iLost Reviews

I am very satisfied with ILost. I came across my item on Tuesday and on Thursday it was already on my mat. Thank you very much!

I was very happy to get my item.The staff were very friendly.

Efficient .but took a looooong time until we were able to pick it up (10 days).

It was easy to find the lost jacket through iLost. It only took one email and after that I could already pick up the jacket.

Great website, clear pictures posted and very quick response after I indicated that the bag belonged to us. It was just a shame that it took a long time during the Easter weekend before the found bag was placed. Tas was left in a Qbuzz bus on Thursday before Easter and was only placed on Tuesday. Everything super well arranged !!!

I was very happy that my reading glasses were returned, thank you very much.

Very handy if you have lost something, but if they send a card then you have to despise a mega box because that saves space I think? No I really don't get this!

Well organized site and fast processing time by the finder. Lost phone within 12 hours

A wonderful system to help passengers recover their lost items. Compliments to Q-buzz.

Clear overview with found objects, quick response, super nice!

Too bad you have to pay so much money for a delivery. I also find it strange that it is all delivered in Gouda while I have lost it in Ter Aar
Nice that my public transport has been found.

I am amazed how much organized is their system. I found my lost item and it was delivered after 2 days at my house! That was incredible! Thank you so much!

Clear information, quick possibility to see if the lost item has been found. good options for getting the item back. The transfer to the courier could be better. After payment more than 2 days nothing heard what the status was. Daanra arrived the package the same day.

Very effective Service.
If it was possible, I would have given 10 stars.

Very happy with it. Lost my keys and spent half a day looking until my wife checked iLost and saw my bunch of keys.
The next day immediately picked up at the town hall.

I got my lost item back by searching through iLost. Easy, including making an appointment to collect it.

I could find my bag from this service, thank you very much. Thank you for iLost and Amsterdam

Leave new clothes in tram line 3 in The Hague. Everything is returned through iLost. Super service!

I have regained my trust in humanity. What an amazing service.

System works top! Real invention of the century for someone who loses EVERYTHING, EVERYWHERE! Thanks

Being able to get everything sorted and lost in Uden quickly and easily.
I found - in total - 10 emails from iLost a lot, but yes ....
I also do not like the fact that I have already received a survey about my experiences while the item was not picked up yet.

Theo van der Heijden

All went so smoothly. Glad someone brought my jacket. After a few days to find on the website, send photo plus description and received a message within a few hours that we were a match. After a small fee for sending. I received my coat after 24 hours. I did not expect that fast. Thank you, great system and can't think of much to change for yourself. But do you like the quality of serves that you have now and on average people will be happy! Another big thank you!

The service was excellent. Very fast reply and if chosen your item can also be delivered at home.

I lost my wallet but luckily it was delivered to the municipality, just a pity that my ID has been destroyed will cost me 60

It is very nice that RET now uses this function. The fact that you can see the items makes it a bit easier to find your lost item.
Thanks

Amazing platform, helped me recover my wallet with all my cards in it. Life saver! thanks!

Very fast, unfortunately no possibility to reach someone by phone if there is an emergency.

They saved my life very nice website
Thanks to everyone who honestly helped people like me

Had a quick response, but unfortunately not realistic to actually get my item back. Pick up would cost me a 45 minute drive and a courier 16 euros 50 I thought this was not worth it for a small, fairly insignificant item.

very nice that my object was found. and that I managed to get it back through arriva. however, they were very unfriendly when collecting my item. I had already made an appointment 2 days earlier to collect my item. this had been approved and no employees were available on arrival. should be better!

Found back my keys and wallet through this site. Amazing. Makes humanity great again.

Top Service! Driver's license is lost, then very well supported throughout the process to withdraw in good order again! Safe and trustworthy!

Verdict: deserves 10 stars:)

when I lost the bag I felt bad, but they gave me the link of this application and when I saw my bag it gave me a lot of joy, it makes for a fantastic experience thanks to the promoters of this application

Scammers !!!
Just get laughed at on the phone !!
I'm being lied to on the phone that they're on it!
After I often tried to arrange it, I was eventually able to reach someone directly at the organization where I lost my item and was told that none of ilost had contact with them.
Now very curious if I get my money back, but I have no hope in this very bad organization! Ridiculous that this happened!

Clear site.
Instant help. Effective. Perfectly and reliably solved.

It was difficult to book the appointment
Above all, it was a great experience... (Thanks guys)

Fully arranged! I am very happy that my wallet is back!

Easy and fast. I have everything back except 25, - cash. but rather lost some money than requesting a new passport.

How nice that you have introduced this system! Previously it was difficult to recover lost objects from buses or trains, but the objects will soon be on the site and you can also see immediately and be sure that it is your lost object. A few days later I was able to collect the object! A big compliment!

Prompt and quick service. I had lost my sun glasses in one of the trams, they sent it to me within a week for small admin fees. Happy with their service.

Am really happy with ilost.
Am grateful that u exist.

Good control, quick response, good collection date / time

Quick response to prove that I was the owner, by appointment to pick it up all food (including the long shelf life) and 2 newly purchased items disappeared, everything else was still present.

I lost my keys on a Friday. On Monday the next day I saw my keys at Ilost and the next day I could get them. We have compared my spare key with my "real" key and it was a match. Thank you

Through their site found a lost good weather. Pleasant and quite user-friendly service

I am very satisfied with Ilost the system works very well and is very customer friendly!

