Infinity Home Improvement Reviews

Outstanding workmanship. Danny did amazing work on the shower and tub. We love it.

-First visit to my home after calling for a quote on a roof repair; arrived on tine, well organized, very professional, answered all my questions and went above my expectations.
-Made decision to hire comany for a $400 roof repair, cut the check and was told that i would be contacted in two days for install date.
-Two weeks later, i finally called the company back to find out my repair date. After a couple of minutes, I was informed that my install date would be on Friday four days later between 9-11 am.
-Install day; no one showed.
-The next day, before i had a chance to call to find out when they could reschedule, the installer came and made repairs. The installer was professional, courteous and completed repair in a timely manner.
-A small job or repair will only get a low priority with this company unfortunately.

I would not recommend this company. They were very unprofessional and the quality of their work was lacking (to say the least). We hired Infinity HI to install a 6' sliding patio door to replace a traditional swinging entry door. They began the morning by starting to cut a hole in the wrong location (taking out a window rather than the existing door). The installer tried blaming us for his mistake saying that's where we told him we wanted it to go. The door would have been installed 6' to the left of the end of our deck, leaving an 8' drop in front of the sliding door. Additionally, why would we want a 6' sliding door next to a traditional swinging entry door? That issue never did get fixed, rather they offered $ to repair it myself. Infinity then continued installing the door (in the correct location) however installed the wrong (a much cheaper version) door. 4 weeks later the correct door was installed yet the window issue remained. We continued to go back and forth on repairing the damaged drywall and stool around the window for another 3 months before they finally just cut me a check. I called numerous (at least a dozen times) and was continuously told the installation manager was on another line or out of the office and never received a call back until I put a complain in with the BBB. Finally, we never did receive any paperwork regarding the door or the energy tax credit paperwork they promised on four separate occasions stating it was in the mail. This company could care less about its customers and its quality (or lack thereof) of work. Avoid at all costs.

Just signed for gutters and downspouts for my older home in Vicksburg as a step towards a dryer basement. Their rep, Dylan, was very nice, professional, and knowledgeable. A lot of $$ but pretty much as my wife and I expected. Will re-visit this review after work is completed.

Three weeks in a row they scheduled a appointment, we took off work just to have a no show the first 2 weeks and then 10 minutes prior to the 3rd appointment the tech came down with the flu and they had to cancel again. Very unprofessional company. If they can not make it 3 weeks in a row for a estimate I can only assume how long it would takr to have our addition completed. We will bring our business elsewhere

Horrible. Work done incorrectly, scheduling was a joke. Demanded full payment up front. Still waiting for service. I could type for an hour and not describe adequately how horrific this company treats their clients. Absolute garbage and I gave them the benefit of a doubt but after months of requesting action this company has stopped fielding my calls.

Infinity came and repaired a section of gutter and also fixed anothere area where water was overflowing because something was plugging

A little pricey but worth every dime. Danny is efficient and takes pride in his work. Mitch is a good salesman and very honest. The wlk in tub looks wonderful. Next time we have a project we will not hesitate to call infinity

After Laying out what was wanted the work done was great thanks

Representative was friendly and intelligent. We didnt feel rushed or pressured to purchase.The work was affordable and done well. A quick turn around on the installation. Installers were professional and timely.We will be using this company again in the fall for windows.

Nice knowledgeable staff, friendly and worked with my budget. Timely service, would recommend.

I am been using Infinity for projects on my home for years. I dealt with Mitch, Jerry and James . All Three are stand up salesman. Honest and knowledgeable. I would defiantly recommend them for anything you need done to your home. I will be calling in the spring time to move forward with another project i have in mind. Thank you Infinity for always being there for me. You have a great staff of people who are very helpful and friendly.

Infinity created a beautiful bathroom for us. We are over the top excited. Thank you to Drew and to Danny we now have a beautiful bathroom to enjoy.

