I took my family here for the first time this week...
I took my family here for the first time this week. Lifeguard Garrett is the best lifeguard I have ever seen. I loved watching every single kid come down the slide and have a splash fight with him. You could tell every child was wanting to go down the slide just to play with him. This was my child s first big slide and when we came down and she got to splash him it made her less afraid and she kept wanting to go just to splash him again! He has a fantastic attitude! If every lifeguard made sure every child was being safe but also had a little fun with each kid, the Kalahari would have no competition! We stayed one night and enjoyed it so much we decided to stay another day! The lady who helped us reserve our room for another night also went above and beyond!!! My child was having a melt down because she wanted to throw a coin in the water fountain. The woman asked our daughter why she was crying and our daughter responded that she wanted to throw a coin in the fountain. We told her we do not have any change in our pockets and would have to wait until we were done at the front desk to get one. The front desk lady went into her own purse and gave our daughter a coin to throw!! I wish we had asked what her name was!
We had fun at the facility but what made our experience was the customer service!! You have no idea how much we appreciated you all helping when we were dealing with a 4 year old meltdown!!! We will definitely come back again and can t wait to go to the Round Rock, TX location when it opens later this year with the rest of our family in TX!!!