Internet Express Reviews

Delivered my international documents from Durban to Florida USA in 12 days. I am very happy.

Absolutely pathetic courier company. Stay far away. They are very good at delivering your parcels to "the wrong address" who strangely enough are too eager to accept a delivery that does not belong to them. They then take ages to "investigate" their own incompetence while you wait for days. It is ALWAYS a struggle when this company is assigned to deliver parcels from Proaudio in JHB. They are incompetent.

Simply the best courier service, online for your convenience, best rates.

Update: I appreciate the refund as arranged at your descrition. I must say I did call the customer service prior to the booking and made clear the requirements and I was assured that the delivery date and time would be met. At no point I was told to take the 1day delivery option. I thought the express option would still meet the delivery date. I have updated my rating as a result.

Original review: I thought some of the reviews were harsh however they proved me wrong. What a waste of my valuable time and money . So much time goes into preparing bid documents only for them not to be delivered as promised .

I have been using Internet Express for a few years now sending and collecting big to small shipments. I have never been disappointed once. Their workflow and prices are good. The new website is a welcome improvement that makes me more likely to continue using their service. Well done! Please keep it up.

If you want problems then please use internet express

I needed an item delivered from the coast to JHB, But I needed it delivered before my friend went back to the UK, Of course I phoned internet express online help line and they said I can use the budget one because both the pick up and drop off are in main areas and it would defiantly get there in time with 2 days to spare.

Item was delivered 4 days late, My friend had to take his flight back to the Uk, by the time internet express tried to rush the item they have already failed on their service delivery.

I then told support I am willing to use your service again to transport the item to the UK if they refund me on the first delivery. They obviously dont want my money because they did not get back to me

why internet express failed the customer

1. Customer support did not push client to take the Urgent delivery service even though client said it was time sensitive.
2. They did not take note of any of the special delivery notes
3. Client support stalled client until item was delivered and then support disappeared without checking to see if client was happy.
4. False Advertising - what they promise and what they deliver are 2 different things

If anyone can tell me how internet express helped me I would be glad, they have just caused more and more problems. I will keeping posting a bad review every week until internet express delivers a solution. If you cant provide a solution get out of business.

If someone from higher management can contact me, I would more than be happy to help you guys on how to manage your business. even just help you guys train your customer support.

This is not the first time this has happened anther client has experienced this Ashwell

Root cause Analysis : Initial customer support not providing relevant information and promise of delivery to client.

Wow. What an amazing company! I have used Internet express numerous times and have been provided with excellent service time and time again. They are prompt, extremely punctual and professional. So grateful for this company with their reasonable prices. Keep up the good work!

Great Service!

Emmanuel and his team made an effortless and warm delivery of my precious cargo. You guys are awesome and your ETA was spot on (2hrs early). I am impressed and will consider your service 1st above others in the future!

Thank You.

Quick and efficient and very affordable. Economy took one working day to get to me from Cape Town to Johannesburg and it was much cheaper than any other courier service that does door to door courier.

I'm very impressed with them.

I have only received excellent service from the Port Elizabeth branch of Internet Express. The layout of the website is user-friendly and the self-help system is very convenient. The prices are very competitive.