interpolis de meern Review

Just been in discussion with your legal aid employee for 20 minutes because he is not allowed to provide service regarding the policy waiting period. Since we have been loyal customers for years, this time could have been better spent by offering us service.

After a nasty damage, I was helped exceptionally well and quickly by interpolis. Uploading the forms via text messages and the service of the employees was beyond expectations.

Really a hopeless, unattainable organization, too sad for words. If you want to take out insurance, you will immediately have an employee on the line. Once it has been closed and do you want to speak to someone for whatever reason ..... take 3 weeks leave to go through all the choice menus and then still not get anyone on the line!

Extremely dissatisfied with Interpolis customer service. They make commitments that they cannot deliver and do not honor agreements to call back. Not customer friendly, don't think along with you to help you further. I advise everyone NOT to insure with Interpolis if you ever want to go abroad and apply for a visa, first check if they have English policy conditions, because they don't have those !!

Interpolis, people do not get lost without even a letter or announcement they have raised the premiums with ff just over 25% as of 1 January. If you then call the rabobank you get an answer yes costs have gone omgroig gone so that is taken away from customers so you have bad luck and this is literally said. So if you want to take out insurance, do not do this at interpolis.

I have VERY BAD EXPERIENCES with Interpolis. If you have travel insurance and your trip cannot continue because of a funeral, yes sorry then you should have had cancellation insurance .. Okay fine, we also take out this one continuously. Can still be added with the all in 1 policy. Now a trip is canceled and it is something again.

THE SMALL LETTERS ARE CLEAR

Without cancellation confirmation (d trips refuses to send it), it will NOT be paid, while the policy summary clearly states. Negative travel advice is insured.

15 YEARS CUSTOMER AND NEVER KINGS

Yes, we can all start an insurance company. It will all be correct according to the fine print, but why is Interpolis not just a foundation where people can make a monthly donation. I am VERY DISSATISFIED.

Bad bad. My motorhome insured on chassisnr, all risk. That was possible according to the employee. Because the camper still had to be entered. Later it turned out that this was not possible at all. Has my camper been uninsured for a few days?

The communication between private and business insurance is very poor and unclear. Unfortunately

1x driving a small damage of 360 and your premium will increase by 481 per year for the duration of 5 years or 2072 more, you can also pay the 360 yourself, they say your premium will not go up either. What the hell do I have insurance for and then when you call them they constantly tell the same thing. Listening to the customer is apparently not important, so it clearly does not matter how much damage you drive whether it is 10,000 or 200 you are all shaved together, conclusion they have no customers in their files but numbers very unfortunate this OPPORTUNITY

Very bad. Ok also switch to another insurance. Digit 1

Outrageous company to cancel my moped insurance because I paid 5 days late never here again

See the commercial on TV about safe driving but then I see a navigation system in the middle of the window. That is not safe because it obstructs the view. A tip.

Interpolis always glass clear and honest suprrr insurance company

Perfect service ...
Very friendly....

Come back on promises. Refusing to believe the truth. And this after months of silence. Gives personal bad feeling.

Unfortunately must give a star because -5 would have fitted better!

Normally we have direct debit but this is on a new account (where I do not receive my salary) and therefore missed 3 payments. 56.00, that is. Of course wrong that I have not seen / paid this. But just call me, send a link and everything will be paid. No, I was thrown out of insurance and they no longer want to accept me. (and then they can suddenly send a payment link to get the money anyway)

Really outrageous. Are you known as a black sheep because you make a mistake? But publish all kinds of usury policies and still be active? Never again for me Interpolis.

Want to report damage but app and website are not working. Been waiting on the phone for 15 minutes now. Is Tilburg closed?

Not the cheapest but they are there in case of damage.

Do not trust this insurance. Also not with achmea and fbto or Zilveren Kruis central management. Is a company under different names. Strongly discourage these insurers !!!

What disgracefully bad help you get at Interpolis. Have 4 kids and an all risk insurance with Interpolis. You would expect that compensation will be paid if you have damage or an accident, but nothing could be further from the truth.

