Jaguar Orlando Review

Excellent experience!
Paulo Amarai was terrific.
Jimmy in Finance was great also

My mother - in - law Mae Lewis Simpkins had a phenomenal experience at this location. Dewayne was the gentleman that assisted her. He meet every one of her needs with impeccable professionalism. Thank you Dewayne!

Set an appointment for yearly service check up and the personnel were very helpful, quick and professional. Wait time was reasonable and accommodations, as always, are world class. 5 Stars - Keep it up!

Excellent experience from the service advisor Norris to the purchase of the 2020 E Pace from Alice . Very professional and efficient and friendly. Truly 5 star service and experience!

Nathalia did an excellent job of explaining all of the features of my new F-Pace! I really appreciate her taking the time to answer all of my questions and offering many suggestions on customizing my displays and making my ride ever more enjoyable. In addition, Alli and Jimmy provided a great dealership experience. Everyone was very professional and friendly.

Excellent customer service, everybody was so nice. Rene palacios was our rep. And he went above and beyond to help us out with the purchase of our car. I love my car..we made a really good purchase. Thank you Jaguar Orlando and thank you Rene for all your help. .soooo happy

Still waiting for a problem to be fixed.it has been already 4 weeks

Tim did I great job with my vehicle, can t thank him enough

AT THE JAGUAR ORLANDO DEALER I WAS RECEIVED BY THE SELLER ABNER MARRERO. HE WAS VERY PROFESSIONAL AND HELPED ME IN THE PURCHASE PROCESS. HE WAS VERY CORDIAL. THE PRICE OF THE VEHICLE THAT I BUY WAS A GOOD PRICE IN THE MARKET IN AN INSPECTED CAR AND IN VERY GOOD CONDITION AND VERY CLEAN THAT GIVES ME TRANQUILITY.

Nat was very helpful, courteous, professional, and knowledgeable of the technology of the Jaguar! Thank you Nat for your help in resolving my questions.
Alice

My expectations for Jaguar service were already high, but Nathalia Taylor at Jaguar of Orlando blew me away! So friendly and knowledgable, she instantly made me a customer for life. Solid 5 stars!

Abner was very helpful, attentive and full of knowledge about the product. With Jaguar or Aston Martin all my questions were answered. Abner is a gentleman and very hospitable. I would definitely buy from him again.

My car buying experience with Jaguar Orlando was truly exceptional. My salesman Paulo and GM Phil were a pleasure to work with. I had visited other high line dealerships in the immediate area and walked away with a bad taste in my mouth. They will truly due whatever it takes to make you happy. They have earned my long term business .

I just bought a new Jaguar XJ Supercharged. This is my 3rd purchase from Jaguar Orlando and my 2nd from Paulo Amaral. It was a great experience all around. Paulo is very professional, friendly and knowledgeable. I would highly recommend Paulo and Jaguar Orlando to anyone looking to make a vehicle purchase.

Very satisified with service on my vehicle.Definitely satisfied with my knowledgeable service adviser Kristopher Baker.Thank you so very much.God Bless.
Came back on 9-11-2018 Timothy was my service adviser.Very pleased with him.5 Stars.

Came into Jaguar of Orlando looking for a used lexus ct200h, got helped by Paulo Amaral. Paulo is very helpful and make the process very easy. Im very happy with the whole experience and would definitely recommend anyone looking to buy a car to ask for Paulo!

Great experience purchasing from this dealership.
Our sales person, Alice Munn was patient, informative and professional, from the time we walked in the door to the time we said YES to the purchase.
Jimmy was also very pleasant and professional with the financial part of the purchase.
Nathalia, Encore Specialist, came to the house explained and helped with the setup and understanding of the system.
We feel comfortable calling on each person with any help that we may need in the future.
I can actually say that we had a hassle free buying experience. Thank you all at Jaguar of Orlando!

Great cars, great service, friendly service, very helpful and accommodating, the service staff are great, couldn't fault them

Kris was awesome as well as the entire staff. It s awsome to go to a dealership and be treated so wonderful. They made as feel important, and Kris took the time to answer all our questions! I look forward to taking the car back to Kris for its next service.

Chas

Absolutely the best buying experience we have ever had. Rene our sales associate was a pleasure. He got us in and out quickly. It is one of the most professional dealerships we visited. We will definitely refer friends and family.

