IKEA Deutschland GmbH & Co KG Reviews

Suuuuper customer-oriented behavior! :-)
Can only say positive about the friendliness (from Mrs. Anita. F, Croatian) on the return of our used furniture (bought Sept. 2014). In a quiet and matter of course, a larger return, with reverse booking on our debit card processed.
We, the Fischer family from Pforzheim, will have a fond memory of IKEA-Brunnthal. :-) Some other IKEA location can cut off a slice of this. Brunnthal sets the benchmark for us in the right of return (NEW: after 25.08.2014) !!

I went to buy and when I want to send my things home they charge me 29. The day they had to come they only bring half of the things, they tell me that they will solve it and nothing, two weeks after the conversation and almost daily mails in addition to a few calls they bring me a part of the missing items, such as the plants, of course, the pot nothing, so I have the plants put in dishes for now. Since then I send them emails and have called them several times and they don't answer. I honestly did not expect a company like Ikea to treat its clients with such contempt

The selection of things to buy there complies with the normal IKEA standard. Good help with questions about furniture etc. I can't say anything about the canteen / canteen, therefore only 4 stars.

The offer is amazing. Despite the huge number of visitors, we quickly found a parking space. The 'restaurant' unfortunately only offers canteen flair.

Beautiful, well-stocked Ikea. A special highlight is the small cafe in the basement.

Unfortunately, Ikea has weakened a lot at this location. Repeated times it is noticeable that the new things are not available here. In addition, there are a lot of negative clutter, especially in departments like "Last Chance" or "Treasure Trove".
Again and again, the toilets are broken, all in all, we'll probably go to the Ikea Eching from now on ... even if there are just a few shortcomings there.

Typical furniture store of the chain. There are already some good offers. Unfortunately, it often seems a bit disorganized and unclear, but that's not unusual in terms of size. The crowd at the cash registers can be a bit frustrating.

The largest Ikea in Bavaria. There are four charging stations for electric cars. An Ikea restaurant. A creperie. Lots of furniture of all kinds, as well as a plant department. Also a treasure trove for bargain hunters, right side at the till. A public bus goes there. There are parking spaces both outside and in the underground car park. If necessary, you can rent a rental car directly from Ikea. With some pieces of furniture, it sometimes happens that you have to wait while the goods are being handed out, which is associated with a waiting time depending on the rush. Unfortunately, further outside of Munich and often quite crowded, but still worth a visit. Unfortunately, the quality at Ikea is poor, so that you are forced to break certain components (plastic parts). Ikea furniture is not exactly durable, but I don't think most people are really aware of it.

30 years ago I cursed at Ikea like a pipe sparrow, because every now and then the drill holes did not fit or some accessories were missing.
Thank goodness that has changed in the meantime and the quality of the goods is really great!
We have just equipped a complete holiday apartment with only IKEA furniture and even installed the IKEA kitchen ourselves - no problem at all, the assembly of all the furniture works wonderfully thanks to the description. The salespeople there are really well trained, always nice and help you with planning or advice at any time. You can easily set up a complete house here.
Bad purchases can also be exchanged without any problems. And the great thing is, you can always buy nice new things.
I also really like the plants department, the quality of the plants is really good.
And all for a really, really good price. We will keep coming back

Large selection of sturdy furniture very many parking lots available also on decorative items

Ideas, beautiful furniture as much as your heart desires! In addition, delicious and cheap food and drinks 1 times and the 2nd, 3rd glass for FREE!

Clear and open, this almost always a friendly and experienced advice, especially the lady in the beds department I can recommend

Rude staff!
In the meantime, IKEA is more concerned with the profit than with the customer.

Ikea is always worth a visit. And if it's just HotDog's

So I advise everyone to buy kitchen appliances from IKEA! The know-how concerning the connection of a stove or oven is equal to zero. As a customer, I expect that but ...
The schematics are very questionable ... Incorrect amperes are also suspected by my electrician. In addition, the European standards can not be met. This means for many again additional costs (80 euros additional splitter cable) at installation. That would be half of my purchase price. These costs are completely suppressed in the customer conversation, which happens to be deliberate in my opinion. Of course, IKEA protects the customer, and deliberately gives no information on the installation of electrical appliances, they cover up but also additional costs. A high on Swedish standards !!!!

IKEA. Works! And despite the stress, the people at the information for complaints are also friendly on Saturdays.

Typical ikea stop. Screaming children, too overcrowded. After feeling like you've been sneaking through the department store all day, you've arrived at the finals (box office) and can wait another hour to pay. Too few funds. Much too overrun. Especially on the weekend. Oh yes, who needs an employee may also wait another hour.

So far only good experiences with returns, staff, cash, articles etc. made

For the annoying women who like to block all the aisles with shopping trolleys and baby carriages and do not push them to the edge, Ikea can do nothing. ;-)

I judge food on average, but unbeatable for the price.

