Jayman BUILT Reviews

I'm about to list a series on criticisms that have been on my mind for a while so that Jayman can use it for quality assurance.

I live in a townhouse unit built by Jayman in 2012 in New Brighton. It looks pretty good overall. In the kitchen, one floor vent was positioned under the fridge. For an unknown reason, one side of the house is always colder than the other under during winter months with all floor registers wide open. It's just poor mechanical design and it's not related to sun exposure. On the exterior, the quality of the vinyl siding is so low that some east-facing panels are warping from the heat of the sun, which in some cases allows driving rain to penetrate to the sheathing. The wooden enclosures on the exterior that cover the gas services break off three times a year from wind as they were built as an afterthought using the cheapest indoor cabinet grade hinges. The white, plastic cone shaped vent covers on the exterior for furnace exhaust and intake build up meter-long icicles and break-off from the weight.

There is a lot of outside corners in the house that are too acute (way below 90 degrees as it should be), which in this case was caused by poor taping by the drywall contractors. The result is an ugly casing job. You can only fix so much with Dap. Some casing was improperly sealed with either paint or caulk, which has allowed normal house humidity to penetrate the wood of the casing. The casing in these spots expands and warps, causing it to pull away from the wall and/or paint to flake away and peel. In other cases, doors had become too tight to close as the unpainted cut-out for hinges expanded.

Some of the laminate flooring is cut too short of the casing, which should cover the rough-cut edge. The carpet-to-vinyl transition strips have spikes that protrude that hurt when you step on them.

The light on the bottom of the range microwave doesn't work (despite having a new bulb) and the range fan only operates at one speed. This indicates incorrect wiring.

Unrelated, an employee last night in a company van was driving erratically in a parking lot of Shoppers drug mart last night, repeatably stepping on the gas to peel-out and then slamming brakes. He may have been road raging because he couldn't find a parking spot. When I walked behind the vehicle on my way to my car, I was sprayed with rocks and ice during one of his fits. I've uploaded the picture of the license plate if you would like to discipline. The driver had a short grey beard, and looked to be in his early 60's. If I was on the Jayman leadership team and saw that, I'd probably blow a fuse and fire/suspend the guy.

Their negligence and lack of support has put my dog's health at risk.

There is two empty lots next to our home, covered in weeds up to 5' tall. We have called numerous times to have it addressed but no action has been taken since last summer.

Initially this was just an eyesore, plus the seeds being constantly blown into our yard. Last week there was some major wind then blew all the "foxtails" (second photo) into our yard. These are very dangerous to pets as they get caught in their fur, and when they try to remove it can get caught in their throat as well. We had quite the scare with our puppy last week due to the negligence of Jayman Homes. Even this week our dog seems to be trying to hack it up, which is requiring an expensive visit to the vet.

I have taken my concerns to the City now. We are on our 3rd complaint as obviously Jayman doesn't care.

Hopefully the City can address this issue as Jayman's negligence could have killed my dog.

Been looking at the new project in the southeast, the sales people our outstanding and really do know the product. It's a great concept and more people need to tour the area.

Jasmyn, Matt and Jeff have been terrific to work with during this entire process. Both the sales and construction teams have gone to great lengths to ensure that each step of the process, that we could expect to go through, was explained fully and that all of our questions answered All three have shared a genuine interest and excitement in making sure that we enjoy the purchase and building process and that we end up with a home that we perfectly satisfied with. We couldn't be more pleased.

My husband and I have been in love with jayman for so long. It was no doubt we were going to build with them. However we kept waiting for a nice lot, and one that would fit the house we wanted.

The sales team in both Livingston and mahogony were great at first. Weston, was pertically amazing. We came in a few times to get numbers and updates, said they would contact us when new lots are available.

low and behold we get an email from the developer informing us lots are now available, when we check, all of the ones we would have liked are gone.

So now we are building with another builder.

Jayman truly let us down on our first ever home, and overall customer experience. We did not feel valued.

With the current market this year, and the unexpected blindsiding of price increases, Jayman as a company has become so busy with demand. Because of this, the customer experience fell incredibly short to the point where all of our options were removed and shut down from beneath us regardless of the great care from the individual sales representative.

Being that this was our first home buying experience, it was made sour. After investing nearly 2 .5 months of our time, envisioning our dream home, we were ready to proceed with the price increases, but we were immediately shut down from Jayman after all that, saying due to demand and lack of support and resources for the sunset ridge area, in Cochrane. If this was the case, the whole 2.5 months, we wish we were told this then.

