K Czys

Review of HYATT REGENCY NEW ORLEANS

I will NEVER again stay with your hotel. While on ...

I will NEVER again stay with your hotel. While on what I was hoping to have be an enjoyable vacation in New Orleans has turned into a nightmare. I have charges on my credit card that were not authorized, property damage that was never shown or identified to me even though we pointed it out to your housekeeping staff upon our arrival to make sure that we were not blamed for it, we were required to buy wrist bands to access the place where we already paid and had a reservation at even though it was never listed on the website or identified as an expense which significantly cut into the spending money of a few of the people in our group. Your manager s customer service skills were lacking to put it nicely, housekeeping services were only available until 4:30 p.m. despite requests for varying times, the pool side bar that was so prominently described was not staffed, front desk clerks were rude and seemed annoyed when asked questions about general information like regular parades and times, the lobby was the only place with free internet service, and I could go on and on. When I called to question charges to my bill after my stay because I didn t want to take up more of my friends vacation time I got told that the manager couldn t handle it in a timely fashion because he wasn t able to contact the appropriate staff and he didn t have any knowledge of the incident. The manager doesn t know what is going on in his own hotel? Are you kidding me?? Items went missing from our room as well, but the manager claimed we must have misplaced things and that his staff is completely trustworthy. The things didn t just walk themselves out of the room and we specifically left them in the room so they would be safe. I can not even begin to explain my disgust, dissatisfaction or complete irritation so much for a relaxing and fun vacation that I spent over $4000 on. My money will go to other places more inclined to make my stay enjoyable in the future and I travel a lot. I will also encourage my friends to stay other places as well.