I was very pleased with this company. They did a great job repairing my roof. However, I am unsure whether or not they sent information to my insurance company, which I called about multiple times. They were very nice overall but I wish there had been a little more communication with me about how they were dealing with the insurance.

what a pathetic company! First they came and quoted a complete exterior door replacement. they quoted me over 4 thousand dollars!! i have not talked to a single company yet except these people that quoted even half of that. they called me a week later and said they would like a manager to speak with me and offer "extremely competitive prices." i said sure why not, they called to confirm the appointment the night before and not even an hour later called back and rescheduled. we rescheduled and again they called the night before to confirm. and again not even an hour later they called to change the time. the entire time saying "we want your business." after they rescheduled it they did a no call no show!! obviously they don't want my business! i will never EVER recommend these people to anyone! such terrible service. when i said i was going elsewhere with my business they said thank you and just topped talking to me so i just hung up. i can not even explain how mad i was at this service and how i can not stress enough DO NOT GO WITH THIS PATHETIC COMPANY!!!!!!!!!!!!

Infinity Home Improvement installed insulation and Reflecta-Heat Blanket in my attic. I am very pleased with the performance! Their prices are very competitive, so I hired them to do my garage roof!

Would give zero stars if I could. Infinity Home Improvement was used for a bathroom remodel. Paid $$$$$. After remodel was finished I discovered that the shower was installed improperly. The "lifetime warranty" they had promised proved to be a lie. Multiple calls for service have been ignored. Company blames faulty install on my disabled father and refuses to fix. Avoid at all costs.

We are extremely happy with the sunroom. As soon as James came into our home, we knew Infinity was the right choice. Thank you for the beautiful sunroom. We are so thankful. The entire staff was wonderful to us. I recommend Infinity Home Improvement to everyone.

Installation went fine.

However, somehow a nail was put through the heating tape in the gutter. This caused arcing and sparking in the gutter which I caught it in time but could have potential he caused a fire not only in the gutter but also in my house.

During one conversation with Maryanne I was told that the installers would be out the week after Thanksgiving. It is now December 16 and I have not seen them. I was then told that they won t be in the area for a while but she would let them know. Another time I was told they had to come down from Michigan.

I am very displeased with this lack of customer service and feel this should be a priority because it was their fault. I am hoping this will get finished before winter is over in Chicago LOL

Sales staff and on site workers professional, but need better pricing and scheduling installation.

They were very pleasent to work with, the installation crew were the best crew that has ever done any work for me in the past. They were on time, polite, very conscious about how there work was looking. Always cleaned up after themselves.

Why I went this long without Gutter Helmet I'll never know. Thank you Infinity Home Improvement for this amazing product. Like I told Laura few days ago, I am selling my ladder. I recommend Infinity to everyone.

Had our bathroom updated with a shower. We had a problem at first and wasn't sure how to go about getting it fixed. Then we get a call from a lady in customer service asking about how the process went, once I told her what was going on she made sure to take down all my comments and said she would pass along to her service department. I got a call from Devonte and then a man named Bill came out and made everything great. Thank you infinity customer service. We are happy customers now.

I have never been as disappointed with any other business as I am with Infinity Home Improvement.

Service was fine after it finally arrived. Had to recall company to get repair men here a week after scheduled day.

We have been dealing with this god awful company since February. Man did they sell us good!!! Got us in a contact that apparently you only have 3 days to get out of. Kinda funny how they give you 3 days, but at that point you haven't gotten to experience their HORRID customer service!!! It was like pulling damn teeth to get someone to come out to my house to measure my windows! At first I talked to some kid who claimed to be a manager named Devonte. When I spoke to him about my frustrations he proceeded to LAUGH at me! I was then told by someone else that the owner of the company would reach out to me about that situation and of course that never happened. So i reached out to Stacy who sold us the windows. She told me that going forward she would take care of everything for me. After months and months of nothing, she finally got Joe (who already once told me he'd be at my house at 10am, I left work to be at my house for him and he never showed. 5:30pm and still nothing, he stated that he was stuck in traffic an hour away from my house. So you are telling me that for 7 hours you've been stuck in traffic an hour away from my house???). Anyways, one day he finally shows up and does the measurements. He said that we will be reached out to in 3 weeks to pick an install date. It has now been 3.5 weeks and nothing. So I emailed Stacy and informed her of this. She told me that if i wasn't reached out to by Wednesday to tell her. Its now Thursday and nothing. She calls me this morning to tell me that Joe the installer has quit, never turned in my measurements, therefore our windows were never ordered!!!!!!!! ALL THIS SINCE FEBRUARY AND NOW YOU HAVE'NT ORDERED MY WINDOWS?!?!?!?!?!? She then told me she talked to the owner and we could either wait and still do the windows once they get a new installer (HA! now thats funny), or the owner of the company was going to ever so nicely let us out of our contract. ABSOLUTELY NO follow up with this company. Not one person called me to tell me this. I wouldn't refer this company to my absolute worst enemy!!!! RUN. RUN FAR FAR AWAY FROM THIS COMPANY!!!!! These windows were supposed to be done before our baby is born. Well there goes that

