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S
4 years ago

The Customer Service department is very friendly. ...

The Customer Service department is very friendly. However, I had to check out in one of the regular lines and the associate was not friendly. Acted as if I was interrupting her. There was another associate talking with her when I walked up. No greeting or anything. Also need to mention that associates need to stop using their saliva when trying to open the plastic bags. It's very disgusting. Use a wet paper towel or something.

R
4 years ago

Great deals today. Really helped me out as I'm cur...

Great deals today. Really helped me out as I'm currently unemployed for the 1st time in my life. Happy to see the shalves stocked with more selections. I always have great experiences at Kohls.

H
4 years ago

Needed to order items to be shipped to North Dakot...

Needed to order items to be shipped to North Dakota. Got a wonderful young clerk and she walked me through the process. Made my day so much easier. Other clerks happy and friendly and this was at the end of Black Friday.

C
4 years ago

A disappointing recent customer service experience...

A disappointing recent customer service experience at this specific Kohl's. I found a nice dress shirt on Google search saying Kohl's Brookfield carried it for $12. So I went in, found the shirt, and took it to the cashier. He rang it up (with a 15% off coupon) for $20. When I asked why the price was different, he explained that Kohl's has an online price and an in-store price. (Yes, most stores these days do.) I asked why you can't simply price match the online advertised price? He said you have to go through "the process" (meaning check out online, wait 2 hours for an employee to find the shirt that I am holding in my hand, wait for them to email me, and then pick it up). I have never heard of a more un-friendly process in my life! So we drove 1 mile down the road and bought a similar shirt at Target, and yes they price matched their online listing! In a world where department stores are closing by the hundreds, you would think these "processes" would be updated.

S
4 years ago

Everyone was very friendly. The place was very wel...

Everyone was very friendly. The place was very well organized and I had no problem finding the things I needed. There were a lot of stand out employees but to name some were Cody, Jalina, Eli, Scott, etc. They had lots of variety and great customer service.

About Kohl's Department Stores

Kohl's Department Stores: Your One-Stop Shop for Fashion and Home Essentials

Kohl's Department Stores is a leading American retail chain that offers a wide range of products, including clothing, shoes, accessories, home décor, appliances, and electronics. With over 1,100 stores across the country and an online store that ships to all 50 states, Kohl's has become a go-to destination for shoppers looking for quality products at affordable prices.

One of the things that sets Kohl's apart from other retailers is its commitment to customer satisfaction. The company offers free shipping on orders over $75 and easy returns both in-store and online. This means that customers can shop with confidence knowing that they can easily return or exchange any item if it doesn't meet their expectations.

Another reason why Kohl's has become so popular among shoppers is its extensive selection of products. Whether you're looking for trendy clothing for men, women or kids; stylish shoes; fashionable accessories; or home essentials like bedding sets or kitchen appliances - you'll find it all at Kohl's.

But what really makes Kohl's stand out from the competition is its focus on value. The company regularly offers discounts and promotions to help customers save even more money on their purchases. For example, customers can earn $10 in Kohl’s Cash for every $50 spent during certain promotional periods which they can use towards future purchases.

In addition to offering great deals on everyday items like clothing and home goods, Kohl’s also carries high-end brands such as Nike®, Under Armour®, Levi’s® , Calvin Klein® , Adidas® , Columbia Sportswear Company®, KitchenAid®, Keurig® , Shark® , Dyson®, Fitbit®, Samsung Electronics America Inc., LG Electronics USA Inc., Sony Electronics Inc., Microsoft Corporation etc.. This means that shoppers can find everything from basic essentials to luxury items all under one roof.

If you're someone who loves shopping online but hates waiting weeks for your order to arrive then you'll be happy to know that Kohls.com offers fast shipping options as well as buy-online-pickup-in-store (BOPIS) service which allows customers to pick up their orders at their nearest store within hours after placing an order online.

Overall,Kohl’s Department Stores has something for everyone – whether you’re looking for fashion-forward apparel or stylish home décor items – all while providing excellent customer service with free shipping options & easy returns policy . So why not check out what this popular retailer has in store today?

Kohl's Department Stores

Kohl's Department Stores

4.1