large screen TV, massage chairs, grand piano, and a cozy fireplace. The service and staff are excellent and all repairs are explained in detail with estimated pricing prior to the work being done. I trust the quality of work and enjoy the wait!

I have been a Lexus owner for years, and when it was time to purchase a used car for my daugher, we ventured to Kuni Lexus on Broadway. We found a car that she liked, and everyone went out of their way to make sure all questions were answered and we were satisfied. Usually when you leave, the deal is done, but I had questions the day after we signed the papers, and the mgr Shawn Evans took time to explain each question with patience and understanding.
Kuni is an outstanding dealership and you can trust them to effectively assist you with all your needs, I will continue to work with them in the future.

Love walking in to Kuni Lexus of Greenwood Village. First class dealership that treats everyone first class. When you buy a luxury vehicle you purchase for the amenities and luxuries inside the car. Jared and his staff, especially Zach make sure that luxury continues on with their service. They treat everyone as if they are the most important person in the room! Thanks guys!

Did exactly what they said with no up-selling pressure! Thanks Kuni

The best car buying experience I have ever had. Jack Chung and Gary Sanders were professional. The facility is beyond belief. Can't wait to get my wife over there to see it. Would highly recommend Kuni.

I took my Lexus for check up of a warning light 4Lo and differential lock, and I was advised it is an easy fix That will not cost much. But I was called and asked to pay $2100, which was beyond my expectations. Any way I said ok and went to pick the car, when I start driving the car start glitching, it feel like jumping out from a gear when I slow down. It was a horrible service. Now the car is back in the service,I hope I will not charge again. It is completely the mechanic problem. The car had no such kind of problem before. Thx

I already talked to the manager about this but there was poor communication on the servicing of my car And then even again after talking to the manager. It was an extremely big and expensive fix and I felt like I had to keep calling to find out what the situation was. I know Kuni Lexis is more expensive than other mechanics but I choose to go there because I usually get great service. I am reconsidering that.