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R
3 years ago

Our second visit and surely not our last!

Our second visit and surely not our last!
The place was full this time around. But service was just as good as ever. Staff are friendly and service is quick.
There is a shopping place close by so don't worry for supplies.
Kids enjoyed the swimming pool a lot. We enjoyed the sauna, steam, jacuzzi and the splash pool.
The separate olympic sized pool was amazing too.
Can't wait to be here again!

A
3 years ago

Great

d
3 years ago

Excellent customer service, hospitality par excell...

Excellent customer service, hospitality par excellence .Our family loves our stay at Danat AlAin it s refreshing retreat everytime we come and no diluted services it gets thick and rich every time we visit .improvements and care for your guest appears to be prime for you.Thanks to each staff making it a lovely stay always.My daughter Aisha loves to come and spend time here.
Our gratitude and thanks to Mr.Mahmoud who has been remarkable in customer servicing and exhibited true values of an excellent hospitality .
Tarik sheikh and family stayed in room 720 .

A
3 years ago

Decent hotel for a weekend out with friends, would...

Decent hotel for a weekend out with friends, would not recommend for couples. Word of advice would be to avoid opting for any meal package other than breakfast. The food was distinguishably stale, as if it came out of a can or carton, very limited options for vegetarians, and most of the meat was overcooked and incredibly dry. There was an event being held on the day of our stay (I would have appreciated being notified about this at the time of my booking as I had made it clear the purpose of this trip was for my wife's birthday) and the staff had their hands full with them, leaving the other hotel stayers as a sidenote. My wife and I had to find our own way through everything even seating ourselves at our meals and hardly any staff to help with orders. I do have to give props to the hotel for arranging a cake as well as balloons since it was my wife's birthday.

C
3 years ago

The staff, the food, the bars and restaurants, the...

The staff, the food, the bars and restaurants, the 3 pools, the rooms where do i start!! All are rated up with the best and the welcoming staff are just the best i have found. I cannot rate this hotel high enough and will visit again and again!!

L
3 years ago

A very beautiful and clean hotel. When you just wa...

A very beautiful and clean hotel. When you just want to relax, I come here, all in little things: in a flower bed, a small slide in the children's pool, in a beautiful playground. In the wall lamps at the Reception. In any hotel I never wanted to sit in the lobby, but here with a cup of tea is very cool! Good pool water temperature! And nice staff.

F
3 years ago

They don't know what is customer service all about...

They don't know what is customer service all about

The guest is come all over driving from other Emirates of UAE and has to wait for 1hr to get their room after making the advance booking a week ago

Saying a excuse it's Friday we are already booked then what's the point of booking the room?

M
3 years ago

Good

L
3 years ago

Had Christmas brunch there beautiful decor in Mcge...

Had Christmas brunch there beautiful decor in Mcgettigan's over looks the pool area. Was nice except for when the doors were open and no cover for food on display table. Over staff were accommodating and friendly.

S
3 years ago

Nice place as it is away feom the hustle bustle of...

Nice place as it is away feom the hustle bustle of city but not too far that it becomes difficult to reach to other places in city. Did not like the breakfast much as the options were very few in buffet. Over all nice place just their cleaning staff is a bit annoying they'll come any time whether ypu are resting or sleeping and will keep on ringing bells until and unless you open the door for them.

I
3 years ago

I had a lovely 2 day stay at Danat Al Ain. The pro...

I had a lovely 2 day stay at Danat Al Ain. The property is beautiful with lush gardens, playgrounds and a nice pool. It was crowded during check in but the manager took our ids and checked us in while we sipped tea on the sofa, which was lovely.
Room service was quick but the highlight was the breakfast! Sumptuous, delicious deserts and a wide selection of savory options to choose from. Town center is just a quick 5 min drive away.
Fixed as my go -to hotel for weekend Al ain trips!

N
3 years ago

Nice

J
3 years ago

Nice resort for family and it was a wonderful expe...

Nice resort for family and it was a wonderful experience. Staffs were very friendly, co-operative and good. Food was beyond our expectations (breakfast had large varieties of food to choose). Pools facilities were superb (children really enjoyed the pool). Overall experience was really good.

