My locks on my van froze on me.

My locks on my van froze on me.
I have road side assistance. they wanted me to pay cash and then get remembered. I didn't have the money in my account and they wouldn't take a card over the phone. I called my insurance and they said that I shouldn't of had to pay out of pocket.
Happy that they got me into my van but not happy with the service I was treated.
The thing that really made me made was they were going to impound my van if i didn't pay and of course it was 2 am so i wasn't going to get customer service on the phone.