HYATT REGENCY NEW ORLEANS Review

Hotel is amazing. Rooms were comfy and modern. Great restaurant, and breakfast buffett is a must! delicious bread pudding served among a variety of hot breakfast items.

Great place to staycation, we never left the hotel and had everything right there for us.

Great hotel. Great views. Especially if you are coming for a NBA or NFL game. Restaurants are great. Easy walking to a lot of stuff.

I've been waiting for a room that was booked three months ago for over four hours with little to no information or sympathy from management. I have never been treated so poorly at a hotel and am disappointed by how the situation has been handled.

Only here for a conference. Facilities used were on the lower level (Elite B). Lots of walking as hotel is pretty spread out, so be prepared.

The attention of the employees is good, very well located, the rooms are nice

Did not stay at Hyatt, was there for a social event. From the area's I went in, the hotel is very nice. Would recommend.

Great location, wonderful amenities, Starbucks and restaurants located central to everything.

Nice hotel. Clean, modern, nice staff. Would stay again.

Very beautiful hotel. Elevators are... Interesting. But once you get used to them, the place is amazing.

As soon as I arrived in my room, I noticed that the toilet was running very loudly. When I tried to flush, it would not work. I called downstairs and the Front Desk did not answer so I tried concierge and they did not answer either. I had to deal with this toilet not always flushing and running constantly for 3 nights! When I went to check out, I explained my problems. As we were trying to check out, there were other problems with my price. I had to forward the hotel manager an email of my booking so she could help because it was charging me almost double what I was promised when I booked. And I'm a Hyatt Gold Passport Member! Finally the manager, Samantha said she would refund my bill and give my points back that I had used to book the room. When I got home, I realized she had not awarded back all my points. I called on May 25 to speak with her directly and she said she would call me by the end of the day. I emailed her last week when I had never heard back from her and now today I still have gotten no response for Samantha or anyone at the hotel.

So unfortunately, I would not recommend this hotel to others based on the lack of communication and responsibility by the staff. You're much better off staying at the Hyatt Convention Center in New Orleans- their staff is fantastic!

Raymond was extremely friendly and helpful. Definitely more than 5 star service!!

Went for NYE VIP. It was and amazing event. Great music and entertainment.

Beautiful hotel! The rooms were great and expertly cleaned!

Don't offer to bring a microwave to a guest's room, if you're not going to do it. Over an hour passed and we could have figured something else out but now we'll just go to bed without eating.

Didn't stay at this hotel but did attend an event at the restaurant in the lobby. The hotel appears to be newly renovated and very modern in the public areas.

Beautiful hotel.
Great service from the staff.
Elevators can be confusing, but are very fast.
Outdoor pool area is nice.
Room was well maintained, and lots of outlets to charge all the electronics.
Does not have a restaurant on site that younger kids would enjoy, but staff is great at finding nearby options.

Great location the staff I encountered was very nice! One stuck out to me that helped me tremendously with a few questions I had. Thank you Brianne for all the help!

The room was a bit small, pool closed early, getting to the room from the garage is exceedingly difficult mainly because of parking. Fridge was technically a cooler and very small, no microwave. Location was good as it is walking distance from French quarter, Bourbon Street, and all sports arenas.

I will NEVER again stay with your hotel. While on what I was hoping to have be an enjoyable vacation in New Orleans has turned into a nightmare. I have charges on my credit card that were not authorized, property damage that was never shown or identified to me even though we pointed it out to your housekeeping staff upon our arrival to make sure that we were not blamed for it, we were required to buy wrist bands to access the place where we already paid and had a reservation at even though it was never listed on the website or identified as an expense which significantly cut into the spending money of a few of the people in our group. Your manager s customer service skills were lacking to put it nicely, housekeeping services were only available until 4:30 p.m. despite requests for varying times, the pool side bar that was so prominently described was not staffed, front desk clerks were rude and seemed annoyed when asked questions about general information like regular parades and times, the lobby was the only place with free internet service, and I could go on and on. When I called to question charges to my bill after my stay because I didn t want to take up more of my friends vacation time I got told that the manager couldn t handle it in a timely fashion because he wasn t able to contact the appropriate staff and he didn t have any knowledge of the incident. The manager doesn t know what is going on in his own hotel? Are you kidding me?? Items went missing from our room as well, but the manager claimed we must have misplaced things and that his staff is completely trustworthy. The things didn t just walk themselves out of the room and we specifically left them in the room so they would be safe. I can not even begin to explain my disgust, dissatisfaction or complete irritation so much for a relaxing and fun vacation that I spent over $4000 on. My money will go to other places more inclined to make my stay enjoyable in the future and I travel a lot. I will also encourage my friends to stay other places as well.

One of the best hotel in the city. The rooms were comfortable and serves its purpose

Awesome hotel. Was there for a convention. Great meeting rooms and ball rooms. Felt very comfortable.

I needed to meet somebody but it took a while for security to cove usher me

Excellent service. Room was not as updated as I thought it would be.

Room was nice. Restaurants in hotel were all very good. Location offered lots of opportunity to see the city.

Room was small but it was on Bourbon St! Small shower. I'm 5'7" & the shower head was so low I had to stop to wash my hair.

Nice location, new, clean, modern, but you better like heights, 32 floors glass elevators and open atrium, yikes!!

Wife was getting an award for a confrence. I didn't stay long. She said it was great.

Awful experience with elevators every year around Bayou Classic.

Only there for a conference. Beautiful place, great venue for larger conferences. The staff was very responsive to the presenter's needs. 10/10.

Management completely out to lunch, so to speak. There was apparently an alarm which went off because some humidity issue set it off. But it was only heard in a small part of the hotel. However, all night long, engineering or security or whoever decided to blast updates throughout the hotel about the fact that it was a false alarm. Why startle people all night making an announcement about, essentially, nothing!? It's absolutely absurd and pointless. I couldn't sleep most of the night because of this nonsense. Doesnt matter how beautiful the hotel is if it's run by people who have no idea what to do when the slightest thing goes awry. And judging by reading the other reviews, this isn't the first time they've had this alarm issue. Not ever coming back here.

The customer service was very nice and the rooms were very nice and everything was overall very nice

Great location for Saints and Pelicans games nice restraints and a cool bar area with live music !!!

This is supposed to be an upscale place, but the bathroom was a mess. Missing seat protectors, no paper towels and had to play whackamall to find a working soap dispenser.

Clean building, plenty of help to be found if you get lost, very clean bathrooms, restaurants, and rooms.

I was only waiting to pick someone up, but everyone that worked there was super friendly.

Great space for an event. The staff is great and the meeting room space is perfect.

Huge hotel with a little complicated elevator system. Clean and tidy, lots of restaurant choices. The outdoor pool is cool.

Refined and luxurious atmosphere. Perfect place to relax and reflect. Food is inviting and diverse.

The location wasnt terrible, however the rooms were somewhat smaller than what I was used to.

I thought my room smelled like alcohol oddly...turns out it was vomit. Ewww

A very nice hotel with good amenities and comfortable rooms.

Dinner at the restaurant was delicoous. Great seafood options with inventive cocktails.

Nice rooms, little small but nicely equipped. Front desk was helpful and prompt. Easy walking distance to downtown venues. Breakfast buffet was nice (a little pricey) but very nice and filling

The Bathroom Attendant was Great on The 3 floor She gets A plus (9pm Saturday ) Thanks

Confusing lobby. Otherwise OK. Professional staff. Clean rooms.