3 years ago
I don't normally write reviews on here, but I feel...
I don't normally write reviews on here, but I feel obligated to do so with this salon. Let me tell you about my detailed experience at joseph Anthony's, If I could give the salon 0 stars I would. I had such a bad experience there, I was looking for a descent salon around the area, one of my coworkers recommended joseph Anthony so I googled them and read all the good reviews. I called to make an appointment and although I told the receptionist it was my first time there she failed to tell me that they actually have levels when it comes to stylists. Their stylist levels range from 1-5, had I known that I would have booked with a level 4 or 5. I got booked with a level 2 stylist who did not even come near the color that I requested, I wanted a blackberry red color (which I had a picture of) and ended up with a dark brown color(my natural hair color.) I also asked for a long bob and ended up with regular cut same length from the front and back. When the color did not turn out as I expected I pointed that out to the stylist and she assured me that it will get lighter and she walked me out of the salon and handed me the mirror to see how bright it looked, of course with the sunlight reflecting on my hair it looked much lighter so I went back inside and let her continue with the cut. She also told me that since I had highlights before she died my hair, my hair will get even lighter because all the highlight will come out with the new color. It has been more than 2 months and my hair is still dark brown! She also suggested some products from the salon which I did purchase. I purchased a shampoo, conditioner, and a hair spray (which I have no complaints about.)But I did spend a generous amount of money at this salon with no satisfaction with my appointment at all. After my visit I received a call for feedback on their services, I was at work at the time so they left me a voicemail. I of course returned the call and the person that called me was never there . I called 3 times and finally left a message with the receptionist of how unhappy I was with the services, they didn't even bother to call me back. It has been more than two months and I still have not received a call back. I was fascinated with their spa and salon from pictures and was definitely planning on booking monthly appointments for the spa, but after driving an hour an half to get there and receiving this bad of an experience in return I will never go back.