Il Rosso Reviews

As always a brilliant meal. Staff are always pleasant and they always cater well for my mother who is a celiac, which is always good.

22-7-2017
Loved the food
Staff polite
Great atmosphere

Regular customers here and for the last 6 months the service has dropped dramatically.
- Went for breakfast, had poached eggs which were severely undercooked, I would have asked for it to be changed but no one came over to see how everything was. When someone did come over to take the plates away, they didn t ask if everything was okay although it was obvious it wasn t.
- 7 of us went for dinner, some of us only had starters but asked for them to be served at the same time as everyone else s mains. This didn t happen when we mentioned it the waiter rolled his eyes and sighed at our audacity. No apologies. Then they brought out main meals whilst those with 2 courses were still eating starters. We felt very rushed and like we were a hinderance.
- Went for Sunday lunch, stood for about a minute waiting to be seated, but the two lads were just stood talking amongst themselves right in front of us without any acknowledgement. When we walked past them to seat ourselves he ran after us and said we couldn t do that we had to wait. There were only 4 other tables occupied by the way.
We ordered starters of soup, when it came out it was the wrong one and gave us no explanation as to why.
We ordered more drinks before our main meal arrived, they arrived 10 minutes after we finished our dinner and that was because we asked again for them.
This is just 3 occasions in the last 3 months, but every single time we have been which is near enough weekly, we have either had extras added into our bill that we didn t have or heard of someone else complaining about the same issue.
We used to love this bar & restaurant as it s a nice atmosphere but it s dreadful service now which is disappointing.
Get a good restaurant manager and bar manager and stop hiring kids and stop trying to literally rob your customers.

Had a lovely celebratory meal with family and friends, really enjoyed it.
Had squid starter and swordfish main course was all fab and good service.

Stunning food, good portion size. Definitely book in advance

Good food and a wide range of drinks available. Love the log fire when cold.

Nice pub, went just before Christmas and it was rocking! Music was great, nice atmosphere.

Fantastic service today. During a busy lunchtime session on a warm bank holiday, we were met buy a busy outside area with no free tables.
After asking a member of bar staff, we were allowed to sit out in the Terrace area usually reserved for dining only. Thanks again, can't wait to return.

Food was tasty, but portion size was irregular. Others on my table with the same dish (Prawn Linguine) received a full bowl, whereas mine seemed like a starter portion.

Serving staff were very friendly and helpful, but the manager was very disrespectful to one of my colleagues.

Great place gorgeous food staff just so helpful nothing too much trouble

I don t know why il roso allows people to park on the pavement on a busy main road like Nottingham Road accident waiting to happen I think il rosso should have a sign in the restaurant asking there customers not to park there and be abit more considerate

My husband and I love this place but unfortunately for the second time now we have called in for something to eat and have been told they are not taking orders as they are to busy. There are more empty tables to full ones as we sit here. Very disappointed surly if this happens regularly something needs addressing.

Good food fair price and excellent service - yes it can be busy, but I believe that to be a good sign

Always nice food, some of the furniture needs replacing though, a bit tatty

This place is the only sure bet on having a good meal in mansfield full stop.

Absolutely gorgeous! Had a tea for 3. The sandwiches were fresh,delicious. Cakes, yummy. Service excellent...The whole place beautifully decorated with Christmas lights ect..Deffenitly will return. ty

Had a lovely breakfast with friends. Very pleasant, helpful staff. The refurb is spot on! Can't wait to come back in the evening next time.

Poor service. Staff writing notes about customer's looks isn't the way to do things.

Nice place, good atmosphere. Food was OK. The asparagus soup was nice, bit of a small portion, no bread roll. Had seafood pasta main, very bland, over priced dish. Would go again as other things looked nice and service was friendly.

A bit variable but generally decent food and friendly service.

Always very tasty meals, good selection of choice. Staff plesent & polite

Great breakfast . Nice atmosphere and friendly staff . Will return next time we're ""Up North"

Lovely setting, corporate slick Italian fare with great service. I misordered and it was corrected politely despite being entirely my fault.

Very tasty and brilliant service... Quite pricey but worth it.

Does anyone ever answer the phone here? Very disappointing as I really do enjoy coming to il Rosso!

Great/fast service
Exellent food
Will recommend and revisit

It is very good place to have food with onsite car parking available.

It will be more appreciated if it didn't mention the offer in the menu at all.
Sanclaire007

Delicious food, brilliant service and lovely atmosphere

Lovely place fires so lovely on a cold winters night food excellent value. Shame there's no drinks ie cocktail offer or something like that on a week night! Very pleasant staff

Food always amazing. Service fantastic. Love it every time. We recommend all our customers and friends to visit Il Rosso

It's an Italian, no pasta on menu,

Wont be going back.

Great food with competitive prices and attentive staff if a little ill-informed about the Scottish cocktail the 'Braveheart'... Never been Irish, young man!

The food on the evening menu was excellent and I couldn't fault it in anyway. The service was good (earning the 8% service charge they add to the receipt). The bar tends to get about crowded and it is best to book make sure you won't be disappointed, it is a popular place to eat with good reason :)

Served rotten food! Still charged full price. Customer service poor! Left feeling sick. Would not go again.

Had food poisoning!

1st time I had ever been, lovely clean friendly staff and I would definitely recommend that you go there.

Good Italian dishes only there was a loud group of people and a small room.

Overall excellent, great food, great service, we will definitely eat at il Rosso again.

Breakfast of poached eggs on toast was nice but not got enough. Very expensive really once you have paid for drinks as well . Will try evening menu one day I hope it will be more value for money.

Reasonable pizza, burgers hit and miss. Sunday roast excellent

Upscale place with nice food, can get very busy at times.. Drinks are a little expensive. Pizzas are very nice though

Food ok. Can't say anything wrong.

But service really bad. We've asked for coke zero and regular and straw and whisky with no ice abd what did i get?

Whisky with ice, no straw and two cokes without even telling us which one is regular.

When i asked to take back that whisky with ice and bring me please whisky neat, what did i get? Same glass with same whisky (cold as ice) but with removed ice cubes from it.

Really disappointing.

But food alright.

Paying up front for food is OK for chain fast food joints, but not for restaurants like this. It screams "lack of confidence".
Food was OK (breakfast), portions were on the small side, including about a teaspoon of baked beans in the dreaded "ramekin". Service was slow and sparse and our orders got totally mixed up. Lack of staff meant we had to scrape food from one plate to another, before it got cold, plus return to the bar to ask that cutlery be made available (the wooden box on the bar was empty).

This is all pretty easy to address: Add another server to the team, introduce table service (!), have the option of larger portions, and most importantly switch to payment after consumption. The latter portrays more confidence in your product and grants your servers the opportunity to earn tips.

I'm sure we will return, and hopefully see some improvement.

Lovely environment..pirridge cold hadn't had any sleep didn't tell staff.. should have done

Lovely clean place to dine or have a drink in. Food is great value for money. Staff very friendly

The interior designer is lovely, it's got a good vibe. The vegan food is 10/10

Good food but very English style of Italian food. Attentive waiting staff.

Food was incredible couldn't fault anything with the food or service

Fabulous lunch on the sunny terrace. Lovely pasta dishes and delicious puds

Nice restaurant. Great staff. Some of the food a bit bland.

Unfriendly , poor hygiene dirty finger nails bar staff mark crags , over rated pompous owner, over expensive , full of weekend millionaires needs closing down # 0 stars

4 OUT OF 5 FAMILY MEMBERS GOT FOOD POISONING THANKS TO THEIR SUNDAY DINNER 12.08.18 AND AFTER RINGING THEN UP ALL I GOT WAS A DISGUSTING ATTITUDE, SAYING WE DRANK TOO MUCH, I'M SORRY WE ALL HAD SOFT DRINKS.... ABSOLUTELY DISGUSTING ATTITUDE...... WILL NEVER GO BACK... NOT RECOMMENDED

I really do like this place, however staff seemed a bit rushed and under unesesery pressure.

My experience was really good. Nice food, good service and friendly staff.

Always excellent food and well prepared, but, the following is intended to be constructive and further improve customer service..
On two visits, delivering our meal, we were asked by the waiter if we needed anything further. In both cases the waiter failed to return with our request. Guess a bit of training will resolve this.

Christmas dinner beautiful drinks stupid prices 5 pound for a pint of lager

The food here is exceptional and the lunch time menu is great value for money, i had my 40th party here also, gorgeous function room, drinks are pricey but its all good quality on offer so u get what pay for!

Went here yesterday they have workmen doing new car park so parking issue and we sat inside because dust was blowing from the workmen drilling and digging going all over the poor people, inside was not much better so please call ahead first to see if the work has been completed

What a lovely place. Food was really good and service excellent.

Enjoyed the function good atmosphere only downside was the price of drinks which was outrageous

A little more up market, so you pay a little more, but the meals are beautiful. Try the three meat Sunday dinner! Great atmosphere as well.

Good Food' quality cool beers & wines. Good place to socialize and meet friends. Or watch some sport.

One if not the best place in Town!

The usual quality on ambiance, service and quality.