3 years ago
We are always looking for new places to eat in Mad...
We are always looking for new places to eat in Madison so we went for breakfast around 10am. When we arrived there were a few table waiting for food and many of the other tables had not been bussed. We ordered our food, got silverware and found a clean table to sit at. I asked for cream for the coffee and the gal taking orders said she would bring some to the table but she never did.
While we were waiting, we saw people ahead of us get the wrong food and send it back. There were no condiments out on the tables or by the coffee service and they were out of napkins and clean forks. Also, none of the dirty tables got cleared and cleaned so as more people came in, they were forced to clear and clean tables for themselves. The floors looked like they only clean up to 6 away from the walls as there were pieces of old food and other dirt near the walls.
It took close to 30 minutes for our food to arrive and when it did it was cold. My omelet wasn t cooked through, and neither were my husband s eggs. I ordered wheat toast and got white, and American fries and got hashbrowns. The hashbrowns were very cold and tasted like fish. As we left, we noticed that almost every plate at other empty tables had over half of the food left on them, like ours, so it wasn t just us that had a bad experience with the quality.
I read some reviews while we were waiting and it appears that this isn t a new restaurant (only a new location) so I don t understand why they weren t better staffed. Also, one of the reviews stated that you have to be prepared to get whatever the cook makes, not necessarily what you ordered. If that is the case, they shouldn t be giving people options. Needless to say, we will not be eating there again. My husband says that it was easily the worst dining experience he has ever had.