I surrendered my Club card. Total frustration with blind links to access member benefits. No respect shown by check in staff.
You conveniently ignore the fact that Accor Club offers are not honoured. I can handle your staff hissing at me. I was offered a credit of 40 euros having reached 2000 points. When I tried to book Ibis there was no link to deduct the credit from the room rate.
Most of Ibis offers are fraudulent.
Location wise, very convenient. There's a 7eleven located right next to the lobby which is very very convenient. Hotel is very clean. Friendly staff. Helpful too. Check-in and check-out was breezy. In and out in less than 5 mins.
This is my favorite hotel in Singapore. Superior service experience, top location, very clean, awesome ibis bed technology, great restaurant, rich breakfast, cozy bar, and reasonable prices.
PS: The elevators magnetic card readers are terrible though. Fix them already!
Cannot fall in sleep on the bed in 4 night of my Singapore holiday. Feeling not comfortable and this is my first time to have this feeling, even with the good outlooking and best location.
It's a nice place. Located in the heart of the city. Quite bad traffic though. And the staff can get flooded sometimes so he prepared for that. What you can do is go there at off-peak times and check your luck. The facilities are quite good.
A great hotel to stay. Very close to Bugis shopping centre and food places. My room was clean and serviced daily. The breakfast had a wide variety of food options. The only thing is that they don't have a gym onsite but outside the hotel which was fine for me.
Centrally located. Friendly staff and well kept rooms.
Very clean, friendly, very courteous, absolutely professional reception where ever helped. I have never slept so well in foreign beds.
I came from Ritz Carlton hotel so of course there is a big difference. But the room was clean, reception and bar area was crowded, that was not so good.
hotel aesthetics was good. the hotel was also centrally located with lot shopping options. The only thing which didn't go well was the pillows which were provided in the room. I ended up having neck pain for last 3 during the stay :(
Excellent hotel, Indian breakfast available. Very near to little India and other shopping streets
Enjoyed staying
Clean hotel in a central location close to metro price
Hotel is located near to bugis street, just below you have 7eleven store. In 200mtrs many restaurants are available.
Room's are clean and neat, bed is comfortable. They have laundry, ice despencer and foosball table in 3rd floor.
Breakfast buffet has very less option for veg.
Indian menu: idli, puttu, veg curry (veg boiled I'm hot water ), dhaal, spring role, vada. Same spread for all 5 days.
Ambience, location, cleanliness, hospitality = 5 start
The second trip to Singapore is also going to be a choice here.
We are satisfied with the kindness of the staff and the service in the room condition.
Also, the price is too cheap ~
Near Bugis Junction and Bugis Village; helpful staff; good restaurant and bar; has self-service laundrette
Entrance is conspicuous. Rates are advertised in LED signboard outside. Easily accessible by bus and to shopping malls, food courts etc.
It s an Ibis so you know what you re getting! It s well located just a short walk from the metro stop. The room price is reasonable and the staff are friendly enough. Helpfully, there is a 7/11 just next door. I didn t try the breakfast but the bar prices are outrageous!!! The left luggage security is very poor though. We were told to leave our bags by reception, assuming that they would be moved to a secure room. But they were just tied together with a piece of string. New staff were working by the time we came to collect the bags and I feel that anyone could have walked out with them. However, on balance, I would be happy to stay here again.
Staff very polite and humble! Room small, But! Clean
Good hotel, friendly staff, very clean, efficient in space, well designed room. Good night sleep. Pleasant stay and they think about the environment as well. Well located in Singapore near little India
A nice place to stay. Friendly staff. Time flew unnoticed.
It s convenient to go to the nearby mall, but the MTR is far less
Food is reasonable but could be better if could include cut fruits.
Clean, comfortable mattress, friendly staff, and the response when we had a problem could be fast. It's just that for Muslims who have to find their own Qibla direction.
Extremely nice staff, excellent and plentiful breakfast, clean, neat little rooms. Very comfortable beds! I can recommend it to everyone!
Nice hotel in a chic n trendy arts area.great amnenities n restraunts.
Provides nice view of the city. Close to bencoolens metro.
WS there to visit my friend from Taiwan. They are satisfied.
The price is ok if you consider the quality of the room and the location.
The hotel is neat and very good situated. Both blue and green line are easily accessible. The 7-11 just downstairs is very convenient. The hotel room is spacious enough. The view is pretty good. Staff are friendly. That have self service paid laundry if you need to wash your clothes.
Now the not so good points.
I have nothing new to describe, my rating from the end of March met again this time.
Thank you so much, that you have fulfilled all my wishes
otto cancer
Convenient location, near MRT, before hotel bus stop, convenient taxi to travel
Friendly, happy staff
I will stay at this hotel when I come to Singapore next time
Great service from a very attentive staff. Good value for a business hotel with a good breakfast spread and many transport options nearby.
Nice hotel. Centrally situated. Close to metro and hawkers. Friendly and helpful staff.
Im proud of ibis bencoolen singapore give me the best for me n my wife
Price is nice. The room is clean and cozy. The staff is friendly. Worth to stay.
The single bed is a little bit small to a medium size adult.
