Driver blocked my commercial driveway, holiday weekend, after I very nicely gave him in person spicfic instructions to move it back 15 feet, simple back up. Big ego, lazy and needed to prove to me he would not be asked to do anything to please me. Robert Wright - Property owner
extremly friendly and helpful place, the staff was helpful and knowledgable
If you want a $300 5 Mile tow, this is the place to go.
Rude tow driver as well.
Told to go to AAA for reimbursement. AAA say only $100 for a 5 mile tow, and that the rate is severely over charged.
This company has towed my vehicle to a repair shop that is closed, based on their recommendation, and dropped my keys in their drop box which is now un retrievable. They have stated it s not their problem.
They don t care about customers and clearly have some deal with this local shop so they can get kickbacks. Bad situation made horrible by trusting local businesses.
This will cost me $$$$$ to get fixed now and I would definitely recommend not ever listening to a local tow company s advice.
Thank you Jensen Towing for helping us so late at night when our brakes locked up. Lady on the phone and the tow truck driver were both very friendly and awesome!
Do not recommend. Went back home to visit and locked keys in car as door swung shut and couldn t catch it. Police suggest calling a tow company. Tried Jantz, my first choice, but they were closed. Called Jensen s and spoke to a rude woman I had a feeling was going to take me for a ride as soon as she found out I was out of state. 40 minute wait. One minute to unlock. Driver said, did she tell you 65$? My husband demurred. The guy knew it was higher. And so we were charged the higher rate. 75$ is unconscionable and clearly not the going rate. Driver was nice and professional. Woman was not. When I stated rhetorically that I had no choice and had to spend the money, she responded, no, you don t. Merry Christmas, lady.
If you have a choice and don t want to be taken advantage of, look elsewhere.
Prompt, personable and efficient service. Would definitely recommend and will use again if needed!
They are so Rude,Who towed me his name is Rich so Ruuude,and he drove all 30 miles without seat belts ,and charged me for 30miles -750$,try to avoid them ,overcharging and rude,and I had oil leak when they pull out my axle! Need new gasket that mean, one of the worst towing I ve ever seen
AAA chose this service provider. Jensen dispatcher was super nice. She called and verified my exact location, and provided a fairly accurate ETA. The driver said very little upon arrival and seemed bothered to be working on a Sunday. Just hooked up my car and left. Followed him to my local shop where he offloaded the car and left without saying much more than "keys are in it." Had it been my wife who broke down instead of me, I would be more bothered by the lack of explanation of services. In the end he did what he was supposed to do.
Less than good: Tried to coordinate between myself, a 3rd party and Jensens to plan to move a piece of equipment a week ahead of time, and the day before I was called and asked to reschedule for a later date due to an emergency job. then the day of, they called and wanted to push the move up a few hours because they wanted to put their truck on another job that afternoon. Irritating, and inconvenient.
The good: the landoll driver, and heavy wrecker operator that showed up, were very professional, knew how to do their job, and worked efficiently. I was charged a fair price, and nothing was damaged.
I had an absolute horrible experience with this place. The drivers were very nice, one even told me that the way I was being treated was wrong.
The clerk lady did not turn her back to speak to me the entire time I was there, so I had a conversation with her back, which was nice, she didnt even ask my name until after 4 hours I was actually able to obtain my vehicle that was impounded for 7 hours, totalling 263.00.
There were charges on the bill tht the lady (who wouldn't turn her back) could not explain.
I payed the 263.00 gladly to get my BMW back and they still would not release my vehicle till 4 hours later, because she said she needed a title (because everyone wants to pay a tow bill on a car that isnt theirs)
My vehicle is financed, and anyone who finances a vehicle, knows u dont get a title until the vehicle is payed off.
So I had to call the dealership in illinois where I bought my car to get a copy of the title, so I drove an hour to obtain it, came back and finally the lady asked my name. And made a copy and instructed someone to take me to get my vehicle.
One of the charges on the bill which I will post, states I was charged for snow removal, however my car was full of snow.
The owner (another woman) was extremely rude when I asked for an explanation and even stormed out the door on me. I work in customer service and the FIRST thing I do is introduce myself and ask how I can help. The place is filthy and so are the employees and owners attitudes.
I'd like to thank the tow truck drivers who helped me, they were nice guys and I even had one who worked there tell me tht the way I was being treated was wrong.
This place blew my mind, and never in my life will I call them if I need help. I'd rather walk 7 miles in the snow than make that call.
No wonder the business is failing.
Garbage, garbage, garbage.
Trash, trash, trash.
40 minute wait to send someone 2.7 miles from their facility. Person was rude; seemed dispassionate about the job he was doing, snarky, unresponsive, and too authoritative for a person trying to give them business. Failed to give/offer receipt. A very 'last resort' business.
It s a family owned company they are all nice and sweet they will be there fast and it s worth every penny so all of u hatters need to stop because u guys don t have nothing better in ur life but complain. And u guys need to live ur life to the fullest because something bad can happen anytime.
Best towing company out there
My locks on my van froze on me.
I have road side assistance. they wanted me to pay cash and then get remembered. I didn't have the money in my account and they wouldn't take a card over the phone. I called my insurance and they said that I shouldn't of had to pay out of pocket.
Happy that they got me into my van but not happy with the service I was treated.
The thing that really made me made was they were going to impound my van if i didn't pay and of course it was 2 am so i wasn't going to get customer service on the phone.
Beautiful employees!! Excellent workers and service.
They charge me 525$ from Kenosha, WI to Lemont, IL for bobtail only. That's a good price. Thank you
jensen-towing.com
