Houston Hospice Review

They are takeing wonderful care of my grandmother. They check on her every 30 minutes! Great job!

Sorry. My relatives will move to your center for care. I wonder if there is any hotel near your center. ..

My father had to wait in the ambulance for 3 hours while they took their time bringing him a bed to spend his last day on, for people who are supposed to care they did a horrible job, and after he passed the nurse took another 4 hours to come and pronounce him dead. The people were rude and inconsiderate DO NOT USE THE FACILITY ON SOUTH DAIRY ASHFORD. THISE PEOPLE WORKING THERE DO NOT CARE

THEY TAKE GOOD CARE OF MY MOTHER. NICE FACILITY. CARING STAFF

Wonderful staff. Especially Dr. Glass who is so caring and warm that made this sad experience so much better for all of us and my grandchild.

For some reason the word "Hospice" always scared me and taking mom there after hospital was the most fearful experience I ever had. The minute we came at this place I realized how wrong I was and how perfect this place is as the last resort. Everybody from security at the door to nurses, assistants and doctors are caring, wonderful humans not only for the patients but for the family members as well. Thank you so much!

I cannot say enough wonderful things aoubt Houston Hospice. We had to place my grandmother there and everyone up until her last day treated her with such love and dignity. These are traits you do not see often, especially when people know someone is near the end of their life. If I was ever to have to be in this situation again my loved one would go back here, that is how amazing they are. Thank you to everyone at the facility.

The staff took great care of my father as well as the family. There was o e nurse in particular (I'm unable to remember her name) but she took great care of us. She came in every hour to check on my father & to make sure my mother was handling things well. Towards the end she sat down & talked to my mother, comforting her and preparing her. She was so open and honest. I honestly have no complaints about the staff nor the facility, everyone is so helpful.

They are no good don't go with them they mess up a lot they are rude and don't care NEVER GO WITH THEM

My brother passed away in this location. Before coming here you have to know the (truth). This place is not so you or your family member can (get better). This place is a place where you come to die ("peacefully"). Using ("medicine") that will put you to sleep and not feel pain (until the "time comes"). Once you come here you'll most likely stay. Sleeping 24/7 will prevent you from eating as you normally would. You'll grow weaker as the days progresses. So, going home will not be likely. Keep that in mind. When coming to hospice you must accept what lies ahead.

To have a place created such as this place is amazing! I m GRATEFUL TO ALL STAFF EVEN SECURITY! Mrs. Regan has truly been a blessing to me and my family! She has the heart for this field and to care genuinely is RARE! Great approach and explanation of anything that needed to be answered and she has been the only 1 here since my mom admitted here outside of my family, Mrs . Regan! A heart such as this lady is powerful yet rare# thank you mrs. Regan for each minute of your time to take care of OUR MOM! May God bless you so much that you can t bare it all!

Before I start my review, I have to make a statement about hospice. We all have spent our entire lives knowing only healing medical care. At the point that medical science can no longer stop your body from failing you, it is time to consider hospice. It will be the most difficult decision you and your family will ever have to make, but once you accept that, the Houston Hospice is the absolute best place for your loved one.

It is true that angles still walk the earth, and many of them work and volunteer at Houston Hospice. I have never been exposed to such a high level of service, support, compassion, and care before. Houston Hospice is the only in-patient and "not for profit" hospice in the Houston area. No family ever receives a bill from Houston Hospice, anything not covered by insurance or Medicare is covered by charitable donations.

Everyone including the doctors, the nurses, the volunteers, and the administrative staff was patient, compassionate, and supportive of both my brother and me, his only family. They were responsive to all my brother's needs, keeping him pain free, calm and comfortable through his final days. They also constantly inquired about my health and comfort. The rooms are very large, with sleeper sofas and recliners so family and friends can stay with their loved ones. Their volunteers will sit with your loved ones when you have to be away. There is a kitchen on-site that provides family with food at very reasonable prices. There is a snack bar with free coffee and tea 24 hours a day. The facility is more like a resort than a hospital with laundry facilities, family rooms, a very large garden, and chapel.

