My experience with this dealership had been hit or...

My experience with this dealership had been hit or miss. On the sales end I was very please with my experience, but the Service Department seems to always be difficult. I ve been calling for 3 days trying to reach someone about a service and I ve either been hung up on or no one answers. I also went in to see why my cigarette lighter weren t working, and asking an hour wait I was told that a penny was inside of one and causing the fuse to blow. Well a couple of days later I tried it again and the fuse pops again. I checked the lighters only to find out that these guys never removed the damn penny I give up