JETSPOT Networks Review

Good network speed as per your plan. Less down time. Good customer support. Speed is always good for Google services like youtube.I think it is the only private Internet provider which has the lowest fare for 2Mbps Unlimited plan i.e. 999 excluding GST

The downsides are, not at all good for online gaming. So much fluctuations in ping and it is high also, making online games totally unplayable.
Sometimes there are issues from other streaming website as it doesn't utilises full bandwidth & hence makes the video quality poor.

Good Service. Been a customer since July 2016. Speeds as advertised. Quick Support

Internet speed is fine but customer service and response is pathetic, I kept on sending emails but didn't got a response , even they charge more than other service providers better to go for Jio Fibre.

The promised speed and connectivity is average but the customer service is good.

It is a professional broadband service provider in Bhubaneswar. You can Trust Soam jena without any hesitation.

Very much greedy for money. I got a connection of 3000 which is huge amount but had no option as needed urgently. I have to transfer it to new place for personal reason which is 500 meter from the old home. I discussed earlier and was said 1000 as regular charge is 1000 and when i tried calling customer care after 3 days as no resolution no they asking 2000 as there node is not available. Why should customer pay amount for ur node and if ur service is not available in prime location.

They are just for money not for the customer value. Donot go for it. I have hugely loss my work due these services .

worst experience ever called them to check the availability of fibre connection and after several calls the team always consults the technician but now they are not responding to the calls. worst service ever.

Speed is as committed, mostly up time no frequent disconnections during bad weather.

Customer care is great, also available on what's app round the clock.

Hoping for a fiber connection in my area soon.

Keep it up

Broadband services is getting disrupted often. Complaint resolution is good. However, technology should be used to resolve issues more proactively.

I am a customer of jetspot for over a year now.Initially the experience was good and now there customer service is worst and network is so fluctuating that it will snatchnur mental piece.And no body listens this is the great problem.

I appreciate the efforts put in bringing the system back online after a disaster as devastating as Fani. After my area's connection was restored I still didn't have a connection to the internet. But my problems were solved within a day by the support team via email which was a welcome response.
Just one valid suggestion would be to make the customer care toll free contact system functional as all the communication is being done via emails which might not be a feasible option for many customers unlike myself.
Apart from that I am just happy with the response and that my internet connection is back online.

Consistent high speed without any fluctuations.. Very good support on customer complaints, though very rare. Thumbs up for JETSPOT.

Very nice customer service and internet speed is best

Does not provide stable connection. Half the time no internet.

I am using wireless connection of jetspot and internet is working sometimes very well but sometimes very pathetic. Sometimes 4G data is much faster than my connection. Whenever before and after paying the bill is good but in between connection is very bad.

They have several kind of issues.. internet speed is very slow. In a month at least 4-6 times there will be network issue.. if u will call for service there will be no response from service department. Worst service ever .

Overall good service but sucks while Playing online games like csgo and R6 even if you are connected through lan.

Internet is getting slow most of the times. I am not satisfied with the service provided.

best ISP in Bhubaneswar , excellent speed, customer service

not happy with service , price is minimal as compare to other service provider , most of time net connectivity issue is there

Best ISP in bhubaneswar. 99% uptime as advertised. Very satisfied.

You can buy fiber net connection at Jet Spot Networks

I was one of the first customers of Jetspot when it started. It was one of the best services that i had used. I have two connections, one for home and one for office. But I am sad to say that over time, its service as well as quality of internet had gone down. It is no the same anymore. It keeps fluctuating like ortel used to and especially in my office where work gets stuck up because of this.
Their customer service never answers the phone and i receive an sms saying if we din not answer then kindly mail. Your representatives pick up the phone once in 10 times. It is sad to see one of the most potentially great internet services has gone down so much.
The fibre facility is also not there all over the city. My office is in Mancheswar which is an industrial area and which should have been one of the first places to get it.
Anyway, my internet is not working again=, which has happened for the 2nd time in 7 days and no one is responding on the phone. My connection ids are JS068 and JS 139. I am thinking of cancelling because of the service.

Don't get jetspot if you're into gaming.
Decent for normal aur corporate users.

Please make a Video About JETSPOT NETWORK.. How a man can be a member of Jetspot..And It's History also.

Edit 2:(19th May, 2018)
Internet outage issues are frequent. Within 2 months there has been several times when there is no internet or total outage. Definitely not an option for people who need uninterrupted internet service. Service is provided only during working hours. So if you have internet outage in evening 7 p.m don't expect internet to be back before next day afternoon.
Prior to Jetspot I had BSNL, although BSNL service is quiet poor the problems faced were very rare. Changed the rating to 1 star from 4 star.
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Edit 1:(29th April, 2018)
Response to Jetspot's comment.
Internet is now back on track. Thanks for extremely quick response. Increased the rating to 4star from 2stars. Will definitely increase it to 5 star upon observing good service for a longer period.
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Initial Review:(29th April, 2018)
This is my review after using Jetspot Nitro Fibre Plan for the last one month. On many days the internet speed is good. But on many Sunday evenings I am observing the download speed to get very low(Less than 2 mbps while my plan is of 25mbps). Also within one month I think I have had internet outage 2-3 times atleast. Although they respond well to complaints on working days only during working hours but issues with the internet keeps happening very often. I would give it the extra star for its low and competitive pricing.