At Interpolis the art is above all to switch off the feeling, not to react humanly and only to focus on numbers. The less we pay out, the more bonus we can pay out to the board, directors and managers. It seems more like you are being questioned by the criminal investigation department in consultation with a lawyer than a nice employee.

Just sat upstairs and my 5 year old daughter was playing downstairs. When I came down something had been demolished so I called Interpolis. After waiting over 35 minutes over the phone, I was finally helped. (see picture)

Interpolis response (after of course excuses with "just read into the file") therefore not. Just discussing with the manager how we can dismiss this customer again, I was finally answered again. We assume that your daughter will use the product properly. You must return to the supplier of the product and report this damage there. Weird, right? If an accident happens by your daughter, it is suddenly proper use despite the fact that something has been demolished.

Complaint submitted to Interpolis but nothing is done with it. I feel very badly helped with an unpleasant outcome. It makes no sense at all to insure you here because they reject everything anyway. Have totally lost all faith in Interpolis. Unfortunately :-(

Don't insure yourself here, dear people, it will save you a lot of time and stress.

Top company! I was really up with a difficult question about my insurance. Really mega well helped after contact

I had a high expectation of Interpolis and their rates were competitive, but after 3 months it was not possible to purchase insurance at all. Contact with Interplis is impossible, that's right through Rabobank. I have now been waiting for 3 full months without results via Rabobank. I can therefore only give a star for the logo but nothing for service and customer friendliness

car premium secretly increased by 100%. (no damage or something) in a few years, meanwhile no specifications send, every year quietly increase strongly 20% per year.

I wrote this review in 2016. Have been paying extra attention to this since ...
Misleading conditions in health insurance. No glasses reimbursement or discount at Specsavers. Pure deception because Specsavers does not give an extra discount. You can only use their regular promotions. You don't need Interpolis for that. So don't just go to Specsavers, because they don't do anything for you. You just pay the full amount at Specsavers. - switch to a different health insurance policy in time!

also look at the extra conditions! health insurers sometimes only reimburse the costs of 'affiliated' parties ... vaccinations are not 100% only if you take this from a affiliated party! Good to know in advance. And not afterwards. So read all their conditions carefully!

It takes a lot of patience to receive help by telephone

Excellent service, clear explanation, quick response

I was not on hold for long and was helped nicely. Never had any problems with it.

Too bad that repair phone is only partially reimbursed, otherwise great insurance.

I am really happy that I have taken out my insurance through Interpolis.
Surprisingly high-quality service, no hassle and very fast handling. Really perfect.

The queue was too long for me so I hung up before I spoke to anyone

Very bad service! My damage is simply not compensated. Get brushed off with excuses. Literally from pillar to post. I definitely do not recommend this insurance!

Neatly helped with multiple questions. Although I had to call for the second x for the same damage that I had already reported.

Very bad experience. Years had no damage, if you happen to have damage a few times in succession, there will be a pointing finger. Our son of 15 years had a damage of 877.00. Is not reimbursed. The good reviews that are there are almost all from the employees.

I was insured all risk. Relatively expensive because you pay 30 for the service of the rabobank.
In 2016 my fence had fallen over due to a storm.
The first employee said I was not entitled to anything because it was the garden. When I called a second time, another employee indicated that I was eligible for compensation.
Everything was handled quickly and excellently, but still give 3 stars because I almost unjustly had to pay for the costs myself. That's quite a bit when it comes to 600.

The answer was 'crystal clear', your damage is not insured. No, of course not ... it was not a lightning strike, but a peak current damage. You will be punished for telling the truth. In many years as a customer paid both private and business premium and literally claimed one window damage. Now I have a damage that I can't afford (what else do you have insurance for?), You just get zero on the bill. But what bothers me the most is the lack of decency to call! The energy supplier has called twice to discuss the state of affairs. Friendly, businesslike and sincere. You feel heard and taken seriously as a customer. Interpolis did not even bother to respond to my e-mail in which I asked for clarification. Nothing, nada, noppes! No human contact! Only a negative answer and a ticket number, because you are apparently so for them ... a number. The energy supplier has now offered me a small compensation arrangement. Interpolis can expect a transfer request very soon. They have lost me, my family and my company as a customer!

