Tejash Lodhavia Review of Infiniti of Orland Park
I had a very unfavorable experience at this dealer...
I had a very unfavorable experience at this dealership similar to some of the other people who posted reviews. I decided to drive 60 miles to the dealership after speaking with an internet manager to see a specific vehicle. I could have come on a Weekend, but agreed to drive on a Fri as insisted by the sales rep to offer a better deal due to end of the month. I drove over an hour to arrive at the dealership and was asked to sit while they pull the vehicle. I just waited for 45-50 mins doing nothing until I was told that the vehicle should arrive in next 5-10 mins. In the meantime, I started working on numbers/estimate for the vehicle with the sales rep. The sales rep started pushing me towards purchase of different vehicles than the one I had come to see. I spent another hour there just negotiating with the sales rep and wanting to see the vehicle I came to see before agreeing on a price. In the end, we could not come to a agreement which I totally understand. But the frustrating part was that vehicle was not even at the dealership and no one ever acknowledged that it was not in stock that day or may be even sold. Instead they kept lying that the vehicle should arrive in a few mins. Including my travel time, I wasted almost 5 hours that day which could have been avoided if someone informed that the vehicle was not there.
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