I really hope any future buyers take their time understanding how quickly things can go from being in motion with excitement to shock and disappointment now being back to square one and evaluating another builder to help with our first home and looking forward to not being treated as just another number and not being valued.

Thank you for making our first time home buying experience was awesome ... Excellent builder, great prices, high quality,,
Dwayne and Heather are amazing...

The whole experience purchasing our new home was good, Anetta and Lyndon in Kingsheights Airdrie were knowledgeable and always available to help. They made he whole experience easy. we were a little scared since we had heard so many horror stories.

Very good house builder, but you have to put your foot down with the design center team

Good Builder in terms of Quality, not so much when it comes to selections and options and design changes, I feel their upgrades to be a little expensive as well. You can not go wrong when it comes to Quality though.

Friendly, welcoming and knowledgeable staff who are fantastic ambassadors for the company. The Westman Village Development project is incredibly impressive and will be a great draw for people who want to retire in comfort without leaving Calgary for other more traditional retirement destinations .

Building with Jayman has been an absolutely increadable, painless process. Tracy and Angela at the Belmont sales centre are so kind and knowledgeable. They helped us with all our questions and concerns without hesitation.

Our design appointment at style magic was also an unforgettable experience! Everything is done in one day in one building. The staff is all friendly and extremely knowledgeable. A special thanks to Tricha Hamstra for her exceptional and honest design advice for our new home.

We have also decided to work with Jayman financial and I am so happy we did. Jordan is a pleasure to work with and was patient in helping us understand the home buying process for us newbie homeowners!

Thank you so much Jayman for a wonderful experience! I will be spreading the word on our great experience to friends and family for years to come. We can t wait to move in!

Overall quite happy with our new home. Our superintendent Jason was outstanding!

All of the Jayman Team are very professional and have good customer service. We are so happy that we choose them to build our dream house! Good Job Guys!

Katherine and Jeff, you guys are both amazing. Katherine thank you for everything to make our experience very meaningful and memorable. Same as you Jeff, you passion and strong attention to detail is admirable.

friendly staff and very approachable...nice environment...strongly recommended to others...

Jayman design center is amazing. The staff are friendly and are bent on helping. Large selection of items to choose from and everything in one place.

I found them to be very helpful. They booked our move in appointment for us & helped us with changing our address, internet, etc.

Well I wouldn t say that everything went smooth, but I got to say that Jeff made it happen and kept his promises and by the end of construction he proved that he is a professional and an asset to the company. My advice is: if you are a picky person have everything explained to Jeff and he is going to take care of it. Matt and Jasmyne are also great to work with always in contact with you and keeps me posted on the progress. Really like the way Jayman dealt with problems and tried to accommodate my needs. So good job guys and girls, well done, it was an awesome experience overall!!!

Their construction workers have caused damage to my vehicle and they have not responded to my phone calls, messages, or emails. I d hate to imagine what they would be like as a builder with that kind of disregard to follow up! Horrible customer service! Definitely do not recommend, and will be sharing and advising my colleagues, friends and family!

Highly disappointed with my experience with Jayman to buy first dream home. I signed an agreement with them for a single front garage on a new phase and according to Jayman, they could build single front garage or laned homes.
Later, they came back explaining that only laned homes can be build on the new phase.

It took a couple of weeks to learn all this and later when I requested for costing for the laned home they gave me pricing including a new price with an increase of approx 6K. When I questioned about this they did not do anything and it was like it is what it is . This was one of the horrible experience I have had dealing with them. If I were to know that new phase will have laned homes only then I would have booked laned home right in the beginning. And despite their fault they did not honor the applicable pricing of the laned home at the time when I signed the agreement. Forget about compensation, all I was hoping for at the end was to get the same pricing that was available a couple of weeks ago. Missed on 1 month time in all this process and blunder and now prices with all other builders have increased and good deals of December are gone. With their reputation in the market, this was not expected and will not recommend them.

Best home builder in calgary
I would give it a 10 if i could.

Jayman is probably the best builder in Calgary if you want quality and efficiency and a smooth process Jayman is the way to go!! Special thank you to robin and Jenny for being awesome area sales managers ! Eric our site supervisor is great and knowledgeable made us feel at ease that our house is being built great! Shauna our exterior design person was great we re so happy with the exterior look of our home. And we got the plus package so looking forward to see how our interior of our home is I don t doubt it to be any different than what we chose as our exterior turned out exactly as we wanted it. Taylor Quenton our technology wiring guru is great and pleasant. Thank you Jayman for building us a great and excellent forever home ! We will recommend and we have been speaking highly of Jayman
Sincerely
Elamine

Michelle Henkel, (Area Sales Manager) is an outstanding individual and made my new home journey a joy. She is thoughtful, thorough and professional.!!
Jake Klassen (Superintendent) was exceptional. He provided a lot of information at my pace and answered all my questions with kind thoroughness. He was thorough and professional.