One of the worst experiences I have had with a company. I have met pushy sales people in the past, but never have I been so close to throwing someone out of my house. I told the sales guy upfront that we just wanted a quote, and would not make a decision on the spot. He spent an hour looking around our house, and missed a bunch of issues I had noticed that were wrong with our roof. Then quoted us a rate twice what 2 other companies had quoted me. After that spent 20 minutes brow beating me and my wife trying to get us to sign a deal on the spot. Every time we told him we wanted to think about the cost he ignored us. He even said that we wasted his time, and thought we were serious about getting our roof done. I would never do business with this company. If they can not respect a person in their own home, then how can we expect good work from them

This company preys on the elderly. Not only preys, but will charge an exorbitant, unfathomable amount for their so-called services. On numerous occasions they have infiltrated my 90 year old grandmother's home, one vicious salesperson even spending 4 hours there attempting to sell her gutter helmets. The most recent incident occurred this May. She was told by James Adams, one of the salesmen that half of her roof was in dire need of replacement (this same scumbag company was used 5 yrs prior to replace the other half of the roof for a wind claim through her insurance company - this insurance company will be receiving a call to discuss the unethical company they chose to use). The roof portion in question shows no visable signs of wear, nor damage, which it shouldn't since it is less than 20 years old. If this isnt horrible enough, James quoted her $14,000 to replace half of a 20'x40' roof!!!! Are you kidding me! We received a quote from Menards, materials were under $1000. This company needs to be shut down, this borderline criminal behavior is beyond unacceptable. Luckily, we noticed the missing 7k my grandma put down within the 3 day window, so she will be receiving a full refund. I am beside myself thinking about the countless others this company has taken advantage of over the years, and will continue to do so. I will do everything in my power to spread this story as far as I can.

Funny how just about all the "reviewers" giving 5 stars have only given the 1 review. Trying to falsely bolster your pathetic, more than accurate rating?

Why would I make this up, typically "wild claims" lack detail, whereas mine clearly doesn't. I will ask my father for the paper trail, then post it. I find your denial infuriating. How do you explain the multiple reviews claiming the same? The reason I "took it upon myself" to post the review is because i'm still irate my grandmother almost lost 14k in such an unfair manner.

High pressure sales and rudeness. Very high estimate that accusations that we didn't really care about our home and that if we pick someone else we would be getting substandard work....because they are "insured and licensed" NOPE! Not having it.

Infinity Home improvement did a great job on my roof vent and gutter protection with the gutter helmet. My sales rep was very helpful with information. Infinity came out quickly to install the gutter helmet. The installer noticed issues with my roof and pointed it out, so that it didn't cause more damage. I'm very grateful that Infinity Home Improvement had knowledgeable people to help me. Great Job! I will be recommending Infinity to my friends and family. Larry Brewer.

This is the most unprofessional company I've ever dealt with. As another reviewer said, they insisted that all homeowners (meaning, my husband) be present for the free estimate. But when I was unavailable when they came, they did the estimate with HIM and never even asked where I was or mentioned doing the estimate w/o "ALL homeowners present".
Since then, they have called repeatedly, asking if we still wanted our roof and gutters done. I've told them we already had another company do the work, but they keep calling anyway. And, when they call and I tell them no, they ask to talk to my husband, which is insulting!
Today they called, again asking if we wanted out gutters done. I told him no and that I've asked them several times to stop calling. He asked if my husband was home! I asked him what my husband has to do with it since I'd already said no. He said "well he owns the house too, doesn't he? Or I guess not. Wow", and hung up on me!
I'm glad we didn't go any farther than an estimate with this company! Read the reviews . . and heed the warning! VERY UNPROFESSIONAL! And the estimate they gave us was outrageous!!!