My name is Dennis, to all those looking for a great experience, hassle free, straight to business, you must visit Jaguar Orlando. The whole team is great, but when you visit the dealership, you need to ask for Mr. Dwayne, He is a gentleman and knows how to treat people VIP. Mr. Dwayne, gave me many options to choose from. I just told Dwayne, I need a white Jag, sporty, but with the best pricing possible. Mr. Dwayne said, let me get you some coffee, wait a few minutes, that I will come back with your car. A few minutes later, he drove up with the perfect and exact Jag I was looking for!!! and just an hour in a half later, I was headed home too surprise my with. So the moral of my story is that if you want to buy a great car, have VIP experience, great coffee, in and out in a flash, get the best possible price for your trade-in and have the best salesman called Dwayne, I am sure that you will experience the same as I did!!! I will surely tell all my friends about my experience too! Happy shopping for your new Jag...

Amazing experience!!Mr. Noris in service was true professional and answered any questions I needed. We need more people like him makes you feel at home. A++++++++++++

Allie was super friendly and very help. She didn't hesitate to help above and beyond. I would recommend coming to see her.

I have experienced exceptional care by the Sales and Service Staff. I recently had the opportunity to chat with the owner, Mr. Peter Wilson who graciously assisted me with a Service matter. I am a Customer for Life.

Nathalia was excellent. She came to my home to walk me through ever feature that I had questions about regarding my E-pace including programming the garage door and setting up the app on my phone. I come from the Mercedes world and have never had such excellent service starting from my experience with Ally at the dealership to my home vehicle walk through with Nathalia. You have earned a new loyal customer. Thank you and hello Jaguar!

Always an excellent experience! Treated like royalty!

Other Jaguar dealerships that are closer to where we live treat us well, but we drive the extra distance when we want the car done right....and done right the first time. After their evaluations, they let us know what the car needs today, but also what to expect on the horizon. They ve always been dead-on with their assessments. The grade I level I give them, is straight A . Don Byrd is our Service Advisor, and he an integral part of the reason we give Jaguar Orlando such high marks. -R

Everyone from reception to managing my repairs was top notch! Staff were pleasant, empathetic, knowledgeable, efficient and kind. Randall the Service Officer handled my
Jaguar XJ8 repair needs with great interest and follow-through. Even with a 2004 Jag, I felt as welcomed as if I had pulled up in a 2015 newer model. I wish every company ran with the same excellence in customer care that I received.

Thanks Tim for making service a breeze. Great job you guys are doing down there.

I had seat warmer problems since I purchased the car from a different dealer. I had taken it to their service department and they told me that it is temperature sensitive and it would not be getting warmer if the temperature is warmer outside.
But Jaguar Orlando Service department found to be a faulty module and replaced it and it works great. They gave a loaner until it was fixed. Their service was excellent and I would highly recommend their service department especially Tim Waltig and his crew.

Great service!! Tim W. was my service manager and was just fantastic. Very friendly, kept me updated on everything and made the repair process very pleasant. Thank you Tim!

I appreciate the friendliness and professionalism. I woudn t trust my Jag to anyone else. Great people and dealership.

Great experience at Jaguar of Orlando. Shout out to Rene Palacios, my sales guy. Love my F-Pace!

I drive there almost one hour to see my dream car jaguar F type because one Day Ill buy it I talk to one of the employees he was really nice and cool he let me get in and see that monster exhaust of the car thank you guys for making feel happy in such little time if one day I got chance buy the car is gonna be here I can t wait for two more years of hard work!!

I was looking for an inexpensive reliable car for my family and Paulo Amaral was very helpful in making sure I got the best car for the best price that would fit my needs. I would highly recommend him to anyone looking to buy a car.

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This dealership takes excellent care of its clients. I'll never drive anything but a Jaguar again.
M. Wilson

Excellent service since I arrived to went I leave, no complaint at all. Staff very attentive, they offer me a ride if I need to go somewhere, drinks, cake, TV,
very nice place. Thanks Abner,the Service Advisor and Lenni!

Kristopher and the weekend crew are amazing! This location is a bit overpriced, but they price match other Certified Jag dealers.

When you are treated by the service advisor almost like family, it goes a long way. Norris is an asset to the dealership.

I do love my Jaguar, but I do love even more the friendly and expert people that takes care of it. Once you experience the manner and quality of service and advice you receive at Jaguar Orlando, you do not even think of buying any other brand of automobile.
Thank you all, specially Randall.

My first interaction with Orlando Jaguar was excellent. I was considering an F-Type when I met Paulo. He was professional, patient and competent. It took me a couple of visits to take the plunge, but Paulo was a pleasure to work with each visit.

I went with the R-spec coupe and have not regretted a moment of it. Well, I guess one regret - that I don't have my own circuit track to open it up on......

