Kalahari Resorts & Conventions

Kalahari Resorts & Conventions Reviews

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This resort is so close to perfection. With a sma...

This resort is so close to perfection. With a small bit of training of the staff, the feeling guests get could be over the top amazing. My perception is that Kalahari hires great people but does not train them on the finer points of customer interactions and positive attitudes. If management spent a few minutes each day coaching staff on how to wow their guests, this place could blow customer s minds.

Checking in at the front desk is the best example. There were nearly 20 employees at the front desk and they mostly had their heads down focused on their work instead of greeting guests in line with the best of attitudes. They are missing an opportunity to make families feel super special and make a great 1st impression.

On a cleanliness note, they are right on the verge of becoming a worn out dump. This complex is going to need some serious money spent to make it top notch again. Everything is showing signs of aging and if the management doesn t get their hands around it, this place is going to become a ghost town at the expense of competitors who have the fresh updated facilities.

All that being said, the average profile of guests here are middle aged adults with middle aged children who LOVE the experience of an indoor entertainment Mecca. If Kalahari staff remembers that their guests pay the bills and if the staff treats each guest with amazing customer service, they will be a thriving, vibrant attraction for years to come.

I only viewed and participated in the i door theme...

I only viewed and participated in the i door theme park but the Kalahari had the most amazing arcade full of newer games for all ages. The mini golf was beautiful like an actual course, and there indoor rides made adults even woozy which was epic. The place was beyond clean for the amout of people in there. The staff was super friendly and helpful all day. They also had an amazing obstacle course for both ages that truly left people holding yhere breath in suspense. Defenitley on my list of places to travel back to asap.

The kids liked the indoor water park and arcade. W...

The kids liked the indoor water park and arcade. We stayed in a 2 room suite. The furnishings are very basic and motel quality. The on-site entertainment and close vicinity to other local restaurants and attraction are nice. However, the rooms are on the low end in my view and not worth the rate charged.

The indoor water park is very hot with very little...

The indoor water park is very hot with very little chances to calm down. The VR rigs are very cool, would be better if the checked for interpupillary distance. Indoor themepark is fun, but wristband only does so much. You need a lot of money to even do 1/3 of any of the indoor themepark. The go cart track is to small and some of the carts feel very sluggish. Food is expensive but what else do you expect? But is very good so you are paying for quality. Do bring your own snacks will be a lot cheaper. Would recommend is a lot of fun.

The water park is really nice. The slide layout is...

The water park is really nice. The slide layout is pretty smart. There are areas for different ages of kids, that really useful as a parent. There were 2 things that really made me stop and think that this place is well thought out. 1) in the locker rooms there were spin dryers and small bags to place your suit in. Very cool. 2) in the bathroom of the hotel room, there was a cloths line over the tub, way cool. It's simple and easily overlooked. But for the price, a few little things that made an impression. Also, the arcade, Tom Foolery, was a sensory overload but way fun.

Best resort in Wisconsin Dells. Indoor & Outdoor w...

Best resort in Wisconsin Dells. Indoor & Outdoor water parks are top notch. So many things to do and it's all in our spot! You can't beat the indoor/outdoor swim-up bar. Rooms are extremely clean & have the most comfortable bedding sets, and we've always had great customer service. It's always a treat to stay here.

Everything was great, except people were rude at t...

Everything was great, except people were rude at times. I understand I'm on vacation so I expect to spend money but everything seemed very overpriced. Generally speaking everything was good.

We always have so much fun

We always have so much fun
You have to try out the outdoor hot tub at night, so beautiful

Amazing resort! The staff is friendly and the acco...

Amazing resort! The staff is friendly and the accommodations are top notch. On site you have water parks, an arcade, restaurants, a movie theater, a very nice bar lounge with games, bowling and an assortment of amusement rides. There s really not much reason to leave unless you want to go shopping. The prices on most of these amenities are reasonable for a resort. Best of all, they have the fastest and most unique water slides of any resort if Wisconsin Dells. This is my favorite place to stay, bar none.