When they put a new roof on my house, it was done very quick and clean They also did a tremendous job of cleaning up the old roofing materials. I would recommend them to anyone for home improvement jobs

I ve had the gutter helmet for several years and have been as happy as I could have asked for with its performance. I recently needed work done in another area of my home and Aaron came out to my home to give me an estimate. I was pleasantly surprised with what he was able to offer and am looking forward to the work being done in the future. I can highly recommend infinity to my family and friends.

I am really sad that this company is even in business. It is beyond obvious that they take advantage of people, and I honestly don t know how these people sleep at night Not only do they use terrible scare tactics and have pushy sales policies, they are THOUSANDS upon THOUSANDS of dollars over any other estimate. If you had work done by them, chances are you payed WAY WAY more than you actually needed to. Our roof replacement for all other companies, including tear off and lifetime warranty was around $15,000 for shingles and $23,000 for metal. Infinity told us $55,000 for shingles and $72,000 for metal! Same quality product and warranty too. I get multiple quotes when doing anything for my home and can t believe they would even consider giving an outrageous number like that...$40,000 off you guys. I am not shocked reading these reviews of how they prey on elderly and young persons. I told their office we are not interested in their services and the salesman Aaron is still knocking on our door leaving his business cards. Even if they dropped the price to $10,000 I wouldn t trust this company with installing a toilet paper roll holder, let alone my roof. Please tell people about this company and to steer clear of it- and always get at least 3-5 quotes before choosing someone to install or repair anything in your home! If someone tries to get you to sign or finance right away, that s a red flag and bad business. Those businesses are in it for the money as this one is! Shame on you, infinity. There is no talking your way out or justifying how you could have taken advantage of my family had I been so gullible. I wish I could give you zero stars

I made an appointment with Infinity Home Improvement for my roof The appointment went well and was very informative. The sales representatives, Drew and Dan very courteous.

Horrible Service! They installed a new roof and now I have water damage in my bedroom and it continues to leak whenever it rains. I called numerous times over the last month and only 1 call back from a contractor who schedule a date but never showed up. I'm looking at hundred of dollars in repairs and they cant even pick up the phone.

Somewhat satisfied. Beautiful bathroom with Standing shower. Installers could have been neater. No one likes their home tore-up but end result was worth it.

I ve had Gutter Helmet on my home for several years. It works as advertised and it keeps my spouse off the ladder! It may have cost a little bit of money, but worth every penny! It payed for itself the first year. I would recommend Infinity Home Improvement and Gutter Helmet to anyone!

I am very happy with my new deck. The work was done in a short time, and they cleaned up after themselves each time. Very happy with the quality of work.

Can not say enough good things about my new roof. My home looks great. Very happy with the entire Infinity staff. I highly recommend them.

After listening for what seemed like an eternity, but was a 2 hour long sales pitch, we ended up not using this company for our gutter installation needs. The pricing was 6k over other companies quotes and for what, a leaf protector on top of the gutters. We were not impressed with the conversation with the salesman, when we told him we would need to get more quotes for services he started to drop the price of the estimate by 1000 then 2000 dollars. Only stipulation was he wanted a check right then and there after we made very clear that we wanted to get another estimate or two before deciding which direction we would go. At this point in the conversation he became almost irate with the fact we wouldn't write a check and sign a contract right then and there. He continued to be rude and obnocious before we finally just said hey, it's time for you to go. Would not recommend this company to anyone!

This company is wild. Their rating is low for a reason. I attempted to get an estimate. They didn't show up at our scheduled time and advised it was because they needed to confirm an appointment and attempted to call me the previous day. They did not leave any message they simply just didn't show up. Then I contacted them and said okay let's try this again. They do call this time to confirm but said they aren't able to come out to my house unless my wife is there too. I let them know that I should probably go with another company at this point but just wanted to help out anybody looking to make an expensive purchase.