Great product, Love our F-Pace and the service is unprecedented. We were stranded in the middle of nowhere in West Virginia. Jaguar totally took care of us, they paid for a hotel then offered to fly us home to Florida because it was going to take a few days to fix. We decided to rent a car which they also paid for, and then returned our car to our door on a car hauler! Highly recommend Jaguar. The employees are wonderful and Tim in Customer Service has been a pleasure to work with.

Love my service consultant Mr.Norris Daniels. Takes his time to explain in detail and is very thorough. Great Job. Keep up the Good Work.

I found the entire team to be professional knowledgeable and a pleasure to work with. Starting with management Phillip clearly is customer driven. Allie and Alice were thorough and focused in providing my wife and me with all the information we needed to make the right decision for us. After we took delivery of our F Pace Nathalia explained all the features of our new car along with tips and suggestions on how to best utilize all the new operational controls. I highly recommend this dealership

Worked with Abner, Jimmy, and Paulo and had a great experience. Standup group, knowledgeable and helpful even though I wasn t looking at their highest end vehicles. Five star experience.

Professional, Friendly, and competent. This is a rare combination in the world of auto sales. Thanks for a superior experience in buying a preowned car.

Excellent, professional service... Jaguar of Orlando.

Amazing experience with my recent F Pace purchase. It was a simple process and every step of the way was handled very professionally! Go see Alice in sales, she's amazing!

Noris was a pleasure to work with and he coordinated everything so that the entire process was smooth. I will probably start bringing my car here for service regularly over my other dealership. This was a great first time experience.

I have always, always had excellent service dealing with Corbet. It is a pleasure do business with your company!

Clean, modern and beautiful showroom. I've only dealt with the front desk and parts department and they always offer exceptional service.

I recently had my first maintenance visit with my 2017 XE
at this dealership and I was pleased with the service I received.

Norris Daniel was my service advisor; He was very professional
navigating me through the service process at Jaguar Orlando.

Nathalia is amazing. She answered all of my questions when I went to the dealership!! Now I REALLY love my new jaguar!!

Just purchased a 2020 F Pace and the entire exprience was the best I've ever had in buying a new car. Alice was great to work with on the sales side and Nathalia just came to my home to go over all of the features of the vehicle. She is super friendly and outgoing and went over everything in great detail. Could not have gone any better. Thanks for making the experience such an easy one...

They went above and beyond to take good care of me and my car.

I had service done on my F-Type for a seatbelt recall check. Very professional service and no pressure for other services.

I am a Jaguar XJ/SC owner. Have never been more impressed with service at any dealership. Corbet the service consultant is exceptional, friendly and always on point. I am always kept aware of what is being done and how much time it is going to take. Jared the mechanic is always thorough and explains everything he is doing clearly. In fact almost every time I have been in there for service they have done more than what is asked of them with a great attitude. Sales reps are knowledgeable and not pushy. I have dealt with Gary and Abner and both are extremely helpful. The entire team over there seems excited to be a part of this dealership and it shows 100%. I have had my fair share of autos over the years and dealt with personnel from dealers all over the state (Porsche, Mercedes, Lexus, Infiniti, etc). These guys at Jaguar Orlando are the real deal. Could not ask for a better experience from any dealer. Everyone from the top down goes above and beyond and it is really noticeable. Would recommend this dealer over any other from sales to service!

Kris from the parts department was awesome. Very intelligent, really knew what he was talking about. I will return here for any problems or questions I have about my Jaguar!

Awesome service on every level. My service Advisor was Trevor he has always made me feel comfortable. Especially when you a woman with no knowledge on what s required and what s not he has always explained in detail I highly recommended Jaguar Orlando.

I want to start of by saying the dealership is beyond clean and super nice staff. My experience came with a sales man. Rene not only did he know his vehicle and information but also his best interest is in the customer and he definitely help me make a better choice and I ended up buying a vehicle from him (dealership).i have to say if anybody comes to this dealership ask for this salesman you won't regret it.

My experience with purchasing a Mercedes from Rene from Jaguar Orlando was beyond amazing. Rene was super attentive with me and did everything possible to make my transaction easy. And his amazing costumer service didn t just stop there he also had my car cleaned and waxed and ready for me and since I couldn t make it, met me halfway to pick it up. His superb service left me speechless.

If you go to Jaguar Orlando ask for Rene, you won t be disappointed.

Just wanted the experience to be on another level. Hopefully they will improve

Very professional staff. Always pleased with the service at Orlando Jaguar.

Hospitality is great. Good atmosphere and very professional. Thanks Tim for all the info.