Location is convenient. Meet friends for lunch. Food is ok
Nice breakfast buffet with lots of choice. WiFi good. Rooms a bit small and basic but perfectly good for a short stay. Close to bugis and restaurants. Easy walk from Rocher mrt
I always use it, but
It is not good enough for price
But the location is good!
I enjoy staying in this hotel & will be back next year
Special mention to Aravin your F&B duty manager who went out of his way to supply soy milk.
Very nice place to relax and vert accesible to ammenities too
The location is convenient for sightseeing, and the facilities are also sufficient and clean. It seems that Singapore wants to reuse it for reasonable and casual trips
Good place to stay, easy access n strategic to go by bus, MRT or walk to catch interesting places
Good business hotel.Servic is also good. Mail plus point is that it is at very prime location. Easily accessible nearby happening places.
First time in Singapore, first time in Ibis Bencoolen. All great. Staff extremely polite and ultra helpful. Room spotless and comfortable . Breakfast buffet diverse and great value (8 quid). Well done ibis
The staff was friendly and helpful, but oftentimes overwhelmed by the crowd, especially around mealtimes. Although, they really made a very genuine effort to make us comfortable.
It's a no frills hotel. It really can use a change in the upholstery, and some of the linens were torn.
Strategic location near train and bus stations, near shopping centers and clean rooms and complete facilities.
This was our third stay at Ibis Bencoolan. We used to love this place but now, not so much.
Pros: Although small, the hotel room was very clean and the bed comfortable. The price was very reasonable for what we got. There was a great range at the breakfast buffet. The location was excellent. A bus stop and a Seven Eleven are located just out the front door. It was not far to walk to the Bugis MRT which has two train lines. The MRT is next to the Bugis Junction shops which featured a great range of shops and restaurants.
Cons: The bathroom was tiny, there was hardly any space to place our bathroom items. The hot water took ages to come through the shower. There was no hot water (only warm water) coming from the basin tap. We were told to run the bathroom shower to get the water pressure up but this did not work. There was no sound proofing and so we could hear people in the halls, quite disturbing when trying to sleep. The front-desk customer service was poor, this was not our experience on our previous stays.
Great business hotel accessible to all the business points. It is near the metro station directly taking to one stop less to the airport. Very helpful and courteous staff. Good breakfast at reasonable price and wide range.
This is genuinely and easily my best Ibis stay experience. Everything from the check in to check out was super smooth. And it is definitely interesting to see that Ibis Singapore on Bencoolen has moved forward to a greener operational model.
Hotel room is nice and clean. But will be appreciate if the front desk more polite and having a better communication skill.
Doesn t feel good when the staff is trying to push away the responsibility and put the blame on a customer
Wonderful hotel. Good quality and selection of foods. Very close to MRT Station.
Location of hotel and the service is good. But unfortunately the kitchen is not halal certified and not muslim friendly. Unless you're ok to eat fruits only (the only confirm guarantee halal) incase your room package come with breakfast because free pork doesn't mean its halal. However nearby hotel a lot of halal restaurants and shop to cover this and got 1 24hours halal mamak in front of hotel. I'm staying from 1-10 April 2018 because recommended by colleagues but its my mistake didn't verify on this critical part. Probably i would not choose this hotel on next 2 upcoming biz trip in between May to July. From Room 801.
Great location of the hotel. Typical Ibis. you cannot do anything wrong
Good place for short stay. Staffs were very cooperative.
The rooms was very nice and the location was great. Close to shopping and food vendors. Good to go walking and eat some delicious food. Wifi works good and laundry on site made it convenient. Staff friendly and helpful. Enjoyed my stay at the Ibis.
Dirty corridor walkered to my friends room the carpet a lot of lint or is it dust?
Bed are comfortable and clean. Staff are friendly. Good access to public transportation and free parking.
Very reasonable price especially during Grand Prix weekend. Clean, modern and in a good location for MRT and walking to tourist sites.
Clean rooms.....good hospitality.... Bath room is small...vegetarians can get ...veg fried rice here..........
Great location. Room is very clean and cosy. Small but fully functional bathroom. Excellent airco and very professional and friendly staff. A+
Breakfast is a B though. In general a perfect hotel for an exploration of a magnificent city within a reasonable budget.
Great hotel with a good and wide variety of breakfast buffet.
Very good location. Lots of places for shopping and eating. 5 mins walk to Bugis MRT which is convenient, as this allow you to be anywhere around SG quickly.
Rooms are extremely small 15 sqm but it meet our needs.
Don't expect any of these services i.e taxi booking, luggage delivery or pick-up, room service etc as this is a do it yourself property. Affordable, functional and good.
Overall was great. This is my 2nd stay in Ibis and 4th time in Bugis area. Very good location. The only drawback is just lack of amenities. I have to call for slipper, towel floor mat which I think its a standard for most hotels.
Very nice hotel. Clean and convenient location. Very close to shopping and food places. Hotel staff very helpful.
This is one of most favourite hotels I have stayed in. Ambiance and customer service is perfect and would like to mention the names of 2 employees one is Mohan and Romesh who know their job top notch... Kudos and keep up the good work.
