Kenford – Ukraine Ltd Review

The service is just awful! handed over the Asus laptop with a blinking display problem. though they called back in the evening and said that the contacts are bad, the repair will cost 750 UAH. on the second day they did. The monitor came home but wifi does not work. then he started to check everything and it turns out there is no sound at all. before that, 100% everything worked. I took the laptop apart and found that one did not connect the wiring adapter to wifi, I think it s okay, it happens .. then I look at the chip on the speakers, too, is not inserted. and to all this for an appetizer they also broke the screw fastenings of one. how is it possible to collect notes so that there is one problem in the end there are 3 problems. service and wry-handed masters.

Very nice service center. There was a problem with the display in the phone. Changed the display under warranty and in just an hour.)

I met here disrespectful attitude to me as their client from the first minutes of communication with the manager during a visit. Repairing time was increased by 4 times. The laptop came back with new scratches near keyboard. I DO NOT plan to CONTACT here in the future and will not buy an ASUS in future.

Good service. I changed the back cover on HTC m8, ordered by phone (my color was not). We drove for three weeks, came with the phone - changed in half an hour.

Repeatedly repaired phones of different brands, I have never regretted that I turned to them, I recommend

Skilled craftsmen. Quickly diagnosed the camera, did not impose unnecessary services and repair

They do it like normal, but once in my Nokia 8800 they changed the screen.

High-quality repair equipment. Handed over Lenovo, Sony. Professionals !!! Thank.

I highly recommend it! Going into the service and seeing that life there froze in the era of Nokia - it was necessary not to risk it. But already as it is. I handed over the camera with the problem of folding the lens. The problem was announced, the spare part for the replacement and the cost of 1500 UAH were named. They said that such a part is not available and will order delivery time of 3 weeks. But the next day a miracle happened - I was informed that the repair was completed and can be taken. Then they reported a broken terminal, because for a long time I could not pick up my camera, it turned out that it was constantly broken. Generally cache only cache - the second bell is not in favor of this "service". As a result, after 1.5 months from receipt and two days of use, the same damage occurs. The office is in a denial failure, links to mechanical damage (chips, scratches) that were during the repair and the offer to repair it again for 1500 UAH. It felt like there was no replacement, something podshamanil it earned, cut down the lungs and all.

The only place where I managed to fix the fly smartphone under warranty. Getting (to me) is not convenient

Value for money and quality of work performed is acceptable, but it is necessary to clarify the terms

I was at the Huawei Service Center. Great service. Recommend

I do not recommend this center!
Today I wanted to give the phone there for repair. I waited in line for an hour (Sovdep !!! Horror !!!) although there were 3 people in front of me.
While waiting in line, I realized that I won t give the phone back because: with me they returned the phone to the girl, and the breakdown was still malfunctioning, although she already paid for it ?!
Another man was waiting for something to be soldered there, but after an hour of waiting instead of the promised 15 minutes, they said, I'm sorry. in 2 days.

I handed over the phone for repair. Sony xz1 compact. On a paid basis. The problem was with the 3.5mm jack not working.
For one thing I asked to clean the microphone and speaker due to poor audibility.
As a result, they called and said 3.5 cannot be repaired, the matter is in the motherboard, but we will clean it for 600 UAH.
TC handed over for the sake of repair 3.5 refused to clean them for big money. (New speaker and microphone, for reference, together cost 100-150 UAH)
In general, the phone was returned to me with such a neat comment like "I would not count on its further water resistance, your SIM card tray is worn out there."
At first I didn't pay much attention to this comment, but ..
A month later, the display module began to move away from the case, after which it dawned on me ..
I wrote to them in the mail with the question of eliminating their own jamb for gluing the display for which they slapped me a price tag of 500 UAH and they will eliminate everything.!
In general, as I understand it, after the diagnosis, they simply put the display on the same glue that was there before .. !!
This is what it means "your device was assembled and issued in the form in which it was received." It turns out that this also applies to glue.

I sent the guys away and I will complain above ..

Strongly not recommend!

Separately, I will note the lady on the phone who is like "I do not know, they gave me information, I give it to you, there is no connection with the master, I do not know" a very necessary employee ..

I gave the phone for repair, there were dead pixels, the repair under warranty replaced the screen, put a new one, but after a while it just peeled off. I had to waste time and money and drive back, since I do not live in Kiev. Glued back under warranty, now I ll eat enough that it will not fall off again ...

Terrible service. I handed over the video card for paid repair in July, a week later they called, announced the amount of video memory replacement, said it would take a few weeks, then once every 2-3 weeks I called them myself, promised to repair it, as a result the video card stayed on the service for 4 months. and not repaired. Horror. 4 months of lost time. Work in pair with the Krok service.