In conclusion, there is no better place that I could have picked for my brother to spend his last days. I highly recommend Houston Hospice to anyone in need of Hospice care.

This is a HORRIBLE facility. My mother was sent here from the hospital, and it was a nightmare trying to get any kind of information out of the people on staff. I asked multiple times to be sent thru to medical records, and I was constantly blocked from doing so. I was sent in 5 different directions with the staff going round and round on the phone not putting me thru to medical records where I could get records on my mother's stay at this hospice. I gave them my fax number to send the appropriate form to fill out to get the records, and 2 days later, no response or form. I wouldn't recommend this facility to a dead rat. Do yourself a favor and find somewhere else to take your family member that knows what they're doing.

Our experience has been filled with so much emotions. As we are comfort by all the staff. Never leaving my side, as I called my family to come say their good bye's. There's no words to describe my emotions but thank you, thank you.

Being the only Non profit hospice in Houston, this is a wonderful hospice organization whom I think of as the Star on top of the Christmas Tree. Wonderful staff who are helpful when/if you need them in your room, while giving privacy. Thank you Houston Hospice, and be great always.

Thank you to the great staff at Houston Hospice. My Mother was always treated with respect and dignity during her time there. Houston Hospice staff was very attentive and caring. Thank you for helping my Mother and family through this difficult time.

This is the worst hospice company to use! PLEASE DONT SEND YOUR LOVED ONES HERE

I would like to thank all the staff at Houston hospice house. My dads nurses, Linda and Diana were so nice, compassionate, and very educated. I would recommend this facility to my family and others. Please go and tour this facility for yourself. If you have questions ask they will work with you. Thanks for making my father comfortable.

They were excellent with both of my parents.
Too bad Judy Vasquez doesn't realize someone has to die in order to free up a bed.

I am a Registered Nurse and my mother passed away at the Houston Hospice Inpatient unit where I work in February of this year.
I am posting my experience 2 months later because I could not find the words to express my sincere gratitude and appreciation for the care and love the Hospice team gave us.
I am so blessed and thankful that she took her last breath in such a beautiful place with so much loving care.

I want to acknowledge the staff for taking superb care of my mom and the many other patients that trust us to care for them like we do for our own families.

"Thank you again Houston Hospice team for being there when I needed you."

Thank you for providing a safe place for my loved one to pass with dignity.

Staff was GREAT.......

My patient passed 2 days ago in her home, and the nurses they sent out to take care of her where horrible. I understand the process of hospice but I absolutely do not agree with their method. They did not make her comfortable but incompetent and incoherent. And when the nurse came to pronounce her dead, as she was getting all the paperwork together she walks out the door and turns around with a room full of crying people. Thank u for using houston hospice!! Totally a inappropriate moment, lack of compassion for the mourning family. I will never recommend them to anyone. And this is just a short summary, there is alot more to say that is not good.

If I could give a 0 star review I would. My mother went to Houston Hospice on Holcombe after she was under their in home hospice care for some time but she was in need of urgent care - long story there. She was given very large doses of morphine. We were told this was to help her breathe. Next thing we knew, she was "unresponsive". Dr. Trinn said over & over "it's just the progression of the disease"; Mom had lung cancer. She called all the family in to say their good byes ( 12/24/2017). After 2 days of them pumping Morphine in a port in her leg, I asked Dr. Trinn if we could reduce or end the Morphine to see what happened. She didn't like the idea and we ended up having words. I requested another dr. ; she was the only one in the center I was told. I had Medical POA and told them to take her off the morphine and was told if I didn't follow their directions, Mom would be dismissed. Well, Mom, 2 days later, came out of the coma and wanted to WALK! 3 days later we moved her to a nursing home where she walked, danced, played bingo, did PT, made new friends, etc! Mom died Jan. 21, 2019. It was NOT time to say good by! And I'm just sorry I didn't report this sooner!!!

Very nice facility. Nice facility. DO NOT send someone here during COVID. They will only let 2 people in at a time. They do not let family sit together outside. They have a rest room right inside the door and they will not let you take you child to the rest room, you have to leave and take them somewhere else. This was a very disappointing experience because they were highly recommended by the hospital.