M
3 years ago

nice place

nice place
Very recommended
Specially at this time of the year

R
3 years ago

Peace, mercy and blessings of God

Peace, mercy and blessings of God
After greeting
We made a wedding and booked it on 1/4/19
Corresponding to Monday on a day when the hotel is not stressed and communication is more accurate and professional because of our reputation for the hotel from the days of the Intercontinental where I was born in the country and I was a member of the health club, unfortunately after completing the contract and paying the fees in particular, the relationship ended
The performance of the duties of the hotel became only a continuation of an action, and the negatives became an abbreviation of speech
- Failure to coordinate with the organizers in the hotel, as the kosha and lighting were on our side to provide the least thing for drinking as I provided it on my own account.
- Providing a project and a screen without wires for operation, as it does not cost anything, and the negative response is not from our specialty, and we can provide it through private companies I don t know the goal behind it is purely financial benefit
- Failure to provide drinks that were not of that quality despite bringing them at our expense, coffees, chefs and coffee providers, and lack of coordination with him, which embarrassed us in the presence of VIPs who noticed this shameful thing.
The lack of adequate lighting in the garden for men
Urgent opening of the buffet for men and women and closing it in an attractive way
Providing guide boards for the wedding. Schools will be ashamed of putting them in A4 size.
- Failure to coordinate between service providers for women with the people who provided them for curators, and not to present to women despite an emphasis on this before the wedding.
- He asked for my identity a second time despite the registration, recording my data and showing the identity to them. I am the brother of the groom, with my respect for the laws and regulations in the country and my prior knowledge of this and your attempt, my honorable sir, you and another person from the hotel management to convince me of his way despite my knowledge of this and justification for an employee who registers and requests the identity twice.
- The place of men in the garden assumes that the positions next to the garden are for the guests only because they are told, since a 75-year-old cannot walk a long distance
This is what I mention
Unfortunately, it did not and will not be repeated
I am not perfect and perfect to God
Nothing defines your hotel
Unfortunately

I
3 years ago

Agreed with other post. It needs renovation to get...

Agreed with other post. It needs renovation to get to 5 stars what they claim. So far I can give this pace just 3 stars. And this would be the actually. Staff was nice and very helpful. The price was right.

P
3 years ago

A nice hotel with friendly staff. The pool in nice...

A nice hotel with friendly staff. The pool in nice, with a swim up bar but is can be loud with lots of kids however there is a adult lap to stay away from the noise.

McGettigans is a lively bar sttached to the hetel with live bands playing weekends and theme nights all week(quiz, ladies nights, etc) with drink promotions to help rehydrat after a day in the sun.

Overall we had a great stay and would recommend it to my friends(especially given the cheap price)

G
3 years ago

We book here me and my family based on the reviews...

We book here me and my family based on the reviews of the other guests.
All went smooth but unfortunately when we came back to hotel after viewing Al Ain I didnt find any valet parking staff and I can understand that night shift are less staff, but what turn all our experience into negative way is when my wife with 2 kids approach the receptionist asking him if there anyone to take the car he just looked at here and ignored her while he is chatting with other staff.
My review been change based on the duty manager Mahmoud action, a well known person in hospitality field and knew what it mean.
Thank you

P
3 years ago

This place needs some maintenance, it's old. But v...

This place needs some maintenance, it's old. But view was awesome. People are just great. Location is good. If they do little maintenance of the place, this will become a great place for travellers.

S
3 years ago

Hi

Hi
My name is Sharon Isaacs.

I did not visit your hotel. But my daughter did.

How can I give you a review, you may ask?

Because she had just left our country, she was in a new country, away from her family and it was her birthday.

By the time I found out where she was staying, it was too late for me to make arrangements to have a cupcake with a candle on it sent up to her room at midnight, as is tradition in our family. I did not want her to be sad on her first birthday away from home so soon after leaving home. She had arrived in Abu Dhabi just 1 week before.

It was 11:30 pm your time. But I tried anyway. I stated my case in an email and hoped for the best.

Midnight came and went but nothing happened. Well I had tried.

To my surprise my daughter sent me a video clip on the evening of her birthday and told me that a strange man had followed her from the front desk. And when she reached her room, he gave her a big bunch of hellium balloons with compliments from the hotel.

WOW!!! That was way better than a cupcake.

I would like to thank the Danat Hotel, Al Ain, Abu Dhabi for making my daughter feel so special on her birthday, while she was far away from us, in a foreign land.

GOD bless you for being such a blessing to my family.

That is why I give you 5 giant glitter stars.

S
3 years ago

The manager refused to give us fresh juice except ...

The manager refused to give us fresh juice except with money and said the industrial juice with the two meals must be clarified to the client before housing and payment of rent and the customer the right to accept or offer

s
3 years ago

Wonderful and pleasant experience with family. All...

Wonderful and pleasant experience with family. All the staffs were very friendly and good. Food was beyond our expectation. Breakfast and lunch buffet had huge varieties of food to choose. Games and pools arrangements were superb.

A
3 years ago

Old but good property with nice rooms and service....

Old but good property with nice rooms and service. The pool area is large and kind of a mini water park. They have waterfall inside the pool, a bar for those who likes drinks during swim, kids pool, lap pool and nice pool side seating.

Intercontinental Al Ain Resort

Intercontinental Al Ain Resort

4.1