I gave the phone to replace the touchscreen. Picked up in 40 minutes. Buy repairable equipment.

They brought the phone to work, it was just sometimes overloaded. Two days later, they gave two different reasons for this - the power controller or the dead memory. As a solution, they suggested replacing the entire system board for 7650 hryvnias !!! After the refusal, they returned the phone, which did not even turn on. I do not recommend to anyone!

Good service center, also authorized. They did everything that was necessary.
There is only one minus - EXPENSIVE!
It seems to me that you can find similar computer repair services cheaper ...

I have only positive impressions. We repaired the car DVR. Everything is very prompt and under warranty.

Good service
Friendly employees who seek to help solve the problem

good service center - officials. fast diagnostics, adequate price. serviced the canon camera.

I don t know how to fix it, but the administrator is a brake, one question was said from the beginning, then another, to the question of the time of the delivery point. Calling is very difficult. The technician arrived at the pick-up point on Thursday, but no one called back and the operator didn t give a number. As a result, they stayed on Friday and the weekend and had to go on Monday on a working day, although they could arrive on Saturday !!!

Terrible office. Waste your time. They say one thing over the phone, but upon arrival they deny it.

I handed over the camera for repair. They promised to call back a week ago. Slow service.

It would be 5 stars if not for the vile service and callous attitude to the client from the center's staff. I do not advise you to rely on any specific deadlines for the completion of work! Be prepared that they will interrupt the conversation and just hang up when they get tired of discussing their own puncture! Also, I'm sorry / I'm sorry that it happened , too, no one will tell you and somehow try to fix the situation too. Thanks for fixing the lens though.

Disgusting customer service. Complete lack of professionalism and unwillingness to work.

Twice the Asus device was repaired, the first time in three weeks and the second time in two, spare parts were replaced, after which the device never worked properly. The attitude of the staff is boorish, they violate consumer rights and are not ashamed of it. Only contacting Asus Support directly resolved the problem and put the "director" of this institution in place. The worst service center I've ever visited. I do not recommend contacting because there are no professionals there.

I liked. He gave a five-year Ideapad with problems with the display. Quickly diagnosed, ordered the chip, changed. It took about two weeks.

Service disgusting !!!
I gave my photo camera to clean the matrix. When returning said that everything is well cleaned checked everything is good. Upon arrival home, on the very first photo I found out that the stains didn t go anywhere as it was before the cleaning and it remained so ....
When they called me they answered that how he was transported by you someone who does not know dust could appear on the way again ....

Do not carry your equipment to these charlotans take big money and the result is 0 ....

Never, under any circumstances, carry your equipment there. It seems that employees are recruited there on the principle of "were your parents a brother and sister? Great, you are right for us."
Incompetence, lack of any logic, a waste of customers time for them in the order of things.

I left the asus laptop to replace the matrix under warranty (there were lights), from the moment I brought the laptop to the moment I took it, it took only 3 days! Everything was done quickly, accurately and efficiently, guys, great!

The only service that undertook to fix my phone. Issued in 5 minutes.

I gave 3 weeks ago a laptop, with a guarantee, no reaction yet.
With All right. Working. thanks

Terrible service. Came, waited an hour in line to hand over the phone. They said no details, We must order and wait a week or two at most. After this time, no one called, I did not apologize, I had to call again, they said a week, because the details were at customs. On the fourth week, they said the same thing, after that I got tired of waiting, took the phone.
P.S Databases do not work stably.
If you need to fix HTC, excellent service, masterphone, Decembrists 2. Made in 4 hours.

For many years, we have been contacting this service with our diverse equipment. I like the stability of quality service. It s very convenient that you don t have to pay for diagnostics - i.e. you don t want to do the proposed repair, or according to the results of the diagnostics, cannot be repaired , you just take it all. Always repair in the specified time. There are returns for repeated repairs, but there were no complaints about the quality of the repair.

He brought his phone to the service center after 3 days and they announced the result (which turned out to be completely not the top one) that the motherboard module flew by the phone and repair was not possible. I went and bought a new one. (It s good that I can afford to buy a new one !, and now another question is what if I could not afford to buy a new one? PS: read the continuation and understand everything !!!!!) A few days later I wanted to ask my old phone for spare parts, but I was persuaded to wait for him to re
I diagnosed it (in another service) and after 2 hours they said that it can be repaired for only 370 hryvnias and the reason for the breakdown is that I used 3.2 ampere charging and not 2 ampere but not what they said! Put 2/5 because they were very polite !!!

100 times think about whether your equipment of this service is worth it, that it will be returned to you in working condition is unlikely to be checked on a laptop which worked normally but the problems were with the switching on, after this service within 2 months, received a completely non-working machine with the words " it happens"

NEVER give your phone to this cantor.
It s just tin.
I gave them my Sony 2 times under warranty, there were problems with the microphone, they held the phone for 40 days, and then they just returned it and said "they didn t find any problems" ... Enchanting idiots!