I completely trusted Michelle and Jake during the building process. Thank you!

I was delighted Jayman included Solar Panel rough in with the build and I went ahead and had Solar Panels installed. So exciting!

Robin and the whole Virtuo team were fabulous. The whole experience was overwhelming at times but you calmed the fires and but our minds to rest. You all are very helpful, courteous, friendly, easy to communicate with, thoughtful and most of all available when we needed you. Your services will be recommended to others. Thank you for all your help and advice. It wouldn t have gone as smoothly without you. Thanks again.
Joe and Lorraine Shearlaw

Was good until we noticed a major safety issue when we went to finish our basement. When the framing inspector visited us to do a rough in inspection for the basement work, he discovered that Jayman didn't install lag bolts into the support column to attach to the frame. Instead, ONE nail was hammered into one of the columns which wasn't even perfectly perpendicular to the ground. The nail was then bent at a 90 degree angle because it wasn't even hammered in fully.

Hasnt finish landscaping! Finished garage for them its a framed garage and the price of the garage that they charge its almost the price of 2 framed garages. Do not go with them to build your garage.

I have heard good things about there after sales services. They calme to have have excellent quality of there homes. There was a sweet old sales lady she guided us well. Hope all there pre-sales staff was that awesome.

Working with Jayman to purchase our new home has been an exceptional experience. The prices of their homes are worth every penny you spend

My wife and i have owned our Jayman home for just over 4 years. From the very start Jayman has provided fantastic service, right from choosing our home, moving in and throughout the years. I work in the construction industry and can honestly say that Jayman Homes has some of the most exceptional service, and they truly stand behind their work. We could not be happier with our home, and how easily it has been to get a hold of Jayman throughout the years for any questions or concerns.

We would definitely recommend Jayman Homes to anyone looking to purchase in and around the Calgary area.

Grant Aberdeen in the Mahogany show home is very shady. His professionalism, manners, and integrity is lacking. I suggest you do not deal with him at all. If I was the president of Jayman Homes I would would seriously consider his termination. I can only imagine the amount of lost business and misleading information his actions has caused them.

Thank you for making our first time home buying experience a breeze.

Had a new construction home in Sage wood in 2005. The electrical,plumbing, gas,and heating were not functioning. Workers installed it incorrectly We ended up moving in 2010 because of crime in the area

Great Team to assists during our 1st home purchase, sales people are friendly, supervisor was cooperative & the entire team will go over beyond their scope to make it work for the guests that purchase a home.

Highly recommend Jayman Built for ease of purchase! From start to finish Jayman provided excellent customer service and our home was built in timely fashion. We were always made to feel that our home was as important to Jayman as it was to us. Our sales representative Mike Richardson and his assistant Heather Clifford were pleasant, attentive, efficient, professional and courteous at all times throughout the building process. The Style Magic design center provided a very relaxed atmosphere with lots of options, our design assistant Lindsey Johnson went above and beyond to source items that were on budget and were what we were looking for.
Michelle and Michael Lewis
Kings Heights Sales Center

Our house is a jay man built it s about 7 years old and we r ripping out our carpets and putting hardwood down and after getting the carpets out you can really see the shity workmen ship put in the house it s horrible and just per laziness by the builder and hiding it
I don t even want to rip anything else out to see what else is hiding
Wouldn t get another house built by them again

Late review but better late than never. We built with Jayman 6 years ago and was very happy with the quality and service. Last year we sold our Jayman home and the buyers found a large foundation crack through a home inspection We contacted Jayman about the issue. There were no excuses, no pushback, they sent someone to come fix it in a very timely manner. This was 5 years after the purchase. It just comes to show that they care about their clients from the beggining to the end. First class service, thank you Jayman!

Very bad service! They give an estimate for one price and when you sign a contract the price increases a lot!

