Hotel Maya Review

Although there weren't a full selection of services available because of the pandemic the rooms were nice, the staff was great & the amenities available were nice to have access to. The restaurant Fuego? Totally overrated in my opinion, lacking in flavor & imagination for prices that were beyond ridiculous for the slim selection offered there. If you're looking for a clean room with a lively harbor view this is you spot. If you looking for fine dining at its best you'd best look somewhere else.

Hotel has a very beach feel to it. Nice clean rooms although the lighting is a little poor. Staff really kind and genuine.

Excellent quality food, geat service. A little pricey. Fantastic view of the ocean and the Queen Mary.

Met the manager Christie she is a sweetheart super professional awesome customer service and hospitality if you have questions or concerns go speak with management they are wonderful people the hotel is beautiful clean and well kept @hotelmaya #hotelmaya #googleguides #localguides #LB @hiltonhotels @hiltonresorts #longbeach great for #businesstravel #iloveLA #hotel #hospitality #travel #leisure #hotellife #luxuryhotels #LA #vacations #vacationstays #fourstarhotel #tophotels #hotel #fivestarhotels #hospitality #resorts #goodlife #hotelstays #hilton #hiltonhotels #corporatetravel #hiltonlongbeach #longbeach #cityoflongbeach

The hotel was great. The digital key is a great idea. Loved the heated floors and the little back yard. The pool was fantastic. Down side was drink prices at the restaurant. However food was priced Right and has great taste

very nice grounds. Was visiting friends who stayed there. Breakfast at Fuego was very good, but a bit pricey

Beautiful first
Fantastic
Nice place to clear your mind

Absolutely stunning environment and outdoor hookah lounge. Friendly staff and great food. Service is a bit slow but the experience make up for it.

Love this place. Usually stay here when in town. Great rooms, the staff is excellent, the views are stellar and, Fuego has great food.

Amazing staff and beautiful facilities make for a great experience

Great hotel. Very comfortable room. Great staff. Only drawback is the location on the other side of the bridge. Actually it's an advantage if visiting the Queen Mary like we were. There's a short walk on a convenient path along the ocean. We also tried the bar Fuego and had a very nice experience there. We'll be staying again.

Worst hospitality Service ever experienced!! this is not a four-star hotel and the service is probably comparable to motel 8 service. Do not stay here ever! You choose any other location save yourself the headache.
The restaurant messed up every single order from our breakfast to dinner and Instead of taking accountability for their mistakes, the manager Deshe was incredibly rude and dismissive !

This is always my first choice to stay at in Long Beach. The Hotel and staff are absolutely great, and you actually feel like you are out of the country here... with a beautiful view of the city across the ocean bay.

Sometimes difficult to get here. But it's all worth it at the end! Great place and very accommodating!

Great customer service very clean and lots to do amazing amazing views right on the ocean awesome great food you will enjoy your time here with family and friends or that other person

Fuego restaurant has good view of ocean, very open to ocean and,open to sky dining area. In the corner of restaurant there is also fire place so,very nice and,cozy restaurant that I wish to back sometime soon.

Great bar and food, nice grounds/views. Was there for a meeting and didn't stay over but I would next time!

Super fun hotel near the Queen Mary. Great decor with hookah lounge, nice swimming pool, and restaurant. Located close to the Long Beach shipping docs so there is a lot of industrial activity but totally surrounded by water and the ambiance is great. Not super convenient approx. 1 mile walking distance to everything but you can hop on the aqua bus to get to to the Pike Stores, the Long Beach Aquarium, the movie theater, Shoreline Village, and more restaurants.... so it is a little bit off of the beaten path but definitely cool if you have time to be adventurous. Aqua bus is public transportation (small boat) and cost $1 per person. This hotel is a hidden treasure. Walking distance to the Queen Mary but we couldn't get on the Queen Mary without paying over $30 for admission. (We just wanted to grab a coffee but they said we had to pay full admission.)

I had the most beautiful wedding here and the staff was very helpful

Food was decent. My first choice of beer wasn't stocked. And way too many flies at the table. Horrible smells at the entrance of the hotel.

It's good. Still tiki tasted . Breakers refurbished by Hilton -ish I guess, which I never visit. Good to selebrate 4th of July.

Room was very spacious and had beautiful decor that reflected Mayan culture. It was very peaceful here.

This hotel is located on the water with relaxing views. A water taxi stop is just behind it too, rides for a dollar. The restaurant had great food and drink with wonderful service. Alfredo made us feel welcome and at home. I recommend staying here if you enjoy good service, decor and atmosphere. You can plan group events too!

Stayed 3 nights for a conference. Beautiful hotel, wonderful service, A+ rooms and accomodations, highly recommend!

We were seated outside in the patio of the restaurant which has a lovely View AB downtown Long Beach. I had the grilled chicken flatbread for lunch which was very good. Our service was excellent.

Attended a professional event at the Maya. Beautiful facility and wonderful food made for an outstanding event.

It's a cool spot to stay. Love the fact they have fire pits to use at night. Rooms are nice and comfy. Definitely will be staying here again.