Then I handed the manager a phone, I say, you can hear me, fix the malfunction of the phone, and the second time the same thing, they returned and said "sorry, I could not subordinate."

And this is an OFFICIAL Sony service center, just no words ...
Managers for receptions are rude, a call center will not get through really!

fast and warm service, solve my handset issue within 1 hour

Service is rather good than bad. Three times he addressed on simple problems - everything is fine, satisfied. The problem is a little more complicated - that s it: we don t have any details, we don t work with these brands, we didn t even make a diagnosis, and they held the phone for three days. Fortune-telling on coffee grounds, but not diagnostics. Well, what do they fill up with a hand on.

This store has long been closed. At the moment there is a service center Huawei.

I wanted to turn here! But he read the reviews ...., to help cryvoraks.

good service - everything was done quickly and efficiently.

Under the warranty, the phone was repaired in a week. But long lines for surrender and receipt. Maybe it was at rush hour, I don t know

What we have on the laptop, 3 months of diagnostics in anticipation of a spare part, a stolen CMOS battery, a lot of flux on the motherboard, the absence of 5 bolts, a broken connector on the motherboard for the keyboard cable. The repair was not completed.
About the repair of the phone in general, laughter, one diagnosis: the replacement of the motherboard, in the other SC, it was flashed and all good.
I advise those who value their time and technology not to contact this SC. Bombit.

Total handcuffs. Complete bullshit with warranty repair asus. They spat and gave. For the money I can do in second place. Boots can lick your ass in the future))

Many write that on their questions to the service there were problems - I did not have this.
The operator is available and clearly consulted me, communicated politely.
The consultant in the center also quite clearly called the solutions to the problem (with different figures of value),
The work is not difficult, but done qualitatively, quickly and at an acceptable cost.

I brought a camera with an objective to adjust the lens, it turned out - the problem in the machine carcass, extra money was not removed, they took only for setting the right part. In the makeweight, ABSOLUTELY FREE, updated the software and a couple more chips.

Thanks to the kenford team (TTC-CRIC / CPS service) for the quality services provided!

I didn't like the service. And that's why.
I brought a camera to this service for the first time. They said that for repairs you need to order a spare part, which will arrive in a month. Ordered. A month later, I was told that the spare part was still on the way, it was not known when it would be. I waited another half month - the spare did not arrive. I took it to another service - it was repaired in a week.

The second time I brought a lens - they said that I need to order a spare part and wait a month. I took it to another service.
I can't tell you how they are repairing there, because in this service they only make you wait.

Low level service. The staff is rude, very uncomfortable.
Better go to another place.
The repair itself was done fine.

For the amount they take for repairs, they could work faster.
They called the repair time of about 4 days. I m already waiting for the third week ... Suddenly, the necessary details are gone.

I ordered a laptop matrix cover, the delivery time was up to 2 weeks, after this period they called another 15 days plus. So either they didn t order it at all, or they don t know the delivery time of the spare parts at all. I really do not advise you to contact this "service", but the main problem is that it is officially represented by Asus alone.

Just disgusting service. 1 month of waiting. As a result, nothing can and can not do anything. 3 bolt lost. Mediocrity

Great service. I use it for several years. Thanks to "Step" my HP already 10+ work.

We held the phone for more than 2 weeks, then "charged" the price of the repair almost at the cost of the phone.

The best service center HUAWEI, fast and high-quality service, there is a waiting room, TV, coffee machine, water cooler.

Had a fairly short wait to talk to someone who spoke fairly good English. He accepted my laptop for a warranty repair and took care to protect the top cover by putting tape on it.
The repair was done right and on time but the screen was damaged in that there are light spots and lines on the screen that weren't there when I brought it in.

Horrible attitude to work, incompetent workers! I sent a camera to replace the matrix 3 times from Lviv to Kiev, as a result of the problem did not solve. Only nerves and time spent.

The spare part went to my smartphone for more than two weeks. Calls are answered very rarely. The ASUS representative office in Ukraine responds in no more than 2 working days. I wanted to write a complaint, but since our customs in Ukraine works (I heard this not only from the words of the employee of the service), but also communication with the employee (he complains that he usually does not do this, like gluing protective glass on a smartphone screen) I was reassured. Also, when the spare part arrived, they called me and sent me an SMS. Well, you can write, I have no questions for employees (except for telephone communication), time passed for me for a long time, but I used to live without a smartphone. I will put 4, but with a minus.