I'm a Jetspot customer from around a year now and gotta say that the service is turning worst day by day and also with slow speed complains the customer service desk people say that the speed is ok,they mean to say customers are lying and their rules suck a lot ...!!

Excellent we want this broadband internet to be in cuttack

Really appreciate the way they assist to fix the issue.

To be honest I took up Jetspot only because it looked the better one from the few to choose from, but the whole experience has been far from pleasant. I was given a phone number by the service guy who asked me to contat him whenever i faced a problem, but there is no response even after repeated calls and texts. Secondly the quality of connection is just too poor. I was living in Pune before moving here and I used to pay 820(with GST) for a 2 mbps connection, and it was used by 2 people without any lag or buffer, I'm not kidding we both used to stream HD movies in 2 different laptops in this connection. I expected the same here but I'm not being able to stream it now even in 1 laptop. On top of that the price schemes are really bad.

Worst internet provider. They have only excuses to offer rathwr than internet service. They dont have the resources to maintain and troubleshoot the problems the customer face.
They must refund the money if they can not fix the problems.

My id is JSF114. The way you are responding, i wish you could do fix the connection so fast. I can see in other review replies where you claim the customers need to switch to 6m subscription to get the problem fixed, i do have a 6m subscription you guys are careless. I will expose you at every public forum.

Fully satisfied with their services and still continue to use the service since 4 years.

Good service but dont opt for jetspot if you want to play online games like csgo , R6 or apex. Ping is always bad but you can get good download speed.

Good speed with reasonable price. But poor customer service & unavailability across the state.

Excellent network, speed exactly according to my plan and at affordable rates. Fully satisfied.

Was good before fani. Now it has become unresponsive. Makes me feel like the time i had Ortel

Never Take Jetspot. They dont have proper help desk. No customer support and internet is always down. Trust me, You will cry if you take this internet.

Best service and best internet provider i have ever seen speed internet with good quality!!!
Keep going jetspot network

worst service ever. they trouble you for extra money. They don't even respond. Better go for Jio fiber or something else. YOU ARE GOING TO REGRET IF YOU TAKE JETSPOT REMEMBER MY WORDS...

Don't waste your money on Jetspot Network, they are worst in service, not able to resolve issue

The best thing about Jetspot always used to that you'd never loss connectivity.
Now, the service is riddled with disconnections, packet loss, high ping, and more, at peak times.
Two months ago, the connection was absolutely abysmal, like it is right now. It was fixed, but the disconnections and packet losses are now back.
Even worse is the fact that they'd delete any post or comment on their Facebook group that talked about disconnections. After talking to many friends, it was clear that we all had the same issues. But Jetspot support would just say "Sir you're the only one experiencing this issue." While utterly deceptive and highly unprofessional, it was also the last thing you'd expect from the once amazing customer support.
Lack of a better alternative is the only reason anyone would want to continue with Jetspot.

Having read mixed reviews on Facebook, I was a bit skeptical at first but went with the 6mbps broadband connection anyways. Now, after using it for a month, I can say that the speed was great (was around 5.6mbps most of the time) and the customer support was prompt. Would definitely recommend. Good job guys!

I got JetSpot connection in Bhubaneswar.
First of all They charge like hell, Initially I paid 3600 only for connection, I opted for 6+1 months plan and regretting now.
Secondly the internet disconnects now and then, I am in the second month of the connection and not a single day got uninterrupted internet. The biggest thing with them is they are not able to resolve any issues, just the waste of money.
Go for any other internet provider but my sincere request do not opt for JETSPOT.

Past month 4 disconnections. When complain is made, no necessary action taken. These guys call you after one day when internet is running and ask if there is any problem with the internet. Come on. Why do i pay so much when i have to experience such disconnections.

Update: I faced a disconnection of 12 hours yesterday night. Called the customer service to have no response. Forget odd hours, these guys don't pick the customer service at morning hours and when you message the support desk reply comes after a day. High time you guys need to refund for these frequent disconnections which usually happens at midnight. Shame on you Jetspot for taking so much money whilst your services are poor. Infact raising the voices with their customer service, they block your number. So DONT GO FOR JETSPOT!

Service is worst. Their connection is never consistent and when there's a problem they don't respond at all. Worst support..

It's a wonderful internet serving system in Bhubaneswar and I have used it's WiFi before . So we need it in Kendrapara .

initially it was good speed ,uptime ,addons, ping, service etc etc now (from 2016) speed is okey uptime is also okey but what the hell happened to the ping (fibre is not available everywhere
) They said they are not concerned about ping for non fibre users .well they deserved 5 star now its down to 3 .sorry i ll pass.I pay 3.5k for 11 hr 5 mbps and 13 hr 1 mbps .well bbsr is a smart city unfortunately all isp sucks here Monopoly Monopoly everywhere

Uptime is excellent. Breakdown, if any, is normally notified.
I am a satisfied customer for a service period of about two years.