UPDATE: After the 'Response from the owner' against better knowledge in contact again sought through the mail. A written answer never came. When I had already left the matter to my senses, I got a call out of nowhere. Out of pure curiosity I have recorded, but have been very clear. I am totally disappointed in the way Interpolis has dealt with this (regardless of the outcome). When it came to a head, another technical story followed about how it should not actually be possible that ... They could mean nothing to me. To be honest, I did not expect that (anymore). So despite the seemingly shocked and helpful message from Interpolis below, nothing has changed about the situation. They checked how things went and whether they could mean anything to me ... No, unfortunately.

With moisture problems they are not at home squeezing in all kinds of corners I am done with it and with negative reactions they do not only respond with positive

After a miscommunication I was called today by the complaints department of Interpolis. The explanation for the claims department is based on incorrect communication. My window is being restored.
Thanks Interpolis for the good old-fashioned service!

Interpolis walk from wall to wall. Is there something happening in your home and you do not know the exact cause? No help possible. If there is a crack in your phone due to an unknown cause (possible clip in the pocket), no help is possible. Want to change data but the policy is in the name of spouse (even though you have everything at hand), you can not be helped.

In short, not my insurance. Rabo customers will adopt an outcome are but to me it feels like to walk to even get some help to constantly against walls.

Found today by a contractor who came for maintenance of the roof that there was apparently a leak between the roof and the roof tiles earlier this year due to the heavy rain and therefore a supporting beam on the roof under the roof tiles was rotten just like one of the plates
These must therefore be replaced, I called on the advice of the contractor Interpolis, he said that this should fall under the home insurance
Well there I was disappointed, the lady in question at Interpolis told me that because it could not be 100% proven that it was due to leakage, the damage is not compensated, I only responded with crystal clear and said to be disappointed.
I think she had little understanding for that, so I am writing this review.
The cost is not about it, I can pay it, but this is about the principle
Why crystal clear and well insured, four times had damage in the last 44 years that I live here unfortunately due to leakage and that was then handled well, but apparently the service has been adjusted downwards
A pity and now we hope nothing will happen from now on

Upon contact with Interpolis following my feedback, it all turned out to be based on a misunderstanding.
In the end I turned out to be insured for the damage and it was resolved
Excuse is offered for the inconvenience
This is why I have been with Interpolis for many years and trust is back

Worthless business insurance. In the event of an employee's illness, payment was made too late. Several times in contact with the various departments and sent to the wall of the cabinet. And in the meantime pay a huge premium.

Very high monthly premium and zero assistance with damage or theft, some employees have behavioral problems and decency is worthless.

Bad service and bad advice from people who don't know what they are talking about!

Travel insurance taken out, suitcase with contents and not getting anything back because you want to go home in the middle of the night at Schiphol after a long day of travel, have not been informed of the conditions, only receive a small card with a policy number at Rabobank, no conditions have not completed a PIR form! In and in bad and worthless.
Initially not resolved, but through a second contact Interpolis thought along, very nice to be heard personally. Thank you Interpolis for the understanding and the allowance!

Good travel insurance and customer service. Waiting times are sometimes long during the transfer.

Handled very incorrectly, don't handle privacy well.

Do not compensate for leakage of 50,000 liters of water. Must be water damage first so I have to run the water until it comes out somewhere and causes damage

Must first become a customer of Rabobank to take out one policy

We are also insured with Interpolis for certain modules, but in this case we were the injured due to a collision. I will save the details, but through Interpolis (all employees but in particular by Monique van Dommelen) we have been super well helped every time. Very friendly every time they called, listened carefully to our story and always read in before they went on. We really felt understood and ultimately came up with a solution very well!

The very best insurer in the Netherlands and a beautiful building

Good experience. Window (leak) broken, replaced immediately, even though the reason for the damage was unknown.

They regularly check the status of your current insurance policies. The price in combination with Rabobank products is favorable.

Good barber, cut really much better than a normal barber and very friendly.

I have NOT been at Interpolis or even in the area at all.
What nonsense. Just been home all day.

Simply good and clear help with text and explanation for the customer