Colonial Insurance Reviews

This is one of the most efficient and fast-responding agency I know. Josh and Samantha are awesome! The customer service level is top notch. They made the transition of getting insurance and transferring insurance a breeze. I must point out a few things I ve noticed. Samantha is always working on her off day, the weekend and even at 9pm. I get home last some nights, and I remember that I forgot to call. So I ll send an email, not expecting a response due to the hour. Sure enough check my email a few minutes later and Sam has responded.
Josh has a compassion to help and assist his clients in a way that you can tell it s genuine. They both agree to prime examples of loving what they do. Thank you for all that you do!!!

Greatest experience that ive had with an insurance agency.

Agent is extremely knowledgeable and accommodating. He truly works to get you the best coverages for great rates, and is a genuinely great person.

Josh has helped me so much while choosing the right insurance coverage plans. He is quick to respond and always looking out for my best interest. Highly recommend.

Josh was very helpful and super nice to work with. One thing that stands out to me the most is he returns your phone calls the same day and also in a timely manner. Definitely would recommend this place.

My experience with this agency has been wonderful. I have my cars and home insured through them. The staff is fast, efficient, and very knowledgeable. I highly recommend this agency!

GREAT Customer service! That is so hard to find these days. Let this guy quote your insurance you cant go wrong with him....

I shopped around a lot for my homeowners insurance and decided on farmers. Josh Smith and his office are so kind and helpful, they made the whole process so much easier!

Since day one, Josh and his team have always been able to listen, help, and be there. Any time I ve called the office he or his friendly staff help me in a matter of minutes. High recommend Josh Smith.

We have used Josh for years and it has been a wonderful experience. Car, home, and life! Thanks for all you do!

Josh Smith is always so personable and gets you the BEST rates! Customer service goes a long way!

I filed a claim and the adjuster came out when the appointment was scheduled and the process went smoothly

Josh and his office provide excellent service, and are always being proactive about finding ways to save my family money. Best agent I've ever deal with!

I have been very pleased with my agent Josh Smith and his staff. I frequently call to make my payments by phone and every month and they have always been happy to help me!!!! Thwy are always kind and professional.

Josh and his staff are amazing. Always looking for ways to save money and get me what I need.

Josh Smith was so professional and personable! He helped us immensely with switching our Homeowners insurance and saved us a good deal of money! We will soon be switching our auto insurance to him as well!

Josh and his team are the best in the business. They are always available to help with any questions that I have. They go above and beyond what is needed to make sure they are taking care of their customers! I've never had an insurance company treat me as good as they do... not to mention, their rates beat every other company I could find.

I haven't been with Farmer's for very long (maybe a year) and have not had a great deal of interaction. But thus far communication has been timely on the occasions that I've reached out.

Josh Smith has bar-none the best customer service in the entire insurance industry! Always pleasant to deal with, and swift to solve any problems you may have. Would recommend over and over again!

Easy process. We communicated via email, which is way easier for me, and got everything set up in a day. Recommended!

Really great insurance when needed Agent Josh is a#1 in our book

I had a good experience with Farmer's. Josh Smith at Farmer's is very kind.

Josh and his staff were amazing! They were quick to respond, and have been available and patient with any request I have! They always explain everything in great detail so that I fully understood the coverages provided and even show me other options. They have provided excellent service and quality coverage at a very competitive rate! I have even had friends that I referred to that office tell me that they got better rates with same coverage with great customer service.

Awesome agent! Answers any questions that you might have! I have been very pleased with my experience with this agency.

Josh and his staff have always been incredibly helpful and quick to respond to any needs we may have. We have been with them for 7 or 8 years now and they handle our home, auto and life insurance policies. Anytime, we have found a cheaper policy he makes a way to beat it. He also is more than happy to review our current policies anytime asked and check for additional ways for us to save money. We've been very pleased with our service and would recommend him to anyone!

I ve been with this company for over 10 years and service has been great. Whatever life changes I ve had I just give them a call and everything is handled over the phone.

Josh and his agency are always ready and willing to help. They are very responsive and always supportive.

I had a claim several months back and Farmers took care of us very quick. Adjuster was out in just a couple of days and we had our money to replace what was damaged by a tree within a week. This would have never happened with our previous company. Josh is a great agent to work with, as well as the ladies in his office.

Amazing customer service and great insurance prices! If you're looking for insurance you definitely need to contact Josh Smith!!

Thomas Norris has only had the service for 1 month, but is pleased thus far. He would enjoy the chic-fli-la coupon. Thanks Josh.

My wife had an accident, with garage door. We called farmers , Josh & Jessi took care of everything.. No hassel. She was picked up an given a great rental care.. We didnt miss a beat..THANKS. FARMERS

They have always taken care of my claims fast and friendly. Thanks so much for all you do for your clients.

Once a year, i like to call around to see what insurance agency has the best rates. Since 2008, Josh has always come through with the lowest prices. Not only home and auto, but with my life insurance policy as well. The staff is professional and very punctual with any of the questions I ve had. I highly recommend this agency.

Best service I have ever had out of any insurance office!! Josh took his time to answer and explain ever question I had in detail.

Quick response, excellent explanation of what I was getting.

The Josh Smith Agency is top shelf! My #1 go-to for insurance for my clients! They always take care of my clients expediently and effectively! I cannot suggest them enough!

