Hyatt Place New York/Midtown-South Review

Elevators constantly broken. Staff unfriendly. Rooms ok. Street-side room are very noisy.
Breakfast is very basic. Not worth the $.

Lovely clean hotel in a wonderful location for all your city needs.
Staff are friendly and helpful.
Pay extra of a higher room as street can be noisy.
If you stay on a lower floor don t bother with lift going down for breakfast take stairs always faster. Lifts are always busy around breakfast time.

Awesome location, great views from the 24th floor. Breakfast is ok. Staff are very good and friendly.

Good hotel. Breakfast is not what the European imagines it to be. But you can eat it. Scrambled eggs and bacon are available. Muesli with yogurt and fresh fruit. Beds are great. In the middle of the city. You can go anywhere from here on foot or by bus.
I can recommend it. Review after one night.

great place awesome customer service Justin Burton awesome person I recommend this place to everybody when you come to new York city

Great hotel and perfect location , it's very close to empire state building and time square, please try to stay in the highest floor of the hotel so you will have a great view to NYC buildings,

The crew of the hotel was very nice and the breakfast was good.

Mediocre hotel I was lampooned here on a business trip because of hurricane harvey, the bar across the street blasts music out their front door so you hear that all night . Room was fine couch takes up too much room. Windows bleed through ton of noise.

I liked the treatment of employees, they speak my language. Very clean and good breakfast varied.

Ripped sheets and towels, staff was not very friendly

Hotel very clean and location fabulous especially with vuews over the empire state. Breakfast room was a little small for the amount of guests at peak times so felt a little free for all to get your breakfast but other than that a good experience.

Great location, excellent service and good value for money.

Perfect hotel in a perfect location. 5 min away from Times Square and 1 min awam.from the Empire State Building.

A really nice hotel. The rooms are quite small, but if you're lucky enough, you'll get an awesome view of the Empire State Building.
Moreover, the breakfast is terrific.

Excellent from EVERY point of view, ideal location, warm friendly attention and much more than correct ... Only detail, the breakfast room is small and it is often difficult to find place .... Price according to the level of service and prices NYork.

Nice clean hotel and the beds were really soft.
Hotel staff were really nice and helpful.
Breakfast consisted of - bagels,muffins,cereal,breakfast sandwich,juice and really great coffee.
We parked at Meyer's garage just a few feet from hotel ($ 55.00 for 24 hours) No issues.We also had a great view of the empire state building and at night the lights were beautiful.
There was a comfy couch in the room and a small refrigerator.
The walk to Time square was not that far.
I would definitely stay here again

Good location near Times square, good rooms and hearty breakfast

It was a hotel. The complimentary breakfast was pretty good, and everything was clean. The free water bottles were a great touch. Located next to some good bars and steakhouses. Room key was kinda flaky though.

Was an ok hotel, rooms were large, don't get trapped in the whole free breakfast inclusion because this breakfast will give you stomach pain for your trip, houskeeping also kept folding our cloths and things and putting them in odd places around the room which let to us losing your tickets but not bad for a budget hotel

Comfortable stay. Great location and staff who really care. I saw the wonderfully friendly front desk staff run up 4 flights of stairs to get a new key to a guest sooner than waiting for the elevator. She took the elevator down, out of breath, and said "all I can say is, we love our guests!" It clearly showed. The roof view of the empire State building is great too! Would definitely stay again.

Not as good as expected. High price for a fair hotel

This is my favorite Hyatt in NYC - I ve stayed here at least 6 times in the last 5 years. Good staff, nice rooms with big windows, and they recently re-did the lobby to modernize it. It looks great. My husband and I recently stayed here for our annual holiday trip to the city and had a great experience. The location is just far enough from tourist attractions to not be crazy traffic/tourists/etc, but is close enough to walk almost anywhere in Manhattan. Overall, I ve loved staying here multiple times and am always eager to return!

Nice place. The rooms with the view are beautiful. Make sure you ask for a free upgrade if you can!

Typical NYC small rooms. But free breakfast and clean modern rooms

I recommend the empire building view, it's astonishing

The room I am in is either a tired 4 star or a good 3 star. The staff are enthusiastic but seem to lack experience but that might be a bit mean as I have only just arrived stayed one night so far. The reception area is a bit small and tight adding to the Star rating. The bed I have is very comfortable and the room is clean. I got a great nights sleep. They do provide ear plugs stating new York is very vibrant, I did not personally need them but if they upgraded the glazing they would not need the note with earplugs, a cheap solution again adding to the rating. The room service menu is very limited and comes on polystyrene plates with plastic cutlery. The food was okay but not great. They also sent my room service meal to reception which is an option but I had asked for room service. In addition they mucked up my order of a meal and a bottle of water, they forgot the water which was not billed when I checked. The gym is not well maintained but the equipment is i good working order. I have not stayed in New York before but compare to other cities around the world ( London, LA, Malaysia, Barcelona ) this is a 3 star with potential to be 4 star. I suppose the real proof is would I stay again and I think the answer would be yes but only if I was looking to save money. I would also say my options are limited because this is a business trip and I would go for a 4 star hotel if it was personal choice, so I might be being a bit snobby.

Love the clean room and comfortable bed free breakfast good customer service walk out the door and close to shops restaurants and subway would stay again

Loved this place. The rooms are clean and roomy (by New York standards).

Complimentary breakfast saved us money in the mornings. Staff is super friendly and helpful. Don't use the room phone for any calls, just about every is long distance... a phone call to the pizza place two blocks away cost us $5.

Complimentary water bottles for when you go out walking for the day.

About 2-3 blocks from Times Square, 2 blocks from the subway, 3-4 blocks from the Empire State Building, and tons of eating and shopping all around. About 2 blocks down the road is a Walgreens if you need snacks, drinks, and medicine.

Don't forget to visit the top floor balcony for a spectacular view of the Empire State Building and some of the city.

Was very clean and the service was very fast and excellent

Great location, right across world famous empire state building. Super family atmosphere. Wonderful staff and very clean rooms with wonderful daily breakfast. Can't ask anymore better than this.

Great location. Good price. Discounted parking located pretty close given that it is NYC. Room was clean but the bathroom was in bad shape (fixtures very loose, sink broken, etc.). Perhaps the prior guests partied in the room (could sleep 6) and just crashed the place. Everything other than the bathroom looked like newly renovated. Probably worth 3.5 stars.

Family of 5 perfect fit. We really enjoy this brand, 2 beds & a sofa bed is standard for the Hyatt place. This particularly location had decent size CLEAN rooms, good amount of towels already in room. Smaller lobby but was never an issue, great dinning space for breakfast - that was honestly the best free hotel breakfast I ve ever had. Additionally upon check in we were greeted with a super friendly staff and the ability to order cocktails and snacks, with quick service. Parking garage just a 1 minute walk up the street. $53 for 24 hour parking. That s affordable compared to other places close by. Lastly, shake shack around the corner, so good! Close to lots of things. Affordable Uber and taxi rates from this location. Overall great experience.

Very good hotel, perfect location, very comfortable rooms, immaculate bathrooms, good breakfast, border desk service of ten, all very attentive and friendly always ready to answer any questions, especially David and Eddi

Great location, nearest parking garage is about a 5 min walk. Terrace was awesome! Room is on the small side, but definitely not bad for nyc, and there were a few small bloodstains on the sheet. David at the front desk was AWESOME. Best customer service I ve ever received in the city.

We ate twice at the restaurant - once on the first night of our stay and then we returned on our last night, so hopefully this says something about how much we enjoyed it!

Perfect position, in the heart of Manhattan. One block away from Empire State building and Macy's department store. Three blocks from Times square

Clean and comfortable. Elevator access is slow in the morning

Photos don't do justice to rooms, their Photoshop artist is good! Messy room, had stains on carpet, linen not all the clean blankets seem torn in drier. City view from room not as spectacular as photos suggest but the open terrace is great. The reservation staff is great though and very understanding too. I would book this place again but not for the price I paid! There are similar hotels around which are much better and value for money.

Nice hotel with great location and amazing breakfasts

I Had a Great Stay. The staff was great. I will be staying here again next October!

Stayed with my friend, beat her to the hotel (so I had to put down a card for the deposit) and they charged the wrong card after we both took care to make sure that they picked the correct card during checkout. I called them to make sure they didn't charge both of us and find out what happened, and they couldn't even be bothered to figure it out within an hour (I heard them making snide comments to each other about me having to wait on the line). So, now I'm out about $400, and waiting to see if I need to do a chargeback. Why is this so hard?! Extremely unprofessional - stay somewhere else if you can!

Very friendly, ideal central location and good value for money

Very clean, good breakfast, and a great location. I would come here again.

Convenient New York City hotel location, this Hyatt is compact, clean, and has a breakfast option available to its guests. The rooms are decorated with contemporary fabrics and design, offering comfort to watch television, listen to music, and relax on the couch or bed. Complimentary beverages are available as well in the lobby.

A reasonable choice when looking for a hotel in Midtown.

The staff was 6 stars in correcting and accommodating me when my office staff had erred in making the reservation.

The beds in my two rooms were completely worn out and need of replacement.

It was a great experience. The staff was super friendly, adequate rooms, and an amazing location.

Location is great, very central in Manhattan. Room was pretty spacious (for New York), clean and comfortable. The included breakfast was ok, with a variety of hot and cold dishes, but not fantastic. No fresh juices, nothing made to order. Breads/bagels are mediocre. But, eggs and fruit, coffee are ok and we will eat the breakfast as long as we stay here. We are up on the 22nd floor and it is quiet enough, with a good view too. The bed and pillows are comfortable.

The room was clean and the air conditioning was great

nice view, good location, convenient rooms are modern, clean & tidy, looks nice like on pics, very nice lobby, staff is helpful and friendly, the breakfast is delicious and plentiful. no pool, expensive parking, maids are very busy, we had to go get our extra toiletries but did an excellent job of cleaning our room while we were away

Loved it friendly ppl, location not far from great sightseeing historical place great complimentary buffet style breakfast, only thing I hated was the blankets were thin, other then that I'd stay here again

Excellent service, very complete facilities, beautiful, pleasant and excellent location, very central and easy.

Very good stay at this hotel in March. I would have stayed there for another week.

The room was in line with our expectations and even exceeded our expectations because we were on a high floor (no noise and no opposite with a very nice view of the roofs of buildings). The bed was very comfortable and the room very clean. There are also USB sockets offered in the room. RAS on service at the hotel, the staff are very helpful and friendly and each morning they offered us bottled water for our day. The breakfast was included in the formula we had chosen and was more than more than sufficient contrary to what I have read in various reviews with both savory and sweet choices. In short, we did not have to declare any inconvenience and we are using this address for our next visits. I did not mention the location but it is very well located right next to Macy's, the metro and restaurants and bars on the street which is moreover very safe and quiet.

Great little hotel. Friendly folks, Breakfast for World of Hyatt members, and good room size for NYC.

I really love this hotel. The staff is very kind and helpful.

As Hyatt members we normally stay at Grand Hyatt in NY, which was unavailable last minute. According to Hyatt, this hotel is comparable to Grand Hyatt. I ve stayed at Hyatt Places throughout the country and they were always pleasant, although not anywhere comparable to the luxurious Grand Hyatt. This one is awful. I gave them 2 stars only because they have a lovely roof top seating area, overlooking the Empire State building. They Are under construction which they neglected to tell us when booking. The lobby is chaos, with a make shift checkin. They only have 2 elevators, and one was broken, it took almost 15 minutes for the elevator to come down to the first floor.. They don t even have service elevators for their staff, so the poor housekeeping staff were waiting so long for an empty Elevator. The elevator is super tiny as well. They do not have a 24 hour convenience store like others have so you need to walk down the block to the 24 hour Duane Reade. The bedspread was worn with all pulls in it, the couch in the room had tears and the furniture was all scratched. Do yourself a favor, stay at the Holiday Inn Express next door. This is a no frills, poorly run hotel, unlike any other Hyatt we ve stayed at before, and certainly nowhere near comparable to the Grand Hyatt, which is sadly closing next year.

Fantastic location, fantastic staff and fantastic experience staying here. Thank you.

Nothing fancy. Price is not terrible for the location. Elevators are slow. Rooms are a little small. But it's perfect for what I need. Free WiFi and ok complimentary breakfast.

Great hotel. Friendly staff. Easy check in. Free breakfast. Great location

3rd visit and still love it. Easy building to get around, always clean and it is near a lot of NY attractions. Also, thank you Hyatt for saving us from Dream Hotel!!

Clean, great breakfast, super friendly, helpful staff.

Location was unbeatable. Room was beautiful with an amazing veiw. Price reasonable as well.

Good rooms, very good location, good breakfast, cool rooftop terrace.. All in all I was satisfied with this hotel.

It was good service and communication. Thank You for team :)

Central position. Good cleaning. Courtesy of the reception.

Great location. Great view of the Empire state building

Rude front desk associate, dirty room and worse of all, no respect for customer's credit card information. I don't think I will come back.

Excellent but rooms are cramped and the breakfast place is very crowded

Very well located, helpful staff, good accommodation and good breakfast.

Nice property right in midtown, steps away from both 6th and 5th avenue. I found the property to be very convenient with friendly staff. The two elevators servicing 24 floors tend to be slow at peak periods. Breakfast bar serves same dishes each day so can be repetitive after a few days. Property is a very good choice.

Whoever fails hotels is a monument to them that is not normal.

I had a pleasant stay. Justin d Manager took care of my accommodations. Good location to Macys Empire State n Madison. But NO concierge n NO Bell service to help wt my heavy suitcase. Breakfast is good..They don't provide lotion either.