I called ahead the day before my oil change servic...

I called ahead the day before my oil change service to get a price. I told the rep on the phone the make and model of my vehicle and was quoted $39.95.
Then when I arrived at the dealership I asked again what the price would be and was told the same thing. $39.95.
Then I went and sat in the waiting room with my infant daughter. while I was waiting, my child did a #2 in her diaper, and I realized that I had neglected to bring the diaper bag with me from the vehicle. so I went back to the service counter to ask if I could retrieve a diaper. The person behind the counter told me that the car was done, and that he would bring me the keys in a couple of minutes. My child sat in her dirty diaper for another 25 minutes before they finally brought me the keys!
Then when I went to the cashiers counter to pay, they told me that unfortunately it was going to be $47.20 instead of $39.95 like I had been told twice!
Now, you may be thinking that "it's only a few dollars, what's the big deal?" But I have been out of work due to a bad back, and am having a disc replacement surgery at the end of July, so I have to stretch literally every penny in my budget! so that "few dollars" meant that I went without a meal this week.
I am not normally one to complain, but the lack of concern for the diaper issue, and the "I'm sorry there's nothing I can do" attitude over the money made me hesitate to do business with, or recommend Karl Tyler to my friends and family.