The Fuego restaurant has an amazing ocean view, delicious food and friendly service.

Very nice and clean hotel would visit again very soon.

Amazing place great food nice rooms also right on the beach

Great atmosphere! It was absolutely gorgeous upon entry.

Its like paradise on a island ... Con: the hotel is isolated from local shops

This is a very swanky hotel. The rooms are nice and I had a good view of the water overlooking inner courtyard of Building 1. The downside with this hotel is there is nothing to do other then the Queen Mary. Most acitivites require you to cross the bridge.

Clean, great staff, doing a great job in a tough environment.

Traveler- The hotel is very nice. Fuago the restaurant is spectacular place for dinner in Long Beach. Great views, great food, and fantastic service. The best meal and service I had during the entire week in Long Beach.

Fun Place, great location, nice restaurant on site.

Good food drinks and amazing scenery. Service here is always the best.

Stayed during the week for a work event. Rooms were nice and in a great location. The food from Fuego was pretty good.

Nice view if you get the right rooms needs more staff to clean their grounds during a pandemic but overall it was okay and a better security company that knows how to speak to the guests

On February 23rd I attended a conference at the Maya Hotel in Long Beach. I was there for les than 2 hours and was instructed to let the parking attendant know which conference I had attended. I followed their instructions and was charged $12.00 for less than 2 hours of parking - good thing I let early or I would have had to take out a title loan on my car to get out.

I will avoid attending any future events at the Hotel Maya, Long Beach.

Stayed one night here. Lovely hotel in a scenic part of Long Beach near the water and the Queen Mary. I can't complain about accommodations, but I must complain about some of the staff. When we arrived at 10pm we asked for late checkout and received some slack about that. Checkout is 11am and we asked for 12pm. He reluctantly agreed but forgot to note it. We slept well, and then had breakfast. My wife just wanted coffee and they said $10 for just coffee. We weren't about to pay that for a cup of coffee, so she got the buffet for$25 and had coffee and some watery oatmeal. After breakfast (9am), I stopped by the lobby to confirm our late checkout. Without checking the computer, she said "absolutely not, we are too booked" after telling her the night clerk said we could, she gave frustrated looked and said, "ok, I'll have to honor that" Their was two other incidents first I won't get into decision details.
Bottom line is this. I'm a Hiltons Honor member and stay at Hilton often, mostly in midwest and southern areas. I've never been treated like this. Most of the time they'll likely tell me kindly that they can't accommodate for such and such reason. This staff needs to work on that a little more
To leave on a more positive note, this is high end hotel. If you have lots of money, you might well enjoy this. Since of the staff was very kind, and the location is a place that you will enjoy both scenicly and activity wise.

Beautiful hotel! Friendly stuff, still haven't check in.

Had homemade salsa&chips here with spicy margaritas so good.

Great place to stay, been there about 4 times now and every time was great.

Biutiful Place Great Services
I Found 2 coworkers. From
Marriott Hotel Long Beach airport

My husband and I went to enjoy the restaurant for valentines day. Cost wise, I'd say that one is basically paying for the location and view(which was gorgeous). Very well lit and kept warm with space heaters and a huge fire pit; however, the service and food quality were disappointing. We couldn't get our host's attention and ended up waiting 20 mins for the appetizer and 50 minutes for our food. By the time we got our meals, my husband fries were stale and overcooked, my carrots were strangely enough burnt and undercooked in the center, the filet mignon was both tough and overcooked. Desert was excellent though.
Again it was a beautiful setting but the quality and lack of service were off putting.

Hotel is nice outside was a little bit run down. The inside was much nicer than the outside. We enjoyed the pool area I wouldn't say it was extremely kid friendly.

My first time travelling to LA, my fiancee and I stayed at the Hotel Maya - a DoubleTree by Hilton for his birthday at the hotel for a week and it was easily the best hotels I've ever been to.

The room was very nice and comfortable. The staff were all very polite and helpful.

This is my tried and true habitat of sorts whenever I stay in Long Beach.

I attended an alumni summit here and loved the layout of the hotel. The walk along the shoreline was beautiful. There were lots of places to network and socialize both indoor and outdoor. We even boarded a cruise directly from their dock!

This hotel has seen better days. The pool and fire pit furniture was old and had cigarette burns. Old, dingy hotel. The air conditioner did not get cold. My suggestion, stay somewhere else.

This hotel has annoying advertising. Calls me every day no reason I never had not used it but they have my number i do not know where they got it

ok, The only think I specifically requested was decaf coffee and yes, it was there but the coffee pot did not work, very dissapoionted

Great place - Great service. Very nice room and staff is extremely attentive

We're very disappointed in the restaurant menu change. Unfortunately my Lobster dish was very overcooked. It was embarrassing since we took our neighbors after telling them how good the food was. The service was good.

I hosted my 40th birthday party at Hotel Maya. The event planner was awesome. She offered so many options, answered all my questions. Best of all worked with my budget. The day of the event everything went really smooth, and my gursrs and I has a blast.

Amazing place, great views and friendly staff, had an incredible experience