Bindu Abraham as an absolute pleasure to work with. I love the prompt responses and how through the work is. This to me, is an ideal employee. Great Personality and friendly. We enjoy using Ideal Shield more than most other companies and will continue to use them. For Christmas Bindu deserves a raise, a really good one! :)
Very helpful. Responded quickly to my order request.
Great customer service and products. Casey is a true asset to Ideal Shield.
FOUND IDEAL ON GOOGLE WHEN I NEEDED SOME PLASTIC BOLLARD COVERS. VERY GOOD EXPERIENCE START TO FINISH. VERY HELPFUL IN ALLOWING RESELLER DISCOUNT AND ACCOMODATING MY ORDER'S SPECIAL NEEDS.
Ashley was extremely helpful, knowledgeable and a pleasure to talk to. I would recommend her and the company!
Great customer service! Representatives took the time to answer questions and make changes as needed. Extremely happy with my experience
The customer service I received was superb. All of my questions were answered and Casey was very patient when I needed to retrieve additional information.
Ordering is easy and product is top-notch. Breanna Edwards is thorough and ensures correct product ordering. She was very responsive and especially helpful when we under-ordered and needed additional items on a rush. I highly recommend ordering from this company!
Casey was very patient and helpful while I tried to figure out precisely which product was right for me. I was given a variety of options to choose from which made the process much easier. This will be my new go-to supplier for traffic control devices.
Casey Bowdell who assisted me was absolutely fantastic. A must have employee for any successful company. I would recommend Ideal Shield to anyone.
We have been using Ideal Shield for years on all our construction projects. They have always been quick to respond and never had an issue with an order or shipping. Casey has been a great help and I enjoy working with her and Ideal Shield.
I had the pleasure of working with Casey on a recent order. She was able to accommodate all of my many requests and revisions. I highly recommend the Idealshield Pyramid bases that we use at many of our Venues. I have plans of purchasing many more over time.
Every time I come here I wait 15 minuets at least standing by the door ringing the bell before anyone lets me in meanwhile they walk by and look at me
Kate Rath was my customer service Rep for Ideal Shield. I called her in a panic. We failed our final inspection because we missed (2) decorative Bollards. Originally I was quoted 10 - 14 days before they would even ship plus shipping time. Kate jumped through hoops and once the order was placed the bollards shipped within two days and we had them onsite to pass final inspection for the store to open. Kate followed up with emails and phone calls to keep me informed. It's the type of customer service that is very rare now a days. If I could give her 10 stars I would! Thanks again Kate!
Leah did an outstanding job. She walked me through options and went out of her way to customize our order at a reasonable price. She is the best. I own a construction company and buy materials every day. Ask for Leah, she will make sure the details are handled.
I have been working with Bindu Abraham on all my Dunkin Donut projects. I always receive quick and excellent service. She is a joy to work with, For customer service she is a 10.
Customer Service is exceptional. They are quick to answer calls and emails. Helpful and knowledgeable!
Ideal Shield had some of the best prices on the market for bollards and covers. They were very easy to deal with and provided prompt shipment. The quality of the material was exceptional and a breeze to install.
Amazing customer service! I had many questions and multiple emails back and forth with them to match the correct product to my needs. They responded very quickly and precisely. Sales associate was exceptional to deal with!
I placed an order for 2 ballards and covers with Casey B. at Ideal Shield. She was super helpful during the ordering process to ensure I purchased the correct model and color. More importantly, when Fedex cracked a cover on delivery it only took a quick call and emailing a picture for Casey to immediately ship me a replacement at no cost. I can't say enough positive things about Ideal Shield products and their customer service. Well done!
Excellent service. We reached out to Ideal Shield after one of our suppliers couldn't meet our client's deadline. They were able to expedite delivery and help us meet our client commitment.
Casey was very professional and informative with discussing the specifications and sizes to match our Bollard needs. I would recommend Ideal Shield to my friends and colleagues when the need arose.
I was pleasantly surprised at what exceptional Customer Service Leah, Ashley and Breanna each provided in their own way! Today's contact with Ideal Shield was so helpful and all the staff are very professional, know their products and how to treat their customers! We can't wait to do more business with them...the service is so refreshing and appreciated, too!
Professional, courteous help! Ashley really helped us with our order and follow up -excellent customer service!
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