KPN Mobile Groningen Reviews

Years have been a customer !!! almost no longer happy

Nice shop, too bad that they only have popular brands and therefore miss a chance with oneplus7 among others

Friendly staff. Knowledgeable and always trying to help you in the best possible way.

You can go there for all your business and private questions about KPN services!

Nice store. Good service but often a long wait before being helped.

We were well helped by one of the employees, it was worth the wait, because it can get very busy. TOP

Getting the wrong cable takes me an extra hour and 60 km. So if you come for the second time, they help a lady with two people. So you can wait. Now it turns out to be a normal telephone cable. Have meters at home. So not happy today.

Neatly and quickly helped with the purchase of a new telephone

They don't even have digitenne in stock ... which is bad .. super XL STORE

for me really a XS (extra small) assortment

Friendly helpful store staff, who really take the time for you to sort things out. People who have to wait as a result are offered coffee, tea or chocolate milk. If you have to wait, you can take a seat in chairs or on a couch in a created 'living room'.

Badly helped? What is called .... not helped at all.
One walks away and does not return. I left after 15 minutes of waiting. Guess where I went then .......

They really helped me out with unjustified costs abroad. Customer service by phone could not help me after 5 calls. Here it is

Good staff, good atmosphere, but that is what you get when you have been a customer for 10 years.

After having made an online appointment I was helped quickly and adequately.

It is a pity that there is only 1 store in the entire province of Groningen

Good help with a problem with the phone that I unfortunately could not resolve myself.

Don't want to sell a single phone. To a kpn customer

I have been helped very well. My phone had problems and was sent

An asterisk was a mistake. Furthermore, excellent treatment

The service is great, but the waiting times are very long. I usually have to wait a long time
I had now made an online appointment and it still took t 35 minutes and it was overlooked that I had "priority".

But once it is my turn I have no complaints.

Friendly employees. But too long waiting times for an entrepreneur

very bad store totally not think along with the customer !! Just want to sell subscriptions!
Our ADSL modem was defective, this is still an analog service from kpn, but very important for us because we require multiple counting numbers. We got the answer: then you just have to look at the Makro maybe they still have something there.

Then I left, unbelievable !!! 100 meters away, RSE is sitting in here and these people knew exactly my problem, and less than six hours later we were able to call again.

KPN thinks along instead of just being on sale, a very bad thing !!!

Rik Poortman

Well and quickly helped only ridiculous that you have to wait outside there was only 1 person who helped so it will not work

Friendly staff. We have been well helped out. Everything neatly transferred to the new phone

It was very quiet here on Thursday evening and I was helped quickly and well.

During a busy moment the two of them in the case to help .. where 1 person has been more than an hour with a customer .... Because of this almost an hour waiting for a plug to exchange ...

Furthermore, customer friendly!

I am super helped by my employees with questions about my subscription with number portability!

You are well helped and friendly staff and knowledgeable.

Fantastic help this afternoon with a hard reset of my new phone.

Very pleasantly helped. Too bad I don't have to go there very often

This is special for Sylvia. Fantastic how you helped us with our new phone. Great service and we definitely recommend it.

Excellent Kpnshop, easily accessible and expert sellers

Great help good explanation, know what they are talking about.

Long wait until it was our turn, but once we were helped a friendly service! And we got a Tony Chocolonely bar!

Beautiful store. Great help, but almost an hour to wait.

I was kindly helped but the whole covid throws a spanner in the works. I cannot call etc. abroad. I wanted to have that fixed, but the employees are not allowed to touch my phone. Instructions received, followed up, result nope

We are used to good service at this kpn store. Still, it didn't go so well this time.
I had returned a connection set that I did not need afterwards. A TV receiver would be arranged for me. I didn't have to do anything the charming young lady assured me. She even checked our mobile subscriptions well intentionally .. But I actually didn't come for that.
So today I estimated with the customer service and tomorrow I finally have my TV receiver. Sigh. Two weeks later