Amanda Addy Review of Infinity Home Improvement
We have been dealing with this god awful company s...
We have been dealing with this god awful company since February. Man did they sell us good!!! Got us in a contact that apparently you only have 3 days to get out of. Kinda funny how they give you 3 days, but at that point you haven't gotten to experience their HORRID customer service!!! It was like pulling damn teeth to get someone to come out to my house to measure my windows! At first I talked to some kid who claimed to be a manager named Devonte. When I spoke to him about my frustrations he proceeded to LAUGH at me! I was then told by someone else that the owner of the company would reach out to me about that situation and of course that never happened. So i reached out to Stacy who sold us the windows. She told me that going forward she would take care of everything for me. After months and months of nothing, she finally got Joe (who already once told me he'd be at my house at 10am, I left work to be at my house for him and he never showed. 5:30pm and still nothing, he stated that he was stuck in traffic an hour away from my house. So you are telling me that for 7 hours you've been stuck in traffic an hour away from my house???). Anyways, one day he finally shows up and does the measurements. He said that we will be reached out to in 3 weeks to pick an install date. It has now been 3.5 weeks and nothing. So I emailed Stacy and informed her of this. She told me that if i wasn't reached out to by Wednesday to tell her. Its now Thursday and nothing. She calls me this morning to tell me that Joe the installer has quit, never turned in my measurements, therefore our windows were never ordered!!!!!!!! ALL THIS SINCE FEBRUARY AND NOW YOU HAVE'NT ORDERED MY WINDOWS?!?!?!?!?!? She then told me she talked to the owner and we could either wait and still do the windows once they get a new installer (HA! now thats funny), or the owner of the company was going to ever so nicely let us out of our contract. ABSOLUTELY NO follow up with this company. Not one person called me to tell me this. I wouldn't refer this company to my absolute worst enemy!!!! RUN. RUN FAR FAR AWAY FROM THIS COMPANY!!!!! These windows were supposed to be done before our baby is born. Well there goes that
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