We moved in our new house in march 2015.
1. In June we had leak in the window in the kitchen and found later that they didnt make any weeping holes in the windowpane and all the water rushed in the wall and we had roof leaking in a two month old house. They pulled one window pane in the bedroom from where the water entered into the wall to show me that their was no water damage in the wall. I asked to show me the inside of the wall in the kitchen as we had the window paint coming out of there and the Jayman service guy tells me that he is already spending money on the new window pane for upstairs and he would keep going on spending money on new window panes for my satisfaction. He was talking to us like we did something wrong when we wanted to make sure that we dont have mould in our new house because of water damage. Aside from the fact that their guys didnt do their job and we had a leak in a new house.
2 Window frame paint came out from a lot of windows. They brought the guys and fixed it later. Kitchen window paint is still not good enough and you can see it has been repainted. This is because they didnt use a brand new window siding in the kitchen and put the old one back ON and repainted it which didnt work right.
3 The dishwasher stopped working and wouldn't drain because of the wrong installation of the plumbing. Guy from appliance company came and said it was plumbing design issue and the drain pipe went into the basement and then came up into the drain cause gravity issues and the water wouldnt drain. They finally put the drain pipe in the drain after making holes into out kitchen cabinets. Now we have dishwasher drain pipe going to the drain through our kitchen cabinet.
4. we had insulation vapor barrier not installed and had water running down through the walls in the basement. It was fixed after 3 weeks and I had to take a day off from work just to show it to them.
5. They did not install the exhaust in our basement washroom when we already paid extra for washroom rough-ins in the basement and its still pending and we were told to call them when we get the basement developed and they will do it at that time.
6. The locks in each room would get stuck and wouldn't open sometimes and you would have to manhandle them to open. Our 2 and a 1/2 year old son got locked in the room because of that once. So they replaced them after request. Thank you JAYMAN.
7. We have the jayman standing shower and the tub in the On Suite washroom. The water from the shower door drips down on the floor as soon as you open the shower door because the door is angled wrong and is declined to the outer edge where as it should be inclined to the inner edge so that the water goes inside the washroom. I told Jayman warranty guy about the wrong installation and even showed it to him and they said that this is how these doors are. I told him I have seen other doors and they dont angle downwards to the outside of the washroom. He said I chose the wrong door in the design room and all these doors are angled like this. So here is the question for JAYMAN, why would you not tell me in the design center that these doors are bad design. They never fixed the shower door cause it needs to be pulled put the installed/replaced properly.
8. The microwave would turn ON, on its own, however that turned out to be the issue in the microwave. They replaced it later
SO THE ADVICE IS "MAKE BETTER HOMES AND PROVIDE BETTER CUSTOMER SERVICE AND FOLLOW UP CUSTOMER ISSUES"

If you can't say anything nice, then don't say anything at all. I Guess I'll say nothing then

Big let down, sold a townhouse with no Maintenance fee and a maintenance free front yard. Now 5 years later, I'm told that I have to push a lawn mower down a back alley past 12 homes and around the block and past the same homes and then mow the strip of lawn between the sidewalk and the road and hope that the rest of the townhouse mow their grass the same week? there are rentals in alot of the townhouses and also people away for the summer as they were told maintenance free yards. This is a big letdown and Jayman homes has gone back on their word. Also the venting for my furnace was installed incorrectly and the furnace stops working at -30 or colder. so every year we have the same problem. Arpi's was to come back and redo the venting but some how the ball got dropped. so again it stopped working last winter and Arpi's came out and cut the pipe and got the furnace up and running at my house and next-door neighbors. We were told that Arpi's would be back to re-do the venting so this problem would not happen again. Still waiting!

Maybe I had too high expectations but so far its been a disappointment. From behinning to... still waiting for them to finish. Its been over a year now. Lots of defects onside and out.

I made the mistake of sighning the agreement to give them the mortagge money and since then they have forgotten they still have a place to finish.

Do not recommend..

I have been calling them for over a year now to deal with weeds that are as tall as myself (5 2) now. At first they were small but now that they have grown so tall they are starting to seed and blowing everywhere. I am frustrated by the lack of communication from Jayman, they have done absolutely nothing but give me the run around. It has put my puppy s health at risk due to them getting stuck on his fur and swallowing it trying to remove them. It s city bylaw to remove weeds even on empty lots. Hopefully the city can enforce it upon them to clean up.

Bought my home 2 years ago and their service has been nothing but astounding. We had some issues with the units but they fixed the issues quickly. Recently an electronic piece in my furnace went right before my warranty was out. They treated me, like all my previous service calls, very well.

I am extremely happy with my purchase and purposely waited 2 years to write my review.

Love our news house. Jayman always goes the extra mile.