Waterpark is very nice. My kids enjoyed a lot and ...

Waterpark is very nice. My kids enjoyed a lot and didnt want to leave the resort after 3 days and 2 nights. The only thing which was bad is everything is super pricy inside the resort. And you are not allowed to bring your own snack and drinks inside waterpark. However you can order from outside to delivery your room. Theme park for kids under 42 inch is about $12 or $13, above inch is around $30 each.
For all games inside Theme park you have to buy separate card or you can bill it into your hotel room card.

We visit the Kalahari at least once a year and we ...

We visit the Kalahari at least once a year and we love the atmosphere. Everything you need on your vacation is in this one building. They have both an indoor and outdoor water park, an indoor theme park, an attached movie theater, multiple restaurants, and some convenience stores. The rooms are always clean and the multi-room suites are extremely nice.

Rooms were okay, check in was tedious. Checked re...

Rooms were okay, check in was tedious. Checked reserving a cabana, they want $400 for the day, and it doesnt include anything but shade and a TV. That is highway robbery. I dont think they even offer any kind of service with the cabana. The place was crowded but that is to be expected. They should have some kind of incentive for hotel guests to have time in the water parks before opening to the public.

The floors in the area going from the indoor to the outdoor water park are treacherous. They put a 2 foot wide runner out and expect the large volume of people moving about to fit on that small strip of rug. They dont even have wet floor signs out. I was walking and started to slip and almost fell. My grandson did fall.

Luckily the kids had a good time in the waterpark.

For a place whose claim to fame is having an indoo...

For a place whose claim to fame is having an indoor waterpark, they have a shockingly narrow supply of swimwear. If you have anything less than a 36" waist you'll need to stop at walmart on your way here. They have XXL sizes but I don't think their manufacturer is familiar with American bellies. Their XXL is a comparable to a medium at walmart/target.

Do not expect to find anything in your size at the resort.

My first time coming here and I was a bit disappoi...

My first time coming here and I was a bit disappointed that the room was dirty. The curtain had white paint on it I believe and a small table had a red juice stain on it. Then a fly was flying around the room which is pretty annoying. I wish the staff could clean the rooms if they know someone is checking in way before hand. Disappointed but still think its decent.

Nice place, especially the combination room with k...

Nice place, especially the combination room with kitchen. Daughter and 2 year old son enjoyed the waterpark, reception staff very helpful when we decided to extend for another day and he processed the request without any problems. Room service did a good job in replenishing our stuff including the towels everyday. This is the 4th time that we stayed with Kalahari, Will highly recommend to friends.

We booked a two queen sized beds, hen we got to ou...

We booked a two queen sized beds, hen we got to our room, we go the 2 beds, plus a king sized bed! It was nicer than the suite that we got the first time. This time everyone got a real bed, in the suite we had a king sized, but that was it. We had to sleep on a couch pull out, witch wasn't comfortable. The staff were nice to the kids and the water park was close to the arcade. It was very clean. The hotel was super convenient. It had entertainment, restaurants, and snack places. Five Stars!

We stayed in a cabin on the lake just down the roa...

We stayed in a cabin on the lake just down the road, which is still a part of the resort. It was so spacious (huge actually), extremely quiet and we absolutely loved the fireplace. It still included full access to the waterpark and was just across the lake from the historic mansion. We actually first saw these cute cabins while taking a duck tour prior to checkin and had no idea they were where we were staying! I just wish they had their own private hot tubs, because then I would have never needed to leave! We really enjoyed the waterpark and the arcade during our visit!

Amazing!! The food is awesome at every restaurant....

Amazing!! The food is awesome at every restaurant. Drinks are so good! The water park is super fun. The staff is so friendly. I would recommend the hut style rooms across the way. There is a skyway you can walk through. Will definitely be returning.

I am from West Africa and trust me when I say that...

