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Every time I visit the dealership to have my car s...

Every time I visit the dealership to have my car serviced I have a very comfortable feel from the staff. Everyone is always very pleasant. My service rep Micheal is always very courteous, and his estimates of how long the service will take and cost are always accurate. I had the pleasure of meeting with the finance person James to inquire about warranties and he was so helpful and knowledgeable that I decided to trade my vehicle for a newer model instead. WOW. Hassan was instrumental in picking out and test driving vehicles until I chose the one I felt was great for me. Hassan was very courteous, patient and professional in my deliberations on what to choose. He coordinated with several staff members to ensure I was provided everything I needed in the process of purchasing my new car. James was personable and clear on the finance paper work and options and made my car buying experience a pleasant one from beginning to end. I highly recommend checking them out when going to buy a car no matter what the make. Great service all around. I will have the continued pleasure of returning to meet with Naomi who was kind in accommodating my needs to reschedule for next week for her part to assist with helping me get familiar with the features of my new car. A car dealership I never mind visiting.

My experience with this dealership had been hit or...

My experience with this dealership had been hit or miss. On the sales end I was very please with my experience, but the Service Department seems to always be difficult. I ve been calling for 3 days trying to reach someone about a service and I ve either been hung up on or no one answers. I also went in to see why my cigarette lighter weren t working, and asking an hour wait I was told that a penny was inside of one and causing the fuse to blow. Well a couple of days later I tried it again and the fuse pops again. I checked the lighters only to find out that these guys never removed the damn penny I give up

The team at Infinity Orland Park made the car buyi...

The team at Infinity Orland Park made the car buying experience more than enjoyable and easy. After going to several other dealerships with the experience below expectations, this dealership revived my excitement in getting a new car. Kyle did a exceptional job managing the deal and setting expectations of step by step the process. Patrick was the salesman that did a fantastic job and James in Finance closed the deal and made sure I understood everything as I was signing paperwork. I highly recommend this dealership to anyone looking to get an Infinity and will be back when it is time to get the next family vehicle.

I had a very unfavorable experience at this dealer...

I had a very unfavorable experience at this dealership similar to some of the other people who posted reviews. I decided to drive 60 miles to the dealership after speaking with an internet manager to see a specific vehicle. I could have come on a Weekend, but agreed to drive on a Fri as insisted by the sales rep to offer a better deal due to end of the month. I drove over an hour to arrive at the dealership and was asked to sit while they pull the vehicle. I just waited for 45-50 mins doing nothing until I was told that the vehicle should arrive in next 5-10 mins. In the meantime, I started working on numbers/estimate for the vehicle with the sales rep. The sales rep started pushing me towards purchase of different vehicles than the one I had come to see. I spent another hour there just negotiating with the sales rep and wanting to see the vehicle I came to see before agreeing on a price. In the end, we could not come to a agreement which I totally understand. But the frustrating part was that vehicle was not even at the dealership and no one ever acknowledged that it was not in stock that day or may be even sold. Instead they kept lying that the vehicle should arrive in a few mins. Including my travel time, I wasted almost 5 hours that day which could have been avoided if someone informed that the vehicle was not there.

I went their yesterday afternoon to look at 2 Q60 ...

I went their yesterday afternoon to look at 2 Q60 in afternoon after speaking to the Internet manager Mr Rob and his associate Diante. I drove 50 miles to get to dealership that both the cars I was expected to see were sold 1 day before. They just wanted me to come to the dealership. They were not courteous and helpful. I was treated so well with their other dealership in Schaumburg.
I felt that they just did not care about customer service and relationship

Infiniti of Orland Park

Infiniti of Orland Park

3.5