Inoveris Reviews

Several vehicles with code 178 not deleted although paid for long ago. Clearing accounting to code 178 doesn't seem to work at all. Isn't Mercedes worthy!

Subject: Financial Services
Incredible unfriendly employee (H.)! Too bad if a company is represented by such employees !!

Disastrous service !!!! All people who have no idea what they are doing !!! They only put one off with waiting! I've been waiting for an application for over 1 month, these people only drink kaffi and don't do anything, it seems to me! Dear Mercedes team, give your workers training and discipline! I'm considering changing the brand because of such people! Deepest drawer!

This service is a disaster. The 1 + 1 can add up a miracle. Over 2 months to rewrite a lease and it still didn't work today. Once and never again a Mercedes .. Thanks to this service. Rude, unqualified staff. 1 star is even too much.

S-T-A-Y A-W-A-Y from Mercedes-Benz Financial Services they are not able to do even 1+1. No processes, no quality, exactly the opposite of the good quality of Mercedes cars !!!!!!!!!!!! Unfortunately is not possible to give a 0 stars. They would deserve it!

Top service and very nice team. Great coffee bar for customers and the best cappuccino in Schlieren

The car is basically good, but customer service in Switzerland is a disaster, it was probably our last Mercedes or an import from Germany

0/5 stars !!
Years long Mercedes customer. I have always supported this brand. This customer service is bad and, above all, uninterested. You go to the questions and take care of the customers. The higher management (superiors) can not comment on criticism. The description usually takes 3-5 working days. I waited a full 4 weeks. The cause ? Of course a technical problem. This technical problem will take another 5 weeks to complete. This has turned out to be a lack of staff in hindsight!
I had to call dozens of times and in the end I was forced to reach the top CEO's. They reacted to the luck and the description took place a few days later.

Before I buy a car again I will compare the Google reviews. This incompetent performance damages the reputation of the automotive brand.

The worst customer service I have ever experienced. No matter which industry and which hotline - each was better!

Since 1986 there has only been one car brand for me that deserves the highest mark. The best or nothing was the motto of Gottlieb Daimler. This motto still applies to all employees in this company today.

I want to rewrite a lease contract to someone else. The person received the application from Mercedes Financial Services on December 19, 2017. Since then I have called three times to inquire about the status of the process (review of the documents) (once on December 28th 17, once on January 8th 18 and once on January 17th 18). Mercedes gave me the answer on the first two calls that the application had reached them, but was still being worked on. The third time, they told me that the application is no longer there and the employees can no longer find it. I have to organize everything from scratch again, I find the service of Mercedes Financial Services not a service but just kidding. Therefore no stars, just inform everyone about what's going on.

I've never seen anything like this in my life and that should have something to do with Mercedes ??? e? Hour wait loop

I can not say anything about that, have visited a friend

Worst customer service !! Catastrophic conditions in the office, I would NEVER have thought of that from Mercedes Benz. That such employees work for this company is very, very questionable.

Only apprentices, with the engine lamp lit for me, they changed things for over 10,000Fr and in the end they gave me a car with the engine lamp on, then brought the car to Mercedes Kenys in Wettingen and there they repaired the car for 500 fr , never in Mercedes Schlieren, it is a shame that such a company gets a license from Mercedes Benz

Very bad customer service! This is all about money!

Worst customer service ever !!! Filed an application for an AMG over 1 month ago, but then decided to turn it around and withdrew the application. After a hundred times call was still not made! Inept people! You have to organize a huge theater first and get upset so that an application is deleted !!! Impossible this service !! Me and my husband will never decide for Mercedes! Pity about the beautiful cars, but customer service is not !!! Not recommendable!! In good German, Mercedes has made a deal!

We received an erroneous invoice of CHF 1000.00. To clarify what this invoice is for, I contacted customer service. Already the key when I picked up the phone, I felt cheek, arrogance and lack of motivation. First the lady tells me that the CHF 1000.00 is listed in the contract and I should look at the contract first before calling (although the contract was in front of me and the CHF 1000.00 was nowhere to be seen!). Immediately I ask you to tell me EXACTLY WHERE the CHF 1000.00 can be seen in the contract. In the middle, top left, right? Of course, she doesn't know that because she makes any claims. I ask her to clarify this amount (since she could not help me). As a customer, I have 100% understanding when something needs to be clarified and when
Mistakes happen. However, making claims that are incorrect from front to back CANNOT WORK.
After the clarification, it turned out that I can ignore the bill. Instead of apologizing for the mistake, I was accused and treated like a child. Immediately afterwards she tells me that she will send me the documents by email. I ask her which email address she has registered in the system. Your answer: "Oh, we don't have any"
A huge scandal! I am not responsible for the correctness of your job !!
Towards the end, she tells me to write an email and write down my questions there (just because she is too lazy to solve the problem now). I have read the reviews of Mercedes-Benz Financial Services, an email will be processed in 4 weeks !! NO THANKS !! Of course I told her that this should be done NOW. A huge theater for NIX!
I have never seen such bad service in my life. I do not wish this to anyone! The cars are great, but I wonder what are the conditions of employment? Naughty and lazy? Or rather arrogant and no idea? Really bad! Hope for an improvement, so your image will be presented very badly. Google reviews are really true.
But I'm glad that I was able to experience it! Now I know how bad customer service can be.

Mercedes - what more can you say about it? The star of all stars!

The bank and its employees are a nightmare.
It doesn't get any worse.
It's a shame for a brand like Mercedes.
They don't have it under control. Mercedes never again.

Very dissatisfied with the customer service. Promises come and are not kept. The employees also probably do not know the system and cannot give you any information. Doesn't belong to such a company !!

I had sent a complaint about a defective NOX sensor via email.
(The second time replaced.)
Have not even received an answer to date.

Unbelievably bad customer service. Very impolite. In addition, they told me that a lease or an early purchase is not possible because of the diesel scandal. Now I have to pay for what has messed up Mercedes ...