Josh and his team have been nothing short of professional. They have been handling by business insurance for about 6 years and now handle all of my personal insurance needs. The thing I appreciate more than everything else is the communication skills that the team has. I am never left guessing for a period of time about anything.

I ve been a client of Josh Smith for 5 years. They keep my business covered with Auto, Liability and Workers Comp policies. Jessi has gone out of her way several times to stay in contact with me concerning changes and updates for my insurance needs and looking for ways for me to save a little money. I highly recommend them to anyone starting a business or looking to get all of your insurance needs covered by one company.

The best agent and insurance around!! Josh and his staff are always willing to help with any questions I have!

This agency is the best we ve ever had. Quick response to my email regarding changes. I ve interacted with Josh, Jesse and Sam over the years. Each one was professional and answered any questions/concerns I had. The prices of our various policies are much cheaper than comparable policies we had with State Farm.

I swapped to this agency and immediately saved over $100/month. Another big name wanted to charge me OUTRAGEOUS amounts when my son turned 16. I've been super happy with the swap for over 2 years now, and I've gotten my questions answered through call or text every time I've had an issue come up. I even made a claim on my homeowners and got great personalized service from that dept too.

Awesome agent and helpful friendly staff! I am glad to call Josh my agent. I have recommended him to family and friends.

Josh and his team really know both the Fultondale community and how to take care of customers.

In December 2018 our hot water heater busted filling our downstairs with water. That morning it had snowed and we were having trouble finding someone to come and pull up carpet and get the large dryers and humidifiers started to prevent mildew. Josh Smith went out of his way to find someone to come to our house that morning to help us.

The office is absolutely amazing. Everyone has the best attitude everytime I call. I have never had a issue with this company.
I will never change insurance agents.

We have gotten good service from everyone who works there. They have been very helpful with all our needs both personal and business.

They re really nice and helped me get a really cheap rate on insurance!!! Thank you so much!!!

Samatha is the lady that works with me. I know I can be a pain in the you know what, but she is always happy to help. I got the best rate, after trying several different insurance agencies. I plan on being with Josh Smith Agency for a long time. I really have one less thing to worry about. Thank you guys for everything.

Josh and staff are always helpful and there for you.

Josh, Jessie and Samantha are awesome to work with. Being in the mortgage business I get to deal with a lot of insurance companies and the Josh Smith Agency of Farmers rates at the top of my list for best companies for both service and pricing. I have not been disappointed and have my personal insurance with them as well.

Best Insurance agent and staff I have ever had dealings with, from car, home, business, etc. They provide immediate help, with quick and easy claim filing. Thanks so much.

Everyone has been super nice. Paid claims quick. I have told everyone I know to check out Farmers Insurance.

I am extremely please with this insurance company! Sam and Jessie are great and definitely went the extra mile to help me! I ll be recommending them to everyone I know! Thank you so much!

very good customer service also knowledgeable. they don't mind answering any questions you may have.

Great service! They always answer our questions in a timely manner. We appreciate them working with us to find the best rates for our cars.

Josh is the best agent I've ever had for insurance. He is never too busy to respond if a need arises.

These guys are fantastic! Always helpful and always so nice! We have our home and auto here and always will!!!

Best insurance company and people I have dealt with since, I left Georgia and a insurance company owned by personal family friends.

We have our home owners insurance with Farmer's and it has been a smooth process so far. Josh has been very engaging and making sure we're saving money where possible. All interactions with him have been very good. I would recommend this agent and agency.

Josh and his team was able to get my monthly paying down by almost half. I would highly recommend this agency to anyone who is shopping around for new insurance

Excellent agent. Jessi is the best! Thank u Josh and the rest of the staff!

They are always helpful whenever I call, get things taken care of in a timely fashion, and always friendly.

Best insurance guy in the game. Easy to work with and saved me hundreds a year when I switched over and my coverage was better.

Everyone's always so kind and goes over and beyond to help me with any issue.

Josh Smith has been an excellent insurance agent with Farmers. They have always helped in any way that they could.

Josh and his team are always great! They re quick to answer any questions and always have our best interests in mind.

My husband and I have had insurance with Josh for 10 + years. He has always been great whenever we have questions or need anything at all. Jessie who works up front is also very helpful and will go out of her way to help in any way she can!! I highly recommend them for all your insurance needs!!

Always great at giving quotes And answers questions

Love my agent and his staff always very helpful. Unfortunately, with a teenage son I have had a couple of claims and service was excellent Josh and his staff were very compassionate and caring.

Josh Smith is a great man and will work to get you the best quotes. Also his staff is wonderful. He has all my family s accounts and the business account.

I have been with farmers insurance (Josh Smith) for a couple of years now and they always seem to go above and beyond to make sure I never have any problems. I was so glad when I found them for my car insurance! I recommend them to anyone for insurance! Thanks so much for all you do!

Josh and his people go to work for you. They know their policies inside and out so they can give knowledgeable answers when you need them. Great team!

Samantha at Josh's office has been outstanding to deal with. You couldn't ask for better customer service.

I was looking into getting home insurance with them but every time I called I had to leave several voicemails before I could get someone to return my call. I finally got someone to quote me on Insurance and Jessie said that she had it and would send me and e-mail and call me back just in case I had any questions. I would always get e-mails 2 days later and would never receive a call. As someone who is not even a customer yet and I'm getting treated like this has me concerned of what it would be like to be a customer.

Wonderful service! Very professional people and yet make you feel so at home and ease. Very pleasant experience every time!