I really appreciate the service provided by HTM. I have received my goods in a very short period in a good condition. Thanks to HTM

Got a tip via facebook that my daughter's bag was on this site. Picked up the same day, completely happy :-) (location where to pick up not very clear by the way!)

Got up within a day and a half after I was lost. Received safely and enough delivery and collection options. Thank you so much for the person who found my bag

The bag was fine, but the way there is rather bureaucratic. The bag was found on May 29 not registered that evening. Sent to Amsterdam for unclear reasons, I was not notified until 3 June, then it took until 6 June in the afternoon before I had it in my possession again. Why didn't I leave Bag in The Hague, I could have picked it up there. Going to Amsterdam is very far and awkward. You have looked in the bag, so you would also have found a haag address. not practically all. But thanks that the bag is back with everything in it intact.

Suitcases found very quickly still from the resort by mobile phone over ilost and picked up in Eindhoven without problems at the information desk.

well arranged, it takes a few days but then you will eventually have your things back.

My reader returned quickly and quickly
... Toppie

Fantastic that iLost places found objects online quickly and clearly. However, the problem was that at the transport company the employee who was dealing with lost property was ill. As a result, it took two weeks and a number of phone calls before I could pick up my cardholder with driver's license etc ...

Our daughter lost her hug in the cinema. Calling the cinema turned out to be really impossible, but, the same day the hug was already on iLost. After having sent 1 message with the characteristics of the hug, we immediately received a message back that we were recognized as the owner and that the hug could be picked up. Really fantastic.

It was really quick and smooth process. the wats up massages works best. I got my purse the very next day. Thank you Andrea and the team.

Mostly positive, because I have my shoulder bag and things back. Nevertheless, I find the lack of any possibility of personal contact very unpleasant. It will be efficient, certainly, but very impersonal, which does not do the feeling that you will get your lost item back.

It's nice that iLost gives you a chance to get your stuff back, but the times are really awkward because I'm still in high school. If you can only pick up your things between 8 and 15, that is just too inconvenient, therefore 4 stars.

Although having a lost item returned requires you to rely on a good samaritan, the pick up location of iLost is very accessible and the website is easy to navigate. The service covers several areas of the Netherlands and if only visiting, iLost provides a mailing service in case you have already left the country before your lost item appears. My only recommendation to the service is advertisement of iLost as even having lived in Amsterdam for 2 years already I was unaware that this service existed and I believe many found items never end up getting collected as many people don't know of this lost and found service.

If you have lost something, iLost can charm you.
Lost cell phone, what a mess
but iLost helped me out.

Perfect service. There was a clear photo on the website and I immediately got a response when I responded. I was also quickly helped at the office.

The process of finding my lost phone was pretty easy and fast. Unfortunately, the shipping was not done in the proper package and the screen of my phone got broken.

Lousy site. My found object was only on it after more than 2 weeks. I could not post an I lost alert because the site said that Connexxion was not a customer of theirs. I never received an answer to my email about this, but I did receive a satisfaction survey! If Connexion wants to remain customer-friendly, they must get rid of this quickly!

lost h&m bag
after two days received it back thank you very much

I probably cannot respond to your survey as it is in Dutch, and I only speak English. However the process, while a bit difficult for a Dutch speaker was fantastic. I do appreciate all your efforts to get my phone back to me. Regards, Jim Borneman

Outstanding service!!!!!!!!!!!!! got everything back!
I am sorry that I had to pick it up myself and that you do not send it by post !!

Amazing! What a great service this is. Lost my phone in Amsterdam on a random bus. Within 24 hours it was listed on the website, I verified it and the delivery was arranged that day, couldn't be happier than if I hadn't lost it at all! If you ever lose something, lose it in Amsterdam :-)

Very helpful function, very kind, nice & helply people, location need a little walk but it's neat of station.. Even I saw some worthy things so everything is returned to its owner what ever it is... thanks a lot...

Everything arranged very quickly. Clear communication. Glad this service exists.

Where do I begin? All annoyance. Leave the phone on the bus on Saturday evening, and immediately called the bus driver that he had been found. Monday I could pick him up if I followed the steps on GVB. Then the trouble started.
Found objects will only be published on the internet very late, with the lost phones being placed last (1.5 hours before closing time). As a result, a day is lost to retrieve your lost item.
In addition, there is no telephone contact to make an appointment. Office hours from 2:00 pm to 6:00 pm, if you work full-time where you can flexibly organize your own free time rather clumsy.
Not to mention on the phone line. The answer "you should be happy that your phone has been found" is not the answer you would expect from a company that calls itself professional.
Maximum efficiency for this company, but completely at the expense of customer service

I saw my lost postage and responded. Got a 1st response that it wasn't mine, sent even more evidence and then an apology. Glad to have it back, incl. Driver's license, ING pass, public transport card money and more! But shipping costs 15 and 'package' is not insured. On DHL site it would cost 6.50 with insurance ...

Almost wanted to give up, until something said to me, go look again and boom there it was, I had to wait a week. We are very happy that the bag is justified, because it was a very expensive backpack and with expensive games etc in it. We really got everything back and we are very grateful to the RET / ILOST.

Very happy with iLost.nl after we found our phone lost in Efteling a few days later on the site, apparently returned by an honest finder. Great service!