Hyatt Regency Greenwich Reviews

Rather standard hotel. We ran into some problems, such as a strange smell in the lobby, the water pressure in our room was poor, and we had to adjust the toilet flusher before it would start working.

I always thought this property was in Stamford. It was nice and efficient, but it was missing some nicer touches. I was told the Regency Club lounge was closed. Really? I was looking forward to free breakfast and snacks! I got free self parking though. In reality the parking gate was open 24/7. Staffs were super nice. They knew exactly when to service our room! The gym was kinda small.

Rooms are spacious, comfortable and well maintained. Front desk staff was very helpful.

I travel all the time (Monday-Thursday). This is one the best hotels in the Stamford/Greenwich area. Clean, a lounge on the 4th floor with breakfast in the morning, appetizers and drinks in the evening for those with access.

The Hyatt Regency is a beautiful hotel. The room is very nice and has a good amount of space. This hotel is large and some rooms are very far from the elevator. There is a hug area in the center of the hotel with a garden. The staff is nice and helpful.

Don t get me wrong the lobby is beautiful, however I was very disappointed right off the bat when I found out I just paid so much already for only one night and they make you pay for parking as well. I did not get the impression online when booking that everything is going to be extra, including $25 per person for breakfast. With the amount I payed for one night, breakfast and parking especially could have easily been included. Not the most welcoming or friendly staff by any means. You can easily hear people walking down the hallway, etc. Very mediocre room conditions compared to the photos online. It was a miracle they could even make the pool look so big in the photo when reality it was VERY small and extremely dissatisfying. When there s multiple kids that is the last place you want to go. The cherry on top of all of this is I left something at the hotel and called about it multiple times and still haven t gotten a straight answer. You have to submit something on a website instead of them telling you yes or no they have it. And even then it s been over a week and I ve heard nothing again. It s beyond frustrating when my sister who stayed at a hotel in Boston with 28 floors could straight up tell her over the phone and for this place with 4 levels to make you go online, fill something out, and two weeks after your stay you have no idea the status of it at all. Would not recommend this hotel. You could easily get a better stay for a better price and free parking somewhere else

Great hotel with clean and updated rooms. The center of the hotel has a large conservatory with a cafe for breakfast and lunch. In the mornings there is also complementary coffee by the elevators. Would absolutely recommend.

One of my favorite hotels! Decor is beautiful, unlike any other. Good location, a lot to do nearby, great restaurants. Will definitely be coming back!

Great place, lively arboretum, well run operations, good staff.

Not a bad place but even though the privacy please tag was clearly placed on my door, housekeeping nevertheless banged on my door, yelled out, and then actually opened the door and tried to get in! Guess what, same thing happened to my travel companions so it wasn't a fluke.

The staff was friendly ,helpful ,and Rubin the bar tender was friendly & pleasant.We look forward to coming back.

Beautiful building, great breakfast and bar area. Only complaint is that the walls and doors don't block any noise. You can hear entire conversations out in the halls.

Nice room, interesting layout. Elevator and stairs are very far from the rooms.

Friendly posh and clean, up to date with everything. Real nice

Great location for a business meeting or a friendly get together. The location is an oasis and the food is good.

Beautiful hotel, very nice rooms, lobby and the staff nice

Nice enough both for families and business travel. Good conference facilities. Generally above average level of service and guest experience. Average gym for hotel of that size. Smallish indoor pool, mostly for kids to play in. Could be used for some fitness training.

Nice quiet location and decent service. But walls were a bit thin in my opinion and the beds were quite poor and uncomfortable. Service at the in-house atrium restaurant was amazing though.

Perfect location, nice service people, however hotel is dated and not very clean. Managers do not enforce the quiet time after 10 p.m. so always tend to be loud.

Love the atrium!! Comfortable rooms good customer service.

Staff in the evening shift was very nice, curious and very professional. Overnight staff was rude, unethical and very unprofessional...
I have my card authorized twice already and I have no idea why authorize it twice but I will wait before calling them to see if I get it back in time.
Hotel lobby was nice and clean and upto the par but... room's cleanliness was not upto standards. Spider webs on sprinklers in the room, under the tables and on the sides of table, there was a soda bottle left already on the fridge by last guest which was apparently not removed.
I ordered food via Uber Eats and the delivery was stopped at FD and I was informed as per hotel policy vendors aren't allowed to be inside of the hotel. I requested if it can be sent to my door via Hotel Staff and reply was Sorry we are short of staff and there is no one currently available...
Didn't really like my stay, checked out in the middle of the night and hopefully never coming back to this Place....

very dissatisfied with the service I had to pay 36 dollars of parking and I was only in the hotel for 4 hr....

From the front of the house to the back of the house, the staff was very friendly and accommodating to my needs. The Atrium is a beautiful specimen of live trees I only wish they had koi in their water feature.

I went here for a benefit dinner. As was to be expected, the service was fantastic. The valet parking was crazy expensive, though.

Stayed here during a power outage, the room was nice and had plenty of space. The bed was comfortable but the bathroom was slightly outdated. The staff was friendly and helpful.

Great atmosphere, felt like I was sitting in an outside garden

Nice property. Great conference meeting space. Comfy room.