Absolutely appalling I paid for my garage door quote in April it is November 25th this is the third time they've cancelled the install on me being pushed back to the week of December 9th. So they called me on December 23rd, with my door in the warehouse, we scheduled them to complete the install on Friday the 27th. I just got a call from my sitter that there are men tearing the old garage door of my house. It is Thursday the 26th. STAY AWAY from this company if you want anything more than gutter helmets. ( I just got home, and they just left the job half done, with no communication. Now my whole garage is wide open for anyone to pop in and steal from me). The Door was finally installed over the course of four days. It functions, but the finish work is lacking, the vinyl wrap is loose, and the seems were poorly placed. the door itself pops and rattles quite badly when in use. There are also scratched and dents on the panels. Nothing about this job went smoothly, and i regret the money wasted.

Customer service is rude. Service representative never showed up. No phone call to say why I had to call them. Huge waste of time from day one.

I wouldn't recommend this company for anything. Had them replace a roof on my parents house. They left it with no facia on back so the soffit is falling off. I tried to get it repaired but never could get anyone to answer my calls. I finnally disputed the charges on my account. Within a day they called to come see what the problem was. But they had all the excuses in the world as to why they didn't replace it. I feel they are just scammers and the hire people that don't speak English to do the job so there raking in the money. Poor poor business. I now have to hire someone else to finish the job.

Unprofessional and harassing experience just trying to get an estimate, wish I'd have never given them my info, they called back after I told them I went with another contactor, apparently just harass me, I had to hang up on some guy who was disrespectful and mocked me by saying "oh that's a good one" when I told him I was working and had to go. Crazy they can treat people this way and still get business.

If you wish to install Gutter Helmets and live in Michigan, you'll have to deal with Infinity Home Improvement -- and I recommend against it. Good product, bad franchisee with questionable sales policies.

First, if you have a spouse, their rep won't deal with you unless the spouse is present. Doesn't matter if you're the sole owner of the property. Doesn't matter if you alone will be paying for the work. Doesn't appear to matter if your spouse is indifferent, incarcerated, incapacitated, involved in other business, on on safari. This company has a hard and fast rule.

I met with salesperson Nick on Aug. 9. My request: Remove and reinstall 13-year-old Gutter Helmets on second floor in connection with re-roofing, and quote the addition of Gutter Helmets on first floor. Nick got me interested in other options, such as Infinity doing the entire roofing job and gee, what about a metal roof instead? My interest was genuine. I explained that I would be traveling almost continuously through mid-October but was reachable by phone and email and would be present, of course, when the work is done. Aug. 13: I emailed Nick to express interest in receiving the quote. Aug. 17: Nick replied that he would "forward your pricing as requested." He copied someone named Boyd Levitt.

Alas, nothing happened. Sept. 1 and Sept. 19: Followup email inquiries from me. In between, a few calls from Infinity staff members appeared to offer a glimmer of hope. Some asked when I could meet, and I explained that I could not because I was traveling. Some asked about my dear husband, who was fully supportive of the project but not the boring details. "Every couple is different," I kept trying to explain, to no avail.

Several days ago, salesman Nick called to tell me his boss had forbidden him to email the quotes. Along the way, Infinity probably had checked my credit, which is great. So, I'm left with no reason why the people at Infinity Home Improvement wasted weeks of my time only to reaffirm devotion to their insulting and customer-unfriendly sales polices.

If you like high pressure sales, over priced estimates and rude office people then this is the perfect company to use. Otherwise avoid their hassle, save time and literally thousands of dollars and use a different company

On a website I left my phone number. They have called me 11 times in 24 hours. Blocked there number, and finally got around to calling them back. I tell the lady how many times she has called me and she just starts laughing and says really I'm sorry. I ask her why it's so funny.

Not the cheapest around but who wants cheap. I want the best and that's what I got. The best service, the best service techs, the highest quality system, and the best selling/finance team there is.