I ve been standing for 15 minutes already and have been waiting for the cashier to pay 850 UAH for cleaning the camera s matrix ... they ve cleaned it badly, they said they would update the software - how was version 1.0 still there, I think it might not pay?

One of the best service centers! Very satisfied with their work! He was able to watch the engineers, and he must say that they are really professionals! I just want to say two things, dear friends, the waiting time depends not only on the work of the service center, but also on the supplier of the original parts and, of course, on you, the client, as it sometimes happens that it takes a lot of time to agree with the client! And second, that electronics is a very unpredictable thing, and the SC can be tested perfectly, and having poisoned your hands to detect defects, and this of course depends on many conditions, so be wiser! And of course, all the equipment before passing to the customer takes more than one hour of testing, due to which the waiting time can be increased (maximum 1-2 days). And I consider the service really on top!

(English)
One of the best service centers! Very satisfied with their work! I had the chance to watch the engineers and have to say that they really professionals! I want to say only two things dear friends, waiting time depends not only on the work of the service center, but also the supplier of the original parts and the course it is from you, the customer, because sometimes it happens that in coordination with the client lost a lot of time! And second, that electronics is not a very predictable thing and SC can be tested perfectly, and got your hands on to check a defect, and this course depends on many conditions, so be wiser! And of course, all appliances before you give the customer is more than one hour of testing, thus may increase the waiting time (maximum 1-2 days). And think the service really stands out! Thank you for your work!

UPD: Canford is your bottom !!! It was enough to wipe the contacts with alcohol and there was no need to change the loops, because you "scratched" me. You just don't have the right to call yourself a service center after that. I'm not talking about getting my phone back. When the moon was held, but given away with the appearance that it is my fault, you are not able to repair it

Awful service. The moon couldn't deal with the phone. Then they turned it back and did nothing. The staff are unfriendly, the call center is meaningless, they are fed breakfasts and cannot provide any specific information. Very unhappy. I'm going to Kardachi))
UPD2 to the owners: I see you asked for the receipt there. send me a private message, I will give the phone number, because the receipt is not sure that he saved. And you can safely point to your engineers at the door and wish to find a new job. 20 minutes there was a repair. 20 !!! And you kept the moon. Shame on you

Until I wrote a complaint to ASUS, I could not even diagnose the problem. So - Syday, two!

Expensive, long, the quality of service is lame. As a result, the repair was completed, but I had to apply 3 times with refinements and alterations. And even after that, some things to finish independently. Questions concerning repair are answered evasively, it is impossible to communicate with a technical specialist.
In general, on an extreme case it will go, but it is better to look for another place as for me.

Two weeks ago I took the laptop to service (maintenance of the cooling system, replacement of thermal paste and thermal pads), took it the next day.
After two weeks of use, there are no questions about the stability of the laptop, good work.

Great service, for half an hour, we found a breakdown and did everything, the laptop works fine

I had to pay 500 UAH for opening the lid to get a sim card that was stuck in the tray! On the sim card was black lacquer, because of this tray did not go. I inserted this sim card into other phones and there were no problems! I do not understand why I had to pay if my guarantee is 2 years from Huawei! The phone was opened, there was no repair, nothing has changed! Is the opening of the phone is not a diagnosis ?? Why do we need a guarantee then ??? And the MOST IMPORTANT QUESTION - who are Kenford if I bought a Huawei phone and I have a Huawei warranty? The guarantee indicated this place, which eventually turned out to be private owners and in fact they have no relation to the Huawei team! I do not understand, only in Ukraine it happens ???

I have never seen such incompetence. Repair of my phone took 2.5 (!) Months, promised 3 days. Three times I had to take it back under warranty and each time I returned the phone with a breakdown from which I had contacted from the beginning, assuring that everything was fixed and each time they made a new diagnosis and made a diagnosis for weeks. Having unsuccessfully poked a finger at the sky, they didn t come up with anything better than to say the problem was not detected by the master after the next diagnosis , which lasted more than a week. After spending 2 minutes, the problem miraculously nevertheless appeared in the hands of an employee who, with a displeased look, wanted to return a half-working phone. As a result, they could fix the phone only after the intervention of the leadership 2.5 months after the first call! Stay away from this place.

I do not advise you to get involved with this service, because the quality of the discussion is very terrible, everything is very long and all three are expensive. They don t give a damn about customers. but there are nothing other services which serve well!

Guys, you work well and repair not the first time Canon's photographic equipment. BUT a pancake ... waiting for details is something. 1 month, approx. You are an official service and you carry the items longer than Ali Express?) Well, about a month you at least have been warned and invested in it. But since I've waited a detail for more than three months! It's like a pancake ??? Warehouses, re-sortings. But why should I care and why should I enter the position and understand this all. When I carry a lens at the price of a couple thousand $. A month to wait for the lens bayonet ?!