Hutchison Telecommunications Lanka (Pvt) Ltd. Reviews

WARNING
This is company steals people's money by activating value added services fraudulently without the customers consent. Be aware!

This isnt the flagship store. Its the FLAGSHIT store. No order and the worst customer service ever.

This is one of the mobile & data communication providers in Sri Lanka. Their coverage is mostly by 3G.

That was good.but Google map needs to improve with making U turns

Only for internet browsing and not used for calling :) Sri Lanka's most calls taken to customers from this network by the company. For promotion purpose

Service is poor I had to visit them to get their push messages stopped AND IT HAS NOT STOPPED YET.

I believe soon this company will close....
The signals
The data
The customer care
Everything is getting shitier and shitier!!!

connection Corrupted at 2.25 on 28-11-2019. Customer care does not work.

Service is inconsistent. Both customer service and connectivity to internet not reliable.

I arrived in Colombo and was directed to get HUTCH sim and use data. The worse experience I had with this company. Please do not opt for this service. They are a big rip off. Service standard is poorest I ve ever experienced. They deactivated my sim on last day just 7 days in Colombo when I called them they were not even ready to listen to me and ask me to wait 24 hours. Big rip off company.

Got the plan with 7gb and it only lasted 1gb or so before I had to reload it. Bought the Sim at the airport. Staff pretty much stole my money right enough of me without me realising. If you are traveling to Sri Lanka avoid at all costs!!!

Worst customer service in telecommunication services in Sri Lanka

Easy to visit and generally parking is not an issue unlike other mobile operator headquarters.service was quick and easy

This place is one of telecommunication service provider in sri lanka

This is the head office in Sri Lanka for the telecommunications service provider Etisalat - a middle eastern company.
Services are reasonably good at this place.
Though currently Etisalat doesn't provide 4G and higher data plans their 3.75 G has a reason to purchase - it's generally cheaper than other service providers.

Parking available in the Galle Road side for customers. There is YWCA canteen in Rotunda Gardens road if you need to grab lunch. Customer care office is in the ground floor. Need to obtain passes from security desk if need to access other floors. 1st floor meeting rooms, 2nd floor - Finance and Procurement Divisions, 3rd Floor HR and Sales, Call Center, 7th Floor - Engineering, 8th Floor Marketing and CXOs

bad place bad Telecommunications and very slow internet.

Some empowerment to the customer service staff to make decisions on deposits/balance transfering/credit adjustments would help improve customer service

I would love to move from dialog to etisalat .

Wish you all the best Etisalat
Move on facing challenges and milestones all the best and welcome to Sri Lanka

Hutch head office. Doing a Fantastic customer service. Using a new numbering system. Thanks hutch!!

Good Customer Service. They have no rush. They always have a solution for your need. They provide best packages for data.

Head Office Ajents Good. But Hotline Ajents Such A Bad..

Only two counters were open at 1.40pm. But I didn't have to wait even for 15 minutes. Very courteous service. But suggest a token system as the person who came 10 minutes after me almost went to the counter before me.

Quite an exiting place to walk in to. The receptionist was quite friendly amd they are upgrading the place right now but not bad. Amazing telco spot!

It is the corporate head office of the third largest telecommunications provider of Sri Lanka. Provides services to customers on weekdays and Saturday till 2 p.m.

Worst telecommunication network in Sri Lanka. Worst coverage and Calls are always get dropped.

Worst mobile connection provider in Sri Lanka. Always slow internet speed.

Earlier this week I had purchased a Hutch SIM card from a local Samsung store with a 51GB package for 1690 rupees + activation fees. 2 days later my 4g internet stopped working. I went to this Hutch branch to see what could be done. I suspected I had been scammed or there was a mistake with the sim card activation. Thankfully the hutch customer service representative listened to my dilemma and made a call to their compliant centre and asked for me to be credited the full amount. I could only be credited 10GB+ due to my phone number being an 072 number which may have been the mistake in the first place. I thought this was a nice gesture by hutch and the customer service representative that helped me. They did their best and I left satisfied. After 2 or 3 days my SIM automatically started working again. Thanks for doing your best to solve my problem. Good customer support and complaint resolution. I would recommend this company. 4g internet is fast too.

Telecommunication service provider.
They always advertisd as its a 4G network but even 2G doesn't works sometimes.

Internet pacake eka aragena sathi 2k wenawa.bill eka balaganna kisima widiyakin be.(my page/sms).complains demmama ada hadala dennam heta dennam kiyanawa.technical error ekak,batch load wenne ne kiyanawa.customer care anthimai.cash refund karanneth ne.eka company eke awlak nemeilu.ehenam ape waradak da?danna ekek jiwitheta etisalat internet package ganna epa.

Poor customer service. Customer care executives are always in negative attitude.

One of the oldest telecommunications providers in SL

It has a group of friendly staff. However the management isn't professional enough. They do not intimate the receptionist when they give meeting appointments. The visitors are usually made to wait until the receptionist confirms with the management about the appointment.

People are not friendly enough to assistant you on related matters

Their staff are very friendly and easy to u understand

Great place when it's was in colombo 3 Now it has located in colombo 4 Hutch Building. At the same time the customer service is poor because the call center has outsourced to BPO company

no proper order to cater service should introduced tokens for customer on first come first served

Sri Lanka best talk time telecommunications Service

Only 3 active customer care counters are there. Customers have to wait for a long period to get their services.

Very poor customer service ever.!! I use hutch nearly 7 years as a alternative number, last week i thought im going to make it my primary number.Because voice and data cheap. But after speak with customer service, i changed my mind to keep that number same as alternative.

Service is really bad. Used to be a good service provider but now its going totally other way around

The customer care area was huge with 5 stations and there were only 2 staff present at 10am.

Not much crowded during an office day noon. Does that mean not much users?

Very bad customer service , low coverage (even They do not have coverage in Ratmalana), not recommending to any body.