I am from West Africa and trust me when I say that You will enjoy the experience at The Kalahari Resort. I was truly impressed by the decor, the music and the hospitality, it literally feels like you are not in the U.S. but in South Africa. The only thing that got my attention is the food, for an african themed hotel it would have been nice to see some African food on the menu, it would have probably made the experience, a complete one.
Talking about the indoor waterslides, it was pretty impressive and fun. There was even adult side with a pool and a bar with chairs in the water where you can watch the TV.
Also, Thank You Kalahari for the free upgrade, that just made our stay there even better.

Was a fun day. Went with a subsidized group event ...

Was a fun day. Went with a subsidized group event so it only cost us 10 bucks for the indoor water park plus a slice of pizza. Our experience involved some--but not an excessive amount of--lines, and a few very fun rides. All in all I can't imagine spending more than a day here unless you have kids who are having a blast. Biggest complaint is that they really try to gouge you once you're in the park--very high cost for food and lockers ($10 for a small locker!). If you prepare and leave your own food in the car, though, this is a fun day.

The beds were rather uncomfortable and the pillows...

The beds were rather uncomfortable and the pillows were terrible. My stay began on a Sunday and since we weren't on the top floor, we could hear kids stomping around the hotel until late at night. The arcade is huge and though we didn't end up buying a game card, we likely will next time as we love arcades and they have lots of games that we enjoy. The water park is pretty good. If you've never been to an outdoor/bigger water park, then I'm sure it would be a lot more enjoyable. My absolute favorite part of the park was the outdoor hot tub.

We had a great time. We stayed in a king whirlpool...

We had a great time. We stayed in a king whirlpool suite and the room was large and clean. We were very close to the waterpark but some of the rooms would have been a long walk. Only really negative thing is that everything is overpriced but that is no different than anywhere else in the Dells

There are only 2 big umbrellas in the outdoor wate...

There are only 2 big umbrellas in the outdoor water park so get there early if you want shade. The indoor park is very warm on the inside, so if you are not going to get wet be prepared. Theme park does supply Crocs if you don't have socks and shoes for the rides.. cabanas are very pretty pricey $299 for the outdoor ones. Otherwise the water is amazing not too cold that you are blue the whole time and during the week is the best of course.

2 Queen room is spacious and we'll designed with t...

2 Queen room is spacious and we'll designed with the theme of the resort. Kids absolutely love the indoor and outdoor water parks that are included with stay. Lots of fun stuff to do close by as well.

This was the best trip I've ever taken my kids on ...

This was the best trip I've ever taken my kids on and we cannot wait to make this our yearly tradition. Great service and clean rooms. Waterpark was amazing! I highly recommend it to anyone with kids

We used the Kalahari as a base for our wedding rec...

We used the Kalahari as a base for our wedding reception and housing. The 'lodges' were wonderful and very homely. Not to mention the water park was fantastic for all, especially the younger guests. Would without a doubt return to the resort.

We enjoyed the Kalahari water park and game room b...

We enjoyed the Kalahari water park and game room but our room really sucked. The room felt stale and stuffy. The bed was comparable to sleeping in tissue paper with square small pillows which was odd. Our view was literally a dumpster which I know isn't a huge deal but the rooms aren't cheap either. We couldn't sleep so we left at 230am to drive home to give you an idea of how uncomfortable it was here. So I can recommend the activities here, just don't stay the night at the hotel!

great experience, they gave me a free upgrade (tha...

great experience, they gave me a free upgrade (thanks kalahari). the girl at the front was great. we had loads of fun, just a couple of bad employees kinda sour it but overall it was a great trip..

Amazing getaway. You can easily spent your entire ...

Amazing getaway. You can easily spent your entire stay here and not go outside if cold is not your thing. Between the water park and amusement park and escape room the kids can easily find something to do. There is a spa for the parents . And many onsite restaurants. There is even a AMC theater connected to the resort.

