I had an absolute horrible experience with this pl...

I had an absolute horrible experience with this place. The drivers were very nice, one even told me that the way I was being treated was wrong.
The clerk lady did not turn her back to speak to me the entire time I was there, so I had a conversation with her back, which was nice, she didnt even ask my name until after 4 hours I was actually able to obtain my vehicle that was impounded for 7 hours, totalling 263.00.
There were charges on the bill tht the lady (who wouldn't turn her back) could not explain.
I payed the 263.00 gladly to get my BMW back and they still would not release my vehicle till 4 hours later, because she said she needed a title (because everyone wants to pay a tow bill on a car that isnt theirs)
My vehicle is financed, and anyone who finances a vehicle, knows u dont get a title until the vehicle is payed off.
So I had to call the dealership in illinois where I bought my car to get a copy of the title, so I drove an hour to obtain it, came back and finally the lady asked my name. And made a copy and instructed someone to take me to get my vehicle.
One of the charges on the bill which I will post, states I was charged for snow removal, however my car was full of snow.
The owner (another woman) was extremely rude when I asked for an explanation and even stormed out the door on me. I work in customer service and the FIRST thing I do is introduce myself and ask how I can help. The place is filthy and so are the employees and owners attitudes.
I'd like to thank the tow truck drivers who helped me, they were nice guys and I even had one who worked there tell me tht the way I was being treated was wrong.
This place blew my mind, and never in my life will I call them if I need help. I'd rather walk 7 miles in the snow than make that call.
No wonder the business is failing.
Garbage, garbage, garbage.
Trash, trash, trash.