My boyfriend and I recently decided to move to Mahogany in Calgary. We are from out of town so we set up appointments with the three builders there all on the same day. From the second we stepped into the Jayman show home Weston was incredible. He locked the door behind us, gave us over 2 hours showing us all the features, models etc. He wrote down all our requirements and things we liked as we walked through the show homes and stayed late to discuss numbers with us so we had everything to drive home with that night. Not once did it feel like he was selling us a house. He felt like a friend helping us pick out our dream home. We ended up going with Jayman not only for the quality but because of Weston. He has been more than helpful. We signed all the paperwork December 31st and couldn't be happier. Even at that appointment he went above and beyond. He took us to the Style Magic Centre to show us around, then to the show home in Seton as that was the model we selected, and back to the show home in Mahogany to go over the paperwork. The quality of a Jayman home speaks for itself, however the professionalism and customer service Weston gave us was above and beyond. Thank you Weston for everything you've done!!!

My wife and I built a home with Jayman.
From the sales team ,Michelle and Kim,to the whole design team the process to get our home underway was nothing short of fantastic.
Then came construction time, their trade partners are excellent. I am a journeyman plumbing and heating mechanical contractor of 25 years and was thoroughly impressed with the care and attention that all of their trades took with the building of our home. The Jayman construction supervisor Jason was a a hard working professional who made it clear his prime intention was the successful process of constructing our home. He always made time for us and his own attention to detail gave us comfort that things were always well under control.
Their process was always well documented with us from construction updates to walk throughs. We always new well ahead where things were at right through to possession times which they hit 100 percent on the mark.
The warranty process has been smooth with any repairs or defects scheduled and repaired in a very timely fashion. The warranty supervisor Peter is a very pleasant gentleman who always made his best efforts to get any concerns dealt with in short time. Pablo the lead warranty manger from the office even made a surprise visit during one of our routine scheduled warranty dates to ensure everything was going well for us.
All in all I would whole heartily recommend Jayman to build your next home for you!
Five stars across the board ! Great job guys
Bernie and Jen

Customer service was very good, Samantha and team had good knowledge of the house selection and advised us in a professional manner

I Bought Home from jayman And possession date was march 19 . Bank give us few month to do garage we explained everything to jayman sales team and main office to but they didn t finish gravel pad for garage now time is going to over few days are left but they don t care even they didn t finish landscaping and grading too . i m not happy with them

superior builders, exciting new developments planned.

Sales person was worst i have ever seen in my life. Dwayne Habib, he doesn't how to even talk to a customer.

Jeff Laminski, after hearing all the amazing things everyone was saying about Jeff, it seemed hard for anyone to live up to and after our first meeting with him we had very high expectations. Our experience through the purchasing process felt challenging at times, however this legend "Jeff Laminski" has a way of working with his clients (us) that made us forgot about the past and had us focused on the present which at the time was through the building phase. He was exceptionally great at explaining the process of building our new home and keeping us informed at all times. There was definitely some concerns during the building phase that Jeff was able to work past even if that meant he had to do it himself and ensure we were completely satisfied with any changes that had to be made. He is very patient and just like us pays attention to every detail or even more so, one would say a "PERFECTIONIST" which these days is very hard to find. Jayman is extremely lucky to have Jeff be a part of their team and we truly mean that. During our final walk through with Jeff, he made it very fun, interactive and took his time to make sure we understood how and why everything works the way it does. It was honestly our pleasure working with Jeff.

My experience with Jayman Built has been nothing short of awesome. The team is always working in sync and readily available to answer all questions. I am also impressed at how vast and experienced they are and very professional too. Dwayne and Heather at the Cornerstone show home always kept us abreast of developments as they came up. Jordan at Jayman financial was also very helpful with getting us the required financing for our new home. I would do Jayman Built again and again and i would recommend them any day.

Super excellent and caring sales team - No matter wherever you go in Calgary, be it Dwayne in Cornerstone or be it Lawrence in Evanston - they just handle people with utmost care.

After sale : make sure you check your furnace. If you will not do, you and your family may have to suffer, as your brand new house is without heat. And in the event of sudden temperature drops in summer months particularly over a weekend, there will be no one to help - you will have to survive till Monday.

Regardless of what I and my family went through, I would like to highlight that area manager Dwayne was all supportive throughout the process from the very beginning till the end. Thank you Dwayne.

Purchased a home from Jayman Master Built in 2019, took possession on Jan 2020. Everything went smoothly until the spring. The Grading and Driveway seems to be an issue for Jayman. We are now five months in with no yard, no driveway and no walkway, our house was the last built on the street. The shocking part is that my neighbor has a health issue and can t leave the house during this pandemic. They have an AC unit to make it more comfortable for him, but unable to use it until we are graded, something Jayman is well aware of.

I have sent many emails and calls to Jayman. Now the drive is scheduled once again for a week and half. After informing them that the forecast calls for rain, not even a return call. Not trying to put Jayman down as I do love my home, but the seasonal work is an issue and they need to do better.