The Kalahari Resort in the Wisconsin Dells is a fa...

The Kalahari Resort in the Wisconsin Dells is a fantastic destination. The facilities, amenities, service and staff are all top rate. I was there for a conference, and it was flawless. Families with kids are sure to have a blast in the waterpark and the amusement arcade. Big fun!

Went to the Kalahari to try out the indoor and out...

Went to the Kalahari to try out the indoor and outdoor waterpark. Found out they had a VR zombie game, that was an absolute blast to play with friends! The indoor and outdoor parks were a lot of fun and was surprised by the number of rides. The food there was good as well. We also had fun playing at the indoor theme park/arcade.

We were able to go on a Groupon deal so it was wel...

We were able to go on a Groupon deal so it was well worth it. Please note that anyone under the age of 18 must be accompanied by a parent or other adult age 21 or older when checking in. When we checked in, we were all asked for some form of ID. One member of our party was under 18 and happened to have a school ID, which they accepted. I'm not sure what they would have done if I had not been able to act as his "guardian", so teenagers planning trips we warned.

This place is pretty cool and all around a great f...

This place is pretty cool and all around a great family place but not for the money you pay. The rooms are small and everything in the bathrooms are tight. However, the main reason it gets a 1 star and not a 2 star is because after paying $$$$s to stay here for the week, plus activities i cant believe i paid $10 for 2 bananas and 2 small oranges! Im no math wizard but thats about a 300% mark up or more, not cool. Smdh....we are avid Dells vacationers and this was our first and will be our only stay at the Kalahari.

Another side note: if you dont want to work in customer service then please do not ask for a job at the concierge desk. My wife asked where something was and the lady working there was extremely rude. Sorry lady this was our first time here and we do not know where eveything is, however since u work here and that is your job we thought we would ask, sorry we asked!

I was there for a convention. My room was upgraded...

I was there for a convention. My room was upgraded to a suite. The food and accommodations were excellent. When our room keys were accidentally canceled they quickly got someone on every check in station to reset them and gave us free pizza and a free drink. Would highly recommend it.

*Edit: Lowering from 2 stars to 1 because of the o...

*Edit: Lowering from 2 stars to 1 because of the obnoxious response of replying to my Google review here right away, but then ignoring the email I sent weeks ago to follow up, like they specifically asked.*

Yeah, never staying here again. We just wanted a quiet stay in a hotel room with a private jacuzzi, where we could safely relax. Didn't even care about the attached water parks or attractions.

Check-in was a cluster. My significant other spent 45 minutes in their disorganized mess of a line (having almost gotten to the front of his line, only to have his cashier disappear and leave his whole sub-line hanging). He eventually found out that our room wasn't ready, 1.5 hours after check-in time. Despite the abundance of emails, texts, and signs about mask wearing requirements, there was no enforcement, so a majority of the guests weren't wearing masks in the check-in area. To Kalahari's credit, they did partially comp us a meal due to the room unavailability, and I have no complaints about the restaurant. But it wasn't really worth feeling so unsafe, and starting off our visit being so inconvenienced.

However, while we were waiting for our room and heading over to the restaurant to grab food, I was attacked in the parking lot by another guest (I asked her to pick up her litter that she had just thrown on the ground in front of us, and she threw a full soda beverage at me. Classy.) Fearing for our safety, we immediately left to a different part of the parking lot. I called security and asked for them to share the surveillance footage with me so that I could make a police report, but they never got back to me after our initial talk.

The room itself was fine, and I'll give one other point for the hotel sanitizing the remote. I'm glad that we brought our own wipes to give everything a once-over, though, since I didn't exactly trust the establishment after our initial experiences.

If you like water parks enough to brave unmasked crowds, longs check-in lines, and the potential of being attacked by unstable guests with no backup from security, maybe Kalahari is for you. It definitely wasn't for me.

Kalahari Resorts & Conventions

Kalahari Resorts & Conventions

4.3