Rude, Unprofessional, disrespectful...
I have not had any work done by this company but I will say that of the 8 contacts I have had with them, only 2 were pleasant. I think I dodged a bullet.
I was interested in the gutter helmet product and left my name with the employee at the Saginaw Home Show. I received a call from a sweet sounding older lady and set an appointment for a salesperson to come to my house. She had to have her office manager, Sheila, confirm the appointment. She was rude. Company policy is that they wont come unless your spouse is present. Set the appointment for a Sat. afternoon. When they called to confirm appoint, Sheila changed to early Sat. morning. I wasn't surprised when the salesperson never showed. I had read reviews and was expecting that. Sheila, called a half hour after the appointment time and said the salesperson was having a mental breakdown and needed to reschedule. I am assuming the breakdown was because he couldn't make the appointment, but I didn't ask.
I didn't reschedule, but the sweet older lady called me to try to set another appt. I said no. Today, about a month later, I received a call and it was them again. A man this time. He was very illusive and I wasn't sure what company he was with h. He said his manager would be here Sat if I could watch out for him and he would leave a quote in my door. I said a quote for what?
He shouted Gutters by Gutter Helmet. I said no don't come. He asked- have you done the project yet? will you do it some time? you don't want us to come? Very aggressively. I said NOPE. He said good luck with that and hung up.
Seriously, I wouldn't do business with this company.

We were looking for 3 replacement windows 2 double-hung and 1 picture window. The ratings on these Infinity windows were very impressive!
When these windows arrived and were installed by Will Adams. We could not believe his workmanship, professionalism, and Attention to Detail!!! Before Will left that day, I asked him to have Infinity quote 2 more double-hung. Will immediately contacted the office and a quote was received the every next day. When we signed the contract I specifically requested that Will Adams be our installer.
When these 2 windows arrived and were installed by Will Adams with the same Attention to Detail, my wife asked if Infinity handled and installed basement slider windows? He answered all of her questions and concerns. She asked for a quote for 4 windows. Will called Bob and he was able to provide us a written quote before he left that day. We made our decision and agreed that Will would be our installer.
Within 3 weeks our installation date was confirmed and our windows arrived. There were issues on how the earlier replacement windows were installed. In the end when the installation was complete we could not be happier!!!
My wife is especially pleased with her new basement sliders, which she definitely wanted replaced after seeing the Quality of our earlier 5 Infinity windows.
I cannot say enough about the Quality of these 9 Infinity windows and our personal installer Will Adams.
It is unbelievable the impact that these 5 windows have made in our addition. It is very cozy and the earlier drafts have been eliminated.
The basement sliders have made my wife very happy!!!
We would recommend Infinity Home Improvement to anyone that may be in need of any their services!!

Bob & Debi Swales

Infinity Home Improvement re-installed our Gutter Helmet gutters all over the house after we had a new roof installed by another company some years back, and the roofers didn't put the gutters back correctly. The work was done quickly, neatly, and relatively quietly. Any mess created during the work was cleaned up to the point that I wouldn't have known they'd been there if I hadn't watched them working. I was very happy with the work done, and especially with the helpfulness and professionalism of the people doing the work. I plan to contact Infinity for future projects.

The gutter helmets have been a great product to use. It really does protect your home the way it is suppose to do. Did have a leak no longer do. Would recommend to get the heating element with it as well. Good company. 5 star. Enjoyed my time with Boyd Levitt Jr, and all the other reps in the past. Great job guys.

I expected more knowledge from a company that has been in business as long as Infinity Home Improvement. I would hesitate to recommend them to anyone. Using them was an expensive lesson I shall not soon forget.

We are impressed with the gutter helmet system. Love the way it blends in with the roof. We would recommend them to everyone

I'm glad that we had just one appointment and didn't go further with this company.
Manager (or customer service) was really pushy to have all the owners at home at the same time even for the first FREE estimate appointment. So, they refused to do an estimate without all owners (he said that this was the policy of the company, that no one told me on the phone about when I set it up this appointment).
I would not recommend this company.

Infinity did a wonderful job installing our new door. Jerry is such a wonderful person. Bill worked hard getting the door in. We really liked the both of them. Thank you Infinity

We have had Infinity Home Improvement do a lot of work for us. The latest work was on our barn. The siding is beautiful. We are going to have them do our Gutters and Gutter Helmet next. John, our installer, has been working hard to get it done. though the weather was working against us, Infinity installers work right along with it. We highly recommend Infinity to get the job done right.

Jerry and Janet Bradley