Installation went fine.

Installation went fine.

However, somehow a nail was put through the heating tape in the gutter. This caused arcing and sparking in the gutter which I caught it in time but could have potential he caused a fire not only in the gutter but also in my house.

During one conversation with Maryanne I was told that the installers would be out the week after Thanksgiving. It is now December 16 and I have not seen them. I was then told that they won t be in the area for a while but she would let them know. Another time I was told they had to come down from Michigan.

I am very displeased with this lack of customer service and feel this should be a priority because it was their fault. I am hoping this will get finished before winter is over in Chicago LOL