I cannot help but feel like I was overcharged for service by . This breaks my heart. I wish dealer service pricing didn't feel like a bath. It just makes me think what ever they are charging like going into the hospital. It could be done for at least 1/2 the amount they are going to charge me. It's the American way now. The grift. It's depressing.
Bridget Stennis and Skyler were amazing. I felt like I was dealing with friends. They also managed to lock down a great deal for me. Overall, my experience at this dealership was outstanding.
Probably the best car buying experience I've had thus far. Santiago was an excellent salesman - personable, straightforward, and easy to work with. I did not at all feel pressured to buy a car, and was given the time needed to make my decision. I worked with Chris in the Financing department, and he was very knowledgeable and answered all my questions, many of which were quite specific. Overall, I am very happy with the service I received - VW of Santa Monica has certainly earned my business.
Paloma was amazing and Nima was fabulous getting us approved. Great communication throughout the buying process. They made buying a car so enjoyable in comparison to the other dealerships we had tried to work with for the two weeks prior. We came from Arizona to buy from them and will be back the next time we are in the market for a vehicle. Fast and efficient and got us into the car we wanted.
Really great hassle free car buying experience. Ali quoted me a price over the phone and when I showed up, the lower than MSRP price was real, unlike another dealer I shopped (see McKenna VW). Thanks for making it so easy!
Tammy runs the show. She's amazing. Only ask for her.
Good service, although a bit too slow and making an appointment doesn't make a difference. Also, when you're dropping off the car no one comes to greet you or instruct you on what to do for at least 10 minutes. My service agent Peyman made up for some of the poor experience by being attentive and considerate about my needs.
Every time I come here for service they go above and beyond. The staff is friendly, understanding and straightforward with car service.
I really can't thank this place enough for all the help they have given me with my GTI. Every situation is different but its nice to have real people to work with who look out for you and your car.
Best Dealer I Have Ever Done Business With
Special thanks to Paloma (my sales rep) and to the General Manager who has been working at the location for more than 10 years for a reason.
Experience through some dealers when looking for a car might go wrong. Some lie a lot, some are very pushy, some cant keep their promise and etc. At the end, we all know most of the dealers are last group of people we wanna do business with.
Surprisingly my experience with SM VW was awesome. They were super nice, kind, not pushy, kept their promise, accepted CC payments, didnt make bothering phone calls, responded my texts on time. They even gave me a loaner during 4-5hr repair time without I asked for one. This is the type of dealer I would definitely come back for a newer car in the future. Again, thanks Paloma.
Bridget Stennis made the whole experience of choosing and purchasing a new car a quick and painless process. She made certain everything, especially the financial terms were to our liking, and clearly explained.
I first encountered Volkswagen Santa Monica's exemplary attention to detail in 2011, so on our return to Los Angeles after six years away in New York, they were automatically our first stop for the purchase of our car. You should definitely make them yours.
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