Far from a 4 star and some of the staff r really rude.

What a beautiful hotel! We stayed here to celebrate my husband's birthday and we could not have been more pleased! The atrium is magnificent! The food was incredible and the drinks were great also!
Our room had an atrium view which was so nice to sit in front of as we enjoyed room service for breakfast! The pool and hot tub are very clean and just the perfect temperature! We had such a fun time playing in the pool like a couple of kids! Before our stay was over we were already talking about how we wold love to stay here again!

Nice hotel, good buffet breakfast. Small indoor pool, but a decent size gym.

Get your guardhouse for parking lot fixed! Either post a man there or make it foolproof to enter and leave. Right now, you are doing neither and frustrating visitors. On Friday, June 9, 2017, I witnessed a near accident there when a frustrated person tried to reach the parking lot via the exit side of the booth and nearly colliding with an oncoming vehicle.

This is the 3rd time I've stayed here. The rooms are immaculate and the indoor garden with water falls and plenty of tropical trees and cozy sofas strategically placed within, make this a fantastic getaway even if it's snowing outside! It's not expensive and their breakfast buffet is wonderful. I was least impressed with not being able to locate the vending and ice machine on the 3rd floor, and when I asked two different staff members they also did not know where it was. I had to go to the concierge on the main level who told me exactly where the vending machine was on my floor. When I found it, it was out of order...

We booked a room the night before when we knew we needed to break up our trip. Super fancy! Steven met us as we parked our car, I'm not used to that caliber of service. Nice clean room. I just wish they had been more clear about the restaurants in the main atrium level. We ended up eating the more expensive high end restaurant when we wanted lighter fare.

Nice location, helpful staff. Not cozy (built in a former printing plant) but has all the amenities.

Beautiful hotel, lowly atrium for drinks, rooms are very well kept, and the bed was delightful, slept the whole night.

Beds are a little noisy, bathrooms are good. Pool/Spa/Fitness area is well kept and convenient. I enjoyed my stay here. Biggest con is parking, biggest pro for me was the pool/spa/fitness area.

Hot tub and pool were dirty with hair floating around. Wasn't staying just visiting our family in town. Everything else seemed great.

Affordable and incredibly lovely, such a rare combination for a hotel. The bar and open atrium is perfect for downtime. I would definitely stay here again.

Nice place to stay for a fairly reasonable price. Room was clean and close to the city without being in it.

Beautiful hotel, but they allow pets. I was disturbed by a barking dog for hours because hotel staff couldn't get in touch with the owners. I also had a room adjoining another room and could hear everything they did in the room next door. Paper thin walls... this is the noisiest hotel I've ever stayed in. Awkwardly long walk to my room from the elevator too.

Love this place it's like my second home always we stayed here two days before my wife gave birth to my daughter and 5 years later my daughter loves this place staff is great and always remembers us

Great hotel. Room service was fast and delicious. Staff was all really friendly

Great staff, place is very clean and neat! definitely will come back

The treatment is good the rooms are large pool and gym very good

Very clean and comfortable. A little pricey for the area.

Fantastic facility, and wonderful staff. I highly recommend it.

As always the staff was friendly and accommodating. The room was so spacious.

Beautiful lobby, fast check in, and nice rooms. Nice touch having fresh coffee by the elevator on each floor

I was here for prom, and the environment, food selection, and service was great. The central patio area was very nice as well

Really nice hotel, it's decorated beautifuly. Honestly just a really nice place to hang out. They charge guests for parking though... What?????

Had a very pleasant experience staying at the Hyatt Regency Greenwich. The lobby was especially memorable, with birds chirping and a babbling brook.

Lovely place. Particularly the restaurant part. Plenty of greenery, a wonderful atmosphere.

I loved their amazing area where they have a jungle vibe and a cute bridge perfect for photos. The room was clean and perfect view. The buffet was amazing but sadly I was only able to eat breakfast there but it was amazing. Overall a very awesome place!

Love this place... beautiful rooms, beautiful views & awesome staff.

Nice and clean hotel with friendly staff.

Enjoyed the buffet breakfast and dinner there as well.

Tyson (General Manager of the hotel) has been also very caring and proactively followed up with me of my experience at the hotel. My room was a bit noisy due to being too close to the lobby and restaurants and he helped with transferring me to a quieter room fast (Thanks again Tyson!).

All in all, happy with the experience

Good service and location, but the food served was dry. Enjoyed having drinks at the bar in the atrium before our function

The Hyatt was amazing and the atmosphere of the hotel was beautiful.

I only ever stay here for Christmas eve, but the hotel is beautiful. The staff is always overly polite. They usually have hot cider or something nice available in the lobby. Gigantic TVs in the bedrooms, good beds, gorgeous atrium-lobby thing. My only problem is in the rooms they have this nautical art theme. Every room I've stayed in has a oceanic picture with an isolated hand. I'll never understand and I'll always make fun of it.

Avoid the Best Rate Guarantee and the hassle. Book with third parties and be assured of the best rate. The hotel is clean, comfortable, and close to the interstate for travelers. Our efforts to exercise the price match were frustrating and futile. The experience cost us an extra $30.