Earlier it was working fine but now a days it's suffering from maximum downtime and price is not cheap as well.

I am an user of JetSpot for the last 4 months and I have home nitro fiber connection 1298 Rs plan in Infocity Greens Apartment. The internet was really good for the first 2 months but for the last two months the internet is unstable. Sometimes it goes to 0KBPS which hampers my work. In a single day it happens a lot which is making me frustrated and angry. I have complained many times and it seems the technical persons have no idea and no solution. Look I don't care about the money or the high speed data, I just want a stable internet and stable speed. I had given 5* but now this forced me to give 1*. Once the issue is resolved I will change the s.

Edit1: Really appreciate JetSpot team for resolving the above mentioned issues in a short span of time. I don't know what you guys did but I am not facing the issue for quite some weeks. Updated the rating to 5 .

Edit2: Super Unstable Internet is being provided by JetSpot.. I am not the only one complaining. You will be frustrated after opting for a fibre connection and spending 1300 rupees per month. Owner, Please don't say me to change the router, change the connection to FTTH, opt for a high end plan and blah blah. It's a problem at your end and you have to resolve it.

Edit 3: Everything is working as expected and not facing any issues. Customer service is top notch now. Expecting this type of service and professionalism to go on. Cheers

Awesome Service, Support, Speed, Reliability and Plans. What else do you need. The best ISP of Odisha.

I have been using this for 4 years and it's working very fine. Customer service is awesome.

Very fast internet service provider in bhubaneswar. Very good and quick customer service.

I have sent them a message about a new connection to which they haven't replied yet and it's been a week. I have tried calling them on multiple numbers and also emailed them. I have even contacted them on WhatsApp but total radio silence on their part.

The whole team along with the person in-charge holding the ownership are hopeless. Most of the time the service remains break down and it requires several days and lots of energy of persuasion/follow up to get the service.
In my view with my bitter experience tht service is hopeless.

Rude support. whatever you request they reply very rudely. they think they are the only provider in here who can give service and customer are Idiot to just sit back and listen to what ever they say.

What happened. U take prepayment and dont solve the internet issue for 3 days 4 days. Why this cheating started. And no response. Trying to call. No whatsapp response. U refund for the days u dont provide service. Can anyone respond. JS205.

Currently the worst service providers in Bhubaneswar. May be even BSNL is better than Jetspot. The speed is never upto the mark. NEVER. The worst part is the so called Customer Care Executives are not at all trained on basic etiquettes to talk to a customer. They talk to you as if they own you. And with this they even increase their monthly plans charges while adding ZERO value to a customer.

Will not recommend this at all.

Have been using Jetspot Fiber for more than 1.5 yrs. Not sure why so many negative comments are there here. Pricewise it might be on higher side, but service wise it has been the best in bbsr.

I want 5star
Beacuse to soam jena

One major defect of jetspot network, if there is no power supply the network is not functioning.

I tried calling them up for new connection and to my surprise I found no one on the receiver end after multiple attempts to call at their multiple numbers and platforms so created. Doesn't even deserve a single . Thanks for your prompt service and response.

very bad service,a little rain and wind disrupts the connection completely which takes days for them to fix, that too in a connected apartment...keep giving lame reasons everytime you call them!!

Do not go based on other 5 star reviews like me....may be the service used to be good once but its very pathetic now!!!

Initially the service was good. SO I even recommended it to my fellow neighbors and friends and got them to use their service. Unfortunately the service has gone down by miles in the last 6 months. Maybe because they have too may customers now and cant sustain load. I am using nitro plan but speed is way below advertised. Multiple downtimes and poor response time over tickets have made work from home a difficult job to do.

I would suggest using on an alternate service provider for time being until owner decides to upgrade their infrastructure and service to keep up with their demand.

Screenshot attached is a random speed test I did while writing the review where I get 20mbps instead of advertised 100mbps.

Cheers

I like the download and upload speed, but it's not often. Sometimes the speed gets dumb. Thanks.

Network is too good, Speed is Consistence.. Just needs improvement on customer care services. Overall amazing consistence internet experience since last 2 years. One of the best ISP in Bhubaneswar.

Worst Service as usual. Everyone should read the reviews before taking the connection.
Thank You for the habitual worst service.

Probably the best ISP in my locality. Not a 5star because sometimes the speed fluctuates terribly.

Speed quality can be improved. As compared to other cities cost for service is too high..

worst network i have ever seen in asia
even worst from Ortel too
plan 6mbps....
there should be minus in stars(*)....

Not able to connect in zoom. Kindly fix this problem.

I think it's the most premium network in Odisha ,, grate internet speed with affordable price

After coming from bangalore I was really searching for a good speed internet connection provider with affordable price.Thanks to JetSpot.You are simply Fantastic.Plans are awesome.Customer service during working hours is good

TO Improve: Customer service need to be improved in holidays and night time.This is the reason for not giving 5 Star.