Go there with my children for breakfast.

Can not be that you can not go to the restaurant if you have paid for your things. I do not know it in other IKEAs that a receptionist is standing there and denied access? You spend a lot of money there and even want to spend more money after a hard day and then something like that.

Awesome place to get your flat started on a budget. Could be better accesible by public transport.

Helpful employees who help immediately and unbureaucratically

As always found more than wanted. And always good for new ideas.

The market has changed a lot with Corona. Now it's cleaner and tidier. The goods stay the same, but in gastronomy it is no longer fun to eat. Overall ok

Big IKEA with lots of parking
Delicious restaurant
Unfortunately you can always find something

The organization of the customer service is suboptimal. You have to expect (even during the week - in the morning) with a very long wait. My exchange could only be processed after more than half an hour.

It's a Swedish-style furniture store, what else?
Actually, I always like to go there to buy furniture, because it is relatively cheap in price, of course, with "free" Ikea Family Card! Can I highly recommend a card to make (in the canteen there is a free cup of coffee on presentation of the card)
The Swedenshop is a nice idea to buy the food offered in the canteen for immediate meals!
Generally, the whole house is clean and the sample rooms nicely decorated! Kudos to the staff, who were very friendly and polite!

I would like to go shopping there more often.
...... but without a car, it is a huge effort to add.

You go through and see the whole range. But planning for the kitchen or others are associated with lengthy waits.

Long lines, restaurants closed. Not even coffee to go. Otherwise offer good as always

Very large & good selection, good food & lots of parking spaces.
That s why it s mostly overrun ...

Nice model rooms but the layout can really be confusing and annoying at times.

All home furnishing need available here ..My favorite store ..

Very pleasant to shop during the week. Very friendly and helpful staff

Click & collect would be really badly implemented. I had to wait a very long time (more than 30 minutes) in the meantime I can also look for it myself in the shop.

It is outrageous to ask for the extra costs.

Really bad service. I was waiting around all morning for a delivery and had to go to work in the afternoon. Till then they didn't deliver the furniture to my house. Neither did they answer my phone call. I tried to call them to reschedule the delivery but on the public number I was constantly put on hold as no operator was available. Was calling during working hours. Then tried to call again today at least 6 times. Same thing happened again. If this is the way they treat their customers then I was there for the first and last time.

Ni is not a good maze, it's hard to find a way out and there are still high prices.

IKEA easily accessible. As is often the case, there is always a lot going on, but the checkout is relatively quick.

After 35 minutes in the waiting loop still no contact possible, bad

Large car park, customer-oriented opening hours, friendly, competent staff, well-kept cafeteria. Great plant offers, satisfied customer for many years.

I'm not really so enthusiastic about their choice but always find something you need

Great. Great. Great. Is hait Ikea. You either love it or you hate it. And i love it.

Best Ikea in my environment, always nice staff and not much going on during the week.

Great furniture store, service is great and the staff are always helpful!
I'll be back

A nice IKEA, everything can be done dry because the goods are in the house after the cash registers.

Parts supply too poor. Sold out on Saturday morning and out of 10 items on list 7.

Neatly sorted.
Nice personel

Positive:
-lots of parking spaces
-nice personel
-very nice winter garden
-Restaurant great
-clean toilets

Negative:
- Lately coffee machines are often broken in restaurants.
- Wherever customers can take their own food (e.g. ketchup, drinks, fried onions, etc.), it has become more and more unkempt / dirty in recent years. Certainly the customers cause the chaos, but there the cleaning interval should be increased.

Of course there is a lot going on on Saturdays. Especially a lot of families with children. This resulted in a corresponding crowd and noise level. IKEA stop :)

Great selection and not as crowded as other Ikea houses.

The offer is great, but on weekends it is simply impossible to have a coffee or something similar without having to wait and scramble (or have something to eat). And the waiting time in front of the elevator is sometimes nerve-wracking. If you only have the opportunity to go there on Friday or Saturday, then unfortunately it's just not fun: - /

Despite extremely busy, since Saturday afternoon, every employee was absolutely polite and endeavored to please us !! Generally it is always a great shopping experience for me and my children. There is furniture for every budget and taste !!

Good and good
No more words

Ikea itself is fine. The delivery company from Ikea, Rhenus, is a disaster. I was told they'll be in touch! Tried to call the delivery company but the number is not available. It is even stored in the Ikea system - it was delivered! I'm pissed off, but of course nothing was delivered. Today is the end of the first week of June! Will be canceled immediately tomorrow and money will be asked back! I will never again have anything delivered from Ikea.

Clear, tidy, but due to the restrictions imposed by Corona, there is often a long wait before you can enter

Childcare only 1 hour. Well ... if you want to chew something quickly that is enough ... but if you are planning a kitchen then not!