Update: I appreciate the refund as arranged at you...

Update: I appreciate the refund as arranged at your descrition. I must say I did call the customer service prior to the booking and made clear the requirements and I was assured that the delivery date and time would be met. At no point I was told to take the 1day delivery option. I thought the express option would still meet the delivery date. I have updated my rating as a result.

Original review: I thought some of the reviews were harsh however they proved me wrong. What a waste of my valuable time and money . So much time goes into preparing bid documents only for them not to be delivered as promised .