InterContinental Marseille - Hotel Dieu Review

Beautiful setting, catastrophic service. Nice teams but overwhelmed and under obvious staffing. Everything is a pretext for delay and yet the answer is "in fifteen minutes it's settled" which ultimately never was the case. Rooms not ready before 4 p.m. Meal trays lying around in the corridors. Queue for breakfast every day. Swimming pool supposedly by reservation but ultimately overcrowded. Not up to five star standards.

Perfect ... especially in winter without tourists .... the chic in all simplicity

My girlfriend offered me a night to have a good time and to relax for my birthday last year. Hotel very beautiful from the outside, the interior is also beautiful, personal nice. Cleaning is to be reviewed in the spa and pool etc. The water in the pool was not heated and it was very noisy during public opening hours, but luckily it was an hour before opening and before closing or adults could enjoy and relax. Then it's impossible to get a good night's sleep because of the late evening and early morning work on the top floor or next room, all just awful. The speaker in the bathroom could not be muted because of the interuptor that was blocked. To tell you it was not joy. It is true a mini offer from management was offered for our next stay but not interesting and access to the spa was deducted, but it will not replace the anniversary wasted.

Can nice apero .. nice view. Too bad the armchairs are a little tired (we are each 5 stars)

What a special hotel. From a distance, the classical building, which used to be a hospital, sits enthroned on a hill above the district "Panier". Big stairs lead up. If you enter the 5-star hotel, you will be surprised by a very modern interior. A great contrast. The rooms are all well equipped, with the standard rooms facing the sides and the backs have small windows. For the larger rooms facing out with a view of the harbor you pay almost twice. Wonderful terrace on the 1st floor. There is also a Michelin-star restaurant "Alcyone", which we also visited and which is very excellent.

I've been only in their terrace bar, nice view, classy, but of course not for all pockets...

Great hotel. Very good atmosphere. But a bit expensive though: 2 burgers + a glass of wine + a dessert and two coffees: 103 !!!

Very disappointed at customer service
They refused to take my bags to the room
They should be one star

Cet Hotel est un enchantement.



Merci pour tout.

Hotel Dieu, formerly a very old hospital at the time, became a luxury hotel that I had once known as a medical delegate to specialists gynecologists, dermatologists and ophthalmologists.

Two scoops of ice cream at 12 for an abused 20 month old child! Huge disappointment !

Stunning hotel, stunning views, Windows restaurant ok but not brilliant.

A beautiful place where we are very well received and the view is superb

To celebrate my birthday, my family and I decide to go to dinner in the restaurant "les terrasses" of the hotel Dieu
For dessert I am given an envelope containing cash. We pay the bill and off we go
Once in the car, I realize that I did not take the envelope so we call back the establishment which confirms that we have recovered the envelope, only after having recounted it was 200 missing
Having asked for an explanation, we are returned 100 which would have been "found on the ground", there is still 100 missing which would perhaps be between two towels ...
Hoping that the night brings advice otherwise you might as well go to the Quick

Perfection! The decor is modern, sophisticated and kept to the highest standards. The staff is friendly and helpful. Upon check in, they made us feel like celebrities. We found respite at their pool after a long day's journey from the US. Just steps out the door you wind into the old streets of Marseilles first stumbling into a soap shop then on to French bakeries, cafes and galleries. The location is convenient to many historic attractions and eateries. I would go to Marseilles again just to stay here.

30 min wait for a drink! And nobody came to see us! Oblige to get up and ask for the card! We left without even drinking a single glass! Incompetent and rude staff! I strongly recommend! To flee !!!!!

The place is beautiful, the service cordial, I recommend it.

Absolutely stunning. What a fantastic place to stay. Already want to return.

Magical place facing the old port and especially our beautiful view of the good mother

Everything is perfect. Flat on the bar which offers very average cocktails at exorbitant prices.

Dear but what a beauty! The rooms are extremely spacious and comfortable. The staff is lovely. For the view you have to pay, pay more.

Beautiful hotel. Do not miss the restaurant (Alcyone) ...

Location and very pleasant setting ideal for romantic dinners or business meals. The service is great

Very nice place .... The service is not really up to the challenge ... Some false notes. But the place and the quality of the restoration are worth the detour.

Apart from a pool too small and too full, everything else is perfect. Very good service, friendliness and superb infrastructure.

The massages are very good but the time of the delivery yet very clear on the brochure is not respected

I came here with my family, my youngest son is 6 months old. Everything necessary was prepared in the room, a bed, a bath, changing accessories, a baby food warmer. Thanks!

Beautiful hotel, staff at the top, and beautiful place thank you to all especially Alice that we appreciate bcp, Mr and Mrs Zaoui

breathtaking view of the old port, magical day and night

Congratulations to the staff always attentive to our well being. a special congratulations to the pastry chef ...

Iconic Hotel in the iconic building at the iconic location what also you can looking for? If you want to enjoy the excellence in the hotel industry InterContinental Marseille Hotel Dieu is your choice. Stylish and comfortable rooms, equipped with everything needed, super powerful rain shower - for the most enjoyable stay. Do you want to spend half an hour while trying to find your drink to start the evening then you should visit hotel s bar at the terrace, where you will find a wide variety of the cocktails. Thanks a million, dear Interconti, for the great experience!

Beautiful, calm and comfortable. Nice staff and little care. Access to indoor pool included with the room, but SPA extra (15euros). Exceptional breakfast!

Very comfortable hotel, ideally located near the Old Port, Mucem and Panier. Very professional staff, high level restaurant

Beautiful hotel bed very cozy room and bathroom on top and clean excellent welcome and breakfast a delice

Location and exceptional location. Room with terrace on the top floor and views of the perfect Mother ... however at this price some services would be expected: no special welcome in room (not even a free bottle of water), 22 euros a glass of champagne I would find it normal not to have to ask some accompaniments type pistachios or others .... a buffet breakfast very complete but the quality of bread very disappointing and service more than questionable (we were many to expect small spoons visibly unavailable in mass) .... in short the place and the good will of the teams are not everything, there is really a background work to do around the benefits and organization of the services offered.

Staff at the top
Nice room

The most beautiful establishment in Marseille. Ideal location overlooking the old harbor. Exceptional terrace. For informed budget.
Ultra competent and pleasant service. Always a real pleasure to come back.

Dominant exceptional situation, facing Notre Dame de la Garde, and 2 steps from the Old Port, this hotel is a Palace. Exceptional building. Exceptional comfort. Levels of performance exceptional teams. Does not facilitate the access of business travelers occasionnems coworking mode and it is very damaging. Sumptuous room.

Very nice establishment, well placed, magnificent view.

Marseille's must-see hotel near the harbor.
Even without staying there it is possible to spend, the place is beautiful.

beautiful hotel that my reconciled with Marseille rooms are super comfortable we have very well slept

Great hotel. High class. Staff with little care. Very attentive and very responsive. The wonderful spa. Nice pool. Nice and spacious gym, the essentials are there. Breakfast incredibly good. The chef only presents the homemade ..... Delicious.

MULTITUDE OF FOODS FOR A BRUNCH: cold meats, meat, seafood and even champagne (for breakfast brunch- !!

Bet won, successful transformation, what to say between the view, the decor and the authenticity everything is there. Not to mention the kindness of the staff. I highly recommend this place steeped in history where you feel very good.

I stayed two nights in InterContinental Marseille - Hotel Dieu mid-June 2018. My room was a balance of a beautifully modern design and cosiness. The bed was huge with lovely soft linen and each night my room (different each night) was large. Wifi speed in my hotel room was good. The lobby is also a beautiful design and if you have time to check out the spa - the pool is totally gorgeous. I had such a lovely swim, though not Olympic size, it's long and deep enough to have a decent swim and get some exercise. The front desk staff were very helpful, holding a room for me as I was unsure if I needed the second night, and they made sure I never needed to wait. My Dad was in the local hospital so it was a very stressful time for me, however I felt safe in this hotel, it was a lovely place to rest and the local stores/ restaurants were nice making me feel like a local not a tourist.

The breakfast served on the large patio was not good, the salmon made me feel a little sick and the scrabbled eggs were too runny. The breakfast waiter staff made me wait over 15 mins for my first coffee, but when I finally went over to the coffee counter to help myself they wouldn't let me. The whole breakfast experience took so long I decided to just take my plate of food back to my hotel room as I needed to make some calls and return to the hospital but they staff wouldn't let me. Most restaurant service in France is excellent, so it's not the norm. Even so, the view of Marseille from the court yard is very beautiful. I recommend getting breakfast from a local cafe just a short walk away.

As I returned in the evening I could hear live music playing from somewhere in the hotel - it's was such a perfect setting and quite romantic. I would definitely stay again. Amira rating: feeling the love :)

Went to the alcyone restaurant. It was everything I could have asked for.

more than a hotel, it is almost an attraction to do absolutely

Overlooking the city of Marseille and facing the good mother, the hotel Dieu is just beautiful!

The masseuses are very professional. Very clean place.

I had a wonderful stay. The service by the staff was fantastic. Concierge recommendations were perfect. Room was spotless and the bed was very comfortable. I highly recommend staying at the Intercontinental in Marseille!

Great hotel !!! Location unbeatable. Staff very friendly and accommodating. Big, clean rooms. The beds are super comfortable. The breakfast buffet is definitely recommended. For the fact that the hotel is located in the middle of the city, there is hardly anything to hear from the city life at night. If we would visit Marseille again, then only in connection with this hotel

Superb place !! Too many people in the breakfast room, obliged to be installed in the bar ...

An impressive building restoration, exceptional lighting