This place is a absolute Godsend. The rooms are better than a nursing home we toured that was $10,000 a month, but honestly, the staff is the biggest asset by far. They are uniquely wonderful breed of people. The are so thoughtful and genuinely care about the patients AND family. This place is a blessing for those dealing with a tough situation. Eternally grateful for Houston Hospice.

A lot of "mishaps" and excuses on being late for Everything!!!!!!

My dad just passed away yesterday at this facility. I could not have dreamed of a better place for him to spend his last days. The rooms are beautiful and peaceful. The courtyard and chapel are serene. Best of all, the nursing care was very, very loving and caring.

Very nice place atmosphere is peaceful, staff is very compassionate to my sister I love it here

Amazing and caring staff!!! Clean and comfortable rooms.

My Dad chose this facility for his final days.
The facility had plenty of amenities for the family, but the nurses and staff on the third floor showed amazing care and compassion for our Father. They were very honest with our family and comforting. This experience showed me just how special these people are during sad and difficult times.
I thank you all for your care of my Father.

This place is one of the most terrible hospice I have ever been to in my entire existence. If it was possible to give a zero star I would. Firstly, nurses do not come to check up on the patients except you call for their attention which to me is poor healthcare service. Secondly, the nurses are as rude as it gets. Though we know the life expectancies of patients in hospice is relatively low that shouldn t mean the patients should be neglected and made to suffer in utter pain. I would not recommend this place to my worst enemy let alone anyone who is looking for palliative care. Go spend your money elsewhere knowing fully well your loved ones will be adequately taken care of.

My beloved husband, whom thankfully we moved to Houston Hospice when he was in his final days in a coma, was treated like royalty. He was treated with the utmost dignity and respect, as though he were alive and visiting for dinner with staff. He was reverently handled and kept pain and anxiety free, clean and sweet-smelling, and spoken to with grace and gentleness, even though he was in a coma.

As his wife, along with family, I was ALSO treated with dignity and respect--and hugs and reassurance from the staff. I was allowed all the time I wanted when the end came, up to and including closing the door and telling me that when I was READY, they would take the next step. Oh, how I appreciated that!

The premises are spotless, comfortable, and arranged for the comfort of the families as well as the dying person. I have already changed my last wishes so that I can end my own life at Houston Hospice. I cannot say enough good things about it; I do not have the words.

My friend passed away in Houston Hospice at 6:12 am on Sunday. She is in heaven now, and rests in peace without any pain.
When the doctor in the hospital told us my friend need comfort care in her final days on March 13, we were desperate and contacted the admission officer Francis, and met the social worker David. Both of them were very kind and arranged the transfer on the same day. During my friend's final days , she was treated with great respect and love; the nurse Reagan who worked at nights always came to see and help my friend, treating her like her own family member. We were deeply touched by her love!

We would like to take this opportunity to express our sincere appreciation to everyone in Houston Hospice: You are like the angels who light candles during dark night; warming people's hearts and illuminating the world! Thank you from our heart for everything! As 1 Corinthians 13:13 says: And now these three remain: faith, hope and love. But the greatest of these is LOVE.

The staff is very unfriendly and lack the necessary bed side manners and skills to help aid in the coping of families.

This Facility and its staff are amazing..My father was there in November and just passed away and when I tell you those nurses and doctors took great care of him, My siblings and I are very grateful..They made a bad situation that none of us wanted to here or accept better with there care and love they gave my dad. Thank You Nurses on the 2nd and 3rd floor at the Holcombe location.

Rosie Ross

Livingston Family

We could not have done this without Dr Glass. She answered every question. Stayed in the home until we were settled. No one, ever, should say goodbye to a child. This team was incredible.

It's too cold environment, you can't feel Any coziness

Caring and loving staff. My father was able to spend his last days in loving care and in a calm, clean, and quiet environment. The garden is wonderful and the facility is well maintained.

My mother was in Houston Hospice and the The The third floor staff was the Absolutely "BEST"!!!! The place was very nice and my mother was given the upmost love and care. When you walked in the receptionist treated with the grandest smile and warmest hello it almost made you forget where you